Worst service provided by branch, I was waiting sence 9.30am with token no.11 it took 4hr to enter in branch. The number of staff is very less due to covid19 , But branch has to take care of all this things. no provision for seniour citizen. Really it was a very bad experience.

Worst ever bank i have vistedPeople working in the bank are very rude to the coustomers.When i asked some queries from privallage banking staff i felt i was a begger.I wonder how can icici private bank appoint such a unproffesional staff who doesnt have courtesy to talk to people politely.Out of 6 only 2 people where at desk in loan department. I was given token no 30 today at 11 o clock and my turn came at 1.45pm.Along with me other people waited for allmost 2 hours for there turnAnd the manger cabin was also empty.Highly disappointed with this bank and branch.

They are not sitting to help you. I had a very bad experience with Icici

I had submitted my daughters papers for minor to major account on 15 September 2021 but till date not done account update. Worst service.

Nice spacious branch of ICICI bankGood staffQuick work

Given one star because of zero or minus not mentionedBank is so goodBut staff enjoying her job like government jobThis not good for both

Worst banking experience. Never open account with them.

Inefficient staff, no systematic approach towards customer service. Walked in for query regarding Amazon pay credit card being disapproved. I was told the branch doesnt know the reason. Amazon say ask ICICI and in return Icici say they dont know. Thats so far a pathetic experience as they do not take ownership moreover least bothered to care little towards customer service. I would never ever think of getting any credit card or bank with Icici in future.

One of the Worst experience in my life here have to waith for 2-3 hours for every simple work to be done all staff are very slow and non co- operative. Icici bank is worst and this branch is very worst very bad experience

Very very bad staff...Just to complete Kyc i have to go branch more than 3 times still not they are activating the account.Shame on you Icici bank...

They dont think about customer relation.Only 60 token distributing in whole day means they only solve 60 problems each day.!!Worst than sbi bank.!!

Every time I come here to withdrawal cash at this atm cash is available. Three machines are assembled here for n 1 more machin available to deposit cash any time. This deposit machine can deposit u r funds directly to u r account . Like this service of atm

Worst branch.Minimum 2 Hour 30 Min Waiting.#icicibank Please look into it.#NRI #Kalyanbranch

Weve taken home loan from this bank.Banker Rupesh Rokade told us that the next demand amount you can do with mobile app does not need to come to the bank. We tried it with i mobile app but it didnt work. Then we were asked to pay the demand amount by e-mail. We have e-mailed but our demand was not met by the bank. I have failed to get a home loan

Worst Customer Service in this kalyan branch, I was waiting with token number ... since afternoon 1PM and it took more than 3hrs to enter in branch...Really it was a very very bad experience.

#Pathetic #bank #serviceI just cant believe that I am writting my review again.One day I came and was standing on queue and my turn came after 3 hours and the moment I went inside employee said they had power short circuit so now they cant check or solve any of my issues.Now thats the genuine issues which I understand so I had to return back home and I was told to visit next day.Today is the next day and when I came they say I have to be in queue again and wait for my turn.Is this some kind of joke or this bank think only they have all the work in the world and we as customer have nothing to do but to stand in queue.Such a pathetic service bank I have never seen in my entire life.There is is nothing I can much about but all I can write this review.

Worst service, staff is not cooperating to client at the end fed-up n am started calling on kalyan murbad road branch contact no which is provided here no response.

Very slow taking 3 to 4 hrs for 1 small queries.. kindly improve counter or else provide online services.. all the bank is providing online services.. only ICICI is not providing.

Dont get a home loan from this branch..this branch is not send me noc( original documents) from last 2 months.

One of my colleague want to open Dmat account and for that i have called 3 times to bank executive but there is no response from their end and i have ask for Dmat executive number also but still no one is bothered to contact me

Worst ICICI bank branch I have seen ever..no proper managment, poor service. Not given value for customer time..I am standing in que at 9.00 amand still waiting at 12.21pm to reach counter..Date 05th sept- from 10.00am to 12.30 they are able to manage 22 customer for conversion..The bank is giving priority for cash deposit and withdrow....This is 3rd time I was waiting at branch for more than 4 hours in que..

Their system are always down than why we should keep account with ICICI bank. No one is co operative even branch manager Dharmendra Tiwari gave his contact no to me to call before leaving my home for banking related work since I stay 20 km away from branch. But he never pick up the call now what to do. I have escalated the matter to customer care its corporate and registered office keeping RBI ambudsment soon I will approach ICICI bkc corporate office with ambudsment mail to file case of mental harrashment and if its not resolved than in next month I may legally file case with DG RBI Mumbai zone claim reimbursement in mental harassment and torture to customer by bank employee.

Currently i am in bank and employees here are so slow in work they dont even care just talking on phone not faithfull to their work . I stay in bhiwandi and I have to come here for some work branch in bhiwandi is so good and people working there is so polite and humble .I request them to please be faithfull to their work

Pathetic experience with banking they have token system for everything & we have to stand outside the bank till security calls for token no.Made a mistake by taking home loan here .

Its pethetic branch of icici bank. Dont visit bank untill unless u dont get any other bank. They beheve with customers like customer is dog. Today my experience is worst. I have current account , saving account, credit card , home loan From icici bank and got very good services From others branch but this kalyan branch is worst.Bast part mr. Komal and her one lady colleagues are just like SBI bank staff. Worst staff and branch behevier to worst to customer.

Totally waste of time and money in this bank.... After waiting 4 hours out side the branch no proper response from staff..uselesssss

One of the worst service I have experienced .Government banks are better then this branch.Very slow work processing and too much time for small work.Need to remove account transferTurnaround time from getting Token to move out is average 120 min which too high

Its one if the worst service private bank I have been to.Everytime I visit its take more than 2 to 3 hours to reach to the counter as we have to stand in a queue due to this pandemic which I agree but to reqch from 1 to 10 they take 3 hours.I cant imagine how much time they would take for person who has 30 no. In the queue.Worst bank service ever....I would never recommend anyone here..

Extremely slow working by the staff. We are doctors and standing in the queue to deposit a cheque since more than half hour and still a single person hasnt moved up in the line. When enquires the watchman and staff how long will we take, they were rude and didnt answer well.We told them we have to go to hospital and clinic, so kindly let us know when else can we come, they aint even replying to it.Pathetic condition even in this crucial time for even the front line workers.

Today i gone for inquriy/formalities for Home loan closure .Its get token system for inquiry and wasted my 3 hrs in lineMr.Neel (loan assistant)told us when i was in lineWe can assist you for u r loan closer .But when after 3 hrs. My token was duo he said home loan closer facility hold for next some days please try after 15 July because ofKalyan dombivali, Ulhasnagar Ambernath Area in Contentment ZoneIf u have same information With UThen You Can guide Your customer before lineOr as he previous time give same kind of information before 1 hrs backThen atleast i never weast my 1 hrBecause i already waste my 2 hrs in Token lineUseless Staff in Bank

How do I contact the bankCustomer care no is press 1 to 100 and still wait for a human interventionProvide E mail idHow is twitter or fb useful to share financial detailsWhy is human interaction absent?

Most Pathetic branch of icici. Very slow service. long queue for home loans. Every visit here is a regret and waste of time

Worst bank ever..and worst employees they dont value time and waste your time waiting 1.5 hour then to not getting my required docs.. and rubbish talking on given number. very very disappointed ..no professionalism at all...WORST WORST EMPLOYEESThe bank staff really works very hard to provide the worst ever possible service, even for any smallest work they make sure that you have to suffer at any cost

Im account holder of this branch, before their customer service was good, now during COVID.. their service is pathetic.

The worst service i experience from this branch I had visited this branch 3 times for home loan address update, always told me that server down not possible update, i request the manager to accept my request letter and update later, they r refuse to accept and told me come another day or visit another branch...

Worst service, staff is not cooperating to client at the end fed-up n am started calling on kalyan murbad road branch contact no which is provided here no response why the hell they had given a contact no.

Helping staff ,

Very bad service

I have taken a token and been waiting over 3 hour. 1 representative is on desk to handle 50 customers bank staff also not coptating, Such a pathetic service, bad experience with leading brand of india.... pathatic.

Worst very worst not even contact number also

Bank is located very close to main road. Which is positive. It has 3 ATM machine next to the branch. Used the service for withdrawing cash, however Services are not too great. They attempt to do best.

Delay in work. Lot of time unnecessarily wastes.No proper management of customer service. Front desk guys and womens are very slow. Bad experience 😔.

Worst bank ever, they will beg in front of you for taking loans and if you fail to pay even one EMI, they will start sending the recovery agents to harrase your family members at home. Do not take any kind of loan from ICICI. The agents have no fear of law and policies of bank also.

The Bank with poor services. If you wanna invest your money in mutual funds, the employees will come running to you for opening a bank account seeking you as a potential customer. When you ask employees in here for a little help which is simply letting you know the right time to investment by checking the NAV, they wont ever reply or call you at all, as it was there prime purpose of creating an account, the target is achieved, they are not concerned for suggesting you any investment options. In my case I have made a direct investment of Rs. 5,00,000 for ICICI Prudential Equity & Debt Fund, I was expecting a call from them when NAV prices are going down so that It would be a right time to invest, however they are least bothered about their prices and customers. Once they have money in their bank account thats it. Theyre done

Waste of time very very lazy staff frustrating

Nicr

Is aadhar update facility is available in this branch? please confirm.If yes, what are the charges?

Pathetic customer representatives...Thane branch people much polite.

Very bad !!!

For single transtion it took almost 5 hours. I have waist my 5hours...No proper guidence ...Very bad

Round the clock u can use the branch service which is comfortable for icici bankers

Very Bad and pathetic service by this branch. even for simple work they will waste your whole day, everyday if you go you see that there are 20-25 customers seating to get service, and manager is not at all bothered to increase or assign staff for loans dept. Very very Pathetic service.

Worst service award winner across any ICICI bank....so many people recruited at this branch to provide the worst service.... Employees go on a lunch as if they are on a paid leave....Customers tend to catch a nap because of their pathetic customer service....Google is right when they say that people spend here 20 mins to 1.5 hrs here...Clearly a failure!!

One of the worst bank. Its worst than state bank of India. If u go to this branch u will have to waste ur 3-4 hours. Employees behavior is bad. Never ever do any transaction with this branch

Worst bank ever..and worst employees they dont value time and waste your time even when you are not interested in their fraud deals...very very disappointed ..no professionalism at all...WORST WORST EMPLOYEES

Confused and untrained employees test your patience. Customer service almost at its lowest in the kalyan branch.

The bank staff really works very hard to provide the worst ever possible service, even for any smallest work they make sure that you have to suffer at any cost.

Here credit card department is so pathetic ... Never attend calls.Mr.sohail (one executive)who handles credit .... never do credit card application from him .... he wont receive your call.... though he is just and executive and behave like owner of company

Staff used to talk in nice way & so crowdy in normal days

Staff is not helping. No proper facilities are provided. Worst experience.

Pathetic service by ICICISeparate counter for NRI customer but no one attending the counter

Ooppssss, very bad management. Hope I may not have to visit again.

Pathetic service...definitely not expected from private bank...but...pretty sure not going to go that bank again..WORSE SERVICE

Worst Experience - Went to make part payment of home loan and it took 3 hrs to get this done. Form was submitted on 11.21 am and my turn came at 2 pm. Every Saturday its the same problem. Not sure why branch manager is not bothered to increase loan serving counters on Saturdays.

Very bad Service They are providing not doing work for customer . which contact no updated Proper Connecting call to customer care not to brnach

Best

Very Bad service

I have taken a token and been waiting over one hour. No representative is on desk to handle the customers... Such a pathetic service bad experience with leading brand of india

Very very slow working stafff

Disappointing service. Waiting period of more than 2.5 hours during non-peak hours for loan related work. Branch manager did not bother much even when such long waiting queue was regular thing in branch...

No prompt service

Very bad Services Computer is not working there😈

Not organized. Nobody cares.

Very good service

Not good service.

Worst service.

Staff behavior not good.

Bad service,I am waiting more than one hour.

Very bad experience with executive person,not supported.delay work.

No reply ,no work

Good friendly service :)

Nice service

Very long working hours

Very good service

OSAMA

Nice service ICICI Bank

Ok

Ok

Love it

Worst service

Pathetic

ATM and bank in one place

GOOD

Printer not on

Bank acha par Itni phaltu servive kahi aur nhi ​​milegi worst bank

Thikthak

Faltu service he, slow kaam he pura bank ka