Great practice, had two GPs here and both were excellent. Special thanks to the reception staff and Dr. Gardiner

Don’t bother, these people don’t even start on time and they don’t bother to pick up calls.

I went to ask simple question but the receptionist was so overwhelmed working all alone that she couldnt understand what I wanted. Gave up, I will look to somewhere else to get health (if I am able to in this country)

Great service and amazing staff. :)

Had a wisdom tooth removed with Dr Ray at pretty short notice and it went very well, super easy extraction and only very little pain afterwards. Thanks!

Seriously need to get a better receptionist. I only go to the doctors maybe twice a year but would like some good service when I do. Rude receptionist. I should have stayed with Hataitai doctor, you get treated like a person not an annoyance.

Have previously been relatively content with this practice however they appear to becoming more and more purely profit driven over the last 2 years.The latest change is that female Doctors are now either completely unable to perform smears or the practice is refusing to allow them to.For me to book a routine smear and a simple step down in a dose of (current) medication (which in the past has been a 5 min smear and a less than 5 minute discussion) I am now forced to book both a nurse and a Drs appointment and pay for both separate appointments.This on top of recent fee increases, decreases in appointment times, numerous prescription errors, and a high turnover of staff speaks volumes about the intentions of the practice-despite any justifications they try to give.Disappointed.

Called to ask reception a simple question : Did I need to book an appointment just to get my daughter a further referral to a specialist - I was told bluntly she couldnt give me that information then she hung up!

Bad customer service at reception. For years now, every time I go there, they treat me like if they are doing me a favour to help them. Like someone said rightly, they just bark at you, like if every customer is just waisting their time.

Thank you very helpful receptionists and Doctors always pleasant

Really poor customer service. No care for patient. Very unhelpful on the phone and actually rude. Don’t deliver on timeframes for important medication as they said. I’ve had issues for simple requests several times. Would not recommend this practice at all.

Can never get through to reception by phone. They never respond to emails. I’m really disappointed that I have moved my GP services to them.

Every experience I have had here has been excellent. Nurse Gordan is very knowledgeable and helpful and I always feel comfortable there. Dr Hayworth made me feel truly listened to and gave me great info and medication for my chronic headaches which I had suffered from for 5 years. Im now headache free, which has changed my life and Im super grateful. Highly recommend this practise! Very professional and caring.

My doctor is great but I have had reception not answer phone, been hung up on multiple times when it said leave a message (leaving me unable to make contact) and most recently been unable to get through for days (bc phone is busy during the hours I am able to call and there is no option for a call back). They failed to update my details online so Im unable to get a script online...so right now it will cost my fifty dollars to get an emergency script faxed or I will go through terrible withdrawal (because I was unable to get through and none of my messages were answered)...I am poor bc of a debilitating illness (that I need medication for), so this is really hard. Poorly run service but again, great doctor when I am able to get an appointment

Some of the doctors are excellent, especially Dr Parsons, but the receptionists really take down the overall experience: patronising and unhelpful

Have been going here for over 20yrs. Love my GP but so do a lot of people so sometimes hard to get into see her. Would see couple of the other GPs there but definitely a couple I wouldnt. Reception and nursing staff wonderful. Just shame that its so hard to get a car park

Ive been at Newtown Medical for sometime now and this is the first time Ive heard a Doctor say your visit should be 20 minutes. Next time I visit I will take a stop watch to ensure I get 20 minutes worth of my paying time. Thanks New Doctor who started working there!!!!

Have had nothing but fantastic experiences each time Ive gone, whether it be a doctor or a nurse I was seeing. Everyone is extremely thoughtful, kind and considerate and they make you feel very comfortable. Theyre often running a bit behind schedule but what medical centre isnt!

50/50 as to whether the receptionist treats you like anything other than an annoyance. GP I was assigned to literally sat there Googleing symptoms. Offered me several prescriptions noted on my medical records that I cant have, apparently ignoring my records . On top of that it costs $40+ and youre likely to wait minimum a week to be seen. Plenty of better alternatives in the region.

Very lucky to have them. Excellent GP, not always possible to get a quick apppintment but thats what emergency clinics are for. Staff are knowledgeable and professional.

For migrants I wont recommend this place as I had a bad experience. Depends on the reception. There are about two ladies who would just bark at you if they are not in the mood (May be bcos too much documents to handle if its migrants) . But otherwise doctors are super good plus some of the reception staff too.

Friendly and professional staff. The doctors here are open to other possibilities in their diagnosis. One downside was a machine in the main reception that is supposed to help guide you with your appointment. I tried to use this machine but it did not seem to do anything. I did not see a sign that said not to use this machine.

Reasonably Central and easy to get to but limited parking standard Medical Centre

Have always been able to get same or next day attention from the medical centre. Staff are always clear and helpful.

I have had no issues with getting an appointment. The experience has always been easy.

Theyre seem ok not too officious but do they ever answer the phone Ive often spent a week trying to get through

I dont know the doctors, but a receptionist was really rude and didnt pay attention to any of my answer.Theres plenty of medical center in Wellington so you should take more care of potential customers.

The staff are very friendly and very helpful

Tried many centers, and this is y far the best. No delays, no rescheduling, and very nice staff

Great