I am having a doubt if all the reviews mentioned in Google for this hotel are genuine, or if these are posted by the hotel. A few days back, there were about 50 reviews and now it is nearly 80. I had visited the hotel last week, and I could see that it was vacant. Moreover, none of the reviews mentioned about the location of the hotel: the hotel is located little away from the main locations, and you would not get any transportation from there unless you book a app based cab. Given this, how come all the reviewers gave 5 out of 5 to this hotel? It is extremely difficult to believe that no one had any issues with its location, among other thing. Thus, I really have difficulty in believing these 5 out 5 rankings of the reviews.Coming to my review, the rooms and the decor is surely good. What’s unimaginable is the total lack of service. I went to book all the 16 rooms of the hotel for a marriage. The manager told me that the rooms are all available m and that he would get back with the price after talking to the owner. The manager never bothered to get back to me. In spite of my reaching back to them, I could not get any timely response. In fact, a story was cooked up as an excuse, which one could clearly see through.Given the communication and response one gets when one is planning to book the entire hotel for a day, I am alarmed at the thought of how they would treat my guests had I booked it.Thus, if you are planning to stay as an individual, it may be an option, but I would very strongly recommend against this property for keeping your guests for a occasion.As mentioned earlier, I find it difficult to trust the reviews of this hotel, please be careful about those.

The best 3 star hotel near eco park. Really awesome experience and service by the owner and the management

So I am a Wedding Planner, I had a booking for 4 days and they have done a great job during check in, cleaning the rooms all the time, food on time. All these I got in a very decent price. So I will be referring to all my clients in near future.Added note: the rooms are pretty good and big.

I needed to book some 12 to 16 rooms for a December family function and my internet research led me to the Grand Inn. It had a commendable rating and high-quality reviews. The location and budget were exactly what I was looking for and that made me walk up to the hotel to check the rooms. Spick and span rooms, a good ambiance, basically it was everything I was looking for. The manager was polite and showed us around.On asking the cost for the bulk booking, he said that he will get in touch with his owner and revert back by EOD. I was happy. This was 1st March 2021.Since I did not hear back from the manager or owner, the next morning, I called up the owner at a number that was provided to me. This was 9:30 am and I was told that the business was now handled by the person’s son and that he would call me back. I waited but did not receive any call. I then called the owner’s son at a number given to me by the manager. The call was unanswered. Despite multiple calls in the day, the owner’s son did not have the coursey to take the calls or even reply with a text. I then decided to do away with the idea of taking rooms in this place.Post that, I get a call from someone who claimed to be a friend of the owner’s son and stating that he was the rightful owner now. He claimed that he was in the dark and that the manager had given me the wrong visiting card.Here are some highlights of the day to illustrate the poor management of the Grand Inn.If the owner had changed, how is it that the first person I spoke to claimed to be the owner? How is it that the manager does not know who his employer is?If the business has employers in responsible positions who hand out wrong visiting cards then that is a cause of bigger concern.Both the persons who claimed to be the owner (person A: The man I called who said that the business was now handled by his son & person B: Who called saying he was a friend of the ex-owners son) said that they did not get any information about this deal from the manager. This happened despite the manager promising me that he will speak to the owner by EOD the previous day.My purpose in renting the rooms was for my wedding baraat. If this is how they treat me before making the payment, I wonder how they would have treated my guests on my wedding day. It was a lucky save as the Grand Inn showed its true colors early.I recommend that none of you consider booking at this place, definitely not if it is a bulk booking or if the event is important to you.

Appreciative service. Rooms were neatly kept for customers. Food form the kitchen was definitely the key factor. Am looking forward to stop here another time.

Very good place for weekend parties and office outing too. Nice staffs, clean room and pocket friendly at the same time, I must recommend this hotel 💖

Nice hotel & good food quality and all staff is so good. ...one of the best hotel in Newtown....

Comfortable rooms, well behaved staffs, nominal price, good food, great location. Overall, a very nice place.

Clean and beautiful views

Satisfying facilities for customers. Loved it❤

Best hotel best service.

Excellent service, value for money, awesome atmosphere.

Awesome rooms and great Customer service...I really loved it❤️❤️

Good experience.staff behaviour nice and food quality very very good..

BEST HOSPITALITY IN TOWN. MUST VISIT AGAIN.

Really awesome place for weekend and parties, service stuff are very nice and appreciable,friendly receptionist and at last but not the least really very good food. Best place for foodies.

Nice hotel , Service are excellent and all Staff is so 👌👌good.

Nice, super, awesome

This hotel is very good with comfortable price and the food is excellent I hope we will visit again,Thank You

Nice ... very nive ambiance .... nive hospitalityVery good well maintained keep it upWill visit again 😊

Wsm stay. Helpfully staffs. Very nice hotel.

Its a excellent place to stay

Very nice room and the staffs are very polite. Nice stay.

Nice rooms 👍 loved it . U should check it 😉

Very good

Very nice and beautiful ❤️Rooms are also very clean and lovely 😍

Very Good looking rooms Nd clean nd tidy

Stay was very nice.service was osm.mist visit again.

Nice views from balcony 🤩🤩🤩

Super♥️♥️

Awosome experience with there services, really appriciable.

Very nice service

Really nice accommodation for family and friends, Just awesome experience.

Nice stay... Must visit again..

Great Place.

Comfortable & friendly

Awesome place

Excellent room and amenities coupled with wonderful staff

Excellent hotel,great service.Best hotel in Newtown.

Nice service ..... will surely visit again

Excellent service

Ambience is good enough with good hygienic food.....

Really nice

Nice and comfortable place with best price

Best accommodation and hospitality for family.

Very nice and staffs are helpful

I love this hotel..........

Very nice hotel

Very nice hospitality

Great experience ☺

Superb place , just loved it

Awesome place to visit

Loved it😊🌼

Healthy Atmosphere

Grt experience

Awesome stay

Nice atmosphere !!!

Excellent.... awesome....

Best

Good

Awesome

Excellent

Nice

Nice