Definately a good hospital. Admitted my grandfather for surgery. They did their best and made us satisfied. Covid rules are highly maintained here. They abide by the rules strictly. They dont allow family more than family person even in visiting hours.

Worst service! The receptionist will keep you phone on hold for 10 minutes without telling you yo stay on line and disconnect the line on their wish! Untrained bunch of kids!

Extremely poor quality of food. There is a huge difference between estimated cost and final billing. Doctors and other staff are very good.

I went through the surgery for kidney and ureter stone. Dr. Ayush Choudhary did it very well. He explained the root cause and the treatment very patiently. Ward care was also very good. Nurses took very good care of every patient.

Oh lord, is there any option to star this hospital in Minus??? Apart from the treatment, coming to the basic enquiries and their replies, called them for an urgent need of Medical Visa invitation letter for which I have mailed the Sales Head 5 days ago.. and Bingo none even bothered to look at it. Called them further today, whoever recieved the call reacted like he has fallen from the sky after hearing medical visa invitation letter that too in a rude way🙄😑 then he connected the call to an young Miss, who thinks she runs the hospital solely and asks questions but doesnt want to hear answer and she is the only one who can speak in English 😂 I mean seriously Fortis? Are you guys hiring educated mannerless clowns for your International Department?

Good experience... But i found the rate of the Diagonastic tests were a bit high... Overall nice experience..

I was under the treatment of R.K.Gopala Krishna,Urologist. He is a very good physician. OT team was superb. House keeping staff is good. There is a problem of space in the hospital. The rate seems to me higher than others. Ok.

Poor Service!! Dr. P Ghosal came for few mins & went without seeing patients. They take pre registration money & then walk off silently. Indeed he is a specialist.

My patient was 86 years old. He was using Suprapubic catheter which was done by Dr. Gopala krishnan as Vedanagyam hospital in Coimbatore suggested.All was fine but from last 21 days there is blockage in catheter due to mineral salt.I visited first on 19/7/21 in emergency to fortis rashbehari to see Dr. Krishnan but his assistant Mr. Ganguly make us waited for 3 hours and at last junior doctor attended us and do the bladder wash the patient was reliefed and Mr. Ganguly replied for such a small case Junior Dr. are there Gopal krishnan has no time for such a small issue.Again on 23/7/21 same blockage happened and again we rush to hospital same bladder wash done by junior doctor but Mr. Ganguly dosent allow us to meet Dr. Krishnan.At last on 7th of August there was teleconsultation arranged by Mr. Ganguly with doctor for us and he Dr. Krishnan asked to admit the patient FOR OT .The OT was done in 10/8/21 and make sure that there is no infection in bladder and they have clear it for which we had paid 1.25 lac Rs.On 11/8/21 the patient was discharged and again within 36 hours i.e. in evening 13/8/21 again catheter was blocked.I wassup the assistant of Dr. Krishnan with the photos of white discharge the doctor replied it is normal give him vitamin C 500 tablets and weekly bladder wash.Wassup message attached as proof.We went URO RMO of fortis got the bladder wash and again on 15/8/21 in morning the catheter was blocked.I again wassup Dr. Krishanan assistant he replied to contact emergency section of hospital.This message is also attached as proof.My only question is this charging money is not an issue atleast treatment should be proper.Worst doctor and worst assistant I had ever seenNow we had put three way catheter and has done bladder wash with saline today 15/8/21 now he is relief waiting after how many days the blockage will occur

Best hospital for urology in Kolkata. But costly.

The services of staff nurses and house keeping staff are very pleasing and cordial.They also respond promptly as and when required without grievance.RMOs should be more fruendly and counselling.They are seemed to be casual in approach.

The experience was quite well..all the staff members including the nurses and house keeping staff are very compassionate

Not recommended...lack of communications and details providing,The hospital is almost 25 years old and one can see that in every part of the hospital..Bedsheets, towels and specially clothes are so dirty that a healthy person can get sick using those.Very poor quality food..And last but not the least the whole staff quality is worse than govt hospitals (except 1or 2).

There is very little parking space & waiting space otherwise treatment is very good👍

Very good service. Behaviour of the staffs, food service, house keeping service is good too... Definitely a good hospital.

Definately a good hospital. They did their best and made us satisfied. Covid rules are highly maintained here. They abide by the rules strictly.

My father was admitted in this hospital under Dr Angshuman Mukherjee (pulmonologist), one of the worst doctor I have ever come across. His behavior was very rude & there was no transparency in his communication. We used to call several times a day to get the proper information about my father’s health condition but we were told not to call in the hospital frequently, whereas for the timely payment of bills the hospital authority used to call us every day. Even I got to know that 80% of his lungs got damaged the day before my father expired. As a lay man when I asked the doctor initially about the condition of his lungs I was told not to ask silly question. For a single test report copy I had to call patient experience centre several times. I feel my father was badly neglected there & no proper treatment was done. Even the nurses were not cooperative enough. I wish no one has to go through what we have gone through. I will never recommend anyone to get admitted in this hospital.

Wow !! Its a marvelous experience...especially sohini mam u r superb..u took a special care of my father.big thanks to u mam..god bless...

Basically i want to share about Dr. Arup Ratan Dutta:- he is a very bad behavioural Dr. I ever meet and he also try to find out how to admitted paitent in fortis kolkata without giving proper knowledge to paitent family members. Please do not go there and if it is then try to not meet with him atleast.

Nice experience.. all staff n Dr are doing great job friendly

My sisters husband Mr. Shyamal Das (Hospital id no. - ****668) was hospitalized here, they saved his life ! The treatment that we receive from this hospital is amazing as it helps us to heal faster, The nurses, techs, house keeping, kitchen staff were friendly and highly cooperative, especially thanks to pharmacy and telephone operator staff, they were very very helpful. Up-to-date procedures & medicine, compassionate care, and customer friendly communication. I love the patient portal online app, which provides my results with all the numbers, one of the leading hospital that has the best doctors in east India. I would give them 10 stars if I could. Thank you !

We are very very satisfied with your warm behaviour, from each and every one of this hospital.... excellent experience about treatment and doctors.....Im glad today that you opt me to say something about this hospital.....I wish for your more growth and reputation...thanks a lot.

My experience was very good and their behaviour towards their patients and their family member, nice and clean so i gaved it 5star rating. Thank you for viewing my comment please like if you found my comment helpful to you.

It was a good service from their side and the treatment of the staff doc and nurses are very effective.

Iam satisfied with the care and personal attention that the staff here have provided to me. My experience is very good. Wish team Fortis all the very best.

The office staff are very helpfulSecurity is goodHowever , at times it becomes difficult to maintain social distancing

The Fortis Hospital Kidney Institute is situated at 111A, Rash Behari Avenue Gariahat Kolkata- 700029 India.**** This hospital is only for Rich peoples because huge( unnecessary) treatment cost which not effort by middle class peoples.****This hospital is a 60-bed hospital that acts a single point solution for all kinds of Urology and Nephrology diseases for the eastern region of the country. Spread over 6 floors, the hospital has 4 Operation theatres. Solely focusing on treatment of Urology and Nephrology related diseases, the hospital has gained reputation as the one the best hospitals in Calcutta. The Fortis Hospital Kidney Institute Kolkata provides A to Z solutions for Urology and Nephrology related ailments such as Stone Management, Prostate & Bladder Surgeries, Kidney & Urinary Tract Surgeries. The hospital also has a 24-hour Dialysis Unit and 12 bed out of 60 are reserved for this very purpose.

The refund of all medicines not listed.The list of all refunded medicines should be signed by patient otherwise some of those are usually missing at midnight.Secondly,After complete payment revised charge structure should not be applied.But what is experienced,after completed payment extra money is billed in the name of revised structure.

Great service by Fortis Rashbihari staffsI was in need of an original report for insurance and without much hassle received itThank you team

Very good service. Good hospital. Dr.Pushkar Shyam chowdhury very nice person & good doctor.

Overall its a good exexperience in FHKI. Staff and doctors are very cooperative. Wonderful house staff and sisters. Homely care is given to patients. If the patient Discharge process be looked in to, for promptness.

The service of all nurshing staff is very good. We are fully satisfied.

Decent experience with nurses and doctors. But very bad experience with the patient experience department. She does not know how to speak to customers and patients when her duty is to make the patient experience better.

Fortis Hospital is a excellent hospital.Specially we received great cooperation from Smt. Sangita De of Fortis hospital . She gave us excellent service.....Best wishes......

The services given by the hospital is excellent. The nursing staffs are corporative and helpfull.Hospital area is very neat and clean and hygiene and also the covid -19 rules given by government is also followwd very strictly.

This is not a place which can keep up to the branding of Fortis. It has a very congested environment. No social distancing maintained no thermal screening is done and on request they provide a use and throw mask that too not compulsory moreover no mandatory hand sanitization is also done here.....But to my surprise they charged us Rs250 only for covid safety. The doctors frees is charged separately....Overall a bad experience it terms of hospital management and billing.....point to be noted that i am not talking about the doctor ....we were satisfied with his advice and behavior......

Very nice hospitality.. excellent care.. thanks to all

Fully satisfied with the facilities and thankful to Mrs. Sangeeta Dey for her kind behaviour and for being so helpful..

Mrs Sangita Dey, has always been a helping person to anyone who approaches her, infact that should be d approach in any Health Institute & she has this quality, thats why we love n respect her so much!

Very very satisfied with the service, conversation & treatment of Dr. Srinivas Narayana.Service of RMO & nurshing staff in the ward are not at all satisfactory. Hospital, like FORTIS should improve this. The detail reason of dissatisfaction is provided to your hospital representative, came for feedback.

Kidney specialist hospital, clean environment

Dr pushkar shyam chowdhury one of best urologist... thanks a lot sir nd thanks to fortis hospital.🙏

Ex cellent service of hospital techinally and kind support and cooperation of one madam dey makes me to put 5star to fortis.

Very good hospital and staff are also well behaved.. One of the best hospital in kolkata for Renal treatment..But the treatment cost is bit expensive

Doctors age good,but the waiting time is more than expected

Best HOSPITAL of Urology & Nephrology. Wish theirs all success.

Every part of the stay was well taken care

Good Doctors and staff...

Excellent team of Doctors and supporting staffs including RM, nurses, help desk, admin etc. Only complain that I have is the food quality/options for vegetarian patients. That needs to improve

Excellent service from world class DOCTORS and SUPPORTING STUFFS.

Receptionist behave rude to me when I call for an appointment

Office staff very helpfulscooty Good

Very good service n well behaved staffsKeep it up

Clean and good facilities available hereBut the TPA department can become a big trouble if you are not availing cashless facilities and thinking of getting reimbursement from INSURANCE company

My father was admitted on 4th Nov for laser BNI, which apparently is a procedure which involves 3-4 days hospitalisation, max.On account of his age, we were advised tat he may require upto 5days of hospitalisation.He is being treated by Dr. Gopala KrishnanOur horrific experience started right from the 5th, day of operation. OT was scheduled at 8am, didnot start upto until 9.30am & we saw doctor walking in at 9am & the procedure was completed by around 10.30am Thereafter , the ops, patient ( my father) was not brought back to his room till after 2pm & after waiting for several hours we were not even able to see him.Then began his ordeal where he was not given his medicines on time, there was a major confusion as to the administration of his earlier prescribed drugs, which I had to go & sort out on the 7th.Going by d original discharge plan on 8th, we were told it eud now be 9th.Thereafter, 9th became 10th & even today , standing here at the hospital we are being told it will be tomorrow, ie. 11thIf anyone cares to read tis review will agree with me tat tis hospital is nothing but a money-making machinery, fleecing patient party , more so, when its a cashless payment option.Tis mental agony on us & the patient himself is something they should compensate for.I will never come back to tis hospital & wid strongly advice all my friends & family never to set foot here for any kind of treatment.There is s major gap of communication betweeen Dr Gopala Krishnan & the hospital staff, each blaming the other, whn questioned.

Because of their inpatient services and doctor quality.

Good service... thank you

One of the best hospital in Kolkata

Overall good experience...staff and doctors are very co operative.descent experience with nurses.

Best professional Medical support in KolkataYou will get real care over here. Sate of art medical facilities. No chiting on bill.

This hospital is ideal for the richest people, not for middle class family... I am belong from a middle class family... I will recommend that if you are belong from middle class family you shouldnt go there... Also Im not satisfied with their behaviour , rules, regulations,and unnecessary charges...

I feel the customer care department of Fortis of Rashbehari should learn general ethics how to speak with people and should know the rules and regulations before speaking to people . Fortis Management request you look into this issues seriously. I called in the evening at 7pm they informed me to call after 9pm for the reports. When I called after 9pm I was informed that the office closed at 9pm. I feel the management should take strict action against such issues.

Loved the service of the staffs and the whole authority. Infrastructure is quite up to date & quick. Sanitation and hygienic condition is always maintained inside the hospital. Washrooms are regularly washed and are super clean. And the hospital has huge number of qualified and renowned doctors with very polite behavior.

Disgusting. I wanted to consult with Dr. RK Gopalakrishnan. But his assistant is telling me first I will have to consult his assistant doctor(by paying fees) do tests (even if I dont need to) then consult Dr. RK Gopalakrishnan through online media(paying fees here as well) . This is another level of scam. I want to consult the main doctor then why am I being forced to do tests without check up. Stop stealing money like this from middle class people. Very poor.

Excellent response and good care.

In general, services are not only bad but tends to be very bad.

Keep up the good work

Very bad experience... they are like money hungry.. not even the nephrologist dr. ...they took lots of money bt didnt chk my father well. the receptionist and the security guards are very bad mouthed towards everyone, but no one said them anything because everyone wanted a treatment . According to my own experience its very very bad. specially the lady guard who was standing beside the reception .. is very rude and bad mouthed. for no proper reason they charged us..

Very good

First day experience: The weighing machine not working properly at Urology ward ..It may give a wrong report of the patients body weight..which may lead to wrong diagnosis..Please check...

Good service

One of the Best Nephrology & Urology Hospital In Eastern Part of India

I was admitted in hospital in critical condition due to infection in my kidneys. After one week treatment I was released in stable condition. I thank to all staff and Dr. Of this hospital who have cured me and doing my normal duty.

My father underwent laser prostrate surgery under Dr RK Gopalakrishna Sir. Extremely satisfied with the professional care and human touch of all doctors, nurses and staff.

Very bad management team. They behaved with patients family members very rudely. They did not even care about your time. For check up always you have to wait for the doctor more than 4 hours. If your appointment has been scheduled in morning they will call you in the afternoon. in the reception area AC temperature has been set always 16 degree but in the patient room sometimes AC does not work properly. Some doctors behavior is very good, but their management team is worthless like hell. Hospital food for patient is not upto the mark.

Dr gopalakrishnan suggest My mother to do kidney biopsy and my mother get admitted in Fortis rashbehari under Mr RK gopalakrishnan,he sent my mother to Fortis Ananda pur to do the biopsy I told several times to his assistant aritro for quadra but he told me doctor will decide.the guy whose name is Arun might be he told me wrong name he was supporting staff in Fortis Ananda pur told me that this is simple procedure and I my self will do the biopsy when I asked him any doctor will accompany you he told me no ,it was trucut biopsy but he did fnac and after doing the biopsy he told me I didnt find any thing, how come such a risky process he did it without any senior consultation ,I was worried about the process so for satisfaction after 15 days of that process I did pet scan and there I am finding its metastatic and spread every where, might be due to his negligence I dont know.within a short period without any sign my stage 1 cancer get metastatic. after that process when I returned to rashbehari Fortis and when told about that incidence no body responded,then I report Dr gopalakrishnan he told me that these types of biopsy always done by technician there and I spoke to concern person there.How come trucut under sonography guided biopsy of kidney will be done without any doctor or radiologist . Without my concent these guys has done fnac without any result ,so guys do be careful because life is very precious,now I am realising ................

Really the worst experience I have ever felt . .... they are just perfect in advertising not in their services. OPD services are also bad. Doctors dont check anything only the reports. They only think about money nothing else. .. I will never go to this hospital. ..... nobody should go there. ....

Horrible Reception Service.A girl named Monalisa Das did the billing and gave me wrong information regarding the doctors time.I had an emergency my patient is admitted in Belle Vue I came here for 2nd opinion and the time given was 12:30pm,now they are saying the doctor will come at 2pm. NOW ITS 2:19 DOCTOR IS STILL NOT HERE ACCORDING TO THEM

Very good service

Really bad reception service. I have kept on trying numerous times for the doctor availability and they dont even care to say that today its not possible even though its a kind of emergency. The receptionist wont hear your point and hangs up the call soon after she conveys what she wanted to... and you have to keep on trying again and again so that they may pick the cal whenever they want... Very worst experience

Good

Nice arrangements. Fully air conditioned. Seating arrangements are very little. Most of the people have to stand, even outside of the gate during outdoor times. Otherwise its okay and very systematic.

Excellent

Fortis Hospital & Kidney Institute is spread across an area of 22337 square feet with 6 Floors (G + 5). The hospital currently has 4 Operation Theatres (3 Major and 1 Minor). The no of in-patient beds are 60. Among the various amenities the hospital has a 12-bed Dialysis facility. The Hospital provides A-Z solution for Urology & Nephrology, Stone Management, Prostate & Bladder Surgeries, Kidney & Urinary Tract Surgeries .

Fortis hospital &kidney hospital is very good hospital for eastern part of India I had uroloigical operation under Dr R.K Gopla krishna.The operation is sucessful. Thanks to all the staff whoever helped me and take care of me including nurse Urmila & other,sweeper too.

Doctors are good but reception and management are worst. They are not at all helpful.

Terrible experience.The hospital is flooded with patients, numbers which they can’t handle.My mother was operated on Tuesday 24/09/19 and the doctor(Dr Gopala Krishnan) did not bother to even meet us before or after operation.He just went away after operation was done without informing us about the results of the operation.Even before discharge, he did not meet us to explain what are we supposed to follow as precautions and what medicines are supposed to be given.He just talked to my mother in our absence and said that other than a syrup no medicine would be required to be taken. She was happy. But the discharge certificate said otherwise. Lots of medicine were given to her and so we enquired about it but the doctor did not even bother to reply to our messages since then, its been 29/09/19 today.She was even told by the doctor that she needs to come after an year once for check up. But the discharge certificate says, meet with KUB X-ray after 3 weeks.And then the medical fraternity asks, why does not the common man understand the plight of doctors.Seriously?

One of the best hospital for Kidney diseases. There are lots of experienced doctors. OPD dept. needs strategy development to handle the crowd.

Good for kidney problem people. Good sanitation. Staff are good

Good.

Excellent service

Worst experience ever.

I take my mom to Fortis Hospital & Kidney Institute for dialysis three times a week. The hospital has a dedicated 12 bed dialysis facility. The staff at the hospital is friendly and helpful. I would recommend this hospital to anyone looking for Urology & Nephrology diseases.

Very insentive way they handle my fatherWe went to change catheter. They select and put big size catheter and my father suffered very pain for the whole night. We continuously tried to talk the person who engaged for that. Who is very insensitive and know only to make money. Next day after lots of request he sent another person for changing catheter on our home and took again rs. 1500/. My father got highly infected in uranary track after this incidence and very critical condition in ICU still now. Was in ventilator. They need to select proper size depends on patient. He was very very insensitive. Very bad experience.

I am very disappointed with the behaviour of the uroflowmetry technician. My wife was having problem with passing urine and the person did not show any compassion. He was very grumpy and he did not show any courtesy or sympathy towards my wife. This type of unprofessional, inhumane and arrogant behaviour is completely unacceptable from a healthcare worker. I am disgusted and disheartened.

I couldn’t be more thankful for the city having a renowned hospital dedicated to kidney problems. I had been suffering from Kidney stones. The pain was excruciating and I was scared to the bones. Visiting Fortis hospital and Kidney Institute is what brought me hope and relief. I am very thankful to the doctors here for helping me recover from that traumatizing ailment.

Good service

Good service

One of the best hospitals where u can get quality of care

Good service