Went to the store on Friday to get new bulbs fitted. Didnt have to wait to be served. The staff were friendly and helpful. Bulbs fitted quickly, he checked all the lights and even filled my screen wash. Brilliant service.

Brilliant store, extremely clean, well equipped and spacious.Team are very attentive and I quickly bought the tool I wanted. I have always felt a valued customer and the team are keen to assist/ direct/ explain.Wouldn’t mind seeing more products with Christmas looming as bought some excellent well made wooden pastimes for child/family sports a couple of years agoWill be using Halfords more frequently as they meet many motorists needs with a superb range of psrts and fitters to do the job while you wait!

We went in to look at car seats. The staff were very friendly and adhered to all the social distancing rules during our visit. We found the perfect child car seat which was installed for us free of charge. I then found the seat cheaper online and they price matched which added additional value to the experience.

Outstanding service at Halfords for a replacement battery, light and wipers. Particular thanks to Steve who was incredibly knowledgeable, helpful and courteous.

Christmas Eve I had to go to Halfords. The queuing to get there was horrendous.I went it and it was so peacefull & quiet. Nice!I explained what I needed to the girl on the counter, she then called a chap over to get what I needed & to fix it on my car. The whole experience went like clockwork and they were both informative & knowledgeable...So Thanks you two .....

Love this place just ashame its closing its doors and moving

Ewan. Friendly and knowledgeable. Had my bad battery diagnosed and replaced all in a matter of minutes. Great service.

As always, the Worthing team have been fab at helping me with car issues and tools. 🙏

Friendly, helpful service. Competitive pricing and 10% discount on everything as an AA member. Top drawer.

Halfords WorthingI do not understand why you are closing a store where the staff can be bothered to help and go out of their way for customers also they are very knowledgable in what they are selling.I’m comparing this to your Rustington store where the staff could not be bothered except for the young woman on the till who was very polite and happy

I required a new socket for a very specific job, so naturally i made my way to Halfords. Upon arrival, the carpark was cramped and not well maintained at all. There is a burger van though which is the sole reason for the second star, even though it wasnt a Halfords burger van. Thinking about it, if it were a Halford burger van, im sure I would have succumbed to food poisoning or worse.Once inside, the floors were sticky, the mood was drab and the staff were not well kempt. After navigating the confusing, and somewhat disappointing layout of the store, I located the item I needed. Unfortunately for me, this skirmish was only just beginning. The socket was in a locked glass case. I could see it in high definition(bar the smudges and other such marks on the glass) but lest i could not touch it.I frantically began scanning and calling out for a member of staff which i now so desperately needed, and i felt myself fill with regret for sneering at them and holding my nose when i walked past them not two minutes ago.After what i can only describe as an eternity, a young man with hair as ginger as the Halfords logo itself appeared. I asked if hed been branded by corporate, but he didnt smile. Im not sure he fully understood, but i digress.I asked him for a 36mm socket, and he paused. I could see the wheels turning behind his glassy, deceitful eyes. what size? he exclaimed. 36mm I replied. His entire demeanor changed; NO, what siiize?! he asked in an aggressive yet smug manner. I couldnt tell if i had fallen victim to a prank that was yet to make itself clear... 36......mm i muttered whilst looking around for sniggering employees. He sighed deliberately loud and exclaimed what size DRIVE sir? as though he had become impatient. half inch? i said with an upward inflection as this was the only drive size available. thank you he sarcastically remarked as he began to unlock the cabinet.Once i had the socket in my hand, i made my way to the checkout. The girl behind the counter was very helpful, although she did wipe snot from her nose right before she took my trade card with the same hand.

Most amazing service and pleasant visit to Halfords today!! I didn’t catch his name but was served by the nicest man who helped me check everything from oil to indicators on my talbot express!! Unfortunately they couldn’t fix the problem as is was far rooted in my old van but they didn’t charge me anything for such a thorough check. Also inflated my tires for free!! Will be coming back if I get any problems again. So many thanks to him and the others that helped :)

I ordered an item online which unfortunately, didnt fit. I took it back to Halfords in Worthing and they refunded my money no problem. I was impressed with the online and instore service.

I used to drive past this store to get to yhe next one, due to the staff being so unhelpful.Well now everything has changed. The last 5-6 times I have been there the staff have been helpful and friendly. I cant fault them. The store has not always has what I needed, but I have felt that there is a real desire to help get you sorted.Thank you!

I visited the store to get a bulb replaced, I didnt have to wait and the new bulb was fitted quickly and efficiently. Good value for money too.

Great staff , polite , friendly, didnt have to wait long to be served

Visited during the height of the pandemic. The site had a person presumably working on changing the layout of the shelves. He was using a bandana as a mandatory face mask which was only a single thin layer of cloth, and even then he was intentionally not covering his nose, making a mockery of the regulations.Knowing people that have died from covid Im pretty disgusted at this being tolerated and wont be hurrying back any time soon, but if the pandemic doesnt bother you then its a pretty standard Halfords store with the usual facilities.

Speedy and reliable. I always feel it’s a decent and positive service at Halfords Lyons Farm in Worthing.

Great service thank you Archie for your help yesterday.

2 bikes for bronze service 1 for silver service and brakes,all within a week,service spot on staff friendly and helpful,will use again

I reserved a car stereo for click & collect.The item was showing as in stock and ready for collection an hour after ordering. This took place on Saturday evening so I was anticipating collection sometime Sunday.Subsequently, Halfords took my money.Sunday morning I received a phone call, that I was unable to answer.No message was left, nor was there an explanatory text or email.When I called back, the phone rang for several minutes before someone very obviously picked up then immediately hung up.On the second attempt, I got through to someone who explained the item wasnt actually in stock, had been ordered and would be in store four days after ordering.Product line and prices are fine - customer service and accuracy of stock levels are woeful.

Brilliant friendly and knowledgeable staff in the bike section.very pleased with my purchase

A well organised Worthing Halfords. I felt safe with good service from the staff

Fast, friendly service, always a pleasure to visit the bike dept of Halfords at Lyons Farm.

Quick easy to use info sheets and pads to find correct products for make and modelStraight to the till, paid and left less than 10 mins in the store which is what I neededThanks team

Friendly, helpful staff. Not overcrowded. Social distancing measures in place.

Went for wiper blades but did not have my size so they mixed and match 2 single blades for me with costing extra. Very helpful staff.

Halfords Worthing couldnt be more helpful. Bright store easy to use and great range of bike accessories.

Great advice on a car stereo and it’s brilliant that they fit it too.

Desperately needed coolant for my car! Halfords had exactly what I needed and a good amount of stock

Very nice people , always friendly and looking to help .

Excellent, Assistant saw I had a bulb and sorted out the fitting of the headlight bulb really quickly, great service.

Always helpful and knowledgeable staff whenever I visit the store.

Happy & helpful staff, I was in & out super fast with my click & collect order!

Helpful friendly staff offering great customer service. One of the better stores locally.

One star for being open took my bike in and they said they couldnt do it as didnt have to tool thought they fixed bikes lol

Bulbs fitted in the car.....half the time it would take us...brilliant service!

Went to collect an order bought online today. Felt unwelcome by a lady who didnt look at the order number and handed me a wrong one. On discovering this at home, I went back and got this changed. No one offered an apology to the inconvenience caused by such a silly mistake.

Great service by the bike team! Above and beyond.

No one allowed in the store. Till/service point across the doorway with everyone queueing outside. Click and collect order not ready despite of sms sent saying it was. The one person serving had to leave the temporary mobile till and service point to pick the order. Very poor service.

Very helpful and friendly staff in the cycle department.

Had what I wanted. Hand sanitizer at entrance. Quick checkout using precautions

Please advise on your Web site and outside premises whether Lyons Farm Worthing branch is click and collect only ?

Store was nice and quiet and had a good range of products to choose from

Easy to order for click and collect. Very well organised vis a vis COVID-19 rules and procedures. Comms was good and collection seamless.

Great friendly and knowledgeable staff and my order was ready as per text received. Will certainly use this store again.

Miserable unhelpful cow in cycling department put me off buying anything at all. Well done.

Roof bars and roof box fitted. Superb job

Having left it somewhat late with my boys 6th birthday on Saturday, I didnt take into consideration the recent high demand for bikes and most places being sold out with no date for new stock. Anyway on telephoning the Worthing branch this morning Ewan answered the phone and was everso helpful throughout by physically checking stock levels and locating this particular bike which was my first choice anyway. As agreed he returned my call withing thirty minutes to confirm the bike had its safety check and was ready to collect.On arriving at the store coincidentally Ewan was working on the front desk and not only did he recall the order but again provided excellent customer service throughout.The bike itself only time will tell once my boy gets his surprise on Saturday. However, based on experience of previous Carrera bikes (Cosmos 14) They last very well and are excellent quality. Also factoring in they are aluminium and therefore nice and light for young children to start out on.In summary 10/10 for both Ewan and Halfords as a whole👍🏼👍🏼

Poor customer service. Felt like I was taking time away from assistant making a ball from rubber bands.No apology to say about the wait time.No social distancing.Poor customer service.Miserable soda.

Staff were friendly, helpful and welcoming.

Helpful polite staffWorthing Lyons FarmPlenty of parking !

Staff were very helpful.

Bike repairs - You cannot book an appointment over the phone you have to go in. Then there is a 3-4 day wait for the appointment. So you need to go in book your appointment and return 3-4 days later with the bike!! How is this positive customer service surely we should be able to book over the phone, its not that you want to look at the bike as i was told to come in first without the bike!!

Miserable staff. But at least it is open.

Had bulb replaced very fast service

Very helpful staff.

They were very helpful finding a part for my bike

I was told on the online chat that would be possible to pop in with my bike to have a check up, however when I arrived there the reception told us nothing was booked in so no one would have a look at my bike. Instead of polite and apologetic, the receptionist was rude and literally laughed at my girlfriends face when she said the online chat told us to just pop in with my bike, we felt very disrespected and frustrated. Not coming back to Halfords again.

Very good service.

For easy access for bike parts this place is ok. I have not got full confidence with the bike department staff. When I have bought a bike from here I have always taken it to an old fashioned bike shop for a service before I have used it properly.Did buy Sat nav for wifes car here though. Can not fault the staff in this department that day. Fully helpful and patient.

Amazing customer service

Friendly and knowledgeable bike staff

Very knowledgeable and helpful

Went in for a simple headlamp bulb change. Waited at Parts for nearly 10 mins for someone to appear, got the bulb, was told to wait outside by my car for a sec and hed be right out. Waited a further 20 minutes while he was with another customer before getting fed up and going back in to tell the person on checkout. They sent someone else out who struggled for 10 mins to get the bulb out. Then someone else had to come out to finally get the bulb out. Then the original bulb I was given was the wrong type (not a big deal but it just doesnt look great) so that was swapped and was replaced in a few more minutes. Took an hour when should have been 10 minutes.Shame as I wanted to buy oil, coolant and a pressure gauge but I didnt fancy spending any more money with them.

Excellent service & friendly staff!

Great service and product range

Great initial service on call with Carl but then let down when visiting store by x.

Went in earlier on today as we were on a bike ride with our children and picked up a puncture which was beyond repair and required a replacement inner tube. Adem quickly fitted a new inner tube for us while we waited and got us on our way again. Thanks

Had a problem with my car batterySteve was extremely helpful and advised what was needed

Tldr: They will phone you up a day before when you have set a reservation to pickup a bike and if you dont answer or are unable to answer they will cancel your reservation.Had set date to pickup a reservation, walk to store, find out they phoned me to confirm said reservation. I was expecting no such call and as such didnt check missed calls. Therefore I couldnt pickup my bike, had to walk home and had to come back another day.Although minor, it is this sort of pointless bureaucracy that makes the process more frustrating and awkward for everyone. Also if I had any plans this could have got in the way.

Queue 2 metres apart to be served from a table across doorway. You have to wait while they go and find what you want.

Dreadful service, really bad communication, got home with a dangerously loose pedal after a service no mention by halfords!!!

Should close and reopen when they can cope with more than 15 customers an hour.

Spent £100 on bike wheels for my daughters bmx.....given a wheel with no driver for the chain to go on. Took back, ordered another....told Id get a call from them.....still waiting, have tried calling and calling but no one ever seems to answer the phone!Not great service at all!

Not too busy, easy to browse at a social distance

Thank you so much Ben at Worthing Halfords. I messed up with another bike ! On the same day I bought a bike and Ben built it for me as my daughters birthday was the next day !!! U saved me !!! Thank you so much

Awful, waited 50 minutes to collect a bike, preordered and paid for. More staff than customers mainly standing chatting. One queue for everyone regardless of whether buying, collecting or browsing. No advice, or services offered.

Just cycled sons £250 bike away and the peddle falls off... Exceptionally poor and could have been dangerous!!

Great customer service

Dont bring your bicycle here for repair. Went in to simply get 2 wheels straightened. Bike was returned with wheels worse than before (now rubbing against the brake pads and some spokes extremely tight while others loose), a hole in the seat, no cap on the valve and also the valve ring missing. Went in with 1 problem left with 4. And got charged for it.

Very poor service!!! I have spent more than £1000 for a full service and to repair all the things they found faulty in my car 1 month prior to MOT and then they told me i have failed the MOT because more things needed changing that they havent mentioned before, so they have asked for another £200!!! So if i didnt have to do an MOT i would sleep happy and i would think that everything was checked and i was safe.. will not visit again!!!unfortunaly i have to give 1 star as no option for 0..

How do you spell halfords

Went in for a small bike repair (not even a repair jusy needed my front gears slightly adjusted) that should only take less than ten minuets, was told I need a £30 service I didnt even need to buy parts and they dont do services on the weekend and had to wait untill Monday - even though it was a Friday! Best part is I was the only customer there! Useless.

In the space of less than ten mins, Stu had advised what light bulb my Yaris needed, taken the dead one out, fitted the new one, Id paid and was leaving the car park.Not only was the customer service super speedy (and this was Saturday afternoon), it was friendly too. Both the lady behind the till and the light bulb fitter were incredibly nice and helpful.Id spent half an hour watching YouTube videos and thought Id have to take the bumper off and everything - Stu saved me time and agroIll definitely being going back next time I need anything like this.

Very helpful even when they knew that there was not sale involved. Could not be better.

Halfords take forever to answer their phones, if at all. Obviously too busy and dont need the business from us meagre customers!

They are good for car, cycles and camping accessories.

Excellent service, extremely fast and helpful. Large store and plenty of parking spaces.

It is the most useless shop ever, I went there today to buy spare part for £1000+ Boardman bicycle and was told they cannot order. Basically they sell expensive bicycles and than give the mile finger if you need parts.

Not very expert. Tried to sell me something that would blow a fuse. Idiots.

Matt from the cycle department refused to take payment because he was too busy to chat with his colleagues and advised me to go downstairs and wait in a big queue ... big shame ... no wonder you dont have customer quality

Good Halfords branch

Lovely for quick shopping))

Good for bike stuff

Great job on my bicycle

If you need bike repairs go elsewhere.

You want to damage your bike more, - give it to this service.

Friendly and helpful staff 👍

Friendly quick service