The item they sold to me at a full price was chipped and cracked. When I told them that, the answer I got was yeah it may be chipped.I also bought a water bottle, asked them to put water in it and tried to put it in the cage I bought, but when it didnt fit, I wanted to return it right there and they said it was now USED and that they couldnt take it back. Appearently selling a damaged item at a full price is fair, but taking a water bottle back when the mouse didnt even come near it is not, for this company. They had already discarded the package without asking me, so now I have a $20 item that I never used and will never use. Wonder if they could tell the difference if I had taken it home and dried completely and said I never touched it? See my point?Also the staff had no idea about the products they were selling, asked around to find the person I had talked on the phone 5 minutes prior to my visit and everyone was like it wasnt me. But who was it that I talked to, we still dont know. And no one bothered to find it out either. I was in a hurry and if it wasnt an urgent situation, I wouldve left that store right away without a single purchase. I never expect anyone to show me an extreme joy when I enter a store, but a little crack of smile on their faces instead of their products would be nice as well.I may be completely wrong and at fault or whatever (not), but after spending $89 and with everything above, I did not leave this place as a happy customer.PS: I worked at a pet store for 2 years, and sales & customer service for 10+, so I know what Im talking about.

Got a cat? Got a dog? Have another heartbeat at home thats not human?They have the biggest selection with the friendliest staff. Its very rare to go in there and not see some cute animal just cruising around.This place satisfies my every Pets need, and definitely yours too!

Extremely friendly and helpful staff, good selection of products, and very welcoming of pets. A great neighborhood pet store. I also want to praise them for being very good about exchanging my dogs harness after he chewed through it and I lost the receipt.

Horrible service. Lazy and inconsiderate despite calling in beforehand for a bath service.

They have a section specifically for Canadian pet food, a great selection of foods, and if you try a new kibble and your pet doesnt like it you can return your bag as long as it still has most of the food in it and they will donate it to the pet food bank!Also the staff were friendly and nice and really helpful ☺️

Love bringing my cat the doctor into the location so he can find new toys!

Prices were very reasonable, and they had what I was looking for, cheaper than the big brand pet store. Store was neat, staff were knowledgeable about inventory, and check out process was quick and efficient.

This is my dogs favorite store. When we go for a walk in the neighborhood, he will lead me toward Tisol. The closer we get, the faster he walks until we arrive. A few times weve done late night walks after the store closes and my dog sat at the front door sadly staring in, wondering why he couldnt get inside. He likes to sniff all the food and loves the friendly staff that often offer treats. Weve found some very cute dog sweaters/rain coats here too and Tippy gets many compliments.

Friendly and helpful staff. Just their dog wash area there was a lot of dog hair on the otherside so when the blower went it all flew up. Also the blower was cold air, warm air may have been better?

This store has anything you would need for a dog! I had special luck with finding anything for a large dog, but wont have a raw diet here.

Our neighborhood pet store. Scored on dog parka! 50% off. NOW food is also on sale for $14.99 ($22 or $24 originally)

Just dropped by to get some cat food and there happened to be a fire alarm in the same building so the store was closed and 4 staff were in front waiting. None of them seemed to be overly interested in interacting with me to let me know what was happening except one girl (If it wasn’t for her I’d give 1 star - I actually had to ask if they were the staff). They all started to leave to go to their safe meeting spot and I just hung around the front waiting for the store to open. A few minutes later the employees walked past me again to cross the street, they said it would be another couple of minutes. 15-20 minutes later the staff is nowhere to be seen, and now there’s a line up of 6-7 people who are trying to enter the store and have no idea what’s going on so I’m the one that has to explain it to them. By now the alarm is off and the fire truck is long gone. Finally the girls show up all with coffees and proceed to walk past all of us without making any eye contact to enter the other entrance. One of them should have stayed behind to inform customers what was going on. Terrible customer service.Unfriendly, rude teenagers need a proper manager and based on other reviews I’m not the first customer that’s had this experience. Will be shopping only at the Main st location from now on.

Lots and lots of choices even if your dog has dietary needs

Excellent knowledgeable friendly staff! Very good selection and good variety of products. Great prices and helpful staff.

Such friendly staff and great deals!

Good place to go for pet stuff.

Friendly staff and great selection of items.

Great selection!

Good range of foods and a great dog Wash.

After being in the rain, sweet Frieda was kind of stinky. I asked a local pet store if they could recommend a place. They said to go to Tisol for a $10 dog wash & dry! I hurried over to discover they had do-it-yourself wash & dry stations! It could not have been more convenient! A separate gated area with 2 wide, attractive, flat, matte, black tile/brick sinks to set your dog in with a hand held water spray hose, a neck leash attached to the wall to keep your dog secure, your choice of 10 dog shampoos to use, a thick towel and a hose that blows cool air! Perfect! Idiot that I am, I forgot to use the black apron they provided so I soaked my midsection & sleeves but all in all, an easy, do it yourself dog wash!! They even provide a jar of dog treats! Heres Frieda, all cleaned up with her ever present, stuffed owl she takes w/her on her walks and clamped in her mouth during her whole bath! Couldnt recommend it more highly!

Awesome store for pet owners and enthusiasts! Friendly staff, and good product variability.

This place feels like its run by a bunch of teenagers...because it is. To be fair, theyre doing their best, and the onus is more on the company for presumably hiring the cheapest staff they could find. There are usually about six people behind the registers, and if Im lucky, one of them can help me. Questions are met by the majority of staff with blank stares or confused murmuring. Reading the comments, it seems the store was taken over by American ownership who dont seem particularly invested in the customer experience. In response they have put signs in the windows stating they are proudly Canadian-run. So, congratulations on hiring Canadians at a store in Canada?

Awesome place, they know my pet Jazzy and always have a treat for her right away. I hear theyre opening a pet wash station this week. Im really looking forward to this station, Jazz is now smelling a lil funky from her frequent ocean dips with extra seaweed 😅... I shall update this review once I try the washing station. Everything else is great, wide selection of high quality treats and cool trendy leashes 👌Update: Pet wash station is now officially open and its freaking awesome!!! Its only 10 bucks, towels and shampoo are complimentary, they also have a blow drier and free treats.Jazzy left the store smelling like pineapple margarita and with a gift bag filled with delicious doggie treats. Come check it out!

This is a great local chain with knowledge pet loving staff. Their prices are competitive and they offer a simple membership that can earn you a few bag of food about once a year

Its my go to pet store for cat food. Great selection and nice humans

Social distancing.. goodMeter parking on the street

Great staff and the dog loved it!

I had good service and excellent suggestions from the staff based on the products they used for their pets.

Not very helpful even though there were many staff on wondered around looking for the fish stuff and not one person asked if I needed help. Left without buying anything.

The staff and management really care about our needs for our pets. They staff members went way out of their way to ensure we had the correct food for our dog and cat. We are really thankful and put a huge smile on our children’s faces. Thank you .

Always friendly

Good customer service.

Great service. Young ladies there were very helpful.

Dirty dog in clean dog out, and they cleanup afterwards. The self wash is great and the appointment set up for covid works great. The store itself has a wide selection of everything for your cat or dog. The staff is great and seems to live everyones pet.

Today I had the most horrible and objectionable costumer service in recent memory! after being a royal and weekly shopper for 18 years!I suppose this is what you get when inexperienced, egotistical, illogical people barely out of high school are placed in positions of authority!For which by the way they have subzero qualifications and even less maturity! horrid people skills and absolutely no understanding of costumer service!!! Be warned people Tisol is far from the store that provided all my pet needs and even further from what it used to be when it comes to costumer service!!! time to support smart local businesses that actually appreciate your business!

I recommend the cat litter called Best Cat Litter in the World. It is expensive. I hate that. But I live in a small apartment and it works so well. You would never know that I have a cat! Worth every penny!

The staff are great, and they have a huge selection of raw pet food. Went there just for this reason as it is tough to find a reliable supplier. More coolers/freezers here than the other 5 stores I have went to combined.

Lots of expensive pet food most t contain sweet potatoes which my dog is allergic too. Need to shift thru alot but can usually find some single ingredient treats

Really friendly, helpful staff who always say hi when people walk in. Great selection.Edit: Staff changeover. Some not so immediately friendly, others awesome. Still great store.Edit: Excellence during pandemic.

Always great staff and information abounds !

Good stock!! And good price

Good place to buy food and wash your dog. Although they run out of hot water regularly when more than 4 dogs have been washed.

This place is great for specialty pet food. The staff is friendly and knowledgeable, and always willing to help. There is also a frequent feeder program where you can get the eleventh bag of pet food for free. Since my dog is morbidly obese, I find this promotion to be especially helpful.

Friendly and nice atmosphere. But somewhat disorganized (at times our preferred item is out of stock). Went to the competition who had the item.

Helpful staff, good selection of items! Always fun to see what dogs are getting cleaned up at the bathing stations!

The young ladies at the till are helpful and can be very enthusiastic and it seems they take on a personal interest in helping you make a choice when it comes to items you are not sure which is best to purchase. Great big huge section of bagged dry nutritious dog food. Plenty of accessories and they now have a doggy wash station that is large enough to have three or four dogs showering at individual shower stations ShampooPlease Like to show me I am making a difference. Thx

I usually buy Royal Canin 8+ (13lbs) for my dogs every 3 weeks. I decided to buy it at Tisol (Arbutus Street, Vancouver) as it is close to my house. However, I was very dissapointed with the price. It is literally 8 dollars more expensive than the one sold by PetSmart. I talked to the store manager to see if perhaps she could do the same price as PetSmart, but she did not seem to care much and just told me that PetSmart has better offers and she could not do anything about it.Honestly, from my perspective, I really expect customer service to be a little more empathetic and friendly and, if an employee tells me that their competitor has better offers, I do not see the point of paying more for the same product and keep purchasing at a store that wont care about their customers fildelity.I only bought this time because I really need it but I am not bothering going there anymore. If PetSmart has better offers so that it the right place for me.

The organization was a little confusing, but I found what I needed. The staff were friendly and helpful.

Great staff... Very helpful and interested in what your needs are. Theres a dog washing station. For only $10 you can wash and dry your dog. Includes shampoo. Great deal.

Hey guys, sorry I have to leave a less than average review for this store.For a year now I have been trying to get my dogs regular food from this branch as its close to my house.. Everytime I try, they are always out of stock of one of the items if not all... Its such a pain, as I would like to rely on my local pet store, especially when people tend to buy the same thing over and over.Everytime I ring, or in store asking why this always happens I get the same answer that I should set up a standing order, and that the food is very popular ..1. Here is my one experience of setup a standing order. I set it up and I came down to get my first order, went to the fridge in store first to check stock, as usual no stock, went to counter and they said oh sorry we havent got any in the back. So what was the point of leaving a standing order for then... ????2. Maybe order some more stock if its popular, that usually a good solution to running out of stock of something in its first day ..I agree that the young girls in here are very enthusiastic, and helpfulish in store.. but as usual, having responsibility and actually thinking ahead is something the staff clearly lack. I have been going to main street branch for my dogs food the last 3 months, and they always, always have the food in stock. I use this store, but its further from where I live making it a more tricky chore...I do hope the manager reads this review and maybe changes the order to make the food is in stock and 2 build a more robust standing order system...

VERY CAT ORIENTED compared to PetSmart. Staff more knowledgeable

Excellent variety of treats, toys food and dog accessories

I come here but weekly to bathe my dog staff are very friendly and courteous they also help carry out any products you need assistance with

The store has recently been renovated and it looks really nice. I find the staff nice but they rarely check in to see if you need help finding anything. When Ive asked about dog food suggestions for a dog with specific issues, Ive received good and mediocre advice, depends on who you talk to.

This used to be my go to pet store however since being purchased by an American company several months ago too much has changed. The key detail is all 7 of the products I would purchase regularly has risen anywhere from 89 cents to $5. An amount that someone such as myself on a Disability income cannot afford to shop there anymore unless running errand for others. Too bad because the original company had ALWAYS STELLAR staff that always made you feel welcome, they could easily answer pet related inquiries & if an item wasnt available they could offer a comparable item.

Awesome pet store, with two dog washing stations, which make washing the dog, very easy.

They carry some specialty merchandise that is hard to find. The staff is helpful & friendly. Stock can be low @ times, but they will check other stores & order it in if possible.

Always a great selection and seems to be fairly average in price.

Great store! Lots of high quality food and pet products. Really friendly service too!

My neighborhood pet supply store/

Had what we needed

Human rights violators?

Great place to go for all your pet needs. Staff is great. Have an awesome dog wash area!

Tisol is a clean easy to manoeuvre store. Wide variety of pet food and supplies. Helpful staff..accessible also!

Staff is great for a chain. Maybe not the best selection for locally sourced products. Service and selection is good overall

Great place to get your dog a bath.

Friendly and enthusiastic staff. They all love animals which goes without saying. I use their bathing facilities to give my dog a bath. Worth it to drive from South Vancouver to Dunbar Area. They have everything you need to bathe your dog and its all included in the price.

Great store for mainly cats and dogs. Has a dog wash. Staff extreemly helpful

Best place for pet food and supplies. Staff take the time to listen and explain options. Dogs are welcome, so my dogs favourite store.

Ecellent and knowledgeable, helpful, staff. This is a great pet food and pet toys, and accessories ,store. They have a good selection and I am always impressed by the staff. I highly recommend them.

Helpful staff and good quality dog food. Dislike that they’re constantly changing their orders, so if you find for example great toothpaste that your dog likes, you might not be able to buy it again

Old staff are great! The company seems more interested in making money than selling you the right items. Petvalu needs to step it up!

My dogs love this place! They have such a good selection of natural foods for the dogs.

I have been a client of tisol for 15y, I used to love going there with my 2 dogs and because I also have 2 cats I spent an average of $150 there every month.Since they were bought by the big American company, the staff are way less friendly and unhelpful .I went today to buy dog food and wanted to compare few brands.There are no price tags on any of their products. Or on the shelves.When I complained, I was told to bring each bag I was interested in to the cashier to check the price!Really!!?I was looking at maybe 6 or 7 different brands and 30 lbs bags, i wanted to change food for my dogs.I appreciate you are renovating, but what about having prices displayed for your products!Renovating is a poor excuse for not doing so.I live down the street but I am going to take my business somewhere else from now on.

Friendly staff. My dog loves it there

A store with great healthy brands for your pet. The staff was knowledgeable and friendly. Prices are competitive.

Great neighborhood pet store. Wonderful staff and a wide selection for any pet.

Would be five stars if they didnt lump homeopathic products in with real medicine. Misleading and predatory. These products do not work and can even harm your pet sometimes. Please do your own research!

Consistently well stocked, self serve pet bathing stations at this location, paid parking out front.

Terry knows everything about cats and the whole staff have been lifesavers with thier product and brand knowledge.

Looking for bib for cat to stop bird catching had none

Great dog or cat bathing facilities! $10 for a wash.

Friendly staff, very helpful and knowledgeable.

Really nice people and products.

Lots of options, staff are overly helpful in my opinion but thats not necessarily a bad thing. What I love, the dog Wash stations.

Great DIY dog bath.

Dog wash is awesome. Need to fix that hot water issue though. (Run out both times we were.there)

Always a good and reliable place for pet supplies. Clean and organized.

Very friendly staff. I couldnt help but feel pushed to buy certain things.. It seems more money grabbing now but at least the customer service is pretty decent still/

Great selection and surprisingly very knowledgeable staff! They were really sweet to my dog too:)

Well stocked and organized store. Staff was very knowledgeable about cat food, down to the cats expected poo color from eating the food.

The staff really know their stuff and they love your pets.

Helpful staff. Awesome dog wash station!

I used to be a frequent customer at Tisol until they were bought out and our regular food wasn’t going to be supplied by them anymore. However, we’ve always had a great experience here and they staff were friendly.

Always a place to get your pet food and if your a pensioners a discount applies the last Thursday of the month. If you buy bagged dog food here after so many you get a free bag. Until today I would have said great things about this place but yesterday afternoon my wife bought a Tuffie Ultra bone only 20$ but the dog bit it onto two large pieces and a couple of small pieces. So my wife took it back and they ( the girl/) was adamantly refusing to take it back. They know my dog she is a 13 month old Cane Corso / Italian Mastiff. Well, we spent in Excess of 200 $ this month. But they will lose our service and any one elses that I can convince they dont stand behind thier products, unless they correct the situation.

Good staff,great selection of food and toys positive shopping experience

Good selection, a bit on the pricey side, but good quality of products. Good return policies and customer support

One star is already too generous. So happy I rarely shop there anymore. Used to shop there for many years before PetValu acquired them. Now its owned by an American company. Minimal customer service from majority of staff. They dont seem to care too much about the animals. You can tell theyre so distant from their customers. Nothing genuine from what came out from their mouths. Tonight, I reluctantly stopped by for a couple cans of First Mate chicken for my two kitties because it was literally a 3 minutes walk and I ran out for their dinner. I was exhausted from work the past month and so when this greenheaded girl asked me how I was, I told her I was very tired and almodt fell asleep. She, with a bossy voice, said, Its only Thursday today, you have a long week to go still. Did I need her comment or did I need her as a matter of fact tell me so remarks? ABSOLUTELY NOT! Most of the old team was gone and they were good people. I miss them. My thinking is, if you dont have anything nice to say to people, dont speak and keep quiet. . It will do the rest of the world a big favor.

I purchase my dog food here as the selection allows for a more wholesome choice for my dogs diet...staff is friendly and your dog is welcome as well.

Friendly and helpful staff! They have everything I need for my 2 dogs at a great price.