Ive had a positive experience here. Office is right across the street, and Ive had better deals here than other stores - prices are competitive. I have found the customer service is very good and all staff have been helpful with me. Sometimes they are busy, but they will always help once they can. I had a defective monitor and it was returned and exchanged without issue.

Went in the store looking for nvidia 3000 series gpu. Saw a bunch of them sitting on the shelves. Was told by employees they could not sell them to me and whispered to me that i had to pay them a fee under the table if i want to get one.

Refused to do a price match with other Canada retailers(Memory Express, Amazon(SOLD AND SHIP BY AMAZON) etc..). Even tho they wrote it all down on their price policy(Canada Computers & Electronics will beat any Canadian authorized dealer’s current advertised price, fastest shipping method available by 10% of the difference). Stay away from them and just go to ME instead.

Go here for your computer stuff. Great staff.

DO NOT GO HERE, GO ACROSS THE STREET TO MEMORY EXPRESS! this CC is stockpiling GPUs on the shelf but won’t actually let you purchase unless you do a PC build with them. customer service is non existent and they just chat with each other and ignore you in the store. Worst computer store ever

I had a great experience at Canada Computers. Alex helped us a lot during the first day, and when we had to return the next day - due to an error on our end, measured the length of Ethernet we needed wrong - Bronson was a great help at doing our exchange! Great knowledge on computer components and a decent selection as well ranging from cases, peripherals, etc although graphics cards are solely online only. You can order for store pickup though from what I gather. Thanks a lot!

Horrible customer service, horrible return policy, theyll say one thing on their website and when you go to the store its a completely different policy. Bought my monitor off them which turned out to be defective and will be the last purchase I ever make from CC. Just a terrible experience, do not waste any of your time or money with this company.

Pretty good! The employees work hard and are always willing to help.

Store was a little tougher to find as I took the bus and the bus pulled me ahead roughly four blocks down the road a short walk back and I found it was able to get what I ordered online and 100% happy excellent store excellent location very friendly and very helpful staff I greatly recommend anyone looking for a good deal to come check out the store or to look through their inventory.

Bronson! Your exceptional next to none customer service has successfully refreshed my lowest expectation of what worst service can be.If you want to sell a 5.4k bundle pc say it out loud. If you are not happy with my pc build because you are not making enough money, say it out loud.Why are you lying about canada computer regulations on how they sell their product, why are other cc locations doing differently and you act surprised.I was willing to pay what you were upselling, accepting every regulation you have made up just because I wanted to get it over with and yet at the very last you still try to hold me off for two weeks for assembling??? You have all the item INSTOCK! Even when I clearly told you I am willing to pay your assembling fee but I will take the parts TODAY and assemble myself and you told me to pound sand and buy somewhere else???? Lol???? I guess I will.

The kind of company that is good during your initial experience but have zero accountability or customer service skills besides making that initial sale. I attempted to exchange a defective monitor they sold me as their website said if you brought it in they would send it back to the manufacturer for replacement. The employee said that this was no longer the case because of COVID, despite their website saying this service was in the context of additional COVID support they were supplying. When I pressed him a bit on this he just stared at me with a dumbfoundead expression and offered not attempt to help in any way. In the era of companies who realize the benefit of having friendly customer support and a reasonable return policy - avoid Canada Computers like the plague.

Friendly and knowledgeable service! We were served by a guy named Bronson and he was incredible. My girlfriend and I were shopping for a heavier duty laptop for her upcoming school program, and he was super patient and helpful, explained exactly what we need, and gave us some good, honest recommendations. We made the purchase right then and there (originally planning to hold off but we were pretty much sold). Just got home and booted it up and were super happy with it. Thanks guys!

Wanted to buy a open box GPU. An employee jokingly asked if I was serious and ignored me.

Great selection of computer components and accessories. The staff are very helpful, efficient, enthusiastic and knowledgeable. Good deals are offered quite often. Before you spend your money at Amazon, check these guys out and keep it local. The website is great as well. Free parking behind the store.

The staff were super helpful! I was looking for a specific product and bought the wrong thing initially, but was able to return it for the right product. They had to look for a while to find the product as it was in their overstock, but they did! Great service. Thanks!

Employee name chad, refuse to sell me a RTX gpu even thou my information was correct and I have received pick up notice from Canada computer. Management should look at employees from this location because they are reselling the gpu under the table to thier friends.

This Canada Computers is quite safe during Covid-19 pandemic the staff were outgoing and helpful, but Memory express does it better on W Broadway

Great place, way better stocked than the old NCIX. Has roughly the same setup, but the customer service is great and they actually seem like they know what theyre doing. Good chain retailer and hope to see them do well in this location.

Very condescending staff. When asked questions sighing and acting like a know it all. One guy in there is probably the worst sales person to deal with. And wont sell gpus by themselves. Never using their services again

Staff had great humor and cared if the computer parts we bought went together with each other

Condescending staff who dont understand how manners and human interaction matter in customer service. took my money across the street to memoryexpress even though the product I bought was available at CC. do yourself a favour and give your money to the honest retailer across the street

Store has great variety, but employees dont seem like they want to talk to you. I would recommend memory express for tech support, but ordering pickup here is good.

Excellent service and staff is very patient to answer all your questions.

So I call the store to ask about the correct RAM to upgrade my son’s PC. And I have to call a couple of times before I get beyond voicemail, and I speak to someone. They ask me to send an email, which I do. But there’s no response. Another email and perhaps a dozen calls - but now no-one answers the calls. Very poor service.

Bronson was friendly, super helpful and deeply insightful. Go to this guy, he knows what hes talking about! Hell will fill you in with the details you need to make a confident purchase!

Nice friendly store and staff seem to know their stuff!

Knowledgeable employees who clearly care about their customers! Was overwhelmed going in, as someone who is building their first pc, but was saved hours of research by their extremely helpful team.Would give 10 stars if I could.

Very personable and helpful staff!

I was told to go across the street to memory express to price match dont buy from here!

They always make me use their hand sanitizer (which I don’t mind),but it always leaves a sticky and gross residue. Poor customer service as well. Went across the street to Memory Express, and way better service. Get some real hand sanitizer if your going to make your customers use it.

Canada Computers refused to price match the Noctua D15 CPU cooler in store. The competitors (Vuggo and Amazon) had it in stock for $110 (not even a sale price), and Canada Computers was selling it for $140. The excuse I got for not price matching was that they temporarily disabled them for the week.I have never had a problem price matching at Memory express (which is across the street), I would recommend shopping at memory express

A great selection of computers and accessories. Knowledgeable staff and competitive prices.

Good selection of stuff and good service. Doing a good job of adhering to covid rules as well.

Bronson was super helpful! Got everything I needed and provided me with options/recommendations.Thanks Bronson!

Wasted almost an hour just to pick-up an order. Staff couldnt find my order which is right in front of the checkout the whole time. They helped me bring it to my car when they left i checked the box ended up giving me the wrong thing. Good thing i checked what i got before i leave. Had to go back and wait again to get my order. This chinese dude who helped me looks like he hated his job and giving me attitude.

Abs negative experience. ordered a few components online more than one month ago, still waiting. Even eBay is faster. Went to local store to get help - just was bounced.The phone support line is joke - you getting robot saying leave a message and then it hangs up the phone immediately, you even cant leave a message.For this moment I feel myself robbed for $350.Filed complaint to Consumer Protection BC.

Very good prices, Id say similar to what Ncix used to have. Store layout seems the same and staff very helpful

Great covid policies, staff are friendly and helpful. Online pickup is great. A+

Fair pricing, friendly staff. Tommy was very helpful in explaining the products to me and finding what was right for me. Would highly recommend!

I went to buy a low profile gpu there. on the phone i asked if they had any, they answered yes and i asked if they could fit it in for me obviously for a fee and the guy said yes, when i got there, they said they wouldnt do it and when i asked if i could try it out in my desktop pc which i had there just to make sure it fits they said no and all sales are final, staff there is quite rude and un helpful, wont be returning to this specific store again

- Horrible race for product practices without an ability to place an item on hold for even 20 minutes or purchase it over the phone. Rushed to the store twice already only to have a customer in front of me purchase the last item. All the 4-5 people behind me were also left empty handed.- No ability to place a backorder over the site or phone, forcing customers to come into the store and wait in line outside because of covid restrictions.- Unhelpful customer service representatives: every specific compatibility question is met with a reluctant let me look it up and coming back without a clear answer. I have not seen a proactive assistant once at this store.- No returns policy on most products even if the product has never been opened

Called from Victoria and tried to order a GPU, they said no guarantee and i would have to come into the store to order one. Not helpful at all

Needed a pc case for a new build. In and out in 10 mins. No drama

Inexpensive place for components. Staff are friendly and well informed about components for gaming rigs. Less so for any workstation or server grade hardware. Open on weekends, which works for my schedule.Phone ahead to confirm parts in stock. What is on the website ia frequently not up to date and more than a few times I have gone down for an in stock item they didnt actually have and ended up having to go across town to another location.

Bad return/refund policy. Store staff are ignorant and arrogant people trying to get you to buy as much as possible even if you dont need it. Go to memory express across the street if you can.

Great service

Great selection for enthusiast. Friendly and knowledgeable staff.

Best Store for GPU at this time, Ning is totally awesome.

Current COVID policies around returns, price matching, and price protection are highly restrictive, especially compared to other businesses.They do not allow you to return open packages and they do not offer price protection due to the current situation (?! is matching your own sale price going to spread the virus?!).I was not informed of this policy when buying the item -- these new policies are not advertised in a prominent way.Impersonal, lazy and delayed service. Had to wait at the door for 10 minutes before anyone came to acknowledge me or ask what I needed, despite two separate employees being within eyesight of me. Even after being acknowledged had to wait another 10 minutes for help despite the store having only 1 other customer being helped.Watched the person in line behind me ask for help with fixing a laptop, be given vague and cold advice, then leave and not come back.To top it all off, one of the cables I bought was defective straight out of the box. Thankfully they still offer replacements for opened, defective products, but at this point I am so frustrated with their store I do not want to go back.

Ordered item in December order arrived for pickup mid February (2.5 months later) 2 days after arrival they canceled order. Came into store to pick up item. Would not match the price I order the item for.

In-store shopping is very covid friendly. Have an employee help me the entire shop, making the purchase quick and efficient. In n out!

Dan is the man. Talk to this guy maximum expertise. Will be back!

Here’s my second review after going to the Richmond Canada Computers to compare with the Broadway one. In general Canada Computers works like this:Staff: 1-2 stars Reason: Sales Representative tend to only sell you something but don’t tell you what’s wrong or if something goes wrong it’s your responsibility to take care of it. It is best for those who want to buy computer parts and want to build a pc but for those who want to buy a laptop I recommend you buy elsewhere. Why? There are no reviews on their website at Canada Computers even after posting a review meaning they don’t want customers to find out what’s wrong with a computer before buying. Their return policy is totally subject to their companies policy and they can easily reject you for any number of reasons so it’s there for show only. On one of their repair policy it is noted that if you don’t pickup the repair after 3 months it’s theirs. They also cannot fulfill their policy of price matching on the web and I was there when I saw one guy come in before Black Friday to price match a bunch of computer parts only to be refused by the sales saying they don’t do price match for a long while now before checkout. In other words, if you buy something, don’t expect to be able to return it and if something goes wrong, Canada Computers won’t do anything to save you. All they can do is send it back to manufacturers to fix if under warranty, which you can do yourself.Response: Depending on the stores some won’t even pickup the phone. When they do, they tend to brush you off if possible and if your lucky you might meet someone somewhat decent to talk to but expect yourself to tell them what to do to get their jobs done. Also sales and repair department is two separate departments so if you want to know the status of your repairs, you need to contact them Monday to Friday when their technicians are in. Email response tend to be ignored if you don’t provide information. Customers are considered troublesome to deal with so employees tend to brush them off as a nuisance. Saving grace is repair department does do their job, while taking two weeks to do so just to apply thermal paste on cpu/gpu with a reasonable price and will send stuff for fixing for those under warranty back to manufacturer, but I highly don’t recommend it unless you have to especially those who have a laptop with say water damage. Then again you can send the laptop yourself since it’s under warranty.To summarize: Canada Computers is a good place to buy cheap pc parts and some laptops not found elsewhere. However, if something goes wrong it’s your problem not Canada Computers. Don’t expect returns or if you receive a dud expect to take it out of your own pocket. Customer service is only there to sell and expect to be treated like a beggar for any service for most customer service person in sales or to tell them exactly what they need to do to do their jobs. Repairs are ok and they do their job for those who have warranties to send to manufacturer or need special services to work on their computers like adding thermal paste to cpu/gpu they do their jobs for an ok price. Emails/Phone Calls are dreadfully terrible. Avoid at all costs and go to store instead. I don’t recommend Canada Computers due to their terrible service, bad communication in their own departments, bad communication on contacts and policies that they do not uphold but are there written down to take advantage of customers gullibility of thinking there is this service to return things or price match something only to be disappointed. I recommend bestbuy or amazon instead.

Im not sure where are all these friendly staff review came from. From what Ive experienced they seems to hate the job. Is like omg another customer, pls get out that kinda look on their face. They even throw the stuff Im paying for on the table. like wth does that ? I dont mind the looks on your face but please at least be gentle to our stuff. Once again we are the one who is paying for!!

We purchased components from this location around one to two years ago. Zane and Neeraj addressed our needs and recommended what we needed. They considered price, brands, and necessity. We are very pleased with the computer to date, and this review is simply based on their recommendations as we havent needed any warranty or repair service!

Reasonable prices, good selection and helpful staff.

Better prices than across the street. Professional and prompt staff. No concerns.

Do not shop here. Horrible staff and refuse to return products that any other electronics store would be happy to return.

Typically, having Canada Computers right across from Memory Express has made this corner of Broadway a great hub for picking up PC supplies, as Ive generally found the experiences of dealing with both stores pretty equal and between them I can find just about everything I might need for a build. For the time being however I have to dock CC for their inexplicable abandonment of their pricing guarantee as a Covid protection measure.Huh? I can generally understand the changes to their returns policy on that basis, theres no way of knowing who has been directly handling a component post-purchase. But how on earth can checking a competitors website for the price of a component possibly constitute a health risk to anybody? Even in-store that makes zero sense, let alone ordering something online. I dont know of any other electronics retailer adopting such a policy - certainly not their direct competition across the street, nor larger more heavily-trafficked retailers. Its nonsensical and comes off as a very cynical excuse for them to justify shaving off some losses to their bottom line, which is frankly a big disadvantage when an alternative is a 30-second walk away.

Low inventory but the sales associate who assisted me, Bronson I believe, was incredibly patient and helpful. I’m very indecisive and he was kind and accommodating during my whole visit. For the customer service, 5 stars.

Wont pickup their phones. Want me to go in person, in the middle of Covid19 to backorder a graphics card. I have no issue going there to pickup, since thats actually reasonable in preventing scalpers

Absolutely terrible experience with Canada Computers on Broadway. I HIGHLY recommend shopping elsewhere (Bestbuy, Newegg etc). I tried returning a motherboard that was purchased within the 15 day return policy and had SPECIFICALLY asked Bronson, the sales associate, if I could return the product if it had not been used. He said it would be NO PROBLEM at all at the time.When I had returned to refund/exchange the product, he tried to convince me (in a very condescending way) that he had told me that I had since I had removed the tiny piece of scotch tape that sealed the bag that the motherboard was in, that there is absolutely NO WAY that they would refund, exchange or even consider discounting the product. I then politely asked to speak to a supervisor or store manager multiple times, but Bronson insisted it was a waste of time and came back from the back of the store without the manager each time.Another customer had showed up soon after to refund his motherboard and had no issues with returning it although he had opened his product.All I wanted was to get some clarification from a manager around the store policy and have a chance to explain to them that I was told something different from what I was experiencing at the return counter. I have purchased parts from them before and was in the store to purchase more products that would easily exceed the value of the motherboard itself.It was clear that Bronson and his supervisor didnt get the difference between a $250 one-time return vs the potential lifetime value of a long-term customer.This was a problem that could have easily been solved with a little logic and reasoning, but was instead faced with incredibly stubborn and blatantly rude customer service from an incompetent low-level sales associate.A 1-star review is being generous, I will never shop there again.

The staffs are very friendly and gave me some helpful tips. Choices are quite good for gaming chairs, big computer screens and boxes of all types. I had an awesome experience with one of their staff there. He tried to get me the best deals and never made me pressured for time. Thank you so much for my experience here. I would surely recommend this place. I brought my dad here just last month and he said great service. Every time I need something, I would directly come to this place. Thank you again and God bless.

I would like to recognize and highlight the assistant store manager Eddy for his excellent customer skills. He was able to address my concern by listening and identifying the immediate needs. I would like to give him 5 stars! Thank you!

Is this a Canada computers thing? They never pick up the phone doesn’t matter what time of the day nor which day in the week you call

They have alot and really good stock at good prices. The staff are really helpful and will help you with all your needs there

Nice and easy, picked up my online order will buy from this company again

The guys there are super helpful and most importantly they are honest. They will give you real advice rather than selling the product. Highly recommend

My brother is still out 1000 for as they say a online special order. Monday we will be contacting the BBB. So much for consumer protection .

Great service very good very good people very helpful with highly recommend them great prices too

Great location. Just picked up a laptop from this location and Danny was extremely patient, informative, and took the time to answer all of my questions. Very friendly staff, would highly recommend

Disappointed with the assistance at this location. They need to have more knowledge before suggesting soemthing different.

I was after a travel router and they had it at a great price. There is a huge variety of products here. Good service too.

Great Service and patient and very diligent about Covid Protocols

Theyve always had what I was looking for in stock. Staff have always been friendly and helpful when Ive shopped in store.

Came in for a gaming monitor for my husband. As soon as we walked in, we were greeted by a staff member who offered to help us. We told him the exact model we were looking for and he was able to locate it in 1 second. He rang us through and the trip was quick and breezy and we walked out with the exact product we wanted without any fuss or hassle. We walked in at about 7pm on a Wednesday evening and it was great to have a staff member be readily available to help us as soon as we walked in. The website is very up to date on the stock of specific items so that you know the store youre visiting has what you want. This is great as we went out of our way to this specific store to get this specific monitor because the website said it was in stock at this location. Very happy with our trip to this store.

Be careful using their services during covid:Non of the lower mainland locations are answering phones. You can go and buy whatever you want, but you will not get support over the phone or via email if something goes wrong.They are not answering phone calls or emails, i have a defective product and looking for an exchange. Tried all day calling and emailed them with no responses.When i purchased my item they said final sale.The item i want to exchange is not in stock and i would like to do a quick exchange. Does not seem like this will happen...heading into the shop tomorrow to complain.

Nice collection

Prices are good and staff is very helpful.

Purchased a custom build last year and found it odd there was no fans in the case. brought it to another store and they said fans should have been added from the beginning as im running a 2080ti and they tend to heat up. luckily i trusted my gut and got a second option. When i went in i told them i have no idea how to build a tower so i needed their expert advice. the first guy i dealt with was very rude and talked down to me until i asked for another sales person to help me as i didnt want to deal with him and his attitude. i told new guy my budget was about 5k and i needed him to show me exactly what was needed to build a powerful gaming pc. the fans were a big oversite that shouldnt have been missed and could have killed my pc within a year or 2. very disappointed considering they should be knowledgeable in building pcs. i wont be buying my next tower from here. if i could give zero stars i would because my budget was big enough this small thing shouldnt have been missed. i got it liquid cooled but everyone else ive talked to said other fans are needed to pump out the hot air through the back of the case and pull cool air into the front of the case.

Good service and feel safe to shop

Great prices and great customer service! Always friendly staff.

I came in the store with my dying computer, and Bronson, one of the tech in the store gave very good advice for a new SSD for my laptop (which was apparently the issue). He offered me to replace it in store directly to make sure it works well, and everything went great! :) Thanks again man! Merry christmas to you and the team

Alex is super helpful and competent; the team there is friendly, honest and straight to the point. I love the fact that given the proper information and problem theyll do their best to fix it or give alternatives to the solution.

Best computer specific store in town

Thanks folks for having everything I needed. Great advice and service! :)

Came in for a system build yesterday by going to Burnaby and Broadway location for gaming computer build and got help by their sales representative Danny! He and his team along with the Burnaby team did an amazing job at helping me pick the parts I needed!

Good helpful people.....

Knowledgeable staff + good sale prices.

This is a recommendation for an outstanding employee named Joshua Tran. If the service in general is anything like the one we received over the Christmas break from Joshua, NCIX is a great place to buy a computer.Because of Joshuas outstanding service we are NCIX customers. He ensured we had the custom configurations we needed and if there were any oversights, he personally ensured our needs were met - to the extent of emailing user friendly instructions to add additional memory. Attentive service that shows NCIX is paying attention to its customers needs.

All the locations I have visited have had great helpful and friendly staff

Less than helpful staff. Felt like they were constantly trying to upsell on what I wanted.

This location is great! Eddy was a huge help with picking out my commuter gaming laptop. As a student gamer with future esports aspirations, I was looking for a laptop that would be relatively easy to carry, had the gaming performance I needed, and had great cooling performance. The staff here took the time to access my needs and provided me with the solution that suited me best.Dont mind the plethora of fake reviews for this location, they are complete nonsense. This place is the best shop around.

I would in a heartbeat recommend this NCIX location to anyone!! Their level of customer service is impeccable!! They were super (SUPER) helpful during the entire process and they were always there to assist and follow-up with any of my questions and requests. They definitely exceed my expectations of a business and I will definitely come back to them for future business!Jeff & Joshua were extremely helpful and responded in a very timely matter.Great job NCIX, you are all STARS!! :) Thanks again for the amazing level of service! :) There needs to be more businesses like this! :)

If you think that incredible service is a thing of the past, think again.Canada Computers on West Broadway goes above and beyond in personal service and product quality.Shout out to all the staff and management who not only delivered the highest quality of service but demonstrated respectful teamwork every time I walked through their doors. Eddy who welcomed me the first day and started me off on my journey pointing me in the right direction , John who filled me in on some behind the scenes benefits of computer support services, special shout out to Neeraj, who’s incredible patience, expertise and consideration resulted in me finding the perfect, affordable computer to fit my needs , Conrad who, always with a smile, researched my questions and helped me find accessories to put it all together, Tristan who contributed to the overall respectful environment and gave nods and suggestions throughout the process as I witnessed him offer top quality service to others as I kept his colleagues more than busy.Wherever you are in this town, Canada Computers on West Broadway is not too far away and well worth the trip. Most people recommended that I buy online when I told them I was in the market; however, after my experience at Canada Computers, I strongly disagree. I am now a lifelong customer and I recommend you join me in taking your business to where you can count on being met with integrity in service and product.Thank you! No buyer’s remorse here.

Had an awesome experience with Tristan. Helpful, patient, and accommodating. He really tried to get me the best deals and never made me pressured for time.

Good place to buy your next computer or parts to upgrade your old one. The store works best if you order online and ship it to your home. The store can be helpful if you need help in ordering something or you can get free shipping to the store instead of your home. Prices are competitive but a bit high on some things.

To respective store owner[s]/Managers/Potential Clients:I normally do not post reviews, or have time to learn all of the computer jargon, and keep up to date to everything technical. However, I feel like it is imperative that i take the time to write a review about my customer experience i had on the phone with NCIX. I initially called the Surrey location, and it re-routed me over to Vancouver.I had the pleasant opportunity to talk to Russell Vo (Service Rep at the Vancouver Store). Russell Delivered the best customer service that Ive experienced in a very long time. I shop around all the time, and have not received close to the service he has provided. He was extremely funny, professional and very informative when answering my barrage of questions. He did all of this in a respectable time frame and even got my product lit up within budget. He kept me updated along the way, and ensured satisfaction.Russell deserves a recognition for the fantastic service, and thank you NCIX for assisting.Best,

Replaced NCIX. Occasional good prices on IT stuff if that makes you a happy earthly shopper. Got a great Braun electric water proof travel shaver for 18 dollars thats working well for a year already. So no complaints. Service guys seem to be attentive. Choices are quite good for gaming chairs, big computer screens and boxes of all types with LED galore if thats your thing.

Pretty good place, lots of choice and fair prices.