Made my first Hermes purchase at the MBS store and was served by the kindest lady. I believe she is a currently a trainee, named Annie. Didnt feel any discrimination or attitude issue from her, which is so rare in Singapore’s luxury shopping scene. I hope continues Annie staying with Hermes as a full time associate for a long time to come! 🥰 Please keep it up, your good service really made my day & experience at Hermes perfect!For the Oran sandals there are 2 versions: the old one comes with a stick on base, while the new one comes as a single piece of leather base.

We were probably the first customers today. Were we really turn off by the security who spoke to us rudely. It was disappointing that Hermes has staff of such service standard. It was weird that his attitude suddenly improved when we are about to leave the shop after our shopping. I think all who enter the shop are potential customers, service crew should have the professionalism to do their job professionally.

The best experience with Hermes. 5 Stars Customer Service from the young and handsome guy. Thank you so much for the excellent shopping experience. Greatly appreciate.

Rude + they actually dont have anything to sell lol

Appreciate the wonderful service provided by Lisa for getting the dream bags for my lovely wife.

Great service by Dan!Patience and willing to go extra miles to help us look for some items thats not available at the store. :)

The salesman is so so friendly and helpful... Initially no intention to buy, but ended up bought a bracelet... Must admit 50% was because of the good service he provided.

After an introduction from Yi Ling, i felt that it’s a very special and unique for having a Hermes products.My first luxury wallet and served by Yi Ling. A great start with Hermes and I hope to get my belt and also a hand bag to my wife also.😊Yi Ling ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Nice staff!Cool and tidy store.Give you the perfect feeling for shopping more in the luxury shop.Thank god they don’t have bad service like Chanel just a few stores away. ( more than a few maybe)

It was my first time purchasing something from Hermes yesterday. When patronising other luxury brands, Ive had vastly different experiences that shape my willingness to purchase from the brand (from snobbish SAs to kind impartial ones). Today truly beats any experiences Ive had so far.Matthew Lim at Hermes Marina Bay Sands (MBS) is hands down the best SA Ive met. He was so helpful, respectful, and friendly - for example, he helped me with putting on the Clic H & was so patient with my inexperienced self, gave me his thoughts on how different pieces looked on me when I asked, and took the time & effort to bring out different colours/products. His product knowledge is extensive - evident through how he explains them - but what really made the whole experience memorable was how personable he is!We got along so well. He felt like someone Ive known for a long time and I love that about the experience. I felt welcomed, warm, and respected. Truly a rare gem, and the only one I will go back to if Im purchasing from Hermes again. ☺️✨

Guess we are lucky enough.

Service super bad.Waste of time. Wait so long never move, walked off a few steps, then they let the one in. Not offering if you still interested to go in. Never to buy from this place again!

Excellent goos service and professional advice by the staff of MBS outlet !

Service super bad. Always long qeaue. Waste of time. Waited so long never move, walked off a few steps, then they let the one in. Not offering if you still interested to go in. Never to buy from this place again!

Very good service and professional advice by Matthew Lim of MBS outlet ! very pleased with my new buy !! :)

Went there last week. The door was close, a security guard inside open and told me something “you need to wait”, I thought I miss understood and ask him to repeat and he just say “you need to wait for a while” and then close the door. I was just shock. Why can’t he just say something like “we’re sorry but all our sales representatives are currently busy, can you please wait a moment”..Isn’t this basic reply customer deserve to have? So I left but quite in shock to be honest. Was talking to friends about it and they suggest I make a complaint but I rather post a review.Hermès stand for high quality, therefore they should have high quality service in all touch point.

Please send your staffs for training. Very rude and unprofessional staffs. Hermes in the EU provide a world class service. The man in the white transparent glasses at Hermes MBS (around 5pm) who served me today shocked me with his sarcastic comment. Low character working in a high end brand. Shame on you!

Tea set collection. Cups and saucer set of 2 $210. Teapot starts from $560 - $799. Not the latest collection but they have quite variety. U r not allowed to touch it, touch with your eyes only, they said.

Usually the salespersons are well trained especially for High end brands. But I’m surprised the staff in Hermes store at B1 MBS ( two ladies, don’t want mention their names) are absolutely unprofessional regardless of the attitude and the knowledge of the products! I would rather go other stores than wasted time with those who have lost professional ethics!

My 1st HERMS gifts.haha! I choose a pink 🧣scarf. I would like to shares latest HERMS open in Bankok Luxury Icon Siam is tripple as big as Vivi City!!! Thai food is so 😋delicious there!there a 🇯🇵Japanese Teppi my regular open there too!!! l was there 2 months ago.. I presume.. staying Hilton is the best choice! The new mall is just beside the hotel. Theres buget stall on the right. Unfortunately they open late n l missed. Haixx.

Not very nice sales people. especially this Dan guy. I ended up buying 2 wallets and a scarf, but they still made me feel like I wasnt worthy of shopping there.

Keep calling their number for several days in a row, multiple times a day to check on stocks for a certain item but they do not pick up, ever. Why do you even have a phone number? Same goes for their outlet in Takashimaya.

Bad bad bad experience ever！shame on u！

Called their number more than 2 days straight but no one pick up. Whats the point to have a number when called and no one picks up?!

Uniquely Beautiful animated display 😍😍😍

Nice products

The worst Hermès shop here!

Such rude staff

H…….s male employees, oi don’t pretend to be tall, waste, ask if you have that bag, you walk in fake, and then say there is no stock, someone just bought it in the morning, you say there is no stock? If you have the ability, don’t go to eat food. If you have the ability, you don’t need to take the MRT. If you have the ability, don’t drive. Even if you are good at flying a plane, don’t forget that you are just a wage earner. problem

The best angel sa is the lisa of the mbs shop. This sa is amazing. Although there are only a few contacts, I can feel that she is working hard and approachable. She always helps me choose the most suitable one. She can always mention her carelessly. Listen attentively and remember it in your heart, so every time I go to her, she always gives me some small surprises, especially the last time she helped me find a belt buckle that is very suitable for work because she understands that I love my work. If you want to start a Hermès journey, please Go to mbs to find her. Her humor and sincerity will make you feel that shopping is like sharing the art of life with friends.

Bad service!! A salesperson who looks down on people! mbs Salea

Very very bad service, rude staff. Very very bad service, your service is not worthy of your brand! special the guy who wear white glasses very rude and unprofessional. I was shocked that Hermes staff service is extremely bad.