This store has to be one of the worst costumer service in NYC !!! Staff just walking around and do not care to even ask to help.. Handicaps not even asked to be helped , total waste of time going to this store. All the staff does is chat with each other

Saturday 10/16/21 25 clients in the place ... only with 2 boxes serving the public ... the best: the woman in charge of security who was at her post and who with great good will helped the clients.

Nice and clean store. Nothing extraordinary. Employees werent very friendly or welcomimg.

Everyone was really nice and friendly. They answered all of our questions and never once became frustrated with us. Great Customer service.

Okay. So, you pretty much have to spend the entire day here to get seen.I got here at abt 4:10pm, i was number 14 in line. This is 4:46pm, 37mins later & they have only attended to one person. (Now number 13 in line).This spectrum store needs to do better.

I love spectrum the service is good the prices are very reasonable and the agent who always help me is amazing he have patient, experience and helpful. Thank you much better than when it was charter

I dont usually do reviews but I have to cause this needs attention.....the staff there named Sohel and Sabina are literally holding down the fort trying to keep the whole store going as the cash paying for the internet machine was not working as the time I wrote this review, usually if theres an equipment failure in any stores I usually see managers or literally every single employees available working hard as a team but I only saw Sabina and Sohel doing everything while everyone else was doing nothing but walk around them and giving them orders......and thus it took me an hour before I could pay my bill,so Sohel and Sabina,you guys are doing great and are very nice with my service but everyone else needs to also get it together,both of you deserve better than this and hope you now have a a better day

The parking is terrible, street only. Too congested. I had to go to this store because the one in bayside was under construction.

They very nice with return of equipment

One of the worst spectrum facilities in queens. They have 6 available boots with only one employee actually working. Line through the door.

I couldnt really say because that was my second visit to spectrum. However, the only thing I can say is that the service was average

Terrible service. But so so customer service. My reason for leaving. I was having trouble with the WiFi service. My Netflix and YouTube was always stopping with their Loading Issue. It kept stopping while listening to My Music on YouTube. They came to my home for the first time and changed the modem. It had continue with the same WiFi issue. When they came to my home for the second time they replaced the modem again. The technician told me that my router which is an ORBI. He said was a very good router. The Customer Service individual said it was my router. The reason they say that is because they want the customer to use their Router so they can charge you. And on top of everything they charged me $50 for they service appointment. When I first started with Spectrum the bill in the beginning was $125. Now it’s $200 monthly. With the $50 service charge the bill now was $250. I’m like No Way. So I decided to go with. Verizon. My internet speed with Spectrum was about 234 Mbps on an average. Now my Verizon internet speed is over 850 Mbps. Verizon came to my home and installed 3 boxes and has more features than you can image. Plus voice command. Which is kool. The bill is about the same $200. I WILL NEVER EVER EVER RETURN TO SPECTRUM. Stay away from Spectrum. It’s TRASH. Go with Verizon. They give you Overall the best service.

AWFUL THE WORST SERVICE EVER!!! DO NOT SOLVE ANYTHING , WORST CUSTOMER SERVICE OVER THE PHONE AND IN PERSON , CHARGE YOUUU MONEY EVEN WITH THE ACCOUNT BEING CLOSED

Social distance with mask; stood in line 20 minutes. Used self pay first time; it was fine. Clear reading in steps toward payment. Quick service with receipt. Clean store with welcome security guide in directing you to pay bill.😁

It was ok, could be better though .js

Worst place to visit. They will kill your entire day. 5-6 associates walking around but only 2 of them just helping customers. Slowest service ever

Love my cable company

Very good service that people are nice that people help you really love the place the people are nice

Long wait times. There was only 2 workers there. The 3rd worker was on her phone doing nothing next to another worker.

I only went to drop off my device. The wait time was really really long but once I got a representative it didn’t take that long. The service was good and the place is clean.

Friendly and I didn’t have wait for a long time. Very efficient!!!

I WONT GO THERE AGAIN, THE SERVICE IS REAL S##TY!!!!

The wait is terrible just to do a return. Only two people working register and 20 people standing out in the cold. One hour just to do a simple return on equipment.

Make an appointment, or wait an hour to be seen only to find out they dont have what you want in stock and cant order it for you.

The service does not work

I dealt with them on line . .it ok

Good customer service

High tech products with low tech Service. Be careful not to be misled and missiled into buying lemons

Good service and get big discount. Hope will keep this long run.

They are kind and helpful!

Fast service

I spoke with the representative JUSTIN regarding upgrading my mobile service and was informed by him that I could not do since he could not get into my account. At that time I asked to speak with a supervisor which he replied twice that he was not getting a supervisor since the supervisor would tell me the same thing. I informed him as a customer I had the right to speak with a supervisor. He was quite arrogant.

Security guard lady have no idea about Customer service at all 😡Super slow customer service....Very disappointed03/28/

Polite and quick service!

Quick and efficient service

Terrible service , charging me after i closed the account , and DO NOT PROVIDE ANY SOLUTIONS THEY JUST GO AROUND AND AROUND AND OF COURSE THEY ARE RIGHT ABOUR WHAT THEY SAYING.

Horrible. They needto improve on there customer service skills. Also they need to have more affordable plans. Also a senors citizen plan as well.

The Jamaica ave location for spectrum services including mobile and cable services are pretty good. The staff are nice and the store is always clean and very comfortable seating for u while waiting to be called and serviced. 😊😊

Fast and helpful staff

Good place

Great customer service, and the people here kn iui was what theyre doing. I just dont like phone customer service, they are too forceful when wanting to add more things than what you need.

The manager of this branchLied to me that I cannot have SIM card!!!I lost my phone and I call to Spectrum they told me go to any Spectrum Storethey will give you the new Sim card and we will activate it for you so that way you don’t need to wait for three daysThe manager told me that it’s impossible to giveSIM card .I call To Spectrum again they told me go to different branchI went to the different branch they give me right away on the spa the seem card so I can activate my new phoneThis message to Spectrum company please investigate. My situation it’s not fair people waiting a line and the managers don’t help to peopleThe people need they phone activated And workSincerely Elan

Very good service. If you need them at home generally come on time fast, reliable. It is expensive, but good high speed quality .

Springfield giving out old Boxes

Customer service needs improvement.

Julian was able to accommodate my needs, he went above and beyond. and his costumer etiquette was on point.

The employees were pleasant and helpful. I was in and out of the store. Very clean.

Great customer service.

Very good service

Not good at all

Quick service, but the person I had didnt explain anything, just walked away after.

Nice customer service and friendly staff

Very courteous and professional Installed my service promptly

I like the fact that I no longer have to go to Queens Center Mall to pay a bill. How ever they need more kiosks for bill paying. Other than that my experience was quite good.

They charged me for a line switch of which I had absolutely no communication with the agent..very untruthful misleading marketing experience

Website states closing at 8pm at the store 535pm to pick up a router and lights out and shutters closed and her I am a teacher with no way to be online tomorrow for my students. I cant even take off the day before holiday. Thx Spectrum wish I could cancel you guys right now but my student complex doesnt allow for another service.

Very good and fast service

Great shopping there, sales girl was very helpful.

Quick Service And Friendly Staff

We were waiting in line and the lady working there let other people in front of us and all we needed is to return a cable box. Absolutely horrible customer service

Great store and cool workers

Good Experience

Very nice place treated with professionalism

Close 5 mins early was trying to return equipment and another customer was trying to pay a bill manger clearly acknowledged me and I showed her my phone and the time she just shook her head and walk to the back office, horrible service not suprising why lots of customers are canceling service

So efficient and easy to pay my bill! And the customer service representative was so helpful!

Good customer service.

Very good customer service. I was there to pick up my equipment.

Good for bill pay, only. They need more training about customer services.

Waited about 15 minutes to exchange equipment. Once seen smooth in and out process.

They are very friendly and very helpful and very convenient

Good location for paying and/or purchasing. Self service equipment doesnt always work properly - especially for disbursing a receipt.

Absolutely not for the consumer. Would not recommend Spectrum to anyone, whatsoever!

They dont have people to help you they only have two person to the counter the line to long now i know why they have a chair cz they anticipate tou need to wait for a long time. Dont waste ur money to spectrum there service not great.

Not helpful in the Beginning of my in house visit to the store but it worked out in the end

Nice place and good customer support workers ready to help you when you come in the door.

Takeing care of buisness...to get my own.......and thats what I do.......

They are well organized clean helpful the staff polite 👍👍

The wait was very long only two people working, but they were professional and courteous .

The pay bills a nice place to pay bills at least I have a little bit of smarts

Was served professionally, thanks guys

Love, love, love everything about spectrum. My package which consists of cable, internet and landline is cost effective and the service is excellent. I recommend spectrum to all.

Nice Representatives. Very spacious environment.

After mispronouncing my name, in true NY fashion, the staff member behind the register annoyingly popped her gum as she processed my return. I should have never had to be there in the first place had the salesperson I spoke to in Walmart listened to me. I didnt request to place an order, and yet 2 boxes showed up at my apartment forcing me to call and cancel service I never asked for. Now, because of this specific experience, Im not sure if I want to switch providers.

Ok service, but lacking equipment knowledge

Seems like nobody knows what there doing there.

I love this store on jamaic . It is better for elderly and more closer for the community.

New place on Jamaica Ave. Didnt know it existed. But employees are nice and helpful to your needs.

Staff were very helpful and professional.

Bad service they have employees just standing around doing nothing while the customers are outside waiting

They help

Great service.

Good Costumer Service

Very good and friendly service

Great location & comfortable waiting area

Even with the pandemic, service was very adequate and friendly

Lowered my payment and got a upgrade

I went to pay my bill and was in and out in like 5 mins or less

Fast and to the poit service

Super unfriendly staff- 1 person in particular

Excellent customer service