I used to own a Lovesac and I was excited to see that there is still a store showroom at Fashion Place Mall. The attendant was very personable and friendly. She answered my questions with ease. I will definitely invest in another lovesac in the very near future.

The sales staff was very knowledgeable, friendly and helpful.We had a great sale price. However the day after I ordered a new sale came out there was even better. They honored that better price.

It was a great experience, they were very helpful and attentive to what we needed and fulfilled our request with what we were wanting.

I got what I was looking for my supersac.. They are the best furniture for lounging with your family. Expensive but the value lasts forever. My supersac has been with me for 18 years and still looks new. The sactional we have is guaranteed for life. Took 3 years to pay off and then its done. Bought 7 years ago and still looks brand new.Anyhow I have a little bit of delay with shipping but I enjoy the furniture I am willing to wait.

I love the overall product and the customer service is really good.I’m taking away stars because I feel like there should be more flexibility in ordering for such an expensive product. If I need to replace a cushion, I should be able to order that cushion without having to purchase an entire seat, cushion and pillow. And if I need to replace a pillow cover, I should be able to do that without having to also pay for an unneeded cushion cover and seat cover. It creates a stock piling of very expensive stuff that is not being used and feels a bit violating, restrictive and even manipulative. I also find the shipping dates to be too unpredictable. The timing of new furnishings is often critical. My floors were being redone and my order came way too early. It created a bit of a mess.Conclusion: I like the furniture. It’s comfortable, it’s well built and it’s versatile.But for me, it’s like buying a Sports car. Don’t do it unless you have the money to blow because the cheesy group purchasing rules make this product a very expensive toy to play with.

The customer service is amazing! The girls went above and beyond to help me. Also the products are amazing very durable and comfy.

Briana was friendly and helpful! She helped us narrow down options and pick out the best option for our lifestyle.

Erick at the Fashion Place location was so helpful! If you are in the market for a sectional definitely go and visit him.

We just had the worst experience at this store. We went in with the intentions of buying an $8000 couch. They kept talking about how these couches were built for families but then were extremely annoyed with our kids. It’s a small store and they basically asked us to leave because we were taking up the store and there were other customers. They were being snarky and rude and I was so shocked that anyone would treat a customer in such a terrible way!

I used their app to familiarize myself with what was available and possible. The experience was very easy and kinda fun. This was my first adult furniture purchase. I haven’t gotten my order but it’s only been three days so it’s not reasonable to expect it. The tracking from FedEx track says I’ll get it in four more days. In my opinion that’s super fast. My girlfriend and I are really excited to get it.

Great product the love our 10 seat / 12 sides Sactionals. The down side is ordering on their website or working with customer service. To help yourself out be sure to verify everything before you buy not just 2x but 5x.

When I went into the Lovesac store, they couldn’t find my original purchase date. All they could find was the date we had them replace the beads. Plus, the covers are only three year warranty which we did not know..

Amazing Couch, Abysmal Customer Service!This is the most expensive couch Ive ever ordered ($5,463) and I cannot believe how hard Ive had to work to try and get the correct storage covers for the couch we purchased in March of 2020.I began as a blissfully happy Lovesac customer, but things have spiraled downhill to my current state of massive disappointment and frustration 5 months later, STILL WITHOUT the storage covers I initially ordered.Pandemic or not, Ive had to continually be the one to follow-up with the Fashion Place, Salt Lake City, UT showroom to try and get these covers.Last month I sent an email to the Lovesac headquarters ([email protected]), and besides the automatedWeve received your email, and will be in touch ASAP., I have not heard anything from them either. I find this unbelievable.I thought Lovesac would want to know about the lack of follow-through, and abysmal communication skills Kyra at the Salt Lake City Showroom has exhibited on behalf of Lovesac. Apparently not.

This was my 2nd appointment with Lovesac and both times the employees were very very helpful. They were very knowledgeable and demonstrated all the different options available to me. I did not feel pressured at all. Once I placed my order I was told my sofa would arrive in 1-2 wks and yes that’s when I received the first couple boxes.I will most definitely be adding onto my sactionals down the road.

Great service, and dedicated to a positive experience in the midst of a pandemic. Took a virtual tour, by video chat, and once coming in.I recommen you call ahead and schedule an appointment, as they are normally booked and cant take walk ins.

While in Salt Lake, we decided it the perfect time to drop in to the LoveSac store. I’ve dreamt of owning a Sactional for years, but my husband wasn’t convinced unless he sat on one. When we arrived at the store, it was just us, we didn’t have an appointment, but we were warmly greeted by Erick. We entered the store and immediately my rambunctious 6 year old dove into one of the Big Sacs. He was then encouraged to continue, which made my son happy. Erick talked through all the design features, fabric options, configurations, cost and discounts, plus what we’d need to do to order through the store from home in Reno. We left with our fabric samples, quotes, brochure and his card. A week later when I called to order, he was just as kind, helpful and patient with my needs and questions. We got our Sactional ordered through Erick and it should be here in a few weeks. Kudos to Erick for providing an exceptional experience. You’re a rockstar. Having been a retail manager myself, for 10 years, I know a fantastic salesperson when I see one. Great job! I’d work with you on an order again!

Glen the salesman was great. Came in on the 15th to check out the sectionals. Spent $5,000. Confirmed with Glen multiple times throughout the appointment that the couch would take a minimum of 3 weeks to be delivered. We move to Tennessee Monday, February 22nd. I confirmed multiple times that there is NO WAY the couch would be delivered before we moved to Tennessee. Guess what? The couch is being delivered before the 22nd. I have spent hours on the phone with FedEx and they say there is nothing they can do because in order to place a vacation hold, I need to have a physical code mailed to that address to confirm the hold. I cannot do that because I am literally not in Tennessee yet. So I am having a $5,000 couch delivered tomorrow to an apartment in Tennessee with no way to put it on hold. When I called the Lovesac store tonight, a man answered the phone and would not listen to me explain that I could not put a vacation hold on the package(s). He kept telling me to have fedex hold the packages, but fedex is telling me that with the quantity and size of the packages, they are unable to hold them and must deliver them tomorrow. The man also said “well, we usually say 3 weeks but they’ve been running early lately” and laughed. Gee, thanks.Eventually my salesman (Glen) called me back and left me a voicemail saying the same thing (place a vacation hold and fedex can hold the package up to 2 weeks—which is untrue according to fedex). This has turned into a $5,000 nightmare of what was supposed to be my birthday present of an awesome couch. I am left with an awful taste in my mouth for any future purchases from this company when the salesmen are so ill informed. Will not purchase again and no matter how great the couch is, will not recommend ever.There is a shipping associate at Lovesac named Ty who had emailed me my shipping confirmations, and I emailed him back saying I couldn’t have them delivered on that day and needed it delayed. He assured me he would place a hold. Nevertheless, fedex has possession and has assured me they are delivering them tomorrow. So that didn’t work either.This process is flawed.

Best couch I have ever bought! You will not regret it!

These couches are cheap garbage made by a horrible company with 0 customer service. Don’t expect them to be at all durable and when you have a problem with their product they will leave you high and dry.

People were super helpful. Love the couches. Shipping was fast.

After contemplating this purchase for over a year, we finally decided to buy a Lovesac couch. The people at the Fashion Place mall location were wonderful to work with! They were fast and efficient in processing our order so we could get on our way. We look forward to the arrival of our new furniture!

The products are innovative and command a strong price. We went to a retail location to see the products, fabrics etc. The help was very arrogant, not engaging at all & they didn’t have the different sizes/fabrics of love sacs to compare and the overall experience was not good. We ended spending spending over $6000 that same weekend, but at a place that appreciated the business. The only reason I gave 2 stars is because the products appear to be pretty good....

The staff was very kind and engaging, not overbearing and very respectful and helpful. The store is kept incredibly clean and the couches and lovesacs they have on display are a great sample range of what they offer, and everything is in great shape. Buying our couch was a very swift and simple process, we couldn’t be happier!

Great furniture, and I love the small showroom. My husband and I walked in fully intending to buy a sofa. But we didnt. Heres how it went down....Me & Husband: Walk in, I show him the exact sofa that Im in love with and have been researching.Sales Guy: Any questions?Me: How much would it cost for this exact piece?Sales Guy: Well, that piece is pretty expensive. Its several hundred for each of the covers. And then more for the base. Thats actually our most expensive leather.Sales Guy nods dismissively, turns and walks away.Me: Looks at husband. Um, did that just happen?Needless to say, we left the store without buying anything.

Super happy with the customer service at this store. Reps are friendly and super knowledgeable on the product. I do wish there were more quick ship fabric color choices. Happy with the different types of fabric, but would like more color choices. We get our couch in 2 weeks and Ill let you know how we like it.

Blake is really awesome as always. He always go an extra mile. Nick is always there to help as well. And lastly Jessica is awesome. These guys go above and beyond to give me an excellent service.Thank you guys for doing a good job all the time.

They were WELL informed, honest and gave us great help. They didn’t pressure us in to anything we didn’t want. Answered all of our questions and guided us through the process of picking out our new furniture! We are so excited to get it!!! Thank you! Definitely would work with them again!!!!

Excellent place to shop in a no stress way. They are extremely knowledgeable about their product and are quick to tell you all about it but don’t come across as pushy sales people. I walked in looking for comfy furniture for my new apartment and left with an amazing couch that I can rearrange how I want to in my small apartment and can add onto if I ever get a house.

Nice set up! Not too pushy. But very knowledgeable. Helped me understand the product better and did very well selling with some great deal. The product itself is just a bit pricey.

The gal that helped us. Was so patient because we kept changing our mind. The store was clean the love sack’s were soft. We’ve never been into that store before so it was awesome we bought two small Lovesac’s and one big smart love sac. We got one from the store the other was will be shipped to us. But the one that we took home we are to have out everyone loves it we are very very happy.

Needed a new cover for my 10+ year old Lovesac, they were so helpful and knowledgeable. They didnt pressure me, I was able to easily get what I needed, and my questions answered. I love my old Lovesac but I especially love my new cover!

Our shopping experience at Lovesac in Murray, Utah was exceptional. Our sales lady was knowledgeable, friendly, helpful and personal. Overall a fantastic purchase.

I ordered the 5x5 set. It is really good quality and was delivered in about 2 weeks. It takes some time to put the covers on but they look great when done. The only issue I have is one or the seats came with no feet. I will have to find out how to get those.They were easy to work with and they have financing, if you want it. We were very happy with the staff as well. TyLovesac. Update: I forgot to do this earlier. I asked them about the feet, they ordered them, and send them straight to my house with no questions. It was free.

Beautiful showroom along with Top Level customer service. Shopping there is a fantastic experience. Highly recommend a visit.

Nice, knowledgeable sales associate named Jessica was able to give us several options so we could choose the best one for us. The warranty was a big selling point and the 60 day satisfaction guarantee so even if we just want a different color we can get it changed. I enjoyed the stress free atmosphere. It was a great experience all around.

The service I received at the Lovesac store was above and beyond my expectations. I wasnt sure about what configuration of couches would work best in 2 areas of my house. Two employees offered to come to my house and lay out options to scale for me. I was amazed. This saved me! I was able to visually see the space so much better as they taped out options. Im convinced it saved me not only time, but money also. It gave me the confidence I needed to pull the trigger on buying their product. Not only do I love the versatility of the Lovesac product, but the service was great. I ended up spending more than $10,000 at the store. When my items arrived, the employees came to my house and set everything up for me. I was just in the store again to order more items. Love this product and so happy with the service!

We had a warranty concern with some cushion covers and were prepared for a 3 month long battle to get the warranty to cover the defect.Instead we got quick and great customer service that exceeded or expectations to the max.Because of suc, we have purchased more additions to the best couch we have ever owned.Thank you!

The staff are always wonderful here! Jessica was amazing, as always! I’m so excited to get my snow owl cover in a couple weeks!!

Great staff, they were very helpful and nice. only problems i had was the fabric we wanted is going to take 4-6 weeks until we get it. and the price is pretty steep.

Lovesac at Fashion Place Mall is great! The customer service is efficient and friendly. It’s clear that they want customers to be as happy as possible with their purchase. Highly recommend this store and product!

Very knowledgeable staff, especially Blake. They will work with you through the process of finding the perfect sac and explain all the functions, care, warranty, delivery, shapes and sizes. 13/10 would recommend.

The employees were very nice and knowledgable of their products. They were helpful and cared about my experience. I haven’t received my couch yet so I can’t speak to the product, but I’m very excited.I wish there was a better way to see all the different options for covers. The samples weren’t enough to decide what you wanted for a full couch. It would be beneficial for the showroom to keep one cover of each of the quick-ship covers in the back room to pull out and show customers. I ordered a color and fabric that I haven’t seen yet on a couch, so I’m nervous that I won’t like it and will need to exchange it. I wish I had been able to see at least one cushion of it before I committed to a full couch!

Process was quick and easy. The store rap did not try to unnecessarily up sale us. He was very honest and was able to help us find a discount.

Super friendly, knowledgeable and helpful staff! They answered all of our questions (and we had a ton of them). They treated us like long-time friends and were real with us about what to expect, pricing, and other expectations. We’ll be getting our products in a few weeks, and we know that if we ever have any questions or problems that this staff is more than happy to help. We worked with Chaliece both times visiting the store and she was great!

Such a great experience with these guys, always getting me great and quick service, and increasing my limit to get the furniture I’ve always dreamt of. Thanks again love sac. U gave a customer family for life!! Will be back

We bought a sactional a couple of years ago and unfortunately the covers started to pull apart after we washed them. Lovesac customer service was amazing and immediately started the process to get new covers sent out to us. They had great recommendations for types of covers that would be similar in color to the ones that we selected originally (as they had issues with the original covers that we purchased so they stopped manufacturing them). The whole process was quick and easy and they were super helpful!! I would HIGHLY recommend the sactional. Its super easy to assemble and very comfortable!!

The employees are always so helpful and great to work with! And they represent great products which helps as well! I love my new couch and excited about some of the new accessories as well! Just wish that as you buy additional pieces they would give you the blocks to go with it so you can keep adjusting them as needed.

I recently just bought a sactional here at Fashion Place. The saleswoman that helped me was amazing! I wish I remembered her name. I was worried when I walked in there that I was going to get pushy service but she was very knowledgeable and informative. She even advised there were some accessories that were not necessary and ended up saving me $300 more than I expected! My first experience here was amazing and I’m so excited to get my sactional for my new apartment!

Awesome staff! Super knowledgeable and helpful. Ask for a Jessica as she really helped us select the right sacs and covers for our rooms as well as figured out the sactional configurations to provide great options for different areas of the house!

The sales reps at Fashion Place were so incredibly patient with us!We’ve been coming a handful of times over the last 9 months to decide what sactional we wanted to invest in, and each time they would oblige graciously and answer every question we had.Today, we came in because of their sale and again we had every question answered.Appreciated their knowledge and realistic answers so we could make the choice rather than feeling pressure.Jessica was so helpful!

It was quick , fast and so helpful the worker in the store. I didn’t have a lot of time and she was straight to the point and didn’t have to takes forever to get what I’m was looking for caise she was so helpful and give me my options and have great knowledge of the products I’m looking for.

Dealt with jessica? I think was her name. She’s the assistant store manager. Awesome to work with. Not pushy and very knowledgeable.

We where Giving the most Courteous and professional attention and Got.the love sack that we wanted and accessories can’t remember her name but she was wonderful did an excellent job thank you Jim and Patricia

I came in after viewing the Lovesacs online. I wanted a chance to view the different sizes and fabric choices. Jessica was very attentive and answered all of my questions and gave me a few ideas I hadnt thought of yet. She was patient with me as I sat in the sacs and felt the different fabrics. She told me about the warranty Lovesac offers with their all products and it made me so glad I didnt just buy one off of the classifieds. I cant wait for it to arrive! It is a gift for my daughter and she is going to be thrilled, and if shes not, Lovesac said they would work with me until she is. Thanks!

We were looking for a specific sectional couch that would work in our unique shaped basement. We shopped around at a few other retailers and decided to check out lovesac. From the moment we walked in, we were in awe of how neat the whole concept was. Christy at the Fashion Place location is amazing. She showed us how we could build our own set and was so professional and fun at the same time. We ended up adding on a few accessories because of her glowing recommendation. The entire experience was so refreshing and exciting. I would go back and see Christy just to say hi. She was incredible. We are thrilled with our purchase! Thanks Christy!

My girlfriend and I just bought a house and needed a couch so went in to the fashion place love sac and talked with Logan, who is probably the coolest guy there and very personable, he got us all set up with the couch we wanted and got us free delivery. He called us before and after we bought the couch to make sure we were happy and had it put together. Love Sac Fashion Place has been the best experience!

Great experience with customer service. Excited for our sactional to arrive! Always nice to work with motivated sales people who dont work on commission.

Tried to work with the online store and ended up calling the Utah showroom for help and Kyra Hooke me up!! She was awesome!

I am seriously considering a sactional. Todays visit was for my family to see and feel the different fabrics and padding. We accomplished our goals, and the salesman answered all our questions, with no pressure to buy.

Great customer service. Very friendly and helpful!

Have been shopping at Love Sac for a number of years now and absolutely love our sactionals. We recently wanted to change out the covers and Blake and his team were very knowledgeable an accommodating. Everytime we visit the store they make us feel like a very valued customer of the Love Sac family. We are so happy with new look and will certainly be back. Thanks Guys!!!!!

Jessica was amazing! Its was a super busy night which most places would just ignore me but she went out of her way to help me! She was so patient since I kept changing my mind about the design and layout. Very knowledgeable, helpful and above all very friendly!The store was pristine! The couches to try were unbelievably clean (I hate when I go to try something and you can tell everyone in the world had tried it) all in all my overall experience was amazing! I cant wait for my couch to come and Im so happy I chose Lovesac!

Nice place to find anything you need like sactionals and sacs

Great help. Very knowledgeable. Friendly

I L-O-V-E my sactionals. My new front room is wonderful. The guys at the store were super nice.

I had already seen the Lovesac products during a recent road show event at Costco and immediately fell in love with the concept. I took my wife to the Murry Utah location so she could see what I couldnt stop talking about. She too was sold. Blake was fantastic in explaining the versatility of the sactional system. He helped us figure out how many pieces we needed and how to best arrange them. We left the store with color swatches in hand and a quote in my inbox. All I had to do was call them back to confirm our color choice and my order was placed. I expect to see my new furniture in 2 weeks. It couldnt be any simpler.

The store clerk was more than happy to work with my budget and present ideas. Probably the best customer service I have had in a long time!

Wonderful customer service and super nice people! Loved seeing all the options lovesac has and the versatility of a timeless couch!

Ive considered a couch from lovesac for years finally made my decision and walked in and got one ordered!! The sales lady was awesome and very helpful!! Cant wait to get my couch!!!

Very friendly people, they could answer every question I had and made sure I was taken care of. I was greeted immediately upon entry to the store.

Sales person was not as excited about this purchase as I was. Product is great.

The sales person, Alex, did a fantastic job and was a bright spot on the experience. Two days after I had initially bought and paid for the couch, I was informed that the style was no longer available and would not be delivered in the promised two weeks; it would be two months. I went back in and upgraded the cover options in order to get the couch here in a more timely fashion. Three days before the couch was supposed to be delivered, I received a call from the shipping company saying the couch had arrived. That same day the store called and said that this was impossible and the couch would be arriving later in the week. Twenty minutes later the delivery company showed up with the couch. I love the couch and it performs great, but the organization on the company side leaves a lot to be desired.

Very dishonest experience with them. I would give 0 stars if it were possible. There was a cyber Monday deal going on through their website and also a friend of mine gave me a code for $100 off, so I ordered one of their blankets and only ended up spending $12! The order went through, I got a confirmation email and was super excited to receive it. Money was withdrawn from my account and then a few days later I got an email that the order had been cancelled and that I would not be charged. No explanation other than that. I have not gotten a refund and have not been able to reach them. I saw a post on Facebook that this had happened to multiple ladies! Someone recieved an email from them with their terms and conditions and they were completely different than when my friend read them before she sent the code!!! For a company to blamecustomers and not themselves for a mistake they made is beyond wrong! I feel extremely cheated and disappointed!

If you are thinking about purchasing versatile, comfortable, change-able and quality furniture you MUST come talk to the guys/gals at Lovesac. Two years ago I purchased a pillow sac with a rocker for my young son. We loved it from the moment we got it so I knew I eventually wanted more Lovesac stuff. Once my partner and I looked at the movie lounger set up for the two of us, two dogs and three boys, we knew wed found the right fit. Lovesac to the three boys (8, 10 & 12) are like ginormous lego pieces. Lovesac to the dogs is like the biggest and most washable bed, ever. To the two adults, Lovesac is an investment in peace of mind and the opportunity for a change of mind! You can set up the pieces in so many configurations and change the covers as much as you want. Not only all of that awesome stuff but every single employee that we interacted with were so helpful. The store knew exactly the setup we wanted and they kept letting us know of the great offers that came up so wed be able to jump on it right away. They were never, ever pushy and they were always willing to answer questions. These guys are fantastic and you will LOVE your lovesac purchase! We do (more than 5 stars)!

Whitney did an excellent job showcasing the sectional design in Murray UT.

My husband and I each bought footsac’s & have fallen in love with them. I find myself dreaming about mine while I am at work and can’t wait to get home and cuddle into it. I got the Eskimo Swirl & hubby got the Wolf Phur, they are the best!!! Well worth every penny spent. If you are looking for a lasting and meaningful gift this is it. Just know that you’ll each need your own. One is only good for so long, then you need your own!!!ENJOYKelli K

Great customer service. They know there product and were very helpful in deciding on what I wanted!!

Lots of fun options. Assistant manager was awesome to talk too

I had a great experience working with Blake he was not pushy answered my questions I would like to know how to get there wood blocks

Dont go in there! You would have thought you were walking into the hot tub tent at the county fair. Walked out with a complete Sactional and a very light wallet, like they took it too.

The sales persons were very Knowledgeable and Thorough.

LoveSac managers and associates at Fashion Place mall provide the best customer service around! Just call and they are more than happy to help!

Great furniture. Nice, friendly, efficient sales staff!

It is difficult to describe the full satisfaction we feel toward Logan and the rest of the staff at Lovesac Fashion Place. Between finding the right material for the couch with the look we wanted, ensuring that it fit with our lifestyle, and creating the right size we couldnt be happier. With an unexpected move and configuration change dictated by the new house the flexibility of the Sactionals proved perfectly suited and extremely durable, except when the movers punctured the side. The moving company was pleased that they only had to purchase us a new cover and not a whole new couch. In essence, we couldnt be more happy with our purchase or the service we received. I look forward to buying additional pieces for our new house.

It was a great experience with the two salespeople. They were able to help us find the couch of our dreams.

I’ve wanted a lovesac for a while now but was hesitant to pull the trigger on a $1000 bean bag (yes, I know it’s foam). I went in with my rather rambunctious 4 year old and Chase helped us. He was great and helped me choose a custom plush velvet cover. When my husband came in, we downgraded to the standard velvet (we would get it quicker), but Chase didn’t flinch. We even were able to come back in a week later for a price adjustment because the sacs went on sale.The SuperSac is BY FAR the most comfortable piece of furniture I have ever sat on (not just owned). And after Chase pointed out the snow owl fur cover (my god, gorgeous-but the hubby doesn’t love the faux fur), I’m planning to be back in for the snow owl footsac on my birthday.

Very friendly and knowledgeable and not pushy. We’re very excited for our couches!

The worst experience ever. They not only take for ever to ship your order, and they cannot explain why the order will take 8 WEEKS!!! To arrive at your place. Oh well its been 8 weeks so far and nothing yet. 5 weeks after the purchase, i called them for an update since i have been patiently waiting cuz well i knew how many weeks they said it might take.Not even an email for publicity or confirmation of my purchase. NOTHING.!!! Called 8 weeks later to get an update, they tell me that my $1000 beanbag i purchased has been sitting there at the store because they made a mistake at the warehouse and sent the item to the store and not to my place. So if i do not call it probably wouldve stayed there longer. Not only that, now i have to go get it because it will take a while for it to get shipped since they have to wait for the label to be printed???!!! This store is a joke. I so very much regret this purchase.

Really disappointing when LOVESAC does not honor and follow through with their own promotions and end up cancelling your order. I had ordered some items for Christmas gifts and I am now having to scramble to find something else.I will not be giving any more time or money to LOVESAC and will be taking any further business elsewhere.

The guy that helped me knew everything about everything did a great job

I remember meeting the creator of Lovesac, he was really cool. Sad that Ive seen soooo many of his products at the thrift store. I like the couches they sell and of course jumbo bean bags (Love sacs) but they arnt for everybody pertaining to location in your home and make sure you can comfortably get in and out of one before buying. Also .ost their sales reps can stand to be less judgmental and more welcoming.

Helpful sales people, easy ordering process, great sale price!

Very impressed with the service and can’t wait to receive my new MovieSac!

We stopped in the store to casually browse, after our couch was destroyed by our old apartment’s maintenance man during our move 2 weeks ago. We ended up walking out with a new couch haha.Blake and the rest of the staff did a fantastic job of discussing our current arrangement, and what our goals were (I didn’t even realize that I had any) I love how many options we have to make this sactional function in our home. And I’m excited for the day to come that I need to move it, because I’ll be able to take it apart and pack it around by myself.Plus, the sactionals are pretty much the perfect setup for comfort. The side pieces are the perfect height for the back and armrests, and the seats are so soft. The customization options are incredible too. Plus we have the option to add more pieces later if we need to, as opposed to having to buy a whole new couch. I never thought the day would come that I’d be excited about a piece of furniture, but here we are.

Can’t return online purchases in store. Can’t print a return label without calling customer service - they can’t even do THAT in store. Feels like 2002.

Received half of our couch over the past week. We laid out some of the covers to put them together. After covering some of the cushions we realized they had sent us used covers which were covered in pet hair. My wife is highly allergic to pet hair which is now all over our living room rug and floor. I called the store and they simply said they will send me 2 new cushion covers which will arrive no later than 2 weeks, but I have to ship the used covers. Now I have to wait two weeks, ship the other cushions back, and deep clean a house that is covered in pet hair. This sucks. Highly disappointed.

Was really excited about the love sac sofa, was not impressed with the price.

They have a very smart modular couch

The staff has been friendly each time we inquired, and especially during the purchase process. Really looking forward to having our new Sactionals!

Great customer service !!!! All or questions were answered and we left with what we wanted !!!