I just recently restarted at this gym and Im having a great experience! The membership cost is very reasonable and the staff knowledgeable. I like that I can join classes as well on top of just doing machine work. I havent joined one yet, but Ive seen a few in session and would like to join one eventually. Equipment is very well taken care of, and cleaned appropriately. The atmosphere is very relaxed as well. I would definitely recommend trying this gym out if you are looking for one!

Place with equipments is good .But customer service worst I hv been trying to cancel my membership since the Covid started no one responded first and when responded to my email gv several excuses ...to send letters I did ,they said we hvnot received, charging every month for not using the services thanks shapes

They have to change their staff ….…… bcz whole gym members how they communicate with members

I like the way the gym is😊On my first day this lady at the front desk walked me around and showed me the gym and she was so kind to me. She was really social and I am not the social kind of person but she was conversing with me and it’s like she knew I was really shy so she did not make it awkward hahahahaha😅 also she explained everything to me really well! Love this gym❤️

The best gym I ever been to. It has all the free weights that are required for weight lifting. Bench press , deadlift and squats rack. Friendly staff and clean environment.

I love working out at this location.. close to my house plus good atmosphere. The staff is really friendly and understanding. Cleaning procedures are carefully taken care of by the staff. The booking system is good but i hope everything comes to normal soon. Overall great deal, supportive and variety of tools to work on.

Outstanding service and excellent equipment. Also, their staff is humble as well as courteous, while the trainers are experienced & knowledgeable. Purely a delight working with them.

Looks a like a great place Nice and neatly maintained and less crowded on my first day of the visit. Looking forward to register

Very rude behaviour with me , they threaten me to cancel my membership , i also saw that they also behave badly with other guys

Very systematic booking now with Schedulicity. Front staff Shannon is exemplary! -- authentically friendly. Equipment very good condition, place and equipment always sanitized and kept clean. Always have spray bottles and towels for individual to take for sanitizing. Been with Shapes for 7 years now (on and off, but mostly ON for over a year now). Never felt judged. My class mates are awesome!

Havent been here in a while, the Renos are gorgeous! I love the size of the womens only area

Worst staff ever! We were talking to one of the staff member to cancel our membership and asked politly may I speak to manger to further discuss this(About cancellation of our membership )- staff member keep on saying- rudely and in Attitude“U ARE!!!”, We asked again- she said“U ARE” Asked third time ”U ARE TALKING TO MANAGER!!!”—- instead of saying “I am the manager in this facility(professionally)”. They do not know how to speak to customer in appropriate way and in professional manner. Key points I want to target: unprofessional, untrustworthy, rude…list keep on going.

Glad to have Ivan as my coach. He is excellent in pushing me to achieve my aggressive target and keep sharing his knowledge to educate me around a healthier lifestyle.

Unable to stand for the rights and freedoms of the Canadians. Will no longer train at a place that goes along with the communism happening in the world today. You should be ashamed of yourself.

Me and my wife was tricked into the a more expensive membership on 25th of June. About a week later, we realized we didn’t need all the extra stuff requested to downgrade our membership. We didn’t get any response via their corporate email. The employees were very rude and refused our request. They told us we only has 7 days to make changes and they can’t do anything beyond 7-day period. When asked if we could speak to a supervisor or manager, the lady who helped with registering our membership told us again that they cannot help us. And lied about leaving a voice message explaining the whole situation, which she didn’t. This place has lost our business and we advise anyone to stay away from this place.

I love the 24/7 and how much of everything I receive for a reasonable price

Very clean and well equipped gym. Almost all of my friends are a member there. I enjoy my workout at Shapes. Their manager is really co-operative and knowledgeable. I like the booking system though, don’t need to stand in line wondering if I can go in or not, like some other gyms.

Amazing work out vibes!!⭐️ Sakshi’s been a huge support, exceptional customer service experience.

Have been there for two months, now been in goodlife because I moved to west side but to be honest I feel this is the best gym in winnipeg. Wish I could go back in south and start coming here again.

I am a member from a while now! I really like how the staff is managing through the Pandemic.The gym is clean all the time, Staff is very polite, knowledgeable and respectful. I don’t like the booking system though! Hope govt eases up the restrictions soon

Professional gym with nice staff and a great ambiance. Would definitely recommend going here. One thing that might be of an issue is that this place is a bit too pricey, apart from that pretty great experience.

Shannon was so pleasant and really contributed to a positive atmosphere at this gym !

Its a great place to workout. They have all the equipments and during the time of covid they are taking care of the members. Sakshi is great dealing with the customer friendly and happy jolly nature.

Shannon, the staff member at the front test is very friendly and welcoming.

Glad to be able to get back to the gym with loosened restrictions! Felt safe and the place was clean.

Very nice and clean gym. Staff is very professional. I go there with my brother, enjoy my workouts.

Just joined today, Front desk executive, Sristi, was so helpful in explaining all the plans. Gym also looks so good. Looking forward to it

Had some issues originally with the membership costs but the general manager, Christina, got back to me right away. She was very understanding and reasonable and I am now happy with my rate. It is very affordable.Sometimes the front desk employees do not communicate well and I suggest double checking when asking about rates/promotions/guest passes etc. There are limited change room lockers as most are zip tied ... I could not find one available to store my stuff when I recently went.Really like that they include classes in the membership. They are a very clean gym and offer a womens only side of the gym. The equipment is well organized and easy to find. I am looking forward to continuing working out here and trying out new classes.

I love the variety of machines and equipment at this gym, as well as both the co-ed side and womens side. But the staff are rude and unprofessional. Also, in between workout slots, there are always crowds of people waiting the in doors, NOT social distancing with the staff right in front of them at the desk not doing or saying anything! It blows my mind that they allow this.I also witnessed a male in the females side using equipment with a staff member walking right by not saying anything!Does not seem like COVID rules are being followed here.

They do not know the difference between school and gym.Imposing so many rules on the name of Covid 19.Employees do not know how to talk with customers. They do not respect customer time.I have made 2 appointments back to back. I went there and girl on reception told me that you can not book 2 appointments back to back during peak time.I said from tomorrow, I will keep in mind, let me go as I do not want to waste my time.She denied.Seriously? In canada, this is possible?

Staff was very helpful, friendly. Gave me a tour and explained the gym n equipment.

Total hassle cancelling my membership. Tried to do it by email, voicemail and in person. Finally got the form signed and had to pay for another month! Moving on because the renovations made the gym worse in every way. Won’t be back.

Comfortable at this gym! Good job managing through the Covid rules, with booking workouts, cleaning etc and very friendly and helpful front desk staff!

1 word, AMAZING!!! The service is impeccable and the manager natalie is beyond helpful! Signed me and my husband up for a membership and placed us both with amazing trainers for an affordable price. Two weeks in and couldn’t be happier, I recommend this gym to everyone no matter what level your fitness is at.

Gym is fine, but beware if you try to not renew your membership they will just ignore your request and continue charging you membership fees. Seriously greasy and dishonest. Do better, Shapes.

I have been going to this gym for the last 3 months, I love it! Very clean. 24/7 access for members. Membership rate very reasonable. Awesome classes! They invest in new equipment all the time too.

Love the instructors, the classes, the variety of equipment (and classes), the atmosphere and especially HOT YOGA! And since they recently renovated, the space is so bright and clean. And lots of parking!

I do love it here. Very nice now with the Renos. Love the group fitness classes. Instructors are really good.Only 4 stars because of their policies and issues around cancelling and freezing accounts. Hidden fees and unexpected charges that a few of my friends and family have experienced.

Very clean and professional gym. They made sure to follow all the policies, I am ready to follow the COVID rules as long as gym is open and I can workout😂😂. They have variety of equipments, price is reasonable too.

Very dishonest and shameless company.Asked me to sign up a 1 year contract without proper notification that the contract was not cancellable in the mid of it. I have to pay all the way until the end.What makes it even worse was that when I contacted them to cancel the auto renew at the end of my membership which is in September 2021, they said my membership was auto extended to the Dec 2021, since the during the pandemic they closed for 2 months, I have to complete 26 payments (13 months) anyway, even on the contract my official terminating day is on Sep 2021! They insisted that on the contract it states I have 26 payments in total and biasedly ignore the contract terminating date.The negotiations with the stuff there regarding my contract issue during the past half year were absurdly hard and horrible, it gave me even more headache than my 4000 level university comp sci courses.Choose some honest and decent gyms other than this one and save yourself some trouble, you never know how they will trap you.

I’m very impressed with this Shapes location and what it has to offer! The women’s side is a huge plus and the personal trainers are knowledgeable and results-driven. Definitely recommend.

When you sign a contract, both parties are liable to uphold their end of the bargain. When the pandemic happened and Shapes was forced closed, they were unable to uphold their end of the bargain which effectively voided our contract. I didnt know that (was only recently told by a lawyer friend), so continued on with my payments (despite not using the gym since last february) and waited for the end of my contract so that I could cancel and provide the 30 day notice as requested. My original contract was from Jan 1, 2020 to Dec 31, 2020 and when I went in on Feb 22 (the first day they allowed people to cancel after already being open since the 12th) I was shown a new paper that says I would be required to continue to pay for the payments that were missed while YOUR facility was closed. Clearly no one in this establishment knows how contracts work because when I called to speak to the Manager and tell her that I had put stop payments on their withdrawals because they had gone outside our contract (which, remember, is technically actually void at this point) the manager got incredibly hostile and insulting. She told me that there was a clause for this (there isnt, Ive checked) and when I asked where it was and what it said she couldnt give me an answer and instead continued to give me attitude and say what do you want me to do? youve decided you are going to pick and choose which parts of the contract to uphold so theres nothing I can do for you. She repeatedly spoke over me while I tried to tell her that I am not picking and choosing and thats not how contracts work, I just want to make sure that my account is closed on their end so that it doesnt create further issues for me. She rudely interrupted me saying theres nothing she can do and that she has other, MORE IMPORTANT ISSUES, to deal with before hanging up on me. This is disgusting behaviour all around. DO NOT GO TO THIS GYM.** editing in response to owner as I cannot reply directly to them.No, A7 does not cover that. Unless of course I missed the part of that clause which states that if the gym is unable to fulfill its obligation to the member, by withholding access to the gym, that the gym is then allowed to lengthen the terms of the contract to recoup any lost income they wouldve otherwise received had they not been forced to close by the government (Im being facetious. I didnt miss it. Its not there.) Once again - as I told you on the phone, the contract DOES NOT state that the terms are until Dec 31, 2020 OR 26 payments.This isnt an either/or situation. Contract law can be extremely complicated but the 1 very clear point about it is that a contract is a 2 way agreement and if either or both parties dont uphold their side of the agreement then the terms are voided. Either you uphold the contract and honor the fact that the contract was completed on Dec. 31, 2020 or you agree that the contract was voided when you failed to keep up your end of the bargain by refusing access to your establishment - regardless of if it was mandated by the government or not. Either way, you have no grounds to force the completion of 26 payments on me when it is outside of our original contract.ALSO - As a self-employed, single, homeowner I can GUARANTEE that I have been financially affected MUCH greater than you, by the mandated closures that included my own business and only source of income. Dont bother trying to bring the pandemic difficulties into this. It is a simple contractual matter.

I was a member here for a year, I signed up before the renovations and I probably would have stuck around despite the poor quality of customer service if they never made any renovations to begin with. Used to be a large facility and they completely ruined it, I tried to cancel and they told me I would have to pay out my remaining fees which was 9 months, considering Im a university student that was not feasible. Now the last quarantine I had about a week of facility use left on my membership and instead of letting me use the facilities once quarantine ended they terminated my membership and charged fees well into the month of December during quarantine. Nothing but issues with this gym, and customer service from head office is just as poor. DO NOT GO HERE!

Not satisfied with the customer service provided, as it was the very first day and wanted to take the membership, booked the appointment as well at the specified appfor the time as i knew due to covid, but the staff was not ready to listen at kept saying NO to join the gym. Letting other people going but what i observed wss very rude with some communities clearly looked like racist behavior.

I posted a comment in shapes facebook page and complained the problem I saw in this location. They answered my comments and then removed it from their page and that wasnt the first time. So here we go. Shapes you cant ignore the complaint you receive. This is not how a business works. They convert the womens section in this location to a gym equipment shop rather than a gym. There is not enough sapce to do workout as the area is fulled with lots of machines especially cardios. To use a seated row machine you need to go to coed area which is always crowded. If something gets brocken it takes long time to fix it. As an example a seated row machine in coed area has been broken before covid and hasnt been fixed yet. All shpaes think of is how to increase the number of their members but not about the quality of the service they provide.

Stop stealing money out of my account. My son already cancelled his membership 3 months ago and you are still with drawing money out of my accounts. thieves

The one year is already completed and they still deducting the money, even for the trainer fees also, due to covid.. I did not take any classes. I need to cancel my membership asap. I also need my money back.

They are doing a really good job at keeping the facility safe and clean!

Stop charging me for the gym membership! I asked for cancellation Months ago. I emailed back in April and no one was available to answer due to covid. Then i got a response in June saying follow the Phase 2 info and i have to mail in a letter to cancel and i did it immediately. However you guys have been keep charging me! I got charged twice already when it should had been cancelled. How is it taking to so long to cancel? Being a local business is not a legitimate reason to delay things like this. If you have certain number of customers, hire respective number of employees! I want my membership cancelled! I don’t go to your gym anymore!

I bought a 6 weeks membership in november and i just went to gym for one week and after that there is a lockdown . I paid more than the average fees so that i can get a short period of membership .After three months in march they still charge me for the membership two times.

Very good customer service! Thanks Sristi!

Great facility and equipments. Staff is knowledgable and helpful. They clean and sanitize gym after every time slot. Amazing job they are doing!! I kinda like scheduling because there are limited members and I get all equipments that I want for my workout.

Is there any option to give a negative star? The manager is super rude and very unprofessional. I asked her about membership plans but she was more interested in knowing my personal life about back home and all. I tried talking to other staff member ignoring the manager, she refused to answer me and pointed towards the manager telling me that she’s the Boss (manager) and if I ignore her they won’t help me too. I had a year membership with them in which I was not able to attend the gym as I was in India and paid for all 12 months which I have no problem as it was a contract. A couple weeks ago I went there to join the gym and was asking about memberships when this happened. I even told her that I was a previously a shapes customer. Is that how you treat your old customers when they come back again to join?

Shapes is a scam they will bill you even if you cancel it and when you try to negotiate with them that you have moved to another province they do not care and will bill you or send it to collections, STOP ripping people off.

Customer service is not priority with this gym. Contracts are designed in a way to take your money, lock you in even if you are faced with situations beyond your control and even if they cannot provide the service for example with the covid.DO NOT SIGN UP WITH THEM. YOU WILL LOSE MONEY FOR NOTHING ESP DURING THESE TIMES. GO SOMEWHERE ELSE WHERE THEY ARE CUSTOMER SERVICE ORIENTED AND NOT JUST CONCERNED ABOUT THE MONEY.

Can’t cancel my membership during covid period. It will rollover automatically.

This place has really great staff, prompt service. They are also good and frequent at cleaning. It makes you feel safer in this era of pandemic.

I would just like to give a great big shout out to the staff at Shapes on Pembina Hwy. They take care of their members and are always there to help us if we need. Keep up the great work everyone and thanks for keeping us safe.

While Shapes has the best equipment, it is one of the nastiest in terms of customer service. I had cancelled my membership and request them to not go through with my renewal 5 months ago and I am still being charged for it until today. Thee reception said they dont have a cancellation form whereas I clearly signed one, submitted my key fob and identity as well! This is beyond ridiculous!!!!!!!!!!!!!!!!!!!!!!I CANNOT access the gym, do not go there and I WANT MY MONEY BACK

Shapes is a great place to workout, especially with this covid stuff going around the staff here makes sure that the entire facility is cleaned and sanitized properly before every other appointment slot gets in... Good job shapes... I strongly recommend shapes for everybody... 👍🏻👍🏻

Clean, not crowded at all, machines function well, everyone following social distancing procedures. I like the schedulcity app, helps plan and stay accountable to your time slot. Hope they keep it post-pandemic.

Have been a member with shapes for a couple years now... Love the new Renovations... they are always bringing new stuff in for their members as they are their priority... Great environment to get my workouts done... Friendly staff... Great pricing and a lot more... I would strongly recommend SHAPES FITNESS CENTRES for anyone who is shopping around for gyms!!

Unfair charge... think twice before take membership

I love Shapes! Ive been a long time member for 15 years! You cant beat the membership rates. Its convenient-you can use your membership at all of the locations across the city. There are many great fitness classes to choose from. The instructors are awesome and very motivating. I love Jenns R30 class on Saturday-she makes my legs burn (in a good way!!) Keep up the good work :)

I went in to cancel my membership two weeks before my yearly contract ended and I was told I could just freeze my account until I was ready to come back. I thought this was fantastic until I started receiving charges every two weeks for a “5$ freeze fee”.It would have been cheaper for me to just pay out the last two weeks of my contract than to pay a freeze fee biweekly.I was misled and misinformed and when I sent follow up emails requesting to speak with management about this I received a email from Kassandra stating that nothing would be done about the fees and that I was not as a paying customer who intended to continue services worth the 10$ in refunds to keep my $1000.00 a year contract going. This is clearly a poorly run company with terrible customer service and extremely poor manager customer relations.I couldn’t reply to this message so hopefully it is received here.I went in person to the shapes on Pembina and explained that I couldn’t use the facilities due to being 8.5 months pregnant so I asked about ending my contract (one payment remaining on my year) or holding the account instead of cancelling, I was told nothing about fees to hold the account so perhaps this is where staff should be better trained. This was not a miscommunication with another gym, the only miscommunication I received from another gym was that the fee was monthly but would be waved for medical reasons.I was back and forth in emails for over two weeks and one person, Tina never replied to my email after refusing to assist me. Then after speaking with Kassandra for two weeks back and forth she told me there was nothing to be done about the fees, I will gladly forward the emails to show you how poor of customer service I received.Also, you are saying I don’t pay nearly 1000$ annually but my bank account shows I pay 38$ biweekly, which is $988.00 annually so please do not tell me that I pay “a discounted” amount.I have been a loyal customer and deserved better treatment.

Awesome staff, love to be here. I come here everyday. And since the COVID is hitting they keep the gym very clean and safe with the precautions.

Be very careful for signing any contact . I beg u guys not to sign any . They fool me into 1 year contact and keep withdrawing money from my account . When I stop paying they send my file to collection office . Please guys I beg don’t go for shapes . Planet fitness or other gym are way better . They have s better service with one month payment plan with no commitment.Don’t sign with shapes please

Great Place to workout. However, the coed section is too small.

I canceled my membership in June and i still have to make 3 more payments until my membership is fully canceled. That is very wacky and inconsiderate. My membership has long being expired since April 2020

Absolutely love my experience at Shapes Pembina!!Super knowledgeable staff and always friendly.Facility always clean.Excellent variety of classes and instructors who have a passion for their career.Childcare is a wonderful option for my family.Such a positive place and keeps us motivated to feel stronger both physically and mentally.

The new renovations have made the gym so much worse. Much smaller area, less equipment and yet the same price.If you have any concerns the staff just say to phone head office. I tried and they were even less helpful.The majority of the 5 star reviews are because the gym offered free t-shirts to leave a good review. It also appears that facility staff are leaving positive reviews.If you are looking to sign up for a gym for the new year there are much better options close by.

Great location for people living in the south side of the city. Very clean environment. Very friendly staff members, they always greet you with smile and great customer service. The size of the gym is huge compared to other gym in the city and Shapes offers free classes for members. Not even that, you always get calls from the staff asking how’s our experience with Shapes so far and they always have something to offer for free such as personal training session, some classes and so on. I highly recommend if someone is considering in joining shapes.

Great gym!! Staff are amazing and so friendly!! They make you feel very welcome. I have been using the Pembina location for more then 9 years now. They provide a good daycare hours making it easy for parents to get to the gym!! However only complaint is daycare closes 2 days on holidays forcing me to go to other gym that provides a daycare on holidays. But other then that I would highly recommend this gym!!!

Great gym! I’ve been a member for at least 8 years. My rate is very reasonable, and I love that I can add tanning and hot yoga to my membership for a VERY reasonable rate. Seriously cheaper for those than anywhere else. Staff are always friendly, there is a large variety of machines too, not to mention classes! I enjoy the option of having the women’s only side or the co-ed side for when I go with my significant other.

New renovation works for me because I go after midnight. But it is smaller that previous layout. What Im really disappointed in is the massage chairs. They cant be used if no staff is there. I think the chairs should be operational after hours. They wouldnt get used enough to possibly cause any harm to them. I agree the chairs need to be monitored during the day.Staff is still great though.

I went to buy membership for a year but the staff there was not at all professional, staff was very rude , the manager (Natalia) is very rude , never going back.

Recently I have been going to Shapes Fitness Centers on Pembina Highway in Winnipeg. I have been tagging along with my daughter for a few weeks now. What an inspirational Place to be. Staff is very friendly, and really helpful to somebody new to this type of exercise. Instructor was on her game and kept us all motivated and moving. Good clean gym with quality equipment, Love the fact that the workout is always different, easy yet effective. I am looking forward to next week already!!

I love Shapes and definitely think it is the best gym in Winnipeg! Over the years I have been to many many different gyms in Winnipeg, and I can easily say that Shapes is my favorite. Shapes gyms are bright, clean, and inviting. As a woman, I love the option to work out in an all-women environment. I feel relaxed and super comfortable. I also totally love the classes at Shapes! They motivate me to work hard, and prevent my workouts from getting boring. I love that you can go to any Shapes location in the city, and the classes are the same; they have that consistency which makes it easy and comfortable to go from location to location. I also love the music in the Shapes classes. Current and upbeat, they always keep me feeling happy and proud of myself for working out! I also love the soft floor in the hot yoga studios. The soft floor is a delight for my sometimes painful feet. I love Shapes!!

I have been a member at Shapes since it opened over 20 years ago and I have always enjoyed it. They have a great variety of classes morning, afternoon and evenings as well as hot yoga. The instructors are some of the best in the city, continually motivating and educating members to exercise safely as well as having fun.

A good place with good vibes to workout. Really Great and helpful staff. The only thing they need to add is monthly passes rather than 1 year contracts.

I’ve gone to Shapes for a few years and it’s always been pretty good. It’s a gym, it was big, had a good sauna, all you basically needed. As many know, the new renovations weren’t the best changes (Small, looks a bit tacky, sauna is nowhere near as effective as the previous one) and so I decided to go to a gym closer with a lot more amenities for a couple of dollars more. When I went to cancel my membership I had the front desk lady act like a kid and say, “Whyyyy?” with a sad face. She tried to bargain with me and then after all of this I received a random call a week later asking if I changed my mind? Of course not. The reason I’m writing this is because of professionalism and customer service. Both so crucial and were big misses. It would’ve been nice to be asked what I wish was different and how the gym can improve moving forward. Hopefully there’s a lesson learned here. Have a great day

The facility is always clean and inviting. The staff have always answered my questions and provided solutions from the manager to the front desk personnel in a friendly and inviting manner. Pleased with my decision and the times Ive been able to engage in a change in lifestyle.

Their Morales are criminal. Charging a wrong credit card for 5 months while I havent been to the gym once because I had broken my hand. Did they notify me I owed money each time I was getting charged? Nope, but collections sure did. Absolutely pathetic. They did nothing to help.My Credit card expired at my new gym recently. What happened? They sent me an email instantly when my card was declined and I was able to provide an updated card. Simple.Shapes is full of criminals and the girls at the desk will tell you something different than youll hear from management when you dial.

Shapes Pembina is a top notch fitness centre. Sylvia is an excellent manager with great knowledge and interpersonal skills. Kinga is incredible! Her vivacious energy and friendly reception make everyone feel welcome. The fitness instructors are so amazing running fun and innovative classes. I LOVE the access to hot yoga included in the membership. All staff are friendly and so helpful. The equipment is consistently cared for and updated as required. The new lounge and massage chairs are the icing on the cake at this gym. For a most economical and positive experience you need to come here!! A truly professional and healthy environment!

Cant wait for the renewal to complete. I enjoy the club the most. Its gonna be awesome

Great Renovations.... love all the new equipments... great and friendly service by the staff here... always my 5 stars for SHAPES...

I am a huge supporter of Shapes and am fortunate to be a member since 2013! I love all of the options available with the group fitness classes, a large variety of fitness machines, hot yoga classes, clean change rooms with a VIP option, friendly staff and a number of excellent instructors! The entire Shapes experience leaves me feeling challenged, inspired and healthy! Since Sylvia became manager, the customer service and cleanliness of Shapes Pembina has improved 100%. If you are thinking about a gym to join, choose Shapes! It will meet all of your fitness needs and you will love it!!

Staff is very rude , doesn’t know how to talk to the customer, very disrespectful

I have been a member for over 21 years (on and off) but continue to come back to Shapes for the facility and the staff, namely Sylvia. The facility is well maintained, clean, and a great variety of machines, work out equipment, work out classes, yoga classes and flexible hours. Sylvia has been a consistent and familiar face for probably the same amount of time. She is well invested in the facility and the members. She is personable, knowledgeable approachable with any concerns, or comments and definitely knows the Shapes facility and business.

The vibes of the people here are so chill. The staff and the members are actually like a family, and we all see each other. Even if I don’t know people, they smile at me like they know me and are always nice to me. It’s just a really loving gentle soul space to connect with people.

I come to Shapes primarily for hot yoga. Every couple of weeks, they have a problem with the heater in the room (its never communicated to members ahead of time). Just today, I came dressed for hot yoga, only to duck out partway through for socks & a sweater because it ended up being air conditioned yoga. Ive addressed it with instructors and front staff members, who have told me that after a power outage the heater has to be re-programmed. But the instructors cant program it. The front staff cant program it. I presume its someone in management, but no one Ive asked seems to know. It seems absurd to me that there isnt a thermostat accessible to both instructors and front desk staff. Shouldnt the instructor be able to turn the heat up or down if its too hot/cool in the room? Every other yoga studio Ive been to has this. Just not Shapes.Ive given this review 2 stars, and Ill keep coming here, because there are so many AMAZING instructors (especially Lynda and Lindsay) who work their butts off and do an incredible job.PS. This Shapes had a promotion during May-June 2018 where you could get a free bag in exchange for a 5-star review. Anybody who received a bag in exchange for a 5-star review in that time period, and did not disclose it in their review, is in violation of the Canadian Code of Advertising Standards.

I was visiting Winnipeg for a conference and looking for a gym with complete exercise equipment. The hotel we were staying at did not have a very good exercise room but was near a Shapes Facility. Shapes had all of the gym equipment that I use back home. Free weights, pull up bar, sit up bar and lots of space. In addition they also have a climbing wall, and a fitness training area. I would recommend anyone looking for a complete workout gym to consider Shapes or if you are visiting the area to select a Visitors Weekly Pass. Very reasonably priced.

The office is the worst to deal with especially feel bad for you if you have to email them as they take extremely long to reply. Did not handle covid well and extended my contract an extra 3 months for absolutely no reason and did not tell me! Highly dont reccomend this gym wish I would have never signed the contract

The staff were patient and informative with my questions about changing from my gym recently to Shapes. Even with the renovations taking place, the gym has equipment, weights, and classes available to help me keep up my routines. The only regret is that it took me so long to make the change.

I have been to many different gyms in Winnipeg. Shapes Pembina has given me the best experiences to date. The staff is always a joy to deal with, and the facility is well maintained, and very clean. I highly recommend Shapes Pembina to anyone that’s serious about working out.

Great place to workout

EDIT (for the business owner’s reply): I still have copies of my signed contract. Nowhere in the contract it mentioned about COVID-19 measures, rather it clearly mentioned that cancellation is acceptable within 7 days with a full refund. No, I do not want to waste my time discussing anything further for $30. But please learn to own your mistakes and shortcomings without adding IFs and BUTs at the end of your apologies. Thank you.I went to Shapes on Pembina Highway for the first time on June 03, 2020. After the front desk attendant showed me around and showed me the price breakdown for different packages, I decided to go for the shortest plan which is a 3 month contract and $33.84 bi-weekly after taxes and I went for the shortest plan because she didn’t mention at all that I have the right to cancel the membership within 7 days of signing, given that I have provided a written notice. This is something I got to learn later on.So fast forward to June 07,2020, after working out for two days, I realized that the gym is too crowded for its size and not all members are following the social distancing etiquettes. So I prepared a printed notice of cancellation (2 copies) and went to the Pembina location for cancellation as the paper stated that I would either have to drop it in person to my home club or mail it to their head office. The front desk attendant named Sushmita (her behavior is polite I must say) asked what was my concern. After explaining to her, at first she asked me to mail it to the head office and then after speaking with the on-duty manager Natalia, she informed me that I have to pay a weekly fee of $31.75 for cancelling the contract. I said that nowhere in the contract it was written that I have to pay this fee for cancellation, rather it said any money that I have paid would be refunded if I give the notice on time. Her reply was that due to Covid-19 they are operating on a member-only basis and for cancellation within a week they have imposed this fee and couldn’t update it on the membership agreement due to sudden rush (even though Shapes had the time to create a full proof Covid-19 waiver form). I honestly had no words to argue with at that moment and agreed to pay the fees as my time is way more valuable than running around for $31.75. Afterwards, she cancelled my membership and provided me with a receipt and assured me that no further payments will be withdrawn unlike what I have read from other reviews.My concern here is that I have no problem in paying even $50 for the week if it was under the written contract but it is literally an unethical practice to not let members know about such fees and then put up excuses like due to covid you couldn’t update the contract paper. I have used their facility for two days so charging me isn’t unethical if already stated but charging me when the contract says the opposite is surely unethical. I would not recommend anyone around me to join their club until they clearly state about these fees on their contract paper and train their staff not to skip or bypass providing information about cancellation and related fees.

This shapes is one of the best locations in my experience. Friendly and Fun classes. Had a great experience interacting with one of their consultants Sushmita, she is amazing. Very good customer service from her. Would recommend this branch..

Great classes and great instructors that keep you motivated. There’s lots of equipment to use if you don’t feel like a class. Sauna finishes off workout perfectly!

I regret ever getting a membership here. So much stress and runaround just to cancel.Do not lock yourself into this stress.The only thing staff seems to be good at is upselling membership fees with trainers and locking people in. This is also what Ive seen and heard from many other past Shapes members.Worst customer service as well. (if you want to cancel of course, not if you stay).