Amazing costumer service from the sweetest Vanessa. Thank you!

Products are great , i went there couple of months ago , i thought it was on sale still , i open a bag and see a 30% off ticket inside so i was like wow ok ill take that but when i ask the staff , she tells me ( sorry the product isnt on sale anymore ) so i asked well the 30% was in it so i will take it with the 30% , but the girl tells me that ( did you put it in ) i was like wow really? but the most of my point goes to the stuaff who doesnt care about their costumers , i walked in to see stuff , no hello or a smile they just chill in the back of the store and judge you if you are going to buy something or even worth their time to help you out but even worse the eyes of the bodyguard who stays at the door no smile nothing , its like going into prison , i will avoid this store from now on , and go to the one on mirabel .

Funny how those sales girl look at u 🤣 and do some attitude. Honey please, youre working in a store and you do CUSTOMER SERVICE calm the F down. Merci aurevoir i am going to stop here

Poor customer experience! Bald guy at the cash couldnt do adjust my watch... Much easier for them to just make the sale.Would not recommend this MK.... Ive been several times to the one in Mirabel, and the staff is super friendly.Please Laval, re-evaluate the staff you have on the floor which represent your brand...you have lost a customer...

I stopped in looking for a specific item. Sandro was able to find it on their website just from my description, faster than I could find it myself! Very efficient, personable and welcoming service! I didnt even buy anything and he made me feel like a VIP client. Kudos!

Staff is not knowledgeable about their products which is strange for a high end store like this.

Loved my experience at the store. Im a huge fan of kors but I usually order online. This time I needed the shoe same day so I called the confirm and put it aside. Alessandro , the seller was nice and welcoming. Shop was clean. He gave me great advice for my shoe selection, whether it was what I could wear with them, which size to go to. Ide definitely go back . Thanks !

Excellent service

Busy .. But got a excellent service :) thank you

Went in to buy a cross body bag I saw in another store. I was going to pull out my phone to show the associate a picture of the bag and before I could she said they don’t carry the same collection and blew me off. Not 2 seconds later, I found the purse and told her and she gave me attitude. Bad service, don’t recommend shopping here.

Worst experience ever ... for Christmas my husband bought me the new Michael Kors Access watch, and we loved so much that 2 days after we go back to buy another one for him, one month later mine had a technical problem so we went back to solve the problem we were helped by a gentleman that was extremely unprofessional, first he didnt have the same model to replace, and only two choices for me to replace, than he couldnt give an estimated date for arrival, than when I finally choose a model that I dont like he changed me more $63, when I complain that I was taking something that I didnt like, he told me that I could return and buy online, but because I didnt have the charger I couldnt do the return at that time, suggesting that I wouldnt return the charger the day after... honestly after spending over $900 in that store that idiot thought that I would steal a charger ... I end up paying more for a watch that I didnt even like it so much and leaving the new charger there...after a great service provided by a lady on the inicial sale I had an awful experience when complaining because of a product defectMichael Kors never again

While the store is pretty limited, I could find great customer service and return policy

Horrible horrible horrible experience! I bought a pair of slip on sandal for $180 thinking they will be of higher quality and comfortable. They where very uncomfortable, I had bruises all over my feet from wearing them for only two hours. I went back to the store to see if there is anything they can do and was even more dissapppointed with the way I was treated! The staff was extremely rude, all they said is that if they have been worn they are not refundable, didnt even try to think of a solution and litterally all walked away from me and completly ignored me! I had never been so insulted in my life!Product was horrible, service was even worst! Never ever putting my foot there again!

This mall is heaven for a shopaholic like me. All my favourite brands in one place.

Best

Item not held in inventory, sold out online as well, bad inventory management

Excellent customer service at Carrefour Laval.

Over-hyped products and too expensive for the quality

Got a present here for someone

Jadore !

Super

Excellent service

All are super beautiful and expensive.

Very clean store, very courteous staff very good customer service

So Im going to Michael Kors today Monday, September 24, 2018 (I am specifying the date to target an employee whose name I dont know, because clearly I would have specified it) no customer service. In addition, she was not even busy, she was looking at us out of the corner of her eye, in the middle of the shop, without even a hello how can I help you, it was necessary that myself I say hello, even when i left no good day. Honestly, its ridiculous, its not normal that there are so many negative customer service reviews. Managers really need to hire employees who know the concept of good customer service, because managers clearly do not have respect for customers by keeping staff like this. I love Michael Kors collections, I buy from this brand a lot, but really its not even making me want to buy with very bad service (its ridiculous, but the difference between good service and bad service is everything. the difference on the buyer, its a shame but you lose sales). With that, employees need a good education, because it is not the first time and it is really the drop that makes the glass pour.

Very good service

Strange atmosphere in this store. We feel watched and the saleswomen do not seem to know their work.Still, some products are beautiful. I like the Michael Kors style but there would be a lot of work to do on staff training. ...Especially at the price of some saddlebags! One should have a pleasant shopping experience.

Gorgeous

Very bad service for years ... too bad Because I like the brand but every time I enter this store I feel the judgment. No hello, no smile theyre all there like stakes looking at you or talking to each other.On the other hand, if a 30-40 lady enters the shop, they are all over her!I ended up going to Coach. VERY BEST SERVICE and Best Quality Bag.

Customer service is absolutely awful in this shop you ask a question and the employees look at you annoyed and answer you very dry no education, really disgusted by the staff

It is 8:30 am I enter the store. There are 4 employees and no customers.Nobody salutes me and everyone looks at me askance ... the reason ... I am still in work clothes so I am not well dressed. They you can be to judge that I did not net a potential customer. However I came back to buy a birthday present for my mother .... never again do I set foot in this store again.A little piece of advice for the team: never judge a book by its cover

Honestly if I did not like the model of the bag that I bought, I would never set foot in this store.The girls judge you with the eyes, not even a hello and you see that they try to avoid you Very disappointing of them and it gives a bad image to the company. I just thank the girl who was at the cash desk, the only one who is not snobbish and who was kind enough to give me service.

I love Mickael Kors products. Yesterday, when we entered the store, I was going there with the intention of buying myself a bag and my mother some shoes. During our visit there were 4 sales assistants behind the counter, none of them greeted us let alone asked if we needed any help. Plus that day I had my new sandals, watch, and purse from that brand, so its not like Im not a potential customer (beyond that, everyone everyone should be greeted in store and help out, whatever). So, faced with this lack of politeness, we left the premises and we will go shopping for Michael Kors elsewhere. Really, the customer service should be reviewed in this shop since several sales must be lost due to the attitude of the saleswomen ... Too bad ...

The quality of the scandals purchased this summer was horrible. They were gold and after a dozen times all the color is gone.Pay for the name.

Worst service at Aldo !!! Im going to try 2 pairs of boots and it took 30 minutes! there were at least 4 vendors on the floor and the guy who brought them shoes, only one broke down to serve the customers the others were doing their beautiful and did not stop to look in the mirror!But luckily at Spring its completely different! The girls are super nice, smiling and she takes care of everyone and take the time to serve you well! I did not feel like a bank card in front of them! BRAVO

Wow wow wow ... this is where any dreams come true !!! 🤗🇨🇦💓

I went to buy some presents and I had a really rude service, person says hello and the saleswoman chosen is customers .... so if you are not a customer Mk you have no service

Bad saleswoman.

The Fido store of Carrefour Laval offers the worst service for life, never go there !!!!!!

I love this shop

Superb

Mauvause experience jai choisi un sac a dos en noir,rendu a la maison je trouve une surprise cétait pas la noir cétait vouleur brun.Jappele pour demander daller changer ,ils mettent de côté.Je retourne pour léchanger une autre surprise ils mettent de côté le demo au meme prix que le nouveau emballé.Jai fait un remboursement complet.