Friendly staff. Perfect place to take a break and hydrate after shopping.

Coffee is great but Im disappointed with the ground beans I just bought. Their grinding machine must be broken as the grounds I received are big and grainy instead of small and smooth (ground at #3). Too bad though as its near my house but Im not chancing getting a bad batch again.

2nd Cup...2nd to None...Remarkable..Cordial

Tatianna was an angel, got my coffee right before work her lovely energy is contagious shes the best youve got there!! but the managing is very poor, very cheap for such a big company.. Also very disgusted by worker who doesnt wear his mask over his nose, Were in a middle of a pandemic and working in a coffee shop it should be taken more seriously.

The worst employee treatment, employees need a.lot of training, coffe doesnt taste good.

I always be there with my friends , the location is wonderful and also the services .

Lovely staff, but the rest of yall trash don’t @ me

Excellent service at second cup I would recommend going there

The taste is not that great for their hot chocolate, the Second Cup in Montmorency station tasted less milky

Horrible manager, i really hope to see some changes soon

Lovely staff but horrible manager!! Hope to see some changes soon.

The manager is so pretty J

Very good coffee and good servece and love the offers!

To be recommended

Good coffee good service

Coffee was good staff was very nice. I wish that they would get a new interact machine with the option to leave a tip.

Convenient, but the scanner never works why accumulate points if you cannot use them? Not getting repaired in over two months.

No respect for their customers. They serve expired food to the customers. They don’t care about their employees.Terrible business, this place needs to be shut down

Terrible experience at this location. Went back to the side to ask for a glass of water after putting in a 20$ order 2 minutes before. Was told to order at the cash. When we tried to explain that we had already ordered, the guy got extremely rude and said this is what you call a rush. He filled the cup but left it at the end of the queue of all the other cups that were coffee beverages that were going to be prepared. This is unheard of.

A little pricey for the sandwich I ate it also has zero taste but the coffee is good

Fantastic service and products. Ive been able to meet many of the staff this week, and they have all been very friendly( and I dont speak French,stereotype BUSTED!!!) This is one of the best locations I have been to in all Canada.

I always have good service when I visit. The lattes here are my favorite. They have a good selection of baked goods. In the summer, I love to chill out with a glass of frozen hot chocolate.

I always stop here whenever Im at Carrefour Laval. Good service. Nice seating area. Highly recommend.

Zero Star!Rude and unpleasant service, I bought $13 worth of pastry and had my coffee from Starbucks.When I wanted to put a bit cream in my coffee, one of the regular employees attacked me in front of other customers, in French, saying Im not allowed to use their coffee cream since my coffee is from Starbucks!just for a teaspoon of cream.I told him how much money I just spend there, still argued with me, and another employee transferred my coffee to their cups.I could understand they are sensitive about the coffee issue, but is this really the way to treat customers in this time and day, when there are countless options for just about anything in the malls...Will definitely talk people out of going there, still cant believe some people get hired with zero customer care training and absolute no class.

They could do better, they have the tools and good coffee. They just dont put in the extra effort...

Not one of the second cups id go out of my way for. Staff is nice but coffee quality is low. Its too bad because I really enjoy the coffe at any other of their stores.

TERRIBLE SERVICEEE. They are super slow plus they made a mistake with my order!! Did you ever waited 30 min for a simple coffee??!! And they didnt even apologize!

Honestly, I went for a coffee and for the entire 10 minutes I was in line, the manager was hovering over the employees and berating them in the most condescending dehumanizing manner. I was so uncomfortable, I walked to Starbucks. The employees couldn’t have been more miserable if they were in a concentration camp. If you like Second Cup’s coffee, there’s one 7 minutes away that doesn’t abuse their minimum wage workers.

Terrible service!! Dont spend a dime in this place! Staff is rude and unprofessional, they need a course on common courtesy!

The person who helped us with the order was very gentle and knew the ingredients when asked about them.

SO RUDE!!!! this middle aged woman with dark hair that i assume is in charge was snapping at everyone and when i tried to ask her for a coffee she whipped her head around to look at me and spat What as if my business was an inconveniencek like you shouldnt be that stressed at a coffee shop, its not a top secret gov organization. never thought making coffee was so stressful, one of the female employees looked like she was about to cry

Expensive like Starbucks is not worth it not even half better you go to Tim Hortons.

Have order 1 late, 1 egg muffin and 1 hot chocolate with whip creamlate and egg was okhot chocolate he put some cream then he told i have no more that it..then we think about this for 1minutes then told well we ask for cream on it at the order and we want a refund,,, then strangely he told us i can make some,,, poor service why did your employee did make it at first time, very poor service , we took the refund and went to press coffee... bad customer service, real bad

Pricy a little bit but very friendly staff and great experience

I used to go to second cup all the time.I work in the mall.The last few times I was there, I have never been more shaken. The manager or owner of the cafe was so rude in front of everyone in line including yelling at the employees.The quality has gone down substantiallyYou can see that there is zero respect from the management towards their employeesIt’s actually very sad to see.I’ve been to cafes all over Montreal and seen different teams, But the way that second cup at carrefour is managed is completely outrageous. They have constant turnover and you’re never served by the same barista twice because the hostile work environment is bordering on a human rights violation.

I enjoyed my chocolate milk ty.

Best i been to

The cashier was texting in front of her cash, while her colleague was taking care of a line up. She looked at me in the eyes and turned around to continue to text that’s unacceptable. If you see a girl working with orange hair don’t bother, she clearly don’t want to work.

Good coffee i like it

Good place to have a good coffee.

They have Pinkberry frozen yogurt now! 💖

Best white MOCA!

I order a cheese cake for a take out and they put the cheese cake on its side...8$ for a cheese cake.

New slow staff and seems to work on low battery

Great service , delicious machiato.

Best late caramel ever

Great coffee and service!

Unless youre ready and happy to wait 15 minutes for a coffee after ordering when youre the only one who asked for a latte dont go.

Very bad service

Yummy

Bad service.

No.place to sit

👌👌👌👌👌✌️

I love Second Cup. When I went to Carrefour Laval, I went for my coffee. It was 8:30 p.m. or so on Wednesday and the big curly guy (sorry I dont have his name) served us with a smile and was very understanding for my guys hot chocolate. The girl at the counter should take his example from him, her smile was very absent!

I do not recommend going there on weekends.On Sunday they werent ready for their opening and customer service left a lot to be desired.The week against the bosses is here and it shows. Weekday service and coffee quality is better than Sunday.

I always come here .. however unfortunately this time it was a very bad experience, the team is poorly trained, the working girls do not know the average size of the tall size, in addition I ordered a cappuccino, it was barely filled and everything else was a froth. Likewise, the team was not welcoming. Very bad experience, I am disappointed!

I place an order with skip I was never received and impossible to communicate with the restaurants !!!

The stars are for the pretty brunette at the cash register who served me, if you come across a sarah notice her pretty smile under her mask, it made my day after a hard day at work!the lack of a star is justified by the horrible managing of the high ranking officers behind! my coffee (americano) was good but nothing more, hope to see a new manager at this branch soonRegards,

Pleasant service, great desire to serve us well. You could feel the smile despite the mask.

Very good place to have a great coffee

Lots of flies in place, there were flies in the cake stand. Ice machine very dirty from the outside, disgusting dishwasher, lots of crumbs on the cash counters and messy brown mop visible from on the customer counter ... Really I dont know how public health has not closed this place yet also soiled! What a shame!

Nothing special or awesome

Very good coffee I had an americano it was fresh and delicious.

Scones and smoothie and marcha.excellent! But long queue.

If you know your coffee, choose the bean, therefore unground, this way it will beAlways to your taste

Very bad service. I think its because they are well placed and think they do not have to be polite. I said hello 3 times to the guy who took my order, but he never wanted to answer me. It is true that the customers pass to the chain, but we are humans, ... a minimum of politeness it does not hurt.If the manager / owner reads this comment, teach your employees to say Hello!

Good service. Friendly staff. Flats, open too late ... 😩

The cafe is worse than Mc Donalds. Water with a little cafe nabob style.Clooney should be ashamed to advertise this brand.Or are the cafe equitable.Bresil.equateur.Jamaican.Caubain

Wow 19:15! you can not get a hot chocolate icec the shaker are wash then no customer service! It closes at 21:30 not loud the manager told them to close all that! No problem we will go elsewhere again!

Rarely do I see such unpleasant employees, they dont smile, dont look customers in the eye, forget to scan my cell phone application and also get the order wrong. I still smile and tell them its okay, dont get any apologies but the guy serving me sighs. Worst service ever!

Poor service. Dumb and unprofessional employees. Since the change of ownership, the place has really lost its charm.

Phew coffee is shabby and the employees are not professional. a hello would be appropriate

Caramel correto or simply caramel latte. best choice.

Service a bit slow, but good coffees. I run into someone in training all the time but my coffee is always on point

Very good coffee

Rarely a table no cabaret to carry our lunch but the staff is very kind

REALLY COULD, is always wrong on the order, no excuses, face of beef.I will go to STAKBUCK in the future.

For savvy parents The Cafe Second Cup at Carrefour Laval does not give you hot water to heat milk for your baby. You need to buy. We paid $ 10 for our coffee and we asked for water for our child and said no.

Moccacino with mint without taste ..

Refuse to serve me a granita at 8:10 pm because the machine is cleaning! Wow!

The man at the counter told my friend that the Interac service is not working (we have no cash) so we decided to sit down and after the same man asked us to buy something.

Theyve had no fruit twice so no smothie

Well

Dynamic team, good coffee.

Not bad

I love

Excellent

Place in the Carrefour