Good customer service, found everything I needed had a lot of help from customer agents. Just hoping the items I bought with be good too.

It was my first time shopping at the brick but not wont be my last.i found exactly what i was looking for with the help of Helen the salesspecialist she gave me any amazing deals on all my furniture andi even had the store manager come over and help me buy myAppliances thank you for the great serviceHelen and Philip for making my buying experience stress - free.

10/10! Best shopping experiment online! Jean-Marie was helpful, fast and very reliable :)

Frank was amazing !! Thank you for the best customer experience we could have asked for ! We can’t wait to get our couch

Did a live chat with Jean Marie today and I was extremely impressed with the service. The website was not calculating the warranty costs correctly. Jean Marie offered to complete the order for me and sent me a link to process the payment. Great Service.

Received excellent service from Mr. Alain St.Jean. He was very helpful when trying to decide what type of sectional sofa we wanted to buy. He wasnt pushy and didnt rush us into anything. The next time we need to buy something were definitely going back to see him.So if you go to The Brick in Laval - Corbusier, make sure to ask for him! Thank you Alain!

Complete a online purchase with Jean-Maries help. He was excellent very helpful. He is knowledgeable. This was a great experience from a customer in Calgary. I like Brick again, because of this experience.

I want to say what a pleasure it was to have excellent service from your sales representative, Frank Baratt, at the Centre Laval location in Quebec. He was knowledgeable, attentive, very polite, a true professional and helpful! I will definitely make an appointment with Frank for future purchases.Great Customer service is rare these days, what a refreshing experience!

Bad customer service I was so disappointed my cooktop is broken just we making cooked I had it LG cooktop I used more than 10 years newer brakes plus I took extended warranty I paid I can’t say about sells man he was so gentle

This is my second time purchasing from the brick, and I am very pleased with their customer service and delivery time. I have worked with two different associates, one being Jean-Marie. Thank you for all your help.

The sales people on the floor are nice however, delivery of anything can take months. Customer Service is disappointing and argumentative when you ask to speak to a manager. Not to mention the very disrespectful delivery (Samuel B) - calling the customer a B***h definitely does not inspire me to return to this store at all. They took off with my purchase as well so now it is held hostage. If it was not that I am still waiting for furniture purchased in April and it is the last day of July, already paid my monthly fees. I would return everything in a heartbeat. After years of being a faithful customer, The Brick, I am done with you. The deals are only good with conditions, dont be fooled.

We were served by Frank.He is amazing. Great customer service and very helpful.

I had the pleasure of dealing with Jean Marie today, the service was very quick & efficient. They had the item I needed at the warehouse which they immediately set up for pick up. Highly recommend :)

The person named Louise is great! She gave us an impeccable service. We purchased a mattress and she gave the best advice and my son loves his new mattress! Thank you!

I would like to take this opportunity to thank Louise at Brick in Laval for being there and assisting us.Last Saturday, we went to Brick with intention of looking for a specific sofa style and with specific material for our basement, after a quick tour, we were leaving the store when Louise greeted us and inquired about our needs, we had already dealt with Louise in the past & let me just say we all sleep soundly every night. All this to say after being on the verge of leaving the store and Louise greeting us, in a min, she showed us a couple of models as per our requirements, one of them was a perfect fit. All in all, very smooth shopping experience with Louise.

The best service with Louise … very professional with very good explanation on each product and always in a good mood thank you so much Louise for your service

I want to say what a pleasure it was to have excellent service from your sales representative, Frank Baratt. He was knowledgeable, attentive, very polite, a true professional and helpful.

Very impressed with the exceptional service offered by our sales associate Helene Cote and beautiful selection of furniture !

The Sales Associate in the Appliance section named Celeste C. was a pleasure to deal with. She provided us with excellent facts about the various dishwashers we were looking at, and was knowledgeable, personable and reasonable. Her efficiency was also appreciated. I would highly recommend anyone shopping for appliances at the Brick in Centre Laval on Boul le Corbusier to look her up.

While the salesman was nice, we later figured out it was just a routine he does with every customer. Once we paid for our furniture, we didnt hear back from Brick again. We had to call their customer service to get an update on our order which was supposed to be delivered almost a month before.While speaking with the customer service, they lied by saying that they sent us an email to warn us about the delays. I had to show them my inbox that contained the only email I received from them: the one confirming the order. They apologized and told us we would receive the furniture in September. Unacceptable considering we paid our order in full in April!The salesman also failed to mention the furniture had to be assembled in a mere 26 steps! You pay a premium price for IKEA quality furniture. Might as well just shop at IKEA for the same quality at a cheaper price.

Purchased items using the online chat feature with Jean Marie M. Very simple process, all of my questions were answered and I was sent copies of my bill with notes and the chat transcripts. Would definitely use the chat feature again.

Went to look at buying 3 appliances at this location. The appliance section looks like a liquidation warehouse. We wandering around looking for something that would fit our needs. Signage was poor, a mish mash of fridges crammed together. An unsightly mess. One salesman was serving this spot as the others standing around just talking dispersed into other areas. He looked at us once and thats it.A possible decent sale was forever lost. Will not return to this Brick.

Was a pleasure to deal with Celeste in appliances! She was quick with information, and very pleasant personality😀Also dealt with frank in the furniture department. Gave us a good laugh and was very efficient in finding us the perfect couch! Thanks 😊

Met Mr. Frank Baratta the salesman at Bricks and was super impressed and would recommend you to go see him for any help you need....

Frank gave me an amazing service, he matched the price of a product from another store I will definitely come back to buy my furniture with him!

Jean-Marie completed my random chat sale and took care of all my details online.. What a great sales person to have on chat. Very friendly and worked hard getting my previous purchase history records from another store. You Saved me a lot of time and money too Jean Marie !!. I will be back to the Brick and will look for the Laval Que store too!!.. I miss my Home in Montreal . Je suis né à Montréal .. Great Appliances and Great PRICES !!!

Great service and amazing prices.we had excellent service from Louise known her for ten plus years always offering us what we want showing us the specials.

Excellent service ! If you’re looking for someone to help you out ask for Frank he’s awesome ! :)

Amazing service with great advice. The salesman Frank was very helpful and treated us like family!

If you want to purchase something from the brick, I suggest you go see JeanMarie or Frank. Two great sales representatives who follow up with their customers and their needs. I had many problems with the brick and JeanMarie always found a solution and was willing to do everything to fix the problem as fast as possible. Even remembers my name every time I walk in. Same goes for Frank, they both are there to meet the customers’ needs.

We strongly recommend sales person Bouchra Laouini in this store, she had provided us an impeccable service. She was helping and co-ordinating from process A to Z of the happy purchase of furniture for our new home in Laval. She even continuously call and update the delivery status and make sure that the customer is leaving happy at the end of their purchase at Brick. Go and find her in this store, she will do more than your expectation in terms of selection of furniture and co-ordinating your purchase order until it get delivered.We strongly recommend this store location. We have purchased around 10k$ furniture and beddings. The financing option of Brick so cool and easy in processing. The price offered from the shop is satisfactory with many complements from the shops. All the promised delivery date, order cancelling, refund service, price guarantee match refund and gift credits are conformed on time. The fast servicing in this store is excellent to point out.

We went to several furniture stores in the last couple of days including other brick stores as we were looking for many different furniture pieces for our new home. Fortunately today we landed on Louise who was amazing and catered to all our needs. Thank you for your excellent service Louise, we will definitely be back for more!

Had an amazing experience with Frank Baratta, he was more than helpful in the whole experience of purchasing! Wasnt pushy, very informative and was a pleasure to talk with! Excellent service would recommend anyone looking at buying anything to talk to Frank!

Awesome! Been dealing with the brick for awhile (15years), Mr.frank B., is by far the best salesman there, treated us like family , very experienced, knows what he’s talking about, can’t wait when my furniture comes!

Great service online from Jean Marie. Cant wait to get the delivery!

Ive been doing business with The brick Laval since 2008 ONLY with madame Louise Samerdjian because shes the best with 100% experience. Never had problems with her i remodeled my house completely 3 times fluently with her. I even recommended her to friends and family members and i received 100% satisfaction words from them about her. The Brick gets 5 stars cause of employees like her. I really want to thank madame Louise again and i surly will do business with her in the future.

Simple and easy, ended up online chatting with a sales rep! Great service as always :) Merci Jean-Marie!

I had the pleasure of dealing with Matthieu G. & Louise. Very friendly individuals! Thank you both for your professionalism & friendliness!

If I could ZERO STARS, I would. I purchased a sectional in October and was promised that I would get it by Christmas. Only half the pieces arrived and one was damaged. I was told that I would receive the rest by June, then July, now August. Today I was told that there is no furniture in stock and they do not know when we will receive the rest of our order. So, we paid for 1/2 of our furniture that arrived DAMAGED. We want to return our sectional and get our money back but we were told that it was not possible. This feels like we got scammed and we will never see the rest of our furniture. I guess we will need to see THE BRICK IN COURT!

Me and my boyfriend have just purchased a beautiful couch at the brick. And had the pleasure of be served by Frank Baratta!What a character and a wonderful service, listened to Us, helped us make the best choice for our lifestyle!

I was served with very good service rep LOUISE , she was AMAZING helped alot . I highly recommend 👌

Despite a very busy day, we were rapidly answered by the staff. Information was given and despite our order taken us to the 4 corners of the store, the staff and manager remained calm and charming.Thank you.

I like this place good service but they need to get a facelift old looking

I hade a wonderful experience during my visit at Brick in Laval Frank Baratta was amazing he exhibited great customer service. He was courteous , attentive and knowledgeable. I will definitely go back and ask for Frank.

We really appreciate Justin Bellemare he helped us well. Highly recommended nice doing transaction with you guys.

Dont waist your time nor min in this place. They are unprofessional, incompetent. They will give you delivering time and not show up nor bother to call. Erros all over and communication very poor. You will go crazy trying to get any information from them unless you want to waist gas.

I purchased on line with the help of Jean Marie and my experience was very pleasant and seamless. She was very helpful.

Very good service with louise Semerdjian she has a good experience in sailing and she was very helpful person thank you

If you go to brick ask for Frank, excellent customer service!

If I could give less than 1 star, I would. Please please, for the love of all thats holy, do not shop at the Brick. I spent close to 5000$ on 4 big pieces in May for a delivery date of July 2nd at the Laval location. Everything was confirmed. Found out on my own a few weeks later that one of the items was back ordered until end of August, had to cancel it. The manager at the store was of no help whatsoever. Triple confirmed everything else was on track for July 2nd. Moving day, no news from the store. Left 5 voicemails before I was able to reach someone, only to be told that two of my items will only be arriving to the store NEXT WEEK and the third item is in stock, but has not been scheduled for delivery. Was told I would get a call back after some verification on what happened with customer service, got no call back. Was unable to reach anyone for the next few hours, so showed up to the store to get answers. The salesperson Louise who sold me the items was too preoccupied with new customers to attempt to fix my issues. Store manager Jamal was rude, condescending and unprofessional. No ownership was taken, only justifications and excuses were thrown around. No help was provided, no solutions. Worst customer service experience of my entire life. Please, save your money, your time, and preserve your mental health. The Brick, I dont know what kind of training you provide to your employees, but please invest in some new material.

Frank Baratta gave excellent service! Would recommend his service to anyone. Thank you!

If I could give this store -5 stars I would.. I order a sectional couch and scheduled a delivery for Tuesday June 15th, I received a damaged article and was the wrong orientation of the L couch I refused the delivery because I did not want to be held responsible for it being left at my home. I went to the store because it was ridiculously hard to get them on the phone. Once at the store and expressed my unsatisfaction about the his issue the service manager told me she don’t have time to deal with my issue and walked away. EXTREMELY UNPROFESSIONAL!! I complained to the floor manager and thankfully he found a rep who was able to some what help me and offered me a delivery for Thursday June 17th. Once the delivery men got to my place I inspected the couch, some minor damage was found but underneath the couch I figured it wasn’t that big of a deal.. once everything was said and done I was quality checking the movable headrest I found YET ANOTHER defect completely crooked and approximately 2inches of difference. So when calling the store to explain them the issue and completely fed up at this point I requested a refund and the receptionist refused and said “once it’s in your home we are no longerresponsible for the item and can’t offer you a refund” so now I’m stuck with a defective sectional that clearly had not had any quality control inspection. To top it all off I already lost 2 days of work because of this and now will be losing ANOTHER day of work so then can exchange it AGAIN!!!! I wonder who will be covering my lost income…This is unacceptable service and will definitely sending my complaints to the head office.

Excellent customer service, staff is very patient.

We purchased a beautiful couch with the great help of Frank Baratta. He gave us great service, was friendly and guaranteed us the best price. We thank you 😊

I had great prompt customer support from Jean Marie. She was extremely helpful and efficient when I went to purchase a new recliner using my instore credit I had accumulated. I am very happy with the outcome and would highly recommend her service again.

Brick in general and this specific store have the worst possible customer service. Do not buy from them. They messed up my delivery twice and made me wait at home like my time was worth nothing. Then they advised me that my item was available for in-store pick up when I had paid for delivery! Try calling to the store and press every option to see if someone answers you…. You won’t have any luck. Bad bad bad

What a horrible place to shop they’re never honest and never trusted staff and Manegment changing prices and they are laying they have no idea what Manegment is and they have no idea about how to be a sales manager or sales person everyone in this place is telling you different things they make you pay taxes first and than when time come for delivery they change price and make you stack with their non honest idea and this is wrong, if I could give them one star i will and I m in court with them now and very serious issues with billing and changes on the bills and they don’t except return and they don’t refund, this place should not exist for public at all never ever again I enter this place and I don’t recommend to anyone never ever !!!

I love the service of the brick Laval and specially of Mme. Louise. Very positive, reliable and friendly approach. She will give you all the information you need very positive way and unique. Great experience.

Huge collection, reasonable prices and amazing service by louise Semerdjian, she waited for us very patiently while we were having some trouble with our payment method plus her noticeable experience and professionalism, was very satisfied with the service

I WOULD LIKE TO THANK LOUISE WOW SHE WAS AMAZING GREAT SERVICE VERY PROFESSIONAL THANK YOU WOULD DO BUY AGAIN IN A HEARTBEAT

We went to The Brick and was served by Helen. She provided us an amazing service and helped us find everything we needed. She was very patient, nice and polite!

They are just changing their promise .Very frustrated .

Great support from Jean-Marie on the chat. By his excellent service, he will directly contribute to improve your stay at Manoir Alegria! Look us up on Instagram/Facebook and come visit us!

I had great prompt customer support from Frank at Laval store.He was extremely helpful and efficient .I would highly recommend his service again.

Great service by Justin. Thank you.Hope the delivery will be seamless.

Good quality, amazing staff, flexible customer service, fast deliver. The frustrating thing is the high purchase limit to get free delivery ( it’s 500$!!) . It’s dood idea to review this policy, as well as the exchange and return policy, as it’s not allowed to exchange or return after purchasing!!( at.... we need to pay only 100$ to get free delivery and we can return an exchange anything )

Ordered a couch and paid in full in August, delivery date set for September 3rd. On Sept 1 use online chat to find out delivery time, since ether never answer the phone, and they informed me that the couch was on back order - won’t arrive until Sept 14. I had no communication from the local I ordered from, only found out because I called. Then on the 14 I spent the day trying to get through to the store but either was hung up on or put on endless hold. Used online chat to find out the couch is delayed again and won’t be available until October - still ZERO communication from the location about any of this. An email or a quick call to explain the situation and offer options would be proper customer service. Ask the online chat person to have the manager call me because this is unacceptable - we have no couch and they have had our money since August. The manager calls and is rude and uncaring about the situation, offers no solutions or apologies. Said the couch won’t be delivered until after October first and nothing they can do. First and last time shopping with this company, at least the head office was apologetic and understanding and fast tracked the refund. Went to Brault and Martineau had excellent service and a guaranteed delivery in two days.Do not shop here or give them your money.

Courteous sales staff...keep it up Frankie...especially at your age...

Jean-Marie was incredibly helpful & patient! Thank you!

Terrible, placed an order online showed as in stock, charged 900$ to my credit card. delivery day came no one called, called the store only to find out item is not on stock. Didnt give me a new delivery date. Sent 5 emails to both the store and form filled out online, havent heard back. Head office customer service number doesnt work, can just leave a message, website customer doesnt work. Doesnt open. Will never order from the brick again. Take your money so quickly and then when you question where the merchandise is and why you werent notified its not in stock they brush you off or dont respond to emails. When will I get my order!? I have already emailed [email protected] are you making sales if you cant fulfill orders and know customers will have to wait. Why cant you have the common courtesy to notify customers their orders wont be delivered despite giving them a delivery date? Cause you want the money thats why. Then we have to struggle or be patient cause of your greed. If only you replied to emails as quick as negative google reviews. I see your priorities.

2nd time I get a defeated dinning table. Purchased on nov/2020 . Next delivery end of August/2021 to replace current defeated table. Terrible customer service regret doing business

We had a very nice experience at Brick store recently, they have good deals in addition to the high level of professionalism and excellent customer service we got from Frank Baratta. He was extremely helpful ,efficient very positive, reliable and friendly. Ask for him you will never regret. Big thanks to you Frank from Dania & Mohamad.

Since 2009 and all our furnitures from brick my brother when he got married to my mom and my other brother and me never had any issue,in 23 June 2020 we went to buy living room and I bought with warranty and I wait till august to have it delivered so after one month the fabric become loose and looks like I have it from 3 years ago also when we sit the legs gonna slid and make noise and the sponge not firm as should be so I called them right away and told me send ya pictures and will send you a technician and the technician came and saw everything and he said it’s not normal after one month and I told him I have no kids no pet we are 3 adults so how come this happen he said nothing can be fixed it’s poor quality and gonna make his report then I should get answer from brick in 10 days I wait then called and told me we don’t have the report yet then I wait 10 days and went to the store no one was helpful and told me come and see the manager she will decide I went and met a lady told me she’s gonna speak with her manager and call me back no one call then I call the next day and they said well it’s normal the fabric to be loose and they can’t refund or exchange and I told her and explain that it’s not normal after one month and I wanna talk to the manager she puts me on hold then told me the manager is busy and gonna call me in few minutes and sure no one call,i also bought dining room and haven’t receive it yet but definitely I will cancel it ,I don’t want refund I want exchange but they don’t care they took the money I start the payment before having my items delivered so really don’t waste your moneyOne thing is good in this store is the sales man Franck he’s very professional and nice.

Came to the Brick Centre Laval with wife and was helped by Louise. She was very willing to help and walked us through options. Very appreciative of her! Thank you Louise!

The best and kind person ever is Mrs Louise, she is best sales person at all....I recommend 100%

Thank you Frank for your very good service

Worst place! made me a price didnt honer is own price ask to speak to manager... He was a joke. left Place to AVOID! Went 3 times to purchase washer. AROGANT manager and seller! AVOID!

Honestly love this place, Louise is such a great sales rep. Shes extremely knowledgeable and honest, Whenever my boyfriend and I come here shes the one to see. Great prices and good quality items. Thanks again Louise!!

I am very disappointed in the service that i have had with the brick Corbusier Laval. I purchased my items end of October and was very specific on when i needed the items delivered. They called when my items were in stock and i told them i needed them in January. Come January they no longer had my items in stock and i am still waiting till this day to receive all my items. When making the purchase in October the salesperson pressured me in buying them on the spot to guarantee me having them by the date i wanted which clearly was untrue. They never answer the phones and are extremely rude and I even heard that they sold my stuff to someone else to make another sales and until today I’m missing my fridge and they delivered my washing machine scratch they scheduled 2 appointment and never called me to change the date and never show up I had to take 2 days off for nothing. Very disappointed on the service they are all rude and I Will never shop there again I rather pay more expansive than live an experience like that and on top of that I had to be in the middle of 2 rep that they were fighting for the sale very unprofessional.

Went to the Brick in Laval yesterday.We were taken care of by the most incredible salesman Joulane J.He was very patient attentive honest and I really really recommend anybody and there are a lot of us out there buying houses to point yourself at this Brick!Incredible service and great prices again a big thank you to Joulane J😁

We bought a buffet and a coffee table from Brick! We didn’t get them delivered yet to check the quality, they look amazing though, and I’m giving it a 5 star already for the lovely service (Frank)!

I would love to thank louise semerdjian the wonderful saleswoman for helping me out today !!!!! louise is a lifesaver!!! thanks louise !

Nothing is more important than a positive and professional experience and I certainly had this with Mathieu at the Brick in Laval. Thank you for your customer focused approach . You deserve to be recognized!

Dishonest sales tactics to trick into making a sale.We had made a purchase on a Maytag fridge mid October 2020 and was promised by Jean-Marie that it would arrive by mid of November. But he said just in case, it would be by end of November at the latest. I have not received a call by end of November about delivery Dates, so I made the call to the customer service which they have yet to get back to me as of this review. Jean-Marie have not called me to let me know that they had disappointed me. So I had to make 2 visits to talk to them only to be told that the delivery date is for February 2021 and subject to more delays. If they had been honest from the first place, I would have gone to Best Buy to order in the first place and they even guaranteed 3 weeks. Alas, that 3 weeks delivery would have been good back in October, now it is December and everything is expected to come by April 2021.TLDR; Jean-Marie lied about the delivery date to make a sale only to not hold their end of the bargain.The Brick needs to review their slogan as that is also not true. Stick to buying from Best Buy, they truly care about customers and at the very least call their customers about any future delays unlike The Brick.

Louise Semerdjian helped us make the best decision for our mattress. We are very happy with her customer service and honesty.

The best service specially Madam Louise she was very helpfull.

I am very satisfied. Good experience to get back my item . Fast services

Salesperson was good. Items not. Most items had to be exchanged. Received the replacement sofa chair yesterday. Lining has two holes, one very big. I was told by the CSR that they do not consider this damaged. Offered $40 cr!! sure doesnt cover the cost of my time! Last week I received the headboard ordered $700+. It had staples sticking out of it! Managed to get a store cr. Save yourself the stress. Go elsewhere.

Very happy with the whole experience - great focus on client satisfaction. First time shopping for home furniture and we were served by Louise. Louise gave us an amazing service and she went out of her way to make sure everything would go smooth. Made the whole experience seamless. A very genuine person and a hard worker. Very happy with the help she provided us and would 100% buy again from Brick Laval. Thank you Louise!! The delivery was like Pizza Hut!

Always buy from here excellent quality and very good customer service specially from Louise .

Louise semerjian was amazing!!! Excellent service! Go see her- I highly recommend her

My boyfriend and I were looking for a precise bedroom set. At first, we didnt get good service at all. We were very disapointed and walked out empty handed. We then came back to see another employe, named Louise. She made the experience incredible. We found exactly what we were looking for. She was extremely helpful and kept her promises. Prices went down later that week and she adjusted our bill as promised. Thanks!

The worse customer care that you can find in Quebec.To responsible person of this companyI did 5 time big purchase from your place all 5 times had a problem.When you guys will fix your management team your customer care was the bad now your manager is the worse because she is wasting customers time I would like to say to all customers don’t try this place their service is the worse.

Very poor service at pickup Door. End up waiting hours after receiving call from Brick of product available.

Great service! From the moment I walked in I felt the warm welcome. Frank is top notch, I love his sense of humor and his honesty. Helpful and on the ball ! Appreciate your assistance and excited to receive my new bedroom set !!

It’s good service and the employee’ were very friendly

Thanks for the service Frank . You did a great job :)

They said they would call me to reschedual my delivery for my sofa and never did. After I called multiple times they answered a week later I was put on hold for over 45min.

Super great service!!!!!! frank was VERY helpful with choosing a bedset!! 😀

Excellent service. Went today with my parents to look for a mattress for my mom. Louise the sale rep was excellent. She was patient and offered us multiple choices. We came out 30 minutes later with an amazing purchase.I recommend