Excellent service and superb dentist. Had to have an extraction and I was quite anxious. The Dentist was truly excellent, no pain, great at quelling any fear. Top marks. Staff very helpful

Absolutely disgusting service I booked an appointment yesterday for today got told extraction was £62.50 only to be told when I arrived I had no appointment then to get told I would have to pay £215 avoid this practice they just cowboys and scam people not professional not helpful only interested in ripping people off

My experience @ this dental surgery is beyond words.I had an appointment @ Chopra Saturday am March 20,21 only to find out upon arrival the receptionist demandedI pay £50.00 upfront. The reason was my appointment waswritten as emergency in the patient diary book. I clearlyexplained my appointment was Not an emergency. Myoriginal appointment with Chopra was cancelled last springdue to this pandemic. I asked for another appointment &the immediate reply from the receptionist was a clear No.I walked out not wishing to ever return to this business again.My teeth deserve alot better treatment.I have never had oneCavity in my life !!!!!! Yes I have hearing loss but my Smileis Wonderful. And No I did not make a mistake about myappointment I had the details/confirmation sent to me bytext. Am now far happier with another dentist where I getthe respect I deserve.Janine Rhodes

I went here to have a broken tooth extracted and, after I admitted my fear of dentists, the dentist here was extremely kind and understand. He had the nurse hold my hand through the procedure, explained what he was doing throughout, and asked several times if I needed him to stop. By the time it go to pulling out the tooth I was so relaxed I was surprised when he announced he had finished.

The dentist that i have is really good. I had my tooth removed last week, she was really good at explaining the whole process and put me at ease. this isnt to say it was my first-it was my ninth, but my easiest and stress free. She is absolutely amazing solving questions and needs and also with the teeth that i have had out with her, ive had no complications! the only downfall is the receptionist-she is so rude and degrading to me and my family!!

ABSOLUTELY APPALLING DENTISTRY VERGING ON CRIMINAL CONDUCT.HiCould I please arrange an appointment for a second opinion regarding a dental appointment I had today at 1030hrs (9/9/2020) in Canterbury. This time with my own Dentist.I believe there has been some confusion... The last time I saw Mr Opoku I was in severe pain for three days and had blood coming out of my mouth. The reason for this was because a load of glue had been left in my mouth, which was cutting into my cheek. Astonishingly, I believe the appointment which has been made for me is with Mr Okoku again as it has his name at the top of the statement I was given. Obviously, I have previously stated that I will not be treated by him again.. This appointment is for 30th of September at 2pm...In addition: I have been looking at your website and believe that an attempt is being made to overcharge me for said treatments..In addition to this:.. Mr Okoku has also stated that a second filling is required because the current filling is falling out and.. staining my teeth.. This blatant and ridiculous lie demonstrates categorically either: His total incompetence or his very sinister tortious dishonesty. I would therefore appreciate it if you would forward my comments to the owner of your business, so he or she, can explain to me which one of these two scenarios is correct.Naturally.. I will also require an explanation of how I ended up in his chair again in the first place.My very best regards,Kevin Overy10TH September 2020 @0945hrs: I was contacted by the Canterbury practice inviting me to arrange an appointment to attend an assessment in Sittingbourne.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Dear Sir or Madam,Thankyou for your kind invitation to arrange an appointment to attend an assessment in Sittingbourne.Obviously, I would like to decline your generous offer. The reasons for this include but are not limited to:....~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Thursday 10th September 2020 14:13HRS I have received the following email from Mr Okoku:My attention has been drawn by My Boss that you were not happy about yesterdays appointment and what transpired.I completely understand why you are upset when you told reception you didnt want to see me again.The response from the practice owner Peter Chopra was~~~~~~~~~~..I am sorry that you have been unhappy with the dentists you have seen at our Canterbury practice and have had reason to complain.Under the circumstances I would suggest that as you are dissatisfied with your experience at our practice that you find another dental practice for a second opinion and for future provision of your dental care.Thank youPeter ChopraPractice owner

Really disappointed from that clinic, if you need good dentist just go to another place.

Stay WELL CLEAR!!! AWFUL!! When I made a complaint I was basically told by the receptionist to go find another dentist without completing work that was needed. Terrible bed-side manner by practitioner Daniel!!

I went here years ago and had a very bad experience. I was told that I should make an appointment to come back to have multiple fillings done. I had such a bad feeling about it that I never did. Ive since been to two other dentists including a private practice and Ive not been told that I need this doing. I dont normally leave Google reviews, but I want to here because I think its right that people have a warning.

Had toothache for 4 months. Finally had it out. Dentist daniel is lovely. But the old receptionist. What a miserable rude old bag. I absolutely hate going to this dentist because of her. And will be looking to change. Shes the most rude horrible person Ive dealt with. She should be sacked. And Ive put up with this for 8 years. I even got a huge fine because of her. Because she told me to tick any benefit that it didnt matter. And I got £170 fine

Found a lot when I did go here with my key worker. Was shocked how i didnt look after my teeth due to coca cola addiction. Kind of my own fault. But the truth is i gotta have dentures which kind of embarrassing for me.

Had two fillings done yesterday which is never a nice experience but the dentist and her assistant were just lovely, so kind and reassuring, many many thanks! Also its the first dental treatment Ive ever had done where there was no pain afterwards! Thank you!!

Some of you people who say the surgery is rubbish shame on you. Brilliant Brilliant talk to you about what is happening and 100%no pain I should know as I have a fear of dental work.easy to book appointment and very polite will use them again and again. Keep up the gooooooooood work.

Compassionate staff who are reassuring and friendly. Ive always felt fully informed about my treatment and given the information to make the right choices for me.

Useless dentist I ever meet please stay away from this place

Super rude receptionist and the work done a year ago has failed and the dentist seemed like she didnt have a clue. AVOID

Really surprised about some of the negative reviews, Ive attended on three occasions and had really good treatment every time.The receptionists are friendly and helpful, the dentist talks through the treatment with you and shows a high level of care when carrying out the treatment and the dental assistants are great too.Really happy with the treatment Ive received.

Staff are friendly, dentist I saw was brilliant. Reassuring and good at what he does. Very impressed.

Had to have a filling redone here, after moving to canterbury for uni, and not having the means to travel home to get it redone in Hertfordshire.Chopra and associates did not fully clean out the decay/cavity, and now about a year and a half later, I have had to have the filling redone (at a much better dentist, back home in Herts).Chopra also didnt care for the fact that I could feel them drilling and hitting a nerve, and almost seemed to care more about getting the filling in, rather than making sure it was fully clean and ready to fill.The dentist who did the filling was also rude, and did not care that I was an extremely nervous patient.I went to make an appointment onton a Friday have this filling redone, for chopra to wait until the DAY OF APPOINTMENT (Monday)to inform me they could not do this due to Covid-19, even after telling me on Saturday that they could not excavate the tooth, this is understandable, but they could have let me know sooner, as I changed my plans to fit around the appointment.I also had to have my wisdom teeth x-rayed with Chopra, to then be told that they wouldnt take them out anyway, wasting the hospitals time, as well as my own. I am now having to go and have these in hospital, almost 3 years after the x-ray, when Chopra could have referred me there and then.I would recommend going elsewhere, rather than wasting your time having treatment done at chopra that will need to be redone at a later date.

My 8 year old daughter had her tooth taken out last week. Both ladies looking after her were great.They were ever so patient and reassuring. It took nearly 30 minuets to convince my little girl( who was in pieces by the way with tears flooding on her cheeks). We have not felt rush and have been really looked after. Well done ladies you are doing an amazing job!!!

After isolating as an extremly vunerable person for over 17 weeks, this morning I needed emergency dental treatment. I want to say thank you to all dental and staff for making me feel safe and providing the treatment that I needed. It was a very worrying experience for my first time out since covid lockdown and they put me at ease with all their safety checks,ect. Thank you.

What a jole please do not sign up with this dentist

I had to attend for a tooth extraction and was nervous. The staff were extremely kind, calming and put me at ease. I have suffered no pain and wish to thank the talented team for looking after me so well. Thank you!

Couldnt find a dentist anywhere but they took me. Prompt appointments no problem with staff. Dentist is brilliant. Have had good service. Have to have a clean hate this so painful so will see how sensitively this is done...

Just visited for first time. What a pleasure, have never felt so relaxed about going to dentist before. Rimi was very nice, talked my options through... no pressure. Not worried about future visits.

Havent been to the dentist in over 10 years as am very nervous. Went to have a teeth clean yesterday and a tooth out today and both times i have been amazed at how good the staff are from the reception to the dentists and assistants. Thankyou so much i would 100 percent recommend this dentist.

I had some reservations at first but the NHS dental treatments here are great. Staff are professional and friendly. Prompt appt times. Keep up the good!

Had a wisdom tooth taken out, referred here by my dentist. The dentist and assistant were both lovely. They made a bad experience that little better. Talked me through everything. Very satisfied.

This place dont like no white man. Dentists are very inexperienced and i got treated badly. Got sent to hospital for no reason. Was charged for treatment unfairly. They only want to help their own kind. Avoid!!!!!!

Did very poor work which only lasted a couple of months and failed to meet the guarantee I am entitled to. The staff are not helpful and I advise against using this dental practice.

I cant understand the bad reviews Jimmy is an excellent dentist. I have just had a filling Painless! Dentist waiting room clean and tidy, receptionist polite and efficient.The only dentist taking new NHS patients. I would recommend.

I was referred here by my own dentist to have two wisdom teeth removed. I was slightly worried after reading the previous reviews; I neednt have been. The dentist and nurse took their time and explained everything to me. Each tooth was out within five minutes with minimal pain. Whilst recovering the second time, I was worried about some after effects of the anaesthetic, so I popped back in, explained this to the receptionist who immediately got on the phone to the dentist and he saw me again within minutes. This practice is busy both times Ive been in, so given they see a large number of patients daily, I would not be too concerned about the minority who are less satisfied and post their experiences. I would happily visit them again

Same day appointments however had to wait 15 mins after my appoitment was scheduled before seen. The dentist does not explain what is wrong and what exactly will happen next and communicates to you like too are a dentist and know what is happening. Not happy with the service.

Friendly. Understanding. Efficient but most of all practically painless..thanks guys.x

Excellent services fast response to a emergency appointment friendly staff see you all again soon

Cancelled two appointments booked weeks ahead at 24 hours notice. No apology offered. Bizarre way to treat patients.

We went there this time last year with my partner for check up, I needed two fillings and my partner one. Doctor was not as warm with us and did not explained himself in plain English to understand the issues with our teeth. We went back for fillings, mine went okay but my partners did not as she had pains for several days and she was feeling that liquid and food was going under the filling. We went back after a week and the doctor said that its nothing wrong with it and not to worry. The pain went but she still had the feeling that food has been going under the filling but ignore it as doctor said is nothing to worry about. After a year she had terrible pains on the same tooth for days, we went back for emergency appointment, they charge us 21 pounds for 4-5 minutes just to say that the filling is fine, you might have infection but take painkillers and come back if the pain dont go away. My partner was in agony for a week (not being able to sleep), and I call for emergency appointment again few days after. They dentist spend 2 minutes for checking, just to say that they cant see what the cause of pain is and she will refer her to the hospital for further examination. . . Not explaining when this will be, not explaining the process, nothing!! I asked the reception and the young lady there said that they will call us from the hospital in a rude manner. . . Someone that is in a terrible pain I think is sensible to know that the issue will be solved as soon as possible!! She couldnt bare the pain so after trying to see another NHS dentist the same day was not possible (made 10 calls), waiting 30 min to talk to someone on the NHS emergency line without success, we ended up going to a private dentist for an emergency appointment, paying 82 pounds but it came out to be the best decision (we wanted to avoid this as we are students). The doctor at Ian Small at St Dunstans Dental Practice (Canterbury) was very warm and understanding with my partner, did some checks in professional manner, took a book out and showed to my partner where the problem was, found that the tooth is infected, he removed the filling, clean as much infection as he could, and put a new filling which made my partner a happy person again as the pain is gone for now at least. He also explained that she has the option to clean the infection and do specific procedure to safe the tooth (expensive option) or just remove the tooth (cheap option). Can someone tell me why the NHS dentist (3 different ones overall) could not do this??? It does make you not to trust NHS. . . Another question is, if the dentist last year was able to find a way to stop food and liquid going under the filling, could this infection be prevented?? Could my partner ended up not loosing her tooth?? Very disappointing!! If you cant provide professional service just close it down. The public in suffer are not your victims!!

An amazing surgery. Excellent with Anxiety. All staff and Dentists very polite.

Phoned to re arrange a appointment & was given 2 days to choose from as i went to say my preferred day i was then told they are closing to go on lunch & will call me back at 2pm. I said well can you not just book me in on the day i just said as then itll be done & i you wont need to call me back but she insisted she wants to go on lunch and call mr back. Horrendous customer service already only to reach 2 oclock with no call i waited until 2.40 & i had to travel down to the shop to get a answer. I asked for the soonist appointment and was offered a appointment for a month later then the one i was offered on the phone.. Considering i had my appointment in May to confirm i needed the tooth out there has been zero urgency and now this. Worst service.

I hadnt been to the dentist in years and it finally got to the stage where I was having some serious problems. The building isnt particularly nice, the receptionists arent particularly friendly and its always overcrowded with a long wait to be seen. Had I ever been in the dole queue, I have a feeling it would be somewhat of a similar experience as the waiting room. The treatment rooms are very small and the equipment is not that up to date (certainly compared with private treatment).Putting this aside the treatment isnt actually that bad, I had quite a lot of work done there from fillings to a root canal and crowns. The dentists that I had seamed friendly enough too and were always pretty good about explaining things.Really if you cant afford private and need NHS treatment its acceptable and youll get the treatment you need.

Good clinic. Mohammed is the best dentist i ever went to. Highly recommend to everyone.

To put it nicely this place is a joke.The staff act like 5yr old children. I had a problem with my back tooth since January 2018. I went back 5 times about the same tooth. Each time I was told it was my gum and to floss... then this particular time I rang up and mentioned my mum said to me in conversation that it could need root treatment again (She used to work in dentistry years ago) So I described to the receptionists that I want an x-ray to see if the tooth needs treating again and if not then I want to know why my tooth hurts so much. I got a very rude sarcastic response as if this threatened them all professionally... Especially from the older receptionist after the young girl, the first one I spoke to didnt seem to know what she was doing... My appointment came and the receptionist had written a sarcastic remark on my notes so that when I turned up the dentist Daniel sat me down, laughed at me and asked if I wanted my mummy to come and floss my teeth for me or is your mum outside because she can come and do the root treatment if she knows it needs it HOW RUDE! I came to this professional place to get professional help... The dental nurse Sunika then proceeded to laugh with Daniel and victimise me whilst I sat in the dental chair. She then proceeded to give me the flossing tool with blood on and told me to keep it for reassurance on buying the flossing tools. DISGUSTING! Higuene rules and regulations are surely not being followed. I came out of there and paid the initial appt fee and the receptionist smirked at me as if to say see you didnt need treatment. (I never said I did, I just asked if they could check!) So I walked out of there with my mother in law and cried! Ive never felt so bullied and humiliated in all my life!! My mother in law was sat in the waiting room and could hear the whole thing as the dentist and the dental nurse were not being discreet and were loud.Since, Ive rung up again to get another appt and Ive been hung up on a billion times after being put on hold a numerous amount of times so as you might guess... This became very annoying.When i eventually get through, they ask for my name (which I respond with) they say oh yes Ive heard that name before and become very sheepish when speaking to me and can never see me quickly.WHAT HAVE I ACTUALLY DONE!? ARE THEY NOT SUPPOSED TO BE PROFESSIONALS!?Yesterday I was in agony with my tooth, enough was enough so I made the trip into Canterbury, rang the dentist at 9am and got hung up on again and again... I eventually pluck up the courage to go in to the dental practice. I explain I cant cope with the pain anymore, I need to see somebody today please and they instantly say oh we cant see you as we are fully booked for weeks I said surely you have dental emergency appointments, I really need to see somebody (I say nearly in tears). They proceed to give me and emergency number to ring.40 minutes later after being put on hold I eventually speak to someone who advised me to go to dentaline that evening as there were no appointments in Kent!So I took it upon myself to go into another dentist and ask them to help. St Georges practice in Canterbury 5*, they were so helpful and understanding. I got an appointment that day where the dentist said the tooth had 2 cracks and needs to come out... Perfect I thought! Finally no more pain!! She tries to take it out but didnt want to break the tooth more, so refurred me to a specialist to take it out... At CHOPRA! 😂 Im assured that the specialists dont deal direct with the dentists there so Id be ok.I then get a phone call from CHOPRA to book my refurral, when asked what my name was I got a very shocked response. I proceeded to spell my name as she asked me 3 times what I said... She said oh but you came here this morning? I said yes and you couldnt help me and as I went to leave, I turned back to double check something and you were both smirking about me so I went else where to get help.Later I rang dentaline and I didnt fit the criteria!A joke!

I dont understand the bad reviews took my daughter in today and had a lovely dentist called pete he was brilliant with my daughter put her and myself at ease so much so I asked for him again for our next visit..receptionist was nice to.

ABSOLUTE HELL

Just had a toothe out that had broken away and was complicated and needed a specialist dentist ,which this dentist arranged.and was removed today by a very kind and caring dentist and dental nurse.Absolutely no pain what so ever .Also Chopra Associates are not my normal dentist yet they still fitted me in with emergency appointment for toothe ache and helped me with a spin around the head xray which i couldnot afford any where private. So sorted out a bad infection .They were excellent in a clean and tidy building its an old building but who cares about that if they make your teeth better.

Not worth a rating whatsoever. Absolutely awful place, will mess you around in terms of appointments and who you’re seeing. They will tell you your treatment window is closed so they can get more money out of you, when infact it wasn’t closed in the first place. They cause your problem to be worse than what it was than when you came in. Absolute joke of a practice. Wouldn’t recommend.

I hadnt left enough time for the work that had to be done before I went abroad. The dentist and assistant fitted me in by squeezing their lunch and tea breaks. I was very grateful.

Nothing to fault. Great service :)

What a horrible service! Please please please don’t use this dental service. They will treat u like a specimen, will be very rude. Receptionist was kind though. If u are a NHS patient better don’t even try to book them even they are doing a free service. I would rather give my tooth to a carpenter that the dentist who served us today.It was my wife who experienced it as well and we went through NHS and the doctor Daniel was very very rude and he injected some local anaesthesia for filling which she was not even informed about(she normally doesnt do that for such a small damage)Was treating NHS patients like rubbish. He was telling some new rules of payment for pregnancy that doesnt even exist.If you want to save your teeth and save your day then pls dont go to CHOPRA dentist

AVOID AT ALL COSTS!Terrible place, as another person said- the receptionist lady is extremely rude for no reason. Not a kind bone in her body.The down stairs reception is dark and dingy, the waiting room upstairs is better but very bland.My previous dentist was extremely helpful and kind when I told her I had an eating disorder (which I am getting treatment for). She offered to treat me for it by adding to my teeth a plastic coating to protect the enamel from acid erosion. I couldnt get the treatment as I moved, and joined Chopra. The dentist was extremely unhelpful when I asked him for help in getting this treatment. He denied that there was such a thing, and made me feel stupid and embarrassed. I was so confused as to why one dentist would tell me of this treatment, and why this dentist was denying it. Not knowing the proper name for it, I apologised and went home with only one cavity being offered treatment..After some research, I found out the first dentist was talking about putting sealants on my teeth. They are very cheap and easy for dentists to do. Now, either my dentist doesnt know what they are (which is worrying seeing as how simple they are), or simply could not be bothered to help someone that is not private.

Would leave 1 star if possible, worst dentistry i have ever experienced. Staff seemed completely useless. The dentist treating me showed me my xray and asked for my opinion on which tooth was the problem!!! Then proceeded to remove the wrong tooth ( also know other people that have had this happen) Moved dentist and have had to spend nearly £1000 having the damage corrected caused by Chopra, they had also placed new fillings on cracked teeth which caused lots of pain and problems. avoid avoid avoid

I visited this dentist recently. The receptionist is horrid. Rude on the phone, rude in person. When I got to see the dentist on my first visit she was also rude and unhelpful, as was the dental nurse. I expressed I was in a lot of pain, she prescribed me toothpaste!!! The pain got worse, I had to ring Dentaline (The out of hours dentist). I visited them at Canterbury hospital. They prescribed me antibiotics for an infection in my tooth. It didnt get better so I made another appointment at Chopra. I arrived 10 minutes early for my appointment. Half an hour later I still hadnt been called so I asked at reception if the dentist knew I was there, yes she knows was the receptionists reply. No apology for the delay. A whole hour after my appointment time the dental nurse calls me in. No apology from her or the dentist either. By this time it was 10minutes before their lunchbreak. I told her how much pain I had been in since the last visit, she prescribed antibiotics but said I needed a filling but she couldnt do it then. I begged her to make the pain stop and for her to treat me (I was crying at his point, no comfort from either of them). So I left and I am guessing they rushed out to lunch. I will not go there again. Lousy dentist. Moist staff. Lousy treatment. Rude. Uncaring. DO NOT GO HERE. I have since seen a dentist in Herne Bay, kind, caring and actually treated me.

I am not Sally. I do not have an appointment at 4pm on the 26th. If you would answer you phones I could tell you you have the wrong number. But you dont so for 3years I have had reminders of Sallys appointmentPlease stop it

Treated me superbly and expertly well.

I got in the chair to have root canal treatment, I had the anaesthetic and was then told that they dont have the right tools for the job! The place looks filthy. I get seen by a different dentist every time. I wont be going back!

Was in absolute agony and I was given a great service although be it a temporary repair job i am not in any pain until a go for my full treatment. Thanks very much :)

Awful rude dentists. Awful unreliable service. Reception staff are petty and rude.

Very friendly staff and service, reception room very clean and tidy, Im a very very nervous patient and I was dreading even going in to the room its self, on entering the room the dentist straight away greeted me with his name spoke to me softly and said that I have nothing to fear or worry about he then asked me 2 sit down in the chair and started to explain what was going to happen if I could go with the treatment offered, he asked me every time he needed to look in my mouth and explained every thing to me I must say I have never felt so calm to be even sitting in the chair let alone in front of the dentist and I am returning back there for my treatment for the 1st time in over 15yrs of being very very nervous and petrified even to the extent that I would shake with fear and feel sick to the stomach of even the thought of stepping a foot in the door but this practice has made me not feel any of my fears that I had and Im returning back there for the start of my treatment with many thanks to the dentist and staff.

Avoid

They never answer the phone

Really poor. Really really poor. Rolling your dice with this one.

Wonderful dentist surgery!

After driving over 20 miles for the appointment they would not see me as I was 10 minutes late due to no where for parking at all by the dentist had kidney stones but they showed no compassion just said no wont be seen ridiculous attitude from the receptionist very very rude and unprofessional

Friendly and helpful staff

Good dentists