Hi all, I just wanted to write a thank-you to Daniela before she leaves! She’s been very helpful in the time I’ve lived here and she’ll be missed, but I’m sure she’ll be great wherever she ends up going :)Also, I really want to say thank you to the maintenance team here. I’ve lived in a lot of apartments and this is by far the best maintenance team I’ve had. Quick, communicative, and very kind. Special thanks to Carlos for all the help he’s given me!

I got billed $25 for accidentally leaving my trash can out but there are spider webs and wasps nest all over the buildings. I can’t use the rails due to the webs, dust, and paint coming off. Also dirty stained concrete that smells from trash leaking and being taken out. Not to mention the unsightly overgrowth of someone planting a garden in your bushes that seems to get skipped during long over due landscaping. These use to be nice apartments but sidewalks flood every-time it rains, gates keep breaking, and the dumpsters over flow the smell radiates to the buildings around it.

Resident less than a month. I love the complex. It’s quiet and clean with green landscapes and feels safe. Krista in the office is welcoming and helpful. I’m grateful to her for helping with the inevitable issues that come up with the moving process. Gilbert was helpful as well and the maintenance team is great.

The community is quiet and clean (the maintenance team work really hard to ensure). The location is super convenient for me and the office team are always very helpful. Huge shout out to the maintenance team. They are friendly, prompt and hardworking.

Its been little over one month here in this apartments. Maintenance people are real good in responding faster. Krista Morton, the resident manager follow up on reported issues frequently to make sure they are fixed. Even Delma Rivers in front office helped with the smooth process to join these apartments. This is in best location.

Krista is very good to me. She knows sign language. I can communicate with her in easily. Everyone should meet her. She is very friendly.

Ive had a great experience here. All of the staff is incredibly nice, accommodating and respectful. Whenever I have a maintenance request, they get it done within a couple hours. I am extremely content - From a verified resident on ApartmentRatings

Just moved to this complex. So far quite nice. Very friendly and efficient front desk.

I had a fantastic call today with Daniella. She thoroughly answered my questions with great customer service and overall pleasant to speak to.

This complex is an excellent place to live very family friendly clean the staff is polite and everyone is a delight

I recently worked with Krista to get my garage rental situated and omg she was amazing. Constantly keeping me updated, working to get everything nailed down as quickly as possible, and even brought my remote to my door. She is such a great asset to Avana!

Ive lived here two years now and think its a great community! The staff is always friendly and helpful when I call or email, the maintenance team is quick and efficient, the grounds crew always waives or says hello. The community itself is fairly quiet for being so large. Most of the residents are couples or families with younger kids. Overall I feel very safe living here. There have been two car breaks in near my building since Ive lived here but there isnt much you can do about that. They have a security car that patrols the complex and are currently installing cameras. The amenities are great! Valet trash, two pools, new grilling areas, a brand new gym and clubhouse. Overall I would recommend Avana Eldridge if youre looking to live in the Energy Corridor for a reasonable price.

Very nice staff, helpful throughout the process, and have been quick on anything we might need. 😉

Amazing !!! Hands down the the biggest bang for my buck. I was looking to stay in the energy corridor and was referred here by a close friend. I love living so close to the grocery store AND I can walk to Starbucks. Convenience is a necessity after being at work all day. The apartments stay very clean and the office looks brand new. The gym has one of those new training mirrors I see on Facebook so I think I will try yoga or maybe take a kickboxing class 🤷‍♂️

Management here is awesome. Caitlyn went out of her way to help us.

Very very grateful I was given the opportunity to reside here! Everyone is so very pleasant, positive and knowledgeable!!! I’m excited!

I liked it here when I first moved here but my recent experience with the people at the leasing office has made me regret renewing my lease. The office was a lot better when Max was there cos he had passion for his job and goes the extra mile to solve residents problem, but it not the same with the new ladies in the office. They just dont care. I have been complaining about my bathtub ever since I moved in here and one of the vendors sent to inspect it said it needs replacement but going to two years now and nothing has been done. Recently I stepped out to get in my car and go to work and discovered my car has been hit and extensively damaged while parked at the parking lot and there is a camera where I parked. I reported the incident to hpd and went to office to see if they can check the camera and see who did it but I kept getting conflicting answers and run around from Crystal and the other girls in the office with no sign of empathy. At this point I think its pointless reporting any incident to the leasing office cos they are gonna do nothing. What is the point having cameras to check crime and not making use of it when the need arise. It could have been a toddler that is involved in the hit and run and who ever did it would have walked away free cos people dont want to do their jobs.

I relocated from Vegas here and they rented me a roach infested apartment and tried to cover it up. The unit was not walked by management before me moving in. The apartment had an awful smell to it. They did resolve my issue by moving me to a new unit and the a few days later my car was side swiped and they refused to investigate. This has been an awful experience moving here and I can’t wait until my 15 months is up I am counting down the days

Worst place ever. So tired of complaining about the noise problem. I’ve had packages stolen right off my doorstep, slipped on wet paint without any kind of notice that it was even wet, and had my washing machine replaced TWICE. Spare yourself the trouble and pick another property.

Staff is never helpful. These losers will take your hanging plants down and plug the holes. My plants have been there over a year. They cant even fix the patio area ceiling but they can mess up my plants. Dont waste your time here.

I have lived here when it was still the Amli. I questioned the change when Avana came in. Avana has done nothing but surprised me. Their leasing agents go above and beyond. Krista took care of a storage issue I had. She checked it out herself realized there was a problem and found me another storage unit for me, swept it out. Got the paperwork ready. Just amazing! Thank you Krista

Something needs to be done about the kids that like to play in the parking lot at night. there is almost an incident every night. the Avana handbook states that the parking lots cannot be played in because they are clearly for motorized vehicles only. I have contacted a Avana more than enough times and although they agree that it is a dangerous problem, nothing is done about it. I hope Avana sends out an email and reminds parents not to let their kids block and play in the parking spots.

Before applying for an application, one thing they don’t tell you is that you must make 5x the rent or else they just taking your money. Hope this helps and make sure your credit is good. They based everything off credit. (As I read through the reviews some had to pay 3x the rent, makes no sense, they are totally discriminating)

This is a decent community, but the leasing department is incompetent they dont take any action upon your complains. I have an issue going on with them since last 9 months now and they take no action from their end. I sent out videos as a proof of evidence still no action, their staff keeps on changing and the issues get passed from one person to another. I know a friend in the same community who had to change his apartment due to the leasing staffs inaction. So be aware before moving here.Per their below response I talked to their Manager 2-3 times but till date no action only words.

I absolutely love my apartment it’s spacious and clean. The amenities are great and the staff is AMAZINGLY SWEET! They are accommodating and prompt with repairs no complaints!!!!! Not to mention the community perks you get for living here. The only thing I would say is they require a lot of documentation before being approved for a unit here. I also didn’t like the fact the Delaney lady lied and told me she could not give me a tour in the rain after driving 45 minutes to my scheduled tour. But being realistic this place is quiet nice clean and spacious (I have the Classic Unit)

Maintenance is fast, and staff is friendly. Pool and other amenities are always clean and love the newly renovated gym. COVID precautions have been great. Love the recycling program they have. Thank you for the endless resident events! Pizza night was amazing.

Amazing, amazing, amazing staff and management! I had to make a few changes before signing the lease and they were incredibly helpful. We spoke to Delaney, Delmy, and Ashley at different times during our leasing process and all went above and beyond. Incredibly grateful and look forward to staying here.

UPDATE: I just left the office after I had a question about the weather and everyone was so helpful. I get embarrassed asking weather questions to local Houstonians but they always make me feel right at home. 10/10 would recommend!!I love it here! I moved in about 6 months ago and couldn’t be happier. Everyone at the office is very helpful and courteous. Every problem I bring to them gets taken care of in about a day. Which is great because i know I can be a bother sometimes. Overall I recommend living here, it’s close to everything ! And they care about me here... I know the difference

I have been living here for 6 months. And I absolutely love my stay here. I really appreciate the whole staff working right through the pandemic, responding and solving everyones issues. I always receive a positive vibe from the team. Thank you!

Been here for a year now, haven’t really had much issues. The office staff are pretty responsive and the maintenance team is so quick when doing a service request I can’t keep up. Delaney has been helpful throughout my whole living experience here. She made the move in process so smooth and error free. The property is nice, love my neighbors, not far from shops and things, so I have nothing negative to really say about this place.

Words can not express how happy I am with Avana Eldridge. Since the moment I stepped on property, they have been professional, kind and reliable. I am new to Texas and I have been stressed out with choosing a home. Avana Eldridge made the decision and process stress-free and clear as day. I highly recommend!!

Big kudos to the maintenance department. They have finally cleaned all the slippery, dangerous mud that accumulates on low areas of the sidewalks. I feel much safer now as I slipped several several times and nearly fell in those muddy patches before.

I’ve lived here for almost 2 years and I love it. Walking my dogs is such a joy with all the established trees. I haven’t had much issues with my apartment but when I do put in an order they come very quickly. I don’t see the front staff much but the maintenance guys are so nice. I feel very safe in the complex. I’ve walked my dogs late at night and never had any issues. In the evenings there are so many residents walking around which is nice. It is a very quiet area. I’ve enjoyed my stay here for sure.

For any Future residents who would like to apply for a unit at Avana. if you have good renters history but not good credit. dont waste your money and time applying at Avana, they will deny your application if you dont have a good credit report.I have good renters history but not good credit, I never been denied to rent an apartment but at Avana, they Denied me because my credit history is not good, also not a good customer service. I had to call or go to the office every time to get an update on my application. They Didnt call me to let me know if I was approved or denied.

Very friendly and lovely neighborhood to live in. The staff are very prompt on getting any issues resolved. Maintenance is quick and efficient. I’ve enjoyed being here for the past year.

Everything has been amazing for almost 2 years now! (Other than my truck being broken into, which can happen anywhere.)Delany has been amazing with helping me through any process I may have and is always kind with a smile on her face!

Great place to live!I have lived on property for several years now and I love living here. The fact that the property is centrally located to grocery stores, eateries, parks and work is a huge bonus.The property has been recently taken over by Greystar and the staff is AMAZING! I appreciate them for always being so friendly and going above and beyond to handle any request and or issues in a timely manner.There is a lot of construction and updates going on right now, however management is really good about keeping the residents in the loop on the progress. I’m looking forward to all the new changes and amenities.

Overall my experience living here has been positive and this is why i renewed my lease. Its important that things have been done to upgrade the community and there are things that can be further improved as well. Overall a nice, quiet and safe place to live in

Empty trash bin left outside for a day and they charge $25 for real ?? how about fix the issues with break in and car theft first ? Not that i dont get the trash bin in everyday but you can miss a day or two whats a big deal .

I was told by the leasing office that the issue i’m having with dripping noises i’m hearing in the walls of my apartment when i drain the water out of my kitchen sink is an structural issue, they called a plumber and he confirmed it ,it’s how the building was constructed and nothing can be done about it. i’ll just have to tolerate it untilmy lease is up and move somewhere else, but i appreciate the staff taking the time to look into the issue for me.

My apartment is great, I’m living here for 3 years ago. Very clean here. Nice people. I’m not moving

Parents have been linking up in the parking lot and letting their kids play in our parking spaces at night and not allowing my neighbors and I to park in our rightful spots. They occupy the whole parking lot near building 16 everyday once the office closes at 6 pm. It is unsafe and a kid is almost hit everyday. Please do something about this Avana.

More pizza nights please! Pizza on Tuesday night and food truck on Wednesday! I never have to leave ! Thanks again

I have lived here 2+ years and the experience has been outstanding. They are very fast and efficient to getting what is needed and maintenance calls are handled properly. The leasing agents Amanda, Delani, Matt, and Kara work hands on with your best interests at heart. I currently live in the classic apartment and its spacious and a great community to live in.

We have been here for only a month. I can honestly say that this is the best experience I have ever had with an apartment complex. Any time that there have been issues it has been handled in a timely manner and very professionally. We have felt so taken care of. Max helped us so much in the beginning and he truly has a shining personality. But I have to say that each and every one of the people in the office here have been like angels really. So lucky to live here. Thank you guys

I am not a current resident at this property. I am looking to continue my stay in this area and have been looking at surrounding apartments. But I must say I am very disgusted with the reviews I have read about this property. It’s sickening. This nation is in the middle of a pandemic, there is a number of tragedies around us everyday, we just experienced a winter storm and not to mention the daily adversities people face in their lives alone. Just to come home at the end of longs days and have to deal with a negligent property. Home should be your peace. As I read so many reviews I can’t help but cringe at how neglectful this company and its staff has been to these residents. Some people will not care as long as they’re not being affected. No sense of empathy or human decency. Some people may be desperate and movie into these apartments but thank Goodness that isn’t my case. I have learned to read all reviews before even touring because I refuse to waste my time. Completely turned off by this. The good reviews mean absolutely nothing to me because I have a family member in the leasing field and many years ago we as family members have been asked to leave good reviews under apartments that we didn’t even live at. They would have their leasing agents compete for prizes and create incentives for them to get people to put false reviews to raise their ratings. So take those with a grain of salt. Money is the only thing that gets people’s attention. There is unity in numbers. If everyone moves out at the end of their leases and also others no longer lease here, only then when the property is at a low occupancy rate and the apartment rating is a 1 star will the owner of this property then care. Because unfortunately a loss of money is the only thing that gets their attention. Looking at the available gallery on the website, the apartments look really outdated. So the lack of investment in upgrading is also baffling. Do not go to work and earn your hard earned money just to hand it off to anyone who does not value your well being, appreciate you as a consumer or have a lack of human empathy. Also please do not respond to my review with your “protocol” response. There is no genuine concern in these property responses or else I’d see change. I can imagine the eye rolling as you’re “doing your job” responding to reviews. So please do not waste your time copying and pasting your, “Hi Ms.Phenomenal Minnie, we regret to hear that you feel this way regarding our online reviews. We would love to resolve this issue. Also we are in process of making all efforts to improve the concerns of our residents to make their stay here very pleasant. Feel free to reach out to our office at phone number blah blah blah business hours blah blah blah. Save it. I feel bad for these people.

It’s normally a quiet neighborhood. Management is very accommodating and helpful. Delaney has been my families go to for everything. She was the one who gave us the tour when we first inquired about the apartment and to this day she asked how my son is and knows him by name. Which warms my heart immensely. I can’t wait till the construction is over though. It has been a pain in the but

I have to say that the new management team is absolutely amazing. They have to be some of the kindest people I have ever dealt with living in an apartment. A lot of the poor reviews you see here are from the old management company before Graystar bought it out. When I tell you These people are kind I mean they are amazing. I had a medical emergency in my family and they out of the kindness of their heart put a gift card and a note on my door they have done so much for me and my family . The property is well-kept and well-maintained and the maintenance team is on point if I put in a maintenance request it is fulfilled within the hour. Yes I’m a real tenant I have lived here for two years and now that greystar has taken over I couldn’t be happier!

So far I like it. They are very timely with service requests. They take a little long to respond to office inquiries. A lot of time the person on the customer service doesn’t relay the message or the people don’t get back right away. However, everything else is great. I like the community grounds. I feel safe! Apartment is cool too!

Lived there for 15 months and was informed at move in by Andrew that any holes smaller than a quarter size is no big deal. Well at move out now im being charged $125 for small size nail marks. I’ve lived in 3 apartments prior to this, never got such ridiculous charges. Never again for me and definitely no referrals from me.

I will give them zero. My raison for the zero is, I meet all the requirements but they told us we did not qualify ,which is not true. We make almost $5000 a month for a rent of $1200.They told me you supposed to make 3 times of the rent , which is $3600.You guys do the math. I don’t know if they’re discriminating??????

If I could give these apartments a 10 star review I would!! Mainly based off of Max the young man in the office that showed us around. He was so AWESOME!! Very informative and beyond kind he made me want to move in right away! But overall the apartments are so beautiful,clean and peaceful I highly recommend these apartments and please ask for Max upon visit!!!!

I am very disappointed with this establishment. I called several times wishing to speak to the manager, Karah and was told she would call me back but I NEVER heard back from her. The level of customer service provided by your employees is horrible.

This was a good community but looks like some people at the management has lost their mind and sanity recently. Even though they have stopped most of the maintenance services (which is justified) but started construction at the mid of the COVID 19 crisis and locked the resident with no access to their patios and windows. They have completely lost their sensitivity and cannot understand that people need to work and kids need to study, join their online classes and is not possible with the construction noise coming from your own patio. They love to test the patience of the residents as people do not have much other options because of lock down.

My wife and I moved in at the beginning of January. We have been loving our experience here. Nice clean amenities and if you put a work order in they are on top of it and typically have it fixed within 24 hours.

Unfortunately, the area in which this community resides has lost much of its charm over the years. An influx of bottom feeders, social prawns and rabble from the inner city has driven the quality down.Avana welcomes all manner of people into the community, and the living conditions here are a consequence of that. Gunshots late at night in the parking lot followed by a glaring absence of police presence, vehicular break-ins, strong smells of marijuana in the apartment breezeways, and just an absolutely inconsiderate base of people who are obnoxiously loud all hours of the night.Avanas response to this? Essentially this: Not our problem; your responsibility. The staff will recuse themselves of having any responsibility in making this place safe, quiet and comfortable.Further, much of the communities mail was lost for over a month because the apartment staff and local USPS argued over whos responsibility it was to fix the derelict mail box. What happened to the mail? Trashed or returned. Avanas response: Might want to get a PO Box.The lighting is poor around the campus as well. Keep that in mind. The gates to exit or enter are often inoperable. Many times you must go all the way around to another street, enter or exist from the opposite side of the campus, because the exists/entrances are neglected.I will at least say the staff has been friendly, albeit usually neglectful, and the maintenance/service staff generally responds in a timely manner. The apartment Ive lived in has been clean and without any pests.However, I will not renew my contract to live here. The do not value their loyal, rule-abiding tenants. Im assuming the cheaper it has become to live in these communities due to the pandemics, the worse it will be for places like Avana to stay afloat.Do yourself a favor and go further away from this entire area.

Avana Eldridge and Greystar are very insensitive, they careless about the plight of applicants. I applied to Avana Eldridge and my application was denied, no issue but my problem is the time frame it will take them to refund my $450 deposit because common sense should tell them that I will need that money to apply to another property but Greystar with their insensitive policy said it will take 60 days for my refund check to come to me, while I made this payment online, it will have been wise for the refund to go back to the debit card I paid with.. so now I don’t have my refund yet and it’s affecting me in applying to a new property.. I despise Greystar for this wicked act. I called the cooperate officer several times but no response, I sent a DM yet no response..

3rd UPDATED REVIEW: Initially I gave it five stars, this is when I first moved here (about a month in). After living for six months now, I am lowering it to 2 stars.The exterior complex and it’s surrounding areas is great, the rent is definitely higher than what it should be due to the location. Maintenance is also really good. I like the interior of our apartment, although they need to update their shower knobs and remove the shower tiles thats been painted over and looks cheap.There are a few things that need to be addressed like package delivery after hours, hallway cleanliness and pest control of building corridors. Here are my top complaints:LEASING OFFICE BUSINESS CENTER:What does Avana classify as a “business center?” We saw a sign inside the study area that states it’s a business center. A business center is (at least in all previous apartments I’ve lived at) has a computer and access to a printer. Neither which Avana provides. It’s quite silly for Avana to claim it’s a business center.Avana also states they have so much to offer in their new leasing office, but really, there’s nothing inside except for fancy furniture.SWIMMING POOL: People swim in the pools with their wine bottles and loud music. I understand you want to enjoy life a little, especially with the pandemic, but seriously, this isn’t your own pool. Respect that there are residents around you. Noise increases especially late at night.GATES: As one gets fixed another stops working. Or the same gate is fixed and gets broken again the next day. this is a HUGE inconvenience, you might as well get rid of the gates cause it does not provide ANY sense of security whatsoever. Especially when people wait for other people to come in and sneak behind you. Theres just no logic behind gates with no one physically there to monitor.

Since Greystar took over management of this property, everything went downhill. Front office is the most unhelpful people I have ever met. I caught one of their front desk giving attitude to an elder while he was having some issues with them. Their maintenance response is slow and messy, came into my apartment to fix stuff then left clumps of dust all over my kitchen sink/floor.Safety is a joke here, security was nowhere to be found when my brand new car’s wheels were stolen. Their cameras do not work, when I asked if there was a footage to check they said it did not work. There was a knock on my door at 10:30 pm, when I looked through the eye hole there was no one outside. Keep in mind I lived there alone as a female, did not expect any company at such hour. I was afraid for my safety, so I asked them to break my lease a couple of months earlier due to their failure to provide their residents a safe community. They said nothing they could do other than I had to pay my fine fee, no which is 2 months of my rent.Not to mention loud noises, they were having construction constantly, so there was no sleep-in on the weekends.Now that I have finally moved out of this nightmare, I still have to fight for my deposit back. It’s been more than 60 days I still have not received my check, I left my apartment with no damage and everything was cleaned. Now they said I owe them money even though I paid my last bill before I moved out. I have been calling them multiple times the last two months, their assistant manager Krista never returned my calls.Do yourself a favor, they might have some low price on rent but their amenities are old and outdated, on top of all the headaches they give, do not rent here.-Updated: Their account receivables team sent me a ledger explaining why I owe them money. They charged me $104.94 for WATER BILL the last 2 months I lived there, even though I already paid $40 each month for utilities bills (water, pest control, trash) on top of my base rent. My water bills were consistently about $10 each month, now they racked it up to $100.00 a month so they won’t have to pay my deposit back. My deposit is $250, they charged cleaning and replacement fees of $50, now they made up $200 of WATER BILLS for the last 2 months to not pay my deposit back.These people are thieves, stay away from them.

I guess if you are not the right skin color you can’t get into these apartments. Interesting I guess we are still living in the past.

I’ve been living here one month and two weeks now. So far so good! One of my neighbors are very rude but other than that I love it here! Very quiet, spacious one bedroom, and nice balcony! I would recommend!4mons 2weeks- UpdateBeen living here since September 2021 4mons and 2 weeks. I am very dissatisfied! My unit was broken into (3rd floor unit where only the office & maintenance knew about my door issue). Max (residence coordinator) blamed me, stated that it could have been someone I know that broke in...Mind you no one but my mom and two close friends know where I live and only came over to help me on move in day. Thats besides the point you do NOT blame the resident. I had reported days before to the office that my door needed to be fixed because my locks were exposed outside my unit when the light are on (mind you I clearly been living like such since September, but did not notice until Jan 8th). I told the office, maintenance fixed the problem (long story they really didnt). Maintenance was snooping and walking around my unit and I caught the one man who wasnt doing anything and had he nerves to have an attitude. And not even a week later of them fixing my door my hose was broken into (HELL NAW!) &&& the thief went directly to the spots of the belongs they stole from me NO one has been to my home but the maintenance team to have time to snoop out my the belongings they took. I had covid and my first day back to work my unit was broken into, whomever was watching me. Keep in mind it wasnt a full week from my door being fixed.I asked that the community be notified via email so that others are well aware. mind you the break in was 1/20/21....Today 2/11/21 they sent a email and and the verbiage was TRASH Alleged burglary in bold and approximate when there is a clear police report the HPD submitted. Ive been as patient as possible but at this time I would like to inform folks as to where they are staying the Staffing team dont take you or your concerns for safety important. The property manager Karah is trash I never met her until 6 days (1/26/21) AFTER my unit was broken into. Mind you they did not they fix my door and door panel 6 days After break in as well!Yes, I am still in my unit and dont plan on moving out until my lease is up given my own personal issues. But I did security & Camera up!if I could take back all my stars from previous review I would!

I love living here. The area is quiet and a family community surrounded by a beautiful park with long trails, tons of eateries and everyday businesses. I find that I dont need to go very far for all of my needs. I also enjoy that any service issues are quickly addressed with professionalism and congeniality. The amenities are my favorite by far. I come home and i truely feel at peace with tons of natural light, open space and modern but comfortable features and accents. I would totally recommend!

Aside from the insane amount of construction waking me up every morning, continuous issues with the gate, leaks and other problems throughout my stay here, I’m currently facing an issue ending my lease. At first they said my lease had been extended from our agreed date of August 30th to a much later October 10th because they somehow never received my 60 day notice. After pleading with them multiple times to allow me to move out on August 30th because Im currently in the process of purchasing a home, they said nothing could be done. Then on August 31st someone comes knocking on my door saying I should have moved out the day prior. After explaining to them I was no longer supposed to move out on this day they said they would fix it in the system. Now last night at 2am I get an email saying I have to move out on September 10?! I called as soon they opened today to get this cleared up but they said they’d have to call me back. It has now been almost an hour and I’ve received no call. The un-organization of whoever is responsible for running Avana Eldridge is quite evident not just by my experience, but by the many experiences other people have had to take the time out of their day to share in a google review. I do not recommend anyone stay at this establishment, they are not capable or willing of problem solving in any form.

I love the location and the tranquility of this community. I love my apartment too!! the people who works at the office are wonderful!I like the amenities very much and some events like breakfast to go!!

By far the best experience I’ve had thus Far with an apartment complex. They worked with me doing everything they could to accommodate me in my transition. Giovanni and Leslie , your God sent. Thanks for making us feel like its truly about the well being of our family. Also, thank You to the entire AMLI team behind the scenes for allowing us to be apart of your community. It’s truly appreciated.

From the moment I walked in the door of the leasing office, Madison greeted me with a smile and a friendly welcome and I felt at ease and at home. She was very transparent about the leasing process and the move in process. As soon as I was approved she walked me through what was needed and what I could expect. Since my move in day I have been so satisfied with my neighbors, my apartment, and the area in general. Safe and quite, with friendly neighbors, and easily accessible mail and trash, and the parking is amazing. No matter when I come home I can always find a spot. It is a very easy going environment and that is what I like. Everyone is so friendly and the management staff does great with emailing apartment information from community events to apartment updates and things to know, but not in a bothersome way. I love the constant communication through email, and the option to unsubscribe for those who may not like the emails. I am so happy that I chose this place. Close to work, quite, friendly, and CLEAN. I couldn’t be happier.

I have lost very important mails, since these people are not fixing the mailbox. I have not been receiving any mail through the past month. They knew the mailbox had problem, but they didnt inform the residents. Now, I have gone a couple of times to the post office and they dont have the mails.

Leasing office staff helped me a lotThey are greatLove my apartment

Lived here for 6 years (2012 to 2019) and thought it was a great place to live. The grounds are very well-kept, the community itself is friendly and diverse, and they have a very well-trained staff. Onsite amenities like the pool and fitness center are always in top shape. Rent didnt seem to be too bad, though it did go up for a couple of years before leveling off, then actually dropped before I moved out.I had a couple of big issues (plumber broke a pipe on the top floor above me, and had a really bad noisy neighbor above me for a period of time that would not heed any sort of notices) that were few and far between, but always addressed in a reasonable amount of time. My maintenance requests were always actioned on in a timely manner.The surrounding area has a lot of things to make life easier, including grocery, restaurants, banking, and other businesses. The one downside is that there seemed to be quite a bit of crime notices in the area. I personally never had an issue, but I was located up front very close to the office and main gate. With a little common sense and awareness, this shouldnt deter you.This area did not flood very much during Hurricane Harvey in 2017. The bayou nearby did get close to the city block the apartment was on, and further north got hit pretty bad, but AMLI and the immediate area was fine. Same for the other major flooding/heavy rain events.

This was hands down one of the most informative and refreshing apartment tours that I’ve had. I have to give all credit to one of the Leasing Managers Amina. She was an absolute delight and super knowledgeable of the property. Again, she provided a great experience and really sold us on the location as a whole. If she sees this THANK YOU for the Tour and the warm Houston welcome.

Welcome to the dirtiest apartment complex!! I called the office to ask them to clean it but they didnt,since this Avana took over Amli its just a hell!! I been here almost 3 years but this year Im sure it will be my last.

Management was so bad service

The apartments are very nice also the very safe environment for children and it is very well located in short I really like living here

Excellent community. We would loved to interact more with neighbors and making new friends. So eagerly waiting for any community event to interact more with residents. So far we are happy with community facilities and our stay.

I did not get a chance to live at AMLI at Eldridge but from my interaction with the office staff when i first walked in to inquire about available units, has been phenomenal. Madison was the first person i was in contact with at this property and she has been fantastic! She was attentive, detailed and completely transparent about deposits, fees etc. She has worked with me in moving my move-in date on many occasions without complaints. Excellent communication with the office staff about my situation and even though i will not move in at this time, I would highly recommend it. The property is beautiful, clean, and my favorite, great access to Terry Hershey Park!

DO NOT MOVE HERE!! This is a horrible establishment. I only stayed 1 year and moved once my lease was up. This place is literally falling apart. Multiple buildings on the property had foundation problems and the residents were relocated to other apartments. The ROACHES are huge. The apartments are old and dated. There are always insane add-on fees. I was charged and extra $1000 when I moved out. Please look into other complexes, this place is not worth it.Update: Was finally able to get in contact with the manager after 4 days. The problem still wasn’t resolved. I’m not sure if google reviews allows pictures but I will be uploading the roach pictures from these apartments on other review sites.

SHENEVA IS AWESOME!! She has only been at the property for a week and is very knowledgeable about the community. She was very professional and courteous! I will definitely be renewing because of her. Shes a keeper!

My husband and I have lived here since August 2 of this year. Myself, I am very new to Texas as a whole, and Houston, in particular. I have rarely lived outside of the West Coast most of my life, and never before in Texas.We moved here when my husbands work in the Portland, Oregon area was finished. He had previously lived in Houston and felt it would be a good place for us to move back to.We have been very pleasantly surprised by the hospitality of the front office staff. In particular, Andy. He has always treated us with great respect, seen to our needs promptly and personally, and has offered assistance when weve looked for certain community resources and businesses.Thank you for making my introduction to Houston, and Texas, in particular, such a wonderful experience!

Thank you, Bryan! Youre the greatest! The staff is very friendly and very helpful. Extremely excited to move in.

Great and friendly staff. Maintenance is on point, when I submit a request usually gets completed with in 2 days depending on how busy they are.

Love the leasing team and excited for all of the renovations being made!

I moved in exactly a month back. On Friday, I returned home to find that the door (by the way, these doors are cheap) was tampered with around the key hole. I pushed it open to see that a lot of my stuff went missing. The management gave me the polices number and asked me to call on the Renters Insurance folks and thats all the help I get in an emergency without them promising to take any additional steps to prevent such thefts in future at mine or other homes. When I talk to the management the next day about better security and monitoring systems, they joke around it and make comments like this is going to add to every apartments existing rent by a $300 which isnt something I was looking forward to hear from the managementAlso, my key card for entry into the community which was working earlier suddenly stops working that day, and I had to get it fixed the next dayI do not want to lay finger on anyone but this happened only a day after I requested maintenance for having my apartments smoke sensors fixed.Some good things-Maintenance requests have been promptly handled. The staff has been very friendly everyday except when someone breaks into your apartment. The maintenance is really very good compared to the less expensive places Ive lived at before. Good layouts. Swimming pools are classy and well maintained. Fitness Center is kept neat as well.Cons-Security

The apartments are very low maintenance. We had so many issues in the appartment during our stay. Other than that, it feels that ever since Avana become the owners, they just trying to charge you with extra fees on things and not necessarily things that you did wrong...from my experience- not recommended at all. Im happy that my contract with them ends soon.

Great apartment with a lot of trees and nice staff. Balcony is super large and lighting in the apartment is great. My wife and I really love our stay here and have recommended friends to move over the past year. As far as crime, once in a while there’s one or two break in but not too bad. Love the location, close to lots of restaurant and also easy access to the Bayou for miles of walking and biking routes if that’s your thing.

I’ve been a resident for almost 5 years. Time has definitely flown by. I am always hoping that my apartment will be updated, but it hasn’t happened yet. I really love the location, it’s super close to all of my favorite spots.

We just got new management and usually that makes me nervous but theyve been great! They didnt increase my rent on renewal n got a sweet deal. They just started valet trash for us n its a niiiceee feature 😅👌

It was not a good experience for me. I wanted to rent a house from there and I applied. Brain is extremely amateur and doesnt know what hes doing. Then I talked to the manager Amber, but shes not a professional either. The view of the apartment is very good but the staff is really very incompetent. I have found very bad staff in such a beautiful apartment building.

Amina the property manager was very helpful and consistent in our leasing process. We viewed several properties in the energy corridor and, I can honestly say as far as customer service goes Avana was the best!

Let me tell you, my husband and I have been apartment shopping for like a month and it was so hard for us to decide kn it, but after looking at this place I fell in love. Not even only that what made it better was Max, he is the best. He is fully knowledges to answer all my questions and also very generous and kind to always there to listen to your concerns.I love how nice he is, he is just too nice to the point i feel bad calling in to address my concerns, he tells me that I should not worry about a single thing and should always address everything that comes up in my mind. I just love talking to him like a friend. He is just too nice that it really makes me comfortable.He is always there when I am seeking for help and always finds me the solutions to it.So far i’ve been loving my new place.Tbh, even if the place was nice to move in, if it was not for Max I wouldn’t have moved here.The customer service Max provided was above and beyond the expectations I was expecting and he is just the best I don’t know how else to phrase this strongly enough.If the corporate reads this review, I hope Max is welly known for doing his job overly whelmed and very fantastic!Thank You max once again!!! For all your help and support

Ive enjoyed my experience here at Avana. The first few months were a little rough with maintenance, but Avana listened to our concerns and addressed the problems right away.

Lot of Greenery , Close by the Bayou Belt and Ant hills trails,Yet did not flood during Harvey ! Couldnt ask for a better location to be where groceries are very near , Excellent bus transport !Great Swimming Pool areas, Neat housekeeping , Definitely worth what I pay for ! Good work Avana!

Edit 2: haven’t seen the police cruiser for a while and we’ve had a couple more incidents. Edit: We now have a police cruiser that drives around and I noticed a man yesterday that looked like security walking around. Great job guys. Since having written my initial (bad) review and seeing others do the same, Im glad to see AMLI listened. The gates are now working, and all seems quiet for now. Maintenance is always awesome about coming and fixing things very quickly and staff is very accommodating and helpful when I have questions or need to change my lease information. I still believe the complex should have 24 hour patrol and/or cameras. As a mom whos home alone with a toddler more times than not, I need to know that our safety is priority. Getting home after 6 PM means grocery shopping and taking the trash out at night. I dont want to have to worry about that. I appreciate the effort, please keep improving our community.

The staff is amazing always helpful and nice! For the location it is extremely well priced... I love being surrounded by food/shopping centers. Plus, the grounds are well maintained! Safe neighborhood... Although it is older it is definitely still nice if renting. Would recommend to a friend for sure!

I submitted a maintenance request form for an issue with my ceiling fan. Within 3 hours of submitging my request they had completely replaced my ceiling fan and had it up and running again. I am completely blown away by how attentive and friendly the staff is! Plus, the location is great! I highly recommend this complex.

Recently toured with Amina she was very helpful and friendly. The property is so clean I was shocked prices are great! I’m not moving until October but I will definitely be moving here she made the process for looking so simple and easy. Thank you Amina!!!

I want to start with the office staff they are #1on all levels, and I havent even moved in yet hahaha. Already they make me feel like family and at home. This entire experience has truly been exceptional service from day 1 that I have received, its truly a blessing. I truly cant wait to make and call this My New Home . Ive had a glitch in my moving time frame , and they have accommodated me and my needs and truly they have gone above and beyond to make this happen for me, its truly awesome of them!!!!

Moved out over 30 days ago (June 24) in full compliance of lease, office has not responded to my emails requesting any info much less return my deposit. TX state law gives them 30 days. Smh.

I must say that we are very happy here and feel also comfy here! The office staff is always so friendly and helpful! They let you feel like you are part of the big AMLI family!! If you have any problem, is it always fixed very quickly.. We also love our apartment, finally we really feel like we ar home! Thanks guys for that!!

Overall our stay there was good.Pros:Apartments were nice, maintenance turn around time was good, staff was nice, was community friendly with food truck Wednesdays & other office events, office communication was good, and the area was convenient and nice.Cons:Our a/c went out 3 times in the last 6 months of our lease, our windows only locked on one side because the maintenance guy said the building (building 19) was/is shifting (which we were never told prior to move in) cause cracks at every frame and corner in our apartment, lots of neighbors leave their trash outside (told office, but problem always resurfaced), and dog poop was everywhere - office supplied dog trash bins & bags but no one pick up after their pets.

Im extremely depressed that this isnt the apartment complex for me, because when I toured the location, I fell in love with the staff. Sarah was extremely helpful and empathetic to my needs. BONUS, the office was really clean, you know they mean business!