Went to get my wallet sized vaccine card,the lady that served me was polite, friendly,and efficient. Store was clean,staff were always ready to help without being pushy.Good parking.

One of the employees working in the copy centre, I regret not remembering her name because I would name-drop. She was very courteous and extremely pleasant. Im sure she would be a welcomed addition to any team/company that required their employees to brighten their customers day with their pleasant personality, but more importantly, their willingness to help.Its too bad she is surrounded with other employees in the store (not the print centre specifically, but the store in general) who do not possess the same willingness to be courteous and helpful.Another customer and I waited in line for 35-45 minutes before either of us could get help because everyone seemed to be busy. With what? I couldnt imagine!Brutal customer service from everybody else.I have only been here once, but that was once too many and I will not make that mistake again.

Their customer service was absolutely horrible. Went into the store on Upper Wentworth, was looking to replace my printer. I went to get the attention of a staff member quietly as he was assisting another customer and just said to him when youre finished can I have some help with your inventory. He replied theres another staff over there thats almost done and walked away. There was no other staff in the area. I walked to the front of the store to find 2 staff behind the counter talking about theyre plans for the weekend. This store is not for me, hopefully this reaches back to their store.

I ordered a teacher planner for 2021-2022 online and when I received it, I was given dates for 2020-2021. I brought it into the store and they happily fixed it for me. However, the formatting of the inside of the planner changed to the dates being vertical rather than horizontal; which is awful! Whoever changed that, needs to change it back.I brought it back in again and Kay was absolutely amazing. She took the calendar for 2021-2022 and inserted it into the old formatting of the planner from previous years. It is exactly what I hoped it would be. She even saved the old file for me so I can have it printed the way I like for future years!! Thank you so much Kay for going above and beyond in correcting this for me!!!

Was going to be buying a $300 monitor until I asked for help getting one at the desk and was told were all pretty busy right now and then was told that perhaps the guy on the ladder in the back of the store could help me, instead of calling someone over to the monitors to assist a customer. Luckily I didnt need the monitor, I just wanted one, and this guy made my decision pretty easy. I may hire him as my financial advisor. But in all seriousness, I was a regular customer as I live in the area, but Ill go elsewhere.

I was able to get my Vaccine Certificate shrunk to pocket-size and laminated in a timely manner. The staff were kind as well.

Staff was great! I work in Education. She told me about a discount available and signed me up for future discounts! Thank you! Will return often!

The staff were so helpful. I was overwhelmed with new technology but staff very friendly and assisted me with my needs. While I was waiting for the fax machine and while waiting I was amazed how staff interacted with other customers and how they would help everyone that came into the store.

20 people line up into 1 register for printing / shipping / passport pic. Ouch. Another words for POOR management / you are extremely SHORT staffed.

Went in today to get help with printing a poster for my wedding. I was told someone could help me and waited in line for 20 minutes for the person in front of me to be helped. When I got to the desk a new person (I think her name was Ava) immediately told me they don’t do that and she couldn’t help me. I told her again I am looking for help printing a poster and another staff member overheard and started to help me and then walked away and Ava came back and told me she couldn’t help me again. I then explained again why I was there and that I could come get the poster a different day and I needed assistance with it and she just kept telling me to go home and do it myself. I went home and tried to get it to work and the poster just kept coming out wrong. There’s no way I’m going to go back in and asking for help again from this company when their employees can’t be bothered to provide basic customer service or decency. I’m seriously disgusted at the behaviour of the staff here.

Upper Wentworth:this place is horrible after spending 30 mins with my 3 month old picking out all the pictures I wanted I only got to copy 7 pictures the machine ran out of paper I asked for help and he told me to go to another machine because its gonna take him 20 mins to change the paper that means I would have to do EVERYTHING all over again 🙄😒 one minute later he tells the girl hey Im going to lunch 😡 u lost ur store $70 big guy at photo area

Had a occasion to get printing off my phone. Didnt have a clue how to do it. Young lady explained and was patient with me. Thank you . Needed a ink thing for printer. Asked and help was there. Will shop and feel comfortable asking questions.

From the outside, this Staples looks like the older design, original look but inside it is updated and modern. Huge selection of office furniture, printer cartridges, and thousands of other office supplies.

Had a great experience returning my cell phone .Management made all issues good

-Took 10 minutes to find what I was looking for.-Waited 10 minutes in line to bring the display product box to cashier.-Was told We havent had anything like that in stock in months.-I asked so these items are just on the shelf for fun?-Cashier: We havent had a chance to take them down yet.-There were 7 associates standing around the front area doing nothing. ---That is also why it took so long to find what I was looking for.I guess if I ever shop at Staples again. Ill be sure to bring an associate with me around the store so that when I am interested in something on the shelf, I can ask if its a fake in stock product. Or maybe we can go around the store together and take down empty boxes and things.

Oversozed photo reproduction: great work! Thoughtful service!

Had to go for loads of things for my computer room. A great place to shop.

Found everything I was looking for. Cashier was very pleasant!

Went to print out some documents and Kay was super helpful! Thank you!

Worst customer service, they wanted 40 minutes of my time for no reason

This is the WORST staples ever. You never know when theyre open because they come in the store whenever they want. Ive called last friday to request support on a printing process. I was given an answer, when I go online to complete the process it does not align with their employees advice/direction. Ive tried to call to get support on this again and no answer. I waited until they open, no answer. Its 11:13 PM and their line redirects me to headquarters. Ive tried their curbside pick up option and they said call volume was high (3 mins after the store opens). The call was lost, and i find it funny since i tried calling before they were open and I was getting the same issue. I selected 8 to speak with an associate and it says thank you for calling goodbye If you have corporate/business work DO NOT RELY ON STAPLES. I go here for prints and always had to wait an hour to pick up (before covid), they would take me last if I showed up first. Quality assurance here is awful.Just called Miltons location at: 1220 Steeles Ave E G6, Milton.Theyre amazing. You can trust this location. The associate also said every store is suppose to be open at 11AM, so its strange that the line here isnt working.

Selection and customer service are very good. Prices, however, are exorbitant. For example, I needed a dozen three ring binders and ended up buying them at the dollar store because the price difference was $1.25 each vs. $4.99 each for a comparable product. Interestingly, the binders at Staples had a small sticker of a Canadian flag in the corner, suggesting they were made in Canada. When one of the stickers fell off, I noticed it was covering an imprint that said Made in China. Sounds rather unethical to me ........

Had to purchase a new keyboard to work from home. Had them in-stock and available with a 2 hour pickup up. Easy to pickup curbside. Parking spots available and clear direction given.

Anyones work station whether home office or office can find what they are looking for. Lots of help from the staff who are polite and helpful.

Very Disapointed with Staples although I do understand their stubborn position, yet possibly with Covid and current circumstances they could stand to be a little lenient. First I ordered 25 cardboard boxes, a 5 pack of black sharpies and some whiteout online from Staples, back on April 8th. The order didnt get filled for pickup until May 1st. When I arrived I was told the order could only be picked up by my spouse whose card was used to purchase the products for business. I said that I could show him the string of E-mails to prove and support my claim that I was infact the one who purchased the items but used my wifes card however, the gentleman went on and on about silly E-mail fraud, the bank etc. He also said the E-mail from Staples clearly states that items are to be picked up by the cardholder only. I beg to differ as I said that the E-mail stated only that your items were ready for pickup and if he would like, he could come out and read the E-mail and see for himself. I said I had waited a long time for these items and even said I could show that the car I was currently in was licensed and insured by my spouse. He was adamant to stand his ground on principle that I was not the cardholder. In the end I canceled the order from the parking lot on the phone which he seemed more than happy to do (I did find it odd however, that I could cancel an order that wasnt supposedly mine but cest la vie) I was upset as I had gone out of my way to drive there and had waited some time for these items to arrive. I got out my phone and purchased all the items in the car, in the vacant Staples parking lot on Amazon.ca. This is not a plug for Amazon but I have to say I got more boxes for less money and all of my items were delivered three days later (today) right to my front door. I will never go back to Staples.

I wana thank Dalya. She helped me last week printing some pictures, accuracy. People like Dalya given us hope that there is always somebody when you need help.

Most staff is friendly, I beleave others are just over stressed and shouldnt be in customer service based job

The women in the copy center are not friendly at all. When working in customer service and a customer says Hi how are you you should respond and ask them the same. Instead the only reply I got was an awkward look from them and silence. Staples is a good store and has good value but employees need to remember that theyre in customer service.

Good place easy too find your office needs have it all

Always fast friendly service,reasonable priced products.i am a regular customer, and will remain a satisfied customer.

Absolutely horrible service.I had a classroom calendar that I submitted for lamination that they had to send to the Center Mall location, due to their lack of proper equipment to deal with the situation. I left specific instructions to NOT cut any of the pieces - just run them through and I will cut them myself. Im not sure if this message even made it to the processing location, but I got the items back cut.In cutting the pieces, they cut several on the edge of the cardstock, which exposed it to the elements (something lamination is done to prevent), some pieces are placed too close together (which makes me unable to cut them without exposing the cardstock), and several pieces were cut straight through. Not only that, but theres hair and trimming laminated into a lot of the pieces, and several pieces are even missing.I had contacted the store manager through the companys FB page and all that was offered was a refund on the lamination costs. However, they refused to replace the actual item they ruined, despite the fact that its an item Staples carries. Really, thats all I wanted: for them to replace the item and laminate it properly. Considering their markup, it would have cost them barely anything. And considering they ruined an item I had trusted them with, I didnt think it was too much to ask. But apparently I was wrong.I escalated the issue to head office and theyve done nothing but give me the run-around. They ask me for specific information, I give it to them, and they say its not good enough. So Im just done.

Not Much on inventory so what do they sell?

Its a fairly clean and friendly Staples. The print pickup section sometimes doesnt have anyone available to help - so its a few minutes wait to get someone.

They are pretty good. Lots of paper selection. Okay office furniture.

Great drop off services during pandemic. Nice staff

Great curbside service.Prompt and courteous!

I printed of some wall art.

Good service, reasonable prices, most everything one needs for the office. Online shopping available with fast delivery of orders.

Sherry at the fill today was amazing, super sweet and Ill be coming back due to her service and kindness

Was Curbo babyLove the Curbo?

Staff was ready to help and knew where everything was quickly. Energetic and positive too. What more do you need

I had an amazing experience at this Staples thanks to Moe, Scott and Chris! I came in to purchase a webcam as my laptop’s camera is broken and they went above and beyond to help me out. Amazing customer service :)

Always have what I need and helpful Staff. Keep up the good work!

They close everything except the cash register 15 minutes early, so if youre there before store closing hours, theres a very high chance you wont be able to scan a document. Important to note: it was an employee that told me that they regularly shut everything down at least 15 minutes early. She then waited until the store closed to come out and ask if I needed help, then told me Well the store is closed now, and we shut everything down like, 15 minutes ago.Was really disappointed in this, it seems like the regular workers that were there prior to Covid-19 are no longer there, and the new ones dont seem to care, most werent wearing any protective equipment.

A great place for any office equipment.

A wonderful Copy&Print team!

I always have fantastic service here. If you stop in and need help, look for Cody, hes fantastic.

I just had a package to bring for a return. The service I received was very fast and efficient.

Lucy from the copy centre is extremely rude and unprofessional and talks to customers as if they are lower than her. I simply asked for assistance with printing and she raised her voice at me and said she was too busy training so she couldnt assist. Lucy has very very bad people skills and customer service skills and shouldnt be working with customers directly. I suggest the manager puts her in the back room where she has no interactions with customers. Staples on Upper Wentworth just lost a regular customer due to the terrible customer service received from Lucy. She should rethink her career plans and should find a job that doesnt make her a dark and miserable individual.

I had an issue with an HP ink cartridge that I had ordered online from staples, HPs issue not Staples, I called the store and spoke with Scott, I was able to replace my ink cartridge quickly and easily. There was a replacement waiting for me when I arrived. Fantastic customer service.

Wasnt impressed with the staff when I went to do curbside pickup

I thought they were bought out by Dunder Mifflin...

The young man who helped me out was very knowledgeable and helpful. The store was easy to navigate with the covid19 restrictions and the staff were kind and engaging.

Always great service and product selection here!

Bought a new computer chair online and did the curbside pick up. Worked out pretty well. Staff were professional and competent throughout the process.

Best place for all office supplies and office furnishings

Great friendly service

Most of my trips to staples are for the coy and print center. the staff in this department are always AWESOME!!! enough cannot be said about their quality of customer service. Always polite, always friendly and happy and they have (on many occasions) assisted with special requests. items are always on time and if i request them sooner, they usually try and accommodate. The ONLY issue i have and its been ongoing for as long as i can remember, is not enough staffing. and it is frustrating. there is anyways a line. if i try to call in, there is no one to take my call. whatever money the company is trying to save is worth the extra money to have an extra body. otherwise, great job!

Good place

My recent experience was great. The employee really went above and beyond helping finding a product and the cashiers are always pleasant.

Not much help on sales floor but when I did get assistance it was knowledgeable and friendly.

Helpful staff..no stock on the ink cartridges though..

I needed to print a 24x36 drawing on their plotter, the person who assisted me was very helpful and knowledgeable about engineering drawing standards. The whole process took maybe 2 minutes and the price was very reasonable. The quality of the paper and the drawing were excellent, I would highly recommend this location for printing services.

Customer service is lacking to say the least

You can find everything for your office here, with some pretty good prices too. The attendants are very nice people too. Helped me in everything and clarified all the doubts with high level of detail and professionalism. I am very satisfied and will certainly come back in the future.

Clean store and friendly and helpful staff.

Great service shout out to Cory and Moe! Highly recommend shopping here staff is very polite and knowledgeable, they considered my needs and didnt try to up sell me. Best experience in a long time!

Everything for home office and business place.employees are very knowledgeable about their products..a good experience shopping.

Excellent Service today!! I walked in. Asked a staff member for the printer I found online. He told me about the benefits and accessories. Quick and painless, I was out the door in 10 minutes. Just the way I like to shop.

I went to buy photo copy paper for work. They werent getting there regular shipment until Friday and it was only Tuesday so for sure they would have run out. So they sent there delivery driver out on the busiest delivery day! :(The service was good. :) *hugs* JACK

I had a great experience! A very nice helpful man helped me find everything I needed. To find out after he was the general manager.. Empressed. Managers are not always known for helping customers! Weird.. I knowAnd then I had Andy.. The nicest guy ever cash me out.. Pleasant trip to Staples!!

Great store. Tech office supplies. Do find it gets expensive but these days thats just about anything!

HIRE MORE STAFF! The copy centre was extremely busy and there was only one girl working, why is there not more staff in that department it clearly needs it!! Waited over 20 minutes last night to finally be approached by the worker. People needed help with the self printing and other stuff yet there was only one worker trying to attend to everyone... extremely frustrating as a customer to have to wait there for so long just to ask a simple question while so many other customers are waiting too.

I like shopping at Staples. I am giving a low rating because of the lack of staff. It is back to school time, and there were only 2 cashiers. They were doing their best and remaining calm and very nice. I can not believe management overlooks what is happening at the front of his/hers store

The printing center manager/supervisor is really rude, she made me wait extra time in line by pretending she was busy with something else then preceded to give me attitude and acted as if I was wasnt ever there.Honestly I dont even know why people shop here with how expensive everything is compared to other retail stores, I only come here because its right near my house but I think I just do my shopping at amazon from now.

We went to staples to buy toner for a samsung printer; this toner is hard to find; however staples was able to process an ordered for us through the internet; we agreed and paid the price in advance; the next day we got an email the order has been shipped.During our visit we browsed in the store; we are happy with our findings; prices and quality are satisfactory.

After doing some research and comparing products online, I had decided on an item, and went in to pick it up. While there, Walter offered to show me a few similar models in the same price range, and told me about the benefits and drawbacks of each of them. He helped me find a printer similar to the one Id originally gone in for, but that had more affordable toner replacements, and a significantly higher yield per cartridge. He also walked me through the benefits of the in-store warranty, outside of the manufacturers warranty, and helped me choose the correct accessories. I felt no pressure at any time, and loved how kind he and the cashiers were! Thanks, Walter!

I only like one employee there from my past experiences in the Staples store on upper Wentworth. Thank you Julia you have excellent customer service with a happy smile. While everyone else gave me a hard time you didnt.

Wonderful and helpful staff, definitely the best place to shop for office supplies and technology! The staff took the time to help me find the perfect printer for my needs

They have everything office supply store should have and more prices are moderate

Excellent way of protection and easy to find what you want

This store is a gossiping centre! The employees here are always gossiping and very lazy to help you, Hello it’s a job you get paid! The manager Gordon is very aggressive and rude. Long line up always! They have staff but the problem is there always gossiping in some corner!!!!! Never going back fed up I will take my business to Best Buy!!!!!!!!!!

Really good, helpful service... even near closing hours.... and the staff were super helpful with information and everything!

Your website is not very user friendly

Solid Staples. Dated on the outside, modern on the inside. Its a nice lil surprise.

To the general manager Gordon and JanhI am one of the customers and un satisfied with this customer service , Every time we come it’s always busy and there is not enough staff to help Its absurd that your company has only 1 employee ever working by herself at the copy and print center. You should never have less than 2 people at that station. And she was crazy busy you can’t even ask her help . We were there for almost an hour waiting for someone to help us when she was answering us with attitude not even leaving her side to come and help . Her name was Jessica I hope they know something about customer service and how they support the customer properly in a professional way because people don’t know how to use machines at Staples so they need always to be there for help so they should hire more than one people at this time even in the evening. I hope they know something about customer service and how they support the customer properly in a professional way because people don’t know how to use machines at Staples so they need always help so they should hire more than one people at this time even in the evening and we find out she’s only by herself and the other employees are just walking around there was nothing to do at the cashierIm watching retail employees loaft around while the copy and print staff are running their tails off taking 1 customer at a time. We had to raise our voices to call someone at the cash register so we could pay for our purchase. Very sad that people are getting hired and not working or doing their job properly they’re getting paid so they need support and to learn about customer service in a professional way not to respond with a bad attitude. Very sad that people are getting hired and not working or doing their job properly they’re getting paid so they need support and to learn about customer service in a professional way not to respond with a bad attitude

I want to tell you how embarrassed I was when my wife and I went into your store tonight (Friday). I waslooking to make a purchase of a galaxy tablet and we stood there for 15 minutes watching 5 employees chit chatting with only 4 customers in your store. I finally got fed up and we left. Just wanted to let you know it is not a way to run a business

A stand-out experience in my mind. I was full of questions and requests, to the point where I found myself annoying, but every aspect of my shopping experience from start to finish was just fabulous. The sales floor team to the management; everyone was AWESOME! Thanks for all your help!!!

Shout out to Sam who went above and beyond when helping us print out our review for our test! Thank you so much Sam for all your help! We both passed with flying colours!

A great and big staples location.

Usually friendly staff, and find what I need.

It took a little while to figure out how to work it but the copy machine is really quite versatile. I printed my PDF file from USB drive double sided and stapled them. Easy once you figure it out. Dont pick copy if you really want to print from a file.

Good service

Good place to go for supplies !!

Tried very hard to provide what I was looking for Im gave me advice on how to go about that, much appreciated!they also allowed me to bring my little dog in the store which I appreciated and the other customers and staff did too!

Great customer service! Went there today looking for a google home assistant and asked for help locating this. The Male I asked said they had them in the back and he would go get one however he said there was another speaker/assistant he could show me if I were interested... I agreed and he showed me the JBL google assistant speaker which was $10.00 cheaper and better quality for the price (also the same thing just better speakers). I was super happy he took the time to show me and explain it instead of just getting me the Google home as this is a gift and personally I dont know much about that stuff. He was awesome and very knowledgeable! Thank you!

Great free wifi good service helpful staff

A place to shop for your office supplies... quite an expensive shop...

I tried calling Staples today to get a quote. I tried reaching out for over an hour. No answer. Not in any of the departments. I have a hard time believing that they are too busy to ever answer a phone call. Very frustrating. Luckily the UPS store answered right away and provided me with a quote within minutes.

Very helpful and knowledgable people. Interested in helping you find the right solution and not just sell you something. It did help that I had a good idea what I wanted.