🌹 These people must be a model of customer service & friendliness. Every time I walk in I am welcomed with a smile & a friendly demeanor making sure that if I need assistance they are available. Excellent pricing|selection and as we get ready for the “back-to-school” journey, family friendly too! Savings, good selection, accessible, plenty of parking, customer service second to none; what could possible go wrong? | LCA

Adrianna in the Business Centre was so helpful and friendly! I will recommend this Staples to everyone. Thanks so much for all your help today, Adrianna. Obrigada!

Staff are not helpful, they are asking you to print by yourself otherwise they will charge you 20$ per 15 min labour charge.Moreover, if you let them print it for you, they will give you discount and if you print it yourself no discount (paradox).The self printing is limiting you every 170page to start over again and insert your credit card even if you are in the middle of printing.I wasn’t offer even a clips or carton box to put my 700 pages inside it.Overall, horrible experience.

They have good self serve printing services

Been here a few times and the customer service is always great, although it can get a little busy in the printing/photo copying department, they always tend to their customers. Anita was very helpful and respectful and speaking from experience and having to work in customer service, I think she is doing a great job!! Keep up the great work everyone!! Stay safe.

One thing is consistent:the service. Its AWFUL! From the staff to the management. Went in to get laminating done at the copy centre and was told to buy a laminator, and the aisle they were in. When I insisted on the copy services doing it, I was told they couldnt do it until I returned with it cut out. When I told Mike, the manager hanging out behind the tech desk, his response was along the lines of what do you want me to do about it? Awful!

Great service, Basem was a great help, helped me find everything I needed and even asked if I need help carrying my stuff to the car. Great job

I regularly shop the Unity Square store. Good selection of products, helpful staff, lots of parking, centrally located. I also appreciate their recycling station for ink cartridges, batteries, etc

Strong colors and hi quality prints and expert representation

These so-called associates behind the counter are not very good at what they do, they look like 12 year olds running the show over there, I came in to fax a few pages & waited & waited watching this thief faxed numerous copies out, recieved his confirmation sheet then pretended the fax machine didnt work, and walked out, I despise thievery, especially the kind who come to this country at the governments expense and still has the gull to steal from it, thieving busturds😡.

It’s expensive compared to other retailers, especially online, but the service is pretty good so it warrants 3 stars. Plus they offer Air Miles.

They were a bit slow. But the product was satisfactory.

If youre gonna follow me around that much, at least give my hair a tug Dawg

Great store really great staff in my favorite neighborhood

The staff are helpful and it is pleasant to deal with the staff at this location

Staff was very helpful without being pushy. Got just what I needed. Was a positive experience. 👍

The moment I entered your store I was helped immediately I was kinda shocked , but very glad to get what I needed. Thks

You get all the stationary items here. Along with stationary, you will find electronic items such as Laptops, Printers, and related accessories (cartridges, laptop bags etc.). There is plenty of choice when it comes to office material - Office chairs, desks etc. You can laminate & photocopy at a separate kiosk within the store. One stop solution for all your stationary needs

Customer service is horrible and harassment level here.First Patty served me while I am mask excempt. Then when I proceeded to use my staples card to scan my documents as well as began my allotted time, she came over to harass me while I was paying for the computer. I told her first of all I am mask exempt and she could have told me previously when she helped me, before I signed in.She proceeded to harass me while i requested help of manager. No employees would even look at me to help.THIS IS DESCRIMINATION, SHAME ON YOU. EXPECT A HUMAN RIGHTS COMPLAINT PATTY AND MIKE. Do better for the community!!

I want to thanks Caitlyn for taking my ID photos. That was the best ID photo that I had in recent years. Caitlyn was patient and responsible for the shooting.

Another example of what used to be a good business but their prices are ridiculous, and we were virtually ignored by staff . Wanna fax some documents? Want to pay way too much doing so? This is your place then. Who charges a $1.50 per 1 side of a page to fax?Staples, you have lost your way.

Went in to buy a $300 printer and was ignored for 30 min. When someone finally came I was told they were really busy and I needed to wait longer! There was staff literally standing around cash registers picking their noses. And the ONE person that can help is the one busy? Wow! Maybe staff needs to be cross-trained better

Went in for FedEx services. Overall good people working here who are ready to help you. Will go again for any supplies or FedEx service.

Very Professional and helpful staff.

Even though it was relatively busy at this location, I received courteous professional service by both customer service representatives at the print area as well as at the checkout counter. Thank you 🙂

Terrible service asked for help and the guy just pointed at some stuff didnt even say a word

I called to speak with the manager asked a simple question politely she hung up on me,called back 8 times no answer. went to store to talk in person 45 minutes waited the manger anna never came to talk to me and only later i realized she was standing beside the guy i was dealing with asking to speak to her as to why she was she treated me like a piece of garbage for no reason. i did nothing wrong but ask a question this is a disgusting display of customer service and leadership role. nobody deserves to be treated that way its absolutely disgusting.

Office supplies best place

Quick, easy printing of papers.

Good place to do all your printing and copying no hassle just save all your document to a usb then go there plug the USB and print easy very convenient

I am not someone who complains about customer service workers, as I am one myself. However, I ordered a package from a footwear company and it unfortunately had to be delivered to this Staples FedEx pickup location. Anu at the customer service desk refused to give us our package regardless of how many proofs of purchase or government issued photo ID we presented. Even after calling FedEx as Anu suggested, it reiterated that all we needed was the tracking number (which we had) and government issued photo ID (which we also had), however Anu still refused to give us the package. Unfortunately we then had to call Staples support and be transferred to a manager who informed us that this was not company policy in any way and she would have it sorted out for us. She apologized profusely despite this incident not being her fault. I only find it more upsetting that professional and kind employees are forced to apologize for the actions of staff they have never interacted with, and that I had to jump through this many hoops to pick up a package I had already paid for.

Not bad of a store very helpful and watchful floor walkers every where

Service has always been good here, though the furniture is the only thing slightly lacking. Great for general office supplies.

This particular Staples at Oliver Square hasnt always been a positive experience for me but yesterday just as I was heading for the Fort Road location, I noticed at the exit door, the clearance of car phone chargers.I stopped to inquire and ended up buying a printer.. retail therapy today!! An ink cartridge for my model costs the same as a new one..the HP OfficeJet Pro 8020 series is excellent value and hope its a good choice?.. Customer service skills and knowledge of products exemplary, the same one who warmly greeted me at the door when I questioned location of Solutions for art projects, i.e. scanning pictures etc ..going the extra mile.resulted in a win win... He was competent in making global$transactions which is a huge bonus for nomads like me!!I noted improvement in cleanliness and layout too; Definitely make it my

Very good selection

I bought a mic 2 weeks ago from another staples, but this one is closer to my house. I went to return it and apparently the product didn’t match the SKU in the box ( they should check those numbers when the product is sold). The manager had a really bad attitude and told me he wasn’t going to return it because it didn’t match. Even though I provided the box, all the packaging, the original receipt. He told me to go to the store I bought it from so I had to driver 20 minutes to the south side of the city and got it returned there... I thought all the staples are the same ?

Ill be honest...I had to go in for a FedEx parcel lol.

The computer repair service personnel was horrible and very unhelpful and rude

I was able to place a kiosk order and am waiting for it! I was able to get decent help from staff!

Lots of selections on ball pens, prices reasonable. Cashier is delightful.

Good varities of office supplies,clean and tidy

Always good service..as you walk in most times we have been met by a staff member asking if we need help. Normally we need toner and drop off our old toner.

Well organized store! Found lots of cute stationary and left spending more than I intended on it. Cashier was very friendly as well!

Well organized and friendly staff.

Staff was very helpful

Great place, but selection is a little limited.

Now closing two hours earlier - so closed when I got there. Another bad Staples exlerience

Just went to this staples today around 12:00-1:00 and wasnt impressed. I walked in and theres a younger man, maybe in his 20s? And he was staring at me dead in the eyes as soon as i walked, i thought he was gonna say hello or something, so I said hi and he kept staring at me, didnt say a word. Nice customer service hey? Id never treat my customers like that at my job, and im not even customer service, I always make them feel welcomed, and like they should be there. Anyway I walk to the other side of the store to look for printer ink and get the feeling someone is following me, and I look behind me, and its him. Staring right at me, half a meter behind me. So I asked him if he was following me, and he said no, and sped walk in the opposite direction. You couldnt be anymore obvious? Was a very creepy experience. Only giving two stars because a shorter lady with longer hair offered me help, and helped me find the ink I needed. If she didnt help me would have definitely been a one star.

Terrible customer service. Store is grossly understaffed. Went to buy a daytimer (among other things and spent $114.00). Had to walk across the store to cashier to get staff to help because the items did not have prices and no staff on the floor. Logan arrives. We schlep back across the store to the daytimers. There are at least 20 to choose from. The 4 large ones (all different) I was interested in did not have prices. I asked Logan to tell me the prices. He responded by telling me to pick one and hed get the price on it. I explained that I wanted to know the prices for all 4 so that I could make a choice as I wanted the cheapest one.. He said he WOULDNT do that! Words were exchanged. He threatened to have me banned from the store!! Obviously I was being unreasonable in asking for a price! We had more words....he stomped into the back and ultimately gave me the prices. Throughout, Logan acted as if he were doing me a favor by speaking to me. Logan obviously has a university degree and is very unhappy that he finds himself selling printer toner! Too bad Logan.I complained to store manager, Susan Wagner. I indicated that it would be appropriate to have Logan apologize for his miserable attitude. That was not to be. There would be no apology!I called customer service in Toronto. After a month of emails with an equally ineffectual zen desk person (Robert M), Im told the same thing. OH! But theyll give me a $50 gift card. I dont want a gift card. I want someone to apologize.I wont be back to this store.

I will never attend this location ever again.. the manger judith followed me right from the door till she came towards me asking if she could help me with the items i had grabbed. She clearly thought i had stolen them and put them in my bag.. i hadnt even touched anything since walking threw the front door.

I remember going to Staples as a child and loving every second of it. As I got older, I still get excited by stationary. However, I was not excited when i entered this store. I am not sure if its because of the pandemic, but it was super depressing in there. The staff is pretty nice and knowledgeable but I do not think good enough to get me back. Sorry Staples but Etsy is my new love lol

My experience was positive at this store. They are strictly maintaining all the protocols in this Covid situation. I found the staffs are friendly and courteous, especially the printing department. I am glad that they are still providing those services in this dire period. This Staples is located in the beautiful Oliver Square market place. I would definitely recommend this place.

I like this store, I recommended!

On line was very helpful and gave me the closest store and staff was very helpful

I had a very bad experience today at what use to be my favorite location. A customer service who you think trying to act like a supervisor was very rude and lacking experience in communication.I was returning a two usb distributors $6 each, which I got 4 days ago. The items didnt work for me as a data distributor. I was dealing with a nice young leady at the cashier and then this guy came, by the name Yogu to ask me to have the items so he can test them. I tolled him to make it fast please, because I have an appointment. He toke about 5-7 mints to come back and say that the items worked for him since he tried them as a charger, and for that hes going to return only one of them!! I informed him that they did not work for me as a data transformer not as a charger and another costumer service employee came to enforce my clam that the item wont work for more then one data transformer. At that point the supervisor (Yogu) started to be more rude and dismissive. He almost wanted to pick up a fight with me!! which I found very funny.Its just sad that a beautiful manger who I know would hire such a quality.I think this employee needs a big time training to how to communicate with customers in a more professional and polite way.

I went in today to use the printer services but that lady working over there was so rude not only to me but to all the customers. Seemed like she is not willing to help at all and is forced to work over there. We asked her for help but she replied in so aggressive tone and just gave us the instructions paper and said read it and do it, and there were so many people which are from other countries and may not know how to read English properly . I don’t think that this way the customers should be treated when they are paying for every second on printer. If I had 0 star could have given them. She really needs training about how to behave properly and politely.

Good staff, good service, good location.A bit more convenient to park here rather than the downtown location.Selection is good.Its a Staples, so about what you would expect from this chain.There are other stores around, including London Drugs and a Canada Post office for ensuring you have more than one thing to do when you go.

I tried to use the computer to print out some docs but the computers were slow down, I spent time and money with no benefit.Finally one of the employee helped me using the computer on his desk. Thank you man.

Very clean store with mindful physical distancing and the lady at the copy center was wonderful. Thank you.

Quick service for my order pick up

The employees were helpful to find what I needed. Easy to approach and ask for help.

Igor is the best man Ive ever met in retail. I will give him 11 STARS for exceptional service! He is amazing man and friendly. If he did not assisted me, I might not buy the Beats Studio3. His colleagues are helpful as well. Price match and return policy is exceptional compare to competitors. Excellent service! 👍

The sales sold me a defect product. The printer cannot be returned at all after removing all its packaging. Beware. Shopping online instead. I feel she knew the condition beforehand.

I always go to this location, Good Costumer Service and always faund evething I need.

Terrible FedEx service

Rude employee yelled out from 30 metres away from behind the counter: do you have a mask?!.I shouted back No, but I have an exemption, is that OK?SERVICE AT THE PHOTOCOPIERS WAS WAY NICER but I will not be returning to that location.These Karens are annoying! I will spend my money elsewhere!

Good attention from the staff.

Specially ordered here because they said they had stock. They charged my credit card and then when I showed up they didn’t have the stock. After coming all the way from out of town. How exactly can you charge me for something you couldn’t scan?!?! Wanted to support staples but looks like Amazon from now on.

If i could give 0 i would.A Staff member physically assaulted my mother in the store. She opened the box to look at the item and when she closed the box a staff member grabbed it out of her hand. When she explained he was going to buy them he refused to give it back. The general manager refused to fix the situation. Will never go back and will be contacting head office.

RE: Printing & Marketing TeamWhen your self-serve equipment is not working properly why are you still adding service charges to customers bills when they request a print with your team directly?Ill take my printing orders elsewhere anyway since the service by one particular individual on your team has been poor my last 3 visits.

I went to print my documents, staffs are unfriendly printing services

Look, its a place for office supplies and cheap faxing/photocopying (yes, people still do those things). They cant carry the same diversity of products as Best Buy (but can match prices). So why do I recommend this particular location? Great customer service (GCS). As soon as I entered the store there was a greeter who asked if I needed assistance. I replied No (for now), and wasnt hassled. Later, when I did have questions, I encountered Igor who did a professional job in explaining multiple printer options to me.

This is a thank-you note for Liam Scott, Services Manager of the Staples store at 11812 - 104 Avenue, Edmonton, AB T5K2T8. Liam helped me with the purchase of a monitor in June 2019. (I placed an online order, but I made a mistake in my order.) When I came to pick up the product, he quickly and efficiently found the reason why my order was not in the stores files, and suggested an easier solution – to cancel the online order and to buy directly from the store. He checked the availability, found the product in stock, and completed the sale. He also gave me very clear and professional advice on another product - a notebook that I was considering to buy. I highly recommend Liam Scott as a courteous, knowledgeable and charismatic individual who would definitely contribute to the success of any IT store or company. Great job and great attitude! Thank you, Liam.

Patty at the print shop was awesome! Super patient, friendly, and took the time to assist with our print job.

Cold kinda feeling from staff uncomfortable asking for help

I had a bit of a hard time flagging someone down to help me find 14 x 8.5 legal lined paper. Unfortunately not a big selection of this kind at could be found here. However, staff was very friendly, and I found some good prices on other office supplies that I needed. Convenient location too!

I like that the store is close but whenever I go to this location the staff make me feel pressured and like theyre closely watching me just because my skin is brown. I go to Best buy or London drugs where I can shop in peace. I get that they hire staff for theft prevention but I get targeted everytime

Worst experience ever!! We went today for the printing some documents but the lady at the printing station was so rude and unprofessional. As it was our first time over there she handled a document with instructions after she said what are you waiting for now ? Instead of helping us she said there is a printer use it. You guys need to teach your staff how to talk to the customers. Never ever going back! Worst staples in the Edmonton.

Came in for passport photos; unfortunately, the staff havent been trained on the printing machine. The manager was too busy to offer assistance. The staff were friendly and tried their best. Took an hour in total

I had to return a faulty color ink cartridge and at first I was treated like I was there to scam them. After fighting for my right to return it, I convinced the manager to let me trade it in for a new printer. Although I wasted my time arguing for my right to return the ink, which should of been a simple exchange or return, I was happy that I now have a printer that suits my business better.

Wow...I needed some business cards printed and came in. They helped me load them into the computer and printed them in a few hours.However, before printing, we discovered that my design has a size inconsistency. The lady at the print area helped me fix that then it went to the printer.The wow came next. I came to pick up my cards and didn’t love them. There were some inconsistencies like the edge was bleeding properly and such. I requested a refund.Amita was the sales manager on duty and she blew me away. She offered to print the cards again and give me a full refund. She didn’t want me to leave unhappy. She was acting like a business owner and I couldn’t believe it!I highly recommend this place for printing and simple business cards that can be done quickly and affordably.

Was fairly quick. Well laid out store. Easy to find what I was looking for without help

Natasha was a gem. Im grateful for the professionalism Natasha has shown me when she was serving me the photo lab. Smart and intelligent young lady. Keep putting smiles on your customers faces.

Wasnt bad took a while for someone to come and help me though

The location is ideal, there is always product in stock when needed and the staff are super friendly

I felt slightly abandoned by the postal peeps . Sry I did not have a label and needed a bit of extra help. Felt like a lost puppy for a minute and walked out. Will try again tomorow because I ultimately need them, sadly, but just not today 0/5 🙁Went back. Dozens of workers and no one would help me try to get this thing sent . What is wrong with this place omg 0/5 in two attemps . Zero stars .

I went to this location to replace my Fitbit. I only ever go to the St. Albert location because they are amazing. Well let me tell you this place was worth the drive. The St. Albert location called ahead of me going and directed me to speak to Amita. She was beyond helpful & pleasant and made the entire transaction so easy. The rest of the staff that helped were also amazing and smiled the entire time like they enjoy their job! Well done! I will make the drive to this location for sure!

Very helpful staff.

They have most things but they dont have every type of paper in stock and expect you to order it offline I dont think very many of their employees actually care about their job as well

Staff are very nice but the manager breathes down my neck thinking Im going to steal but pretending shes trying to be helpful. Shes unaware that I have above average hearing for my age and Ive heard her word for word clear as day in the aisle beside mine talking to staff telling them to keep an eye on me and to count the things in my basket. I see that staff doesnt really follow through with any of those orders because even they think shes stereotyping me. Now shes managing at shoppers drugmart in brewery district and she thinks I cant tell what shes talking about when shes telling staff right in front of me to check the aisles for boxes and wrappers left behind from theft. She does the same thing at staples where she asks me if I need help WAY too many times but doesnt ask other people at all, just hangs around me. I work retail too. I know about the asking if they need help thing is used as a loss prevention technique. Just because I have piercings and teal hair, doesnt mean I steal. Im 30 years old and I support myself, thank you very much.

Why I only rated 4 Stars:1. I had an employee ask me if he could use his Air Miles Card on my purchase (I know this is against company policy.. lol)2. Despite my positive comment below, MOST employees there are helpful or patient. But that wasnt the case a few times Ive been there.MY 5 Star Experience:1. The store is always clean (even during winter)2. I have been going to Staples (DT location) for the past 4 years, 1-2 times per month. Most of my trips are work related and at the Copy & Print Center. Over the years, Ronay has demonstrated a high degree of product knowledge, problem solving, great customer service and most importantly- PATIENCE. I am always glad to see her there when I visit Staples- I always feel welcomed and appreciated as a customer. I have had some negative experiences at that location before, so seeing Ronay is always reassuring. Despite recently have moved to the North side of city, I know that there is a reliable and friendly (promotion worthy) employee waiting for me in Oliver Square! My feedback is far overdue but please pass on my sincere THANK YOU to her! During my last visit (pre-COVID) I was especially grateful for her support and sense of urgency when I was personally tasked with a project (involved color printing and binding) due with less then 24 hour notice.Another S/O to Adrianna who was doing a great job while being trained by Ronay!Cheers!

The store is well stocked and the staff are helpful. My only qualm with this location is that the checkout entrance was a bit hard to figure out, though that may just be me.

Not like type

Good service and great staff

Its horrible place I ever experienced in any shopping center specifically the short lady. They said she is a manager. She doesnt even deserve to be a manager. She was so rude and she doesnt know how to talk to customers.

Good selection if the right time of week

Wish I could rate this zero stars. Judith was completely disrespectful towards me. Last week I came in this store to buy a laptop for my daughter. I came in around noon and there was no associates available to talk to, all of them were busy with customers. I noticed a lady that was talking to another associate and she wasnt busy with customers so I waited near the laptop section and looked over to her and smiled to grab her attention and she walked a little closer to me and unmannerly asked me Do you need something? in the most disrespectful tone. I told her I was in search for a laptop and she told me she couldnt help and walked away. I was completely surprised by her behavior and immediately left and took my business to best buy where they were happy to help me. I made sure to look at that womans name tag and got her name, Judith. I dont know what her position is there but Im surprised she even got hired.

Throw away lost and found how horrible

I like the service

Awful customer service. The manager was nothing but rude and treated me like some sort of criminal for wanting to return a coffee maker. They refused to give me my money back arguing that you can’t take anything out of the box if you plan to return it. I was disgusted with the way I was talked to by the manager. I am not so bothered about the money but rather about how I was treatedI won’t shop at this location ever again and will spread the word. .