Other then the fact that we had to jump up and down almost to get service, once we got the service it was good. Employees wont ask you if you need help, they dont wear distinguishing clothing so you can tell they are an employee. Had to call the store and ask for help to get help but again, once they came to help the service was great and price was great as well.

The customer service here leaves something to be desired. Over the phone, I asked them a question and got a very condescending and rude response. Other times, we had customer service roll their eyes at us or unwilling to help. When a floor manager came over he had no problem helping us, as it was a very simple request. If my employees talked to customers like that, there would be some serious talk about it. I definitely buy here for their products, but expect nothing good of customer service. If there was another similar store in the area, I would switch in a heart beat.Edit: I again made the mistake of going to this store to get a poster printed. I chose the type of paper online. They called me to let me know they didn’t have that paper, and asked if I wanted to have it printed on a different type of paper, which cost 5 dollars less. I accepted. When I picked it up, they refused to refund my $5, and denied the price difference. The poor service just never ends around here!

We were there on Saturday in the shipping center in order to send a parcel. There we were assisted by a brown Indian lady with blond highlights, she was so rude and behaved as if we could not understand what she says, she was not even ready to help us properly and she does that always as it was my third time I had the same experience. Her dealing was really poor and she lacked professionalism in her work. This thing really frustrated me this time.

Went there to buy business supplies & followed the rules for our company what they emailed us to follow to add to our company for billing. Since the cards are no longer to use anymore we were following the rules that were followed by the company email. Yet the useless staff had no clue nor did the assistant manager (Idad?- poor no knowledge manager )because he didnt even bother to come to the till to help nor get off his lazy behind to help us or help out his staff who was lost from not knowing anything out saying that there is no such thing. This store has no helpful staff & very lazy brainless management staff. If there was less than 1 star then Id give it a -10/ 100. Hire better managers at this store.

Was waiting at the counter for a staff member to help me. They seemed to be too deep in conversation to help me. They looked over at me a number of times, but their conversation was too important i guess.

On several occasions in the past year I have had the pleasure of being served by your employee Sukhjeet. She is very knowledge, helpful , efficient and kind. It takes a good company to attract and retain excellent employees. Thank you Sukhjeet and thank you Staples.

Daniel gave me a hand purchasing and loading up an office chair. He was very polite and professional. Great service.

I think before COVID the staffs did a better job, greeting them, assisting them and going beyond.But I did not receive any greetings, I was noticed by number of staffs but not acknowledged.I wanted to get a simple photo print, which I always get, and only takes 5 minutes. But a lady who was assisting me told me she had to put me on a waitlist for my photos to print cause it takes 24hrs/3 days. Which it didn’t make any sense, I was not ordering photos. I am not sure if she was new, cause I haven’t seen her and I go there often.Her presence was not pilot, I thought that was aggressive, spoke to me as if I didn’t understand, when she failed to understand me.I showed her the pictures I emailed to be printed and she did the worst possible thing in the history of COVID, she grabbed my phone from my hands, and scrolled through my emails. She refreshed, went to my trash mails and sent mails.She did not ask me if she could take or see my phone, which was a violation of privacy.Secondly I am extremely germaphobic since COVID and she put me at risk.Thirdly; I am not sure if she followed the company COVID guidelines. I wonder if there is one.I have been coming to this store for years as regular a customer, after this experience I am not sure I will ever come back.

So the customer service itself was fine. They were just doing their job. But super disappointed with staples policy period. Even my company without a receipt would at least give some sort of credit for actual staples product very disappointed. Will no longer shop at any staples.

Horrible customer service (which is usually typical at this location). Went for a cellphone and asked for assistance. I was the only person in the store and it took them 10 mins to respond (I actually had to go back and get some one that was supposed to be paged to help me) and then they fought me over a price match with best buy across the street for the same exact phone. Best Buy will be getting my business from now on. Never again to staples.

I went today to get some pictures printed. I needed help with printing two different pictures on one page. I wasnt able to figure out on my own. So i asked the indian employee there. She was very rude and refused to help me out as it was closing time but there were still 25 mins left. Will never go back again to this staples location.

Super staff, the team member in the tablet and laptop area was so very helpful! Highly recommend them!

Way overpriced, sales not marked clearly, poor customer service. Ended up purchasing our school supplies at Walmart and got the same stuff for a much better price and shopping experience.

I came for a quote on a poster I’d like to get printed out. The lady at the Solution Shop had no will to be there or help anybody, she just kept saying “covert it to a PDF”...it’s a physical copy I want printed larger (too large for the self serve) I told her I didn’t care paying the “service fee” they have of $3.99 to help customers behind the desk. No issue. But she kept trying to get me out of her face. I found it extremely rude. I worked in the Solution Shop in Fort McMurray for 3 years and never told anyone to “go home and figure it out”.

Returns are very difficult here staff does not explain the policies clearly at all so instead of exchanging a printer for a new one I had to return it and wait 3 days to get my money back before getting another one. Staff was very unknowable of their own policies

The only reason I give a full star is that the final employee did his best. Thank you. I ordered for curbside pickup, called in the order and then waited 15 minutes on hold while he went to the front of the store. I called back, the person who answered helped, but my 2 piece order was not properly marked and he had to find the second piece. My curbside pickup took 45 minutes of waiting in their parking lot. The second person that helped did his best, but overall.... not a good experience.

Terrible customer service. I asked for help and was told to follow the instructions written there

Horrible customer service. Manager was so rude.

Bad serviceNobody listenI wait for one hour to print my picture which i gave a day before

I don’t know why they have such a poor internet connection. Is it to keep people waiting for hours so that they can charge extra from their pocket? The computers work so slow, even for some scannings I had to wait an hour. Poorest service ever. Ugh🤮

The stuffs are very politeI like to shop there.

Easy to find everything I needed. Staff were helpful.

Things have been tough for everyone, Im personally having troubles collecting my work share EI money from the government because of a forced CERB claim. I admittedly waited till last moment to get school supplies as mentioned above for reasons. I called since my sons school was not signed up with them for online purchase and asked if they could pick the order for me or should I come down and just pick it myself. Also asked if it was to late for them to do such a thing as I had 3 days till his school starts. The person at staples said it cant be ordered online and that they offer a service where I drop the list of school supplies off to them and they pick the order for me with a donation given of 15$. I said sure no problem and was reassured that they could get it done in 1 day. Ive called 2 days later and was told they would call back. 2 1/2 hours later and no call. I call again only to find that the list is not picked and its school tomorrow for my son. So now Im off to go get supplies at 5 pm with my children which I dont take out in public for health reasons. Thanks staples for lying to me and adding more stress than there should have been. Not happy.

I went to print something from my email and I waited for hours people standing behind me got to use the computer and I still waited and the staff did nothing. People on the computer took hours and the maximum time limit to use the computer is 20 minutes

Good store for computers, printers,stationary and inks every thing related to jomebase office or any other office available.

No complaints. Easy in and out visits on all services.

Staff is mostly busy here. But when you can find somebody to help they are always very supportive and helpful. Thank you 🙏🏻

Good service. Noticed they are under staffed due to the Times we live in but they are all great to the task

😎

Printed some papers works for wedding ans resume, expensive.

Love to shop again nice and friendly staff

I have had great experiences dealing with Staples associates in the tech department. Bikram at the Meadows Staples in Edmonton was a pleasure to deal with. Very knowledgeable in the area of computers (purchase, set up, upgrades etc.) He was also extremely helpful in helping my 84 year old father get into his phone after passwords were forgotten. I would definitely recommend Staples for the purchase and tech support of computers, software and all my technology needs.

Honest, real, prompt and very pleasant experience with customer service and laptop experience. Highly recommend

Just a retraction of the scathing report I posted earlier this month.The situation has since been rectified“in spades” thanks to an AMAZING employee, named, Jay.Jay went far above the call of duty to make up for the frustrating incidence I was experiencing.Thank you so very much Jay, as well as Staples for stepping up to their customers satisfaction.

Great store customer friendly environment

In this case I asked for a product, a staff member found it and handed it to me. That was great.

I have nothing nice to say about this store.They sold me used PC screen with hair inside box.Had returned in.Had purchased printer and had to return it and had purchased over $600 new one3 - 4 weeks later, never got refundCalled store and rude store employees are refusing to helpSomeone has stolen over $300 at this store from my visa

Its nice places for education students

I love Staples for the simple reason of convenience. I can purchase my tech and office supplies in one affordable location. They also do all my printing needs with amazing results.

Went for office supplies.

Garbage service on fax department

Carry what you need.Handicap parking and automatic door. Wide selection for all your needs. From pencils to computers and office furniture.Staff are friendly and helpful. They do copying and you can do yourself. Its a pretty nice store.

Good service friendly staff

Not the best but better than nothing..

Very good selection of office equipment and supplies. I would like to see employees with a little more knowledge in certain areas. From store to store, this is an area that I do not find there is consistency.

Bad experience at staples if you can avoid going into the store please do. I would not recommend anyone to this location at all

I use this place for the copy center, pretty easy to use.. and always friendly service

Great place great people they understand your needs

Always pretty stocked usually busy

Great customer service.

Usually I really love Staples but anyone who has health issues during Covid needs to stay away. They dont wipe down the baskets after each use and dont enforce mask wearing and employees dont follow the 6 feet. They have hand sanitizer and barriers for the cashiers but thats about it. STAY AWAY IF YOU HAVE ANY HEALTH ISSUES.

Good

Helpful and efficient staff. Clean well organized store

Staff are always so helpful and friendly unlike most places. James was so wonderful in helping me above and beyond this afternoon.

Typical customer service you would expect from big corporate stores. 3 times requested help, 3 times got Pointed to a machine only to find out what I wanted to do cannot be done. Employees dont know what customer service is. Thanks for wasting my time/money.

I give 5 starts because its very clean and you can find everything easily

Their printing services selection is pretty good but unfortunately when I returned to print, they said the machine was broken and told me to go to another location. The South Common location did print out my 8x11 glossy menus and it turned out nicely. Unfortunately, they cannot print custom-sized larger posters. Just take your business to Rileys downtown. Fraction of cost and done fast.

Snobby Indian lady at the printing station needs to work on her customer service skills. We asked politely for scissors and she blatantly ignored us to help another customer standing BEHIND us. When we finally got her attention (after helping another customer behind us after the first one came to see her), she reluctantly went to get us scissors.Every other staff member is polite, smiley, and helpful. Would recommend everything except for the printing station.

I was here with my daughter as she set up an account for her photography business. Excellent service.

There is a great selection of items including the craft items. The service isn’t slow. Lines are short and they bring new items in stock ASAP which is awesome so I don’t miss out on great items. I recommend you come here to get your craft items and such.

As a small business owner, I have learned to rely on Staples to get the things we need, and to offer suggestions to increase efficiency. I consider them part of our TEAM.

This store is becoming one of my favorite stores to shop at. Great service, clean store. Overall Awesome

Worst customer service. They literally ignore you so that we dont ask for help. Left so disappointed

Cheap price

I have had the best service imaginable from this store. The staff has been great, and I have had rhe manager help me out. As well I dont normally buy warranties, but when I bought my wifes tablet I bought a warranty. Wouldnt you know, but hers was the one to quit. The store replaced her tablet absolutely free of charge. You can bet that I bought a warranty again. Today Im going to the store to buy a new printer because not only do they have what I want but I know I will get the help I need.

Staff seems friendly enough but my problem is with Staples Corp. They charged me $12 for a fax to Calgary !! Thats the last $12 Staples ever gets from me. I will definitely be shopping at your competitors from now on where the gouging isnt so in your face.

Same as all the rest of them

Awful location for the print shop. Lady at the counter was so rude, she did a sarcastic half-laugh when I asked about peinting our wedding invitations there. Said they couldnt do it, barely even looking at the paper, said it wouldnt work. Went and used the exact same model printer somewhere else...worked perfectly fine. Someone clearly hates her job

After some intense research on the best laptops at the best price, I went with Staples.Rohan was the associate who helped me. He was amazingly knowledgeable. He answered all of my questions, made recommendations, and was extremely patient with me... As technology is not my forte.I will be purchasing all of my technology from Staples. Im thoroughly impressed with the customer service AND knowledge that was given to me!High Five Staples!!

Jay and his team are awesome. Have been dealing with this store since January 2016, dont recall anything but excellent customer service. Keep up the good work.

Staff were extremely friendly as well as very helpful

I drove all the way to this Staples location because Google.maps shows that it opens at 9am on Sunday, yet store hours posted at the front doors shows that it opens at 10am. Lyad, the manager was very rude to me and refused to give me the name of the head manager. I asked Peta, an employee and she refused as well because she did not want to loose her job... I would not recommend this location.

Staff are very friendly!

Easy to find school supplies , also a nice place for materials

The staff I spoke with was knowledgeable and friendly. He was able to answer all my questions and helped me make an informed decision.

Very helpful staff. Prabh helped me with one of the phone cases i was searching for.

Very nice and helping staff. Always happy with their services

Amazing service, highly recommend! Thanks Paul.

They have staples.

Courteous staff, but shelves were not stocked so my choices were limited.

Walked in store was bright and clean. Couldnt find a staff member other than who was at the cash register. After looking for the product I wanted in went to the register and was barely grunted at. The employee made it feel like I was wasting their time just paying for something. I didnt even attempt to chit chat. The employee even told me that it should be good and to leave before my paypass went through (it took like 10 seconds).

Been in this staples before, nice place people don’t really ask you if you need help they kinda just let you wonder the store. I’ve been trying to get a hold of their copy center and no one has picked up the phones in the last hour. I’m taking my business to Walmart I guess.

Staff was a little slow but seemed very helpful and knowledgeable.

Great location and friendly and knowledgeable staff.

Dealt with many different staff. All polite, friendly and helpful!

Customer service here is excellent and print quality is good however in general i do think that prices are way more expensive then it should be. Priting an A1 sized poster should not cost $40 when you can get it at subprint for $0..

You get the perfect printing experience from here and can also buy all printing related materials

Good selection of products. Staff very helpful and easy to find.

I bought some Keurig filters this morning, they were easy to find. I was quickly helped at the till. My one negative to my visit, the overpowering smell of ??? Maybe toner or some other chemical used in printing. I have no idea, but as soon as I entered the store it gave me a headache. I dont know how the staff can stand it.

I didnt dislike this place, but I didnt like it either. I felt like I was being watched like they were sure I would steal something and when I approached someone about where I could find business card holders, I was told they were sold out. On my way out, I saw a bunch of different types of business card holders two aisles to the right of the printing paper aisle. I wasnt happy about how I was treated buy I ended up buying the business card holder anyway. The cashier was friendly and courteous.

I’ve never had a problem, friendly people.

Outstanding customer service from the supervisor Cheryl. Will continue purchasing products from staples due to their great warranty plans!

The worst customer service ever .manager lyad dont know how to deal with people. Very bad experience and rude behavior.

Nice place to shop, knowledgable staff good customer service!

Ive always had good service here and it is rarely too busy. Pleasant staff.

A satisfying experience at the 2012 38 Ave staples, where I waked away with an office chair more ergonomic than what I had in mind and even better suiting my budget. An amiable experience too.

Good staff but since Office Depot closed upshop the chain is resting on its laurels.

No price protection, person at the till kept on ignoring me although I was first in line just because I wanted my money back because the office chair I bought was on sale lower price then what I paid.

The Store managers service was 5 star and well trained staff.

Good service but same old same old