For Corporate employees, making investment in Tax-Saving instruments is a constant endeavour. Afterall you want your hard-earned money to sustain your family in the future.. At the end of the day, we are responsible for managing our family expenses, children’s education/marriage, retirement etc.Long back when I had just started my career, there was this discussion about NSCs (National Savings Certificates) at the local Post Office. Just for the experience, I decided to invest a small token amount as part of my tax planning.Time flew by and one day my wife brought to my notice the maturity date on the NSC. Dear Reader, please be aware that there is a lock-in period of 5 yrs and the current return is 7.6% compounded annually but payable at maturity. Up to 2 yrs after the maturity date, the return provided is that of a Savings Bank account. After 5+2 yrs, your investment lies idle with India Post with no returns whatsoever.It had been 7 yrs and we had to do something so the money didn’t sit idle in a Post Office. Now, investing is easy. I walked into the GTB Nagar Post Office (North Delhi), deposited the money in cash and got a Physical certificate with the maturity date and amount mentioned on it. Compared to investing, encashing the Certificate can be a task in a day and age when everything is digital/online and one can get work done in a matter of clicks.I had shifted out of North Delhi and taken up a residence in West Delhi. The nearest Post Office at Arya Samaj Road, Uttam Nagar told me the NSC can be encashed at the home branch (where it was issued) or at a Head Post Office in Ramesh Nagar.On a Saturday, in the famous Delhi heat, I took the Metro (Subway) to Ramesh Nagar only to find a huge crowd at the Head Post Office. I was given token number 587 and an employee at the counter told me that the office closes at 2pm, we will consider ourselves productive if we are able to serve token number 540!The next weekend, I took a metro to North Delhi, travelled 24 stations and arrived at the GTB Nagar Post Office at 11:20am (where the NSC was originally issued). The first guy at the counter tried his best to convince me to return saying they serve customers only till 12 in the afternoon. I persisted, seeing only 5 customers in the queue. The old age employee processing the files took an hour when my turn came at 12:20pm. All this while, I was anxious if these guys would ask me to come back on another day. The Old man complained to me that I was increasing his workload on a Saturday. I smiled nervously explaining how I had come all the way from West Delhi to get the NSC liquidated. In reply, he was sarcastic, ‘how does it matter to me that you have come from Etawah UP or from Mulayam Singh Yadav’s (former CM, UP) village? You don’t know how much workload we have!’ After all the complaining, he handed the cash and I left the premises partly exhausted and relieved.Despite the efforts of the present government, the Indian Post Office hasn’t changed much in terms of efficiency, service standards and polite/timely customer service. Imagine having to run around and be denied service for your own hard-earned money. Imagine having to stand in long, serpentine queues to access your money when you are old, less energetic. The employees are hell bent on denying service. We are supposedly increasing their workload. I was told, they would not serve customers after 12pm and there were still processing files at 12:45pm. One customer who had come to deposit premiums for his Postal Life Insurance was sent back in a rude manner. He created a ruckus and left the premises disappointed even though he was polite throughout his stay in the queue.We have so many options when it comes to tax-saving instruments in the country that millennials should think twice before investing in Post Office schemes. Happy investing to you!

Very very very poor service please avoid this branch any time visit this branch server down? and staff only 2 person and que 500 mt very bad branch i have check submit my check lost please don’t go😡😡

Extremely slow staff. Here you can see real government employees. if you are thinking to open an account please consider first. Go to D K mohan garden Post office.

There is no post Office. Post Office had been relocated.

For me I did not get stuffs received from them, one of my parcel from google not received and my bike rc was not received too. How can I give them better ratings.

Postal works are still executed by many people and it is clearly visible when visited inside this kind of post offices, still the sluggishness in work by the designated employees and lingering on in delivery of services make it worst for consumers standing there in long queues and visiting for the same work time and again, I have personally experienced it. On first hand working hour for some of the services are anyway ‘not for full day’ (e.g. for IPO, Speed Post parcel, etc.), even then the particular employee leaves the desk as if he was made to seat there out of some compulsion.

Very poor services. Extremely slow staff.

Government department for post servicesUsually rush hereStaff is very polite and cooperative

They just update out for delivery but no one try to deliver at home. Very rude staff.

Helpless they dont have post card and workers are lazy

Though it was fine but busy post office

Bad behavior of staff. No stock of IPO and stamps. No change offered either

It is permanently closed and shifted to shoe market, Uttam nagar, new delhi.

Went here on Monday and the guy said to come back after Wednesday because they aint gonna take the parcel today for some reason.

Transfered near shoe market near Metro Station

Government services is very bad in every aspects

Nn

Bad service

No help from there also

Ok

No post office

Too much rush

Good

Cooperating...

Today on 27/08/2020, without notice, the post office was closed on time before work is also done very slowly, more than half of the people do not get their work done in 1 day. Have to travel