Scam Alert!🚫🚫🚫.I went here with my 15k mobile. The display was broken n they said I have to submit my mobile n they will call me nxt morning, with my password given I left paying 2k in advance of total 5k screen damage, then next day they didnt call till 3pm, I had to call them which they didnt pick so I called customer care n then I had to call again after an hour, they picked nreplied I had to pay total *16k to17k* amount as motherboard is damaged too, so I refused n had to pay 200 rs for checking even my phone was under warranty. Later I went to local store n guess what, nothing was damaged other than the screen n got it replaced with another original display for just 4.5k.

Waiting time could be less, however once your turn comes it a quick service.

Had to come 3 days in a row for phone problem .. but finally got assistance from Mr. Javed. He is the best and most professional well trained and knowledgeable person there. He is also polite and respectful person.. could have given a bad rating but he saved the whole experience with all the humbleness and professionalism.

I had worst experiance.People there doesnt know how to talk to costume.Without trying they people say that phone can not be repaired........ My phones screen got broked and the refused to change it

I had gone today to get my 1 year old galaxy active 2 watch. It had just gone out of warranty. Watch was taking in moisture gor last 2 3 days and misbehaving till some time after taking in moisture. Otherwise it was working fine. I had gone there to get the residual moisture removed and getting the sealing redone. I was shocked when the customer care executive told me that they dont do any servicing or repairs and only replace any damaged parts. Was told that the parts are more expensive than the watch and that I should not use my 30000 worth 1 year old waterproof fitness smatwatch in pool. They were nice enough to tell me to use.my watch very carefully.

They served me very well... one time I went there after 6 oclock, 6 pm is their closing time... But i request them to help me and check my phone as I need it badly.. They check my phone and next day they return it to me on time.. I feel very good.. I am very happy with the staff. Thank you for your... SSCenter DOON

Good for me. I went during early hours. Didnt have to wait much. My phones charging port wasnt working. They cleaned it and it started working fine. No money charged as the phone was still under warranty. But I did see an employee arguing with another customer forcing him to admit that his phone was water damaged while the customer denied that

Worst place to take your phone. They are inexperienced. For problems that can be fixed in 200 rupees, they say, mother board issue and want 12000 rupees. What ever problem you take your phone after warranty is over, they always say motherboard issue....Such is the level.Guys beware.There is an element of rudeness in the staff members.....

Nice service centre. Cleanliness is maintained and they attain customer properly. Service was fast too but usually there is a rush.it seems samsung mobile are defects prone. It is hard to find the service centre as no proper board on main road.

The attitude of the employees is too rudeSpecially the T.L who is kept there to prove the customers wrong and call them liars !!They treat customers as beggars out for donation or free services !!! They act so arrogant and ill mannered !!The friends and family of employees get preference over the people who took the TOKEN !!I showed my discontent by letting them know THAT people were cutting line and leaping ahead of line they told me to get and catch the people( who cut the line who were gone already) which i couldnt... then called me lair for pointing them out !! Then told me that i must have not heard correctly !! Then blamed ME for the delay !! Which they were causing by allowing their known people to get service first without token !!!Then told me main kya karun , toh hum kya krein !!!They continually tell the less educated and old people that their phone has second hand parts or are water damaged !!If action is not taken we should all report to Samsung

There is no issue on surrounding.. the waiting room n infrastructure is comfortable but staff is so annoying.. couple of week ago i was there for moble repairing. My phn was broke unconditionally. First a lady , a representative asked 7k for repairing. Then she tranfer my phone to another representative, i was shock when he said the phone is completely trash. Everything, battery, motherboard, screen is completely trash. And phone will be repair around 3k more then the phone cost. And it was decided by without phone diagnostics. I took it another repair shop it was repaired under 5k. This shows how courpt people are engaged in service centre.

The service is not good at all and the infrastructure was good 4 years back on first floor but now it is not much good.

Very bad service they give a token number in starting when you enter there but unfortunately the person who cames half hour late then you got first num some time they call by num sometime call by name how a person can judge what going on I sit there 2 hours then I get num but not satisfied by there service to my query about my phone better then there a road side mobile repairing shop guide you what is problem in your phone...Poor experience dont go there to waste your time

Very arrogant. Did not bother to answerqueries properly and even ignored questions. Very unprofessional. So different from the courteous and profession behaviour we are used to from Samsung Delhi customer service centre.

I cant believe this was a Samsung service center. Was a big fan boy of samsung till today and can tell you right now, galaxy s20+ is my last galaxy phone.No more Samsung anymore.The staffs are totally worthless. Instead of answering questions, they give arrogant replies as if you are stupid.I would not recommend Samsung to anyone anymore.

The service provided here is deplorable. Unfortuanattely staff behaviour is totally unprofessional and the treatment meted out to customers is regrettable.

Worst experience. Poor Customer service and when i had asked reason for delay in service Customer service executives ganged-up and tried to bully. even post service i had filled the Customer Service Experience form and the guy siting on the Counter number 9 had a problem with that.

Is this the decline of Samsung? Likely not. But it is a slow decline of my loyalty and admiration for Samsung. As a techie enthusiast and a general user, like many others, I get excited each year over the prospect of the next great thing that will help me live my life and manage my day. Samsung has been a part of that center. But, IMHO, Samsung has slowly declined since the S10 Plus. You either die a hero, or you live long enough to see yourself become the villain. Harvey Dent, Christopher Nolans The Dark Knight. Samsung embodies this. Originally touting itself as the anti-Apple and speaking to guys like me. My relationship with Samsung started with the S3. But I did switch to the LG G3 afterwards and skipped the S4 & S5, as I felt Samsung didnt have all I needed. LG was the rebel underdog I had cheered for. I admired LG for its bold creative and innovative ideas every year, but they just didnt execute and deliver -- the price of LG was the failure to be practical. So, I slowly gravitated towards Samsung Galaxy, after the LG G3, (notable is the LG G3 was absolutely the best and legendary phone), I owned Samsung in this progression: Note 3, S3, Note 4, S6 Edge, Note 5, S7 Edge, S8, Note 8, S9, Note 9, S10 Plus, Note 10 Plus, S20 Plus, Note 20 Ultra, and now the S20 Ultra. Samsung was the company that I trusted each year to delivery counter-Apple features that consumers asked for and wanted, and set itself apart with Android customization, Headphone Jack, Expandable Storage, IR Blaster, Heart Rate Sensor, and MST Payments, just a few I LOVED about Samsung. In addition, the perk of Samsung was you always knew you would get the absolute best panels. What I long for was Samsung to fix their software shell, which they did with One UI. Then I had wanted them to fix their speaker game which they did with AKG tuning. They it was, improved in screen finger print scanner and keep everything else, earphone jack, MST payments, heart rate sensor. We thrived on mocking Apple having gotten rid of the headphone jackAll those little things that made Samsung unique is now gone. They had become the villain.Is the S21 Ultra a great phone, compared to the competitors, absolutely yes, but at the cost of so many identifiable unique Samsung features that leave me no longer loyal to Samsung. This is a 180 strategic positioning of Samsung that leaves me open to other companies now. However, with the competition thinning, I hated to hear LG is no longer in the game. So, it leaves Apple, Motorola, OPPO, Xaomi, One Plus, and only a short list. Im your phone to still be very capable. In fact, if you can get the S10 Plus, S20 Plus, or Note 20 Ultra,I still kept my S10 Plus and S20 Plus and will continue to use it. I will keep my S21 Ultra, but only as a back up. Thats right! A brand new flagship, as a backup. The S21 Ultra is too big, bulky, and doesnt deliver enough compared to either my S10 Plus or S20 plus. My daily driver is the S20 Plus. I do carry 2 phones, the S20 Plus and the Note 20 Ultra. Despite having dramatic nostalgia over what couldve been, I long for the days of the S10 plus and dream of Samsung building up from that. Even the S20 lost the heart rate sensor and headphone jack, but it was negotiated with a great panel and high refresh S20 Plus. Too many sacrifices plague the S21 Series. Going back to 2020, what the heck was up with the Note 20 basic model. might cancel the Note series, it appears Samsung is going through strategic shift to their foldables and other innovative screen form factors. Lets see what the future holds. For the year 2021, its a disappointing January so far, and I DO NOT recommend the S21 Ultra. My best advice is the get the S10 Plus or S20 Plus. The S20 Ultra was and is still a fiasco.

No social distancing, they are taking the customer for granted, no professionalism, service charges are very high.

Hard to Locate, The Employee who check my device did not brief me about the charges was rude and highly unprofessional, seemed like somewhat I owe them rather that Its a customer center where customer goes for product related solutions. They are just there to loot the customer. NEVER EVER GOING TO BUY SAMSUNG MOBILE AGAIN.

The service is very expensive. Atleast for low budget device keep your service prices like that only

Too much crowded. I think Dehradun should have one more service center.

Very good service and staff is also good

Humble staff and great way to satisfy customers problem

Worst service centre ever seen. Tries to make fool never wanna visit again to this place.

Worst experience.they dont treat their costomer with respect.

We had to wait for quite some time because of a long power cutBut surprisingly, the staff did not take even their lunchMy special thanks to Mr Vimal, who was extremely cooperative and helpfulDidnt have to interact with othersbut I believe, they are also good at public dealings

Very unprofessional staff,there are no engineer but unprofessinal staff,this is the second time i visited there for repair and only display was broken but they said motherboard too is not working other day i got it repaired from outside and its working absolutely good.Staff member too does not talk properly.

It Was Really Great Experience, Staff Is Good

The place is good and they have mentained social distsncing

Not enough staff for the crowd I witnessed, took more than two hours frome gate to counter because of waiting customers

Worst serviceEmployee dont know how to behave with customers they dont have any knowledge about phone and problems every problem they have just one solution that is change the motherboard

Worst service and they should manner how to talk with customers.

Very nice service center

Very late service... I have to just update my software and it took 3 hours as complete time...

Very bad mangment servce

Too much waiting...so left without service!

Worst experience.. they repaired my samsung A30 and the pasting was soo bad the phone was opening.. they did not paste my phone properly...

I got my phone fixed from this service center in 35 hours.🤯🤯🤯

Staff was nice and humble, even after reaching there late they solved the problem

Welcoming staff, all good

Very nice service

Lazy overconfident staff... Dont know how to talk to customers..

Management is not that good as expected from Samsung.

Supporting staff.

Great, not a problem!!

They charge very high for repairs. Not recommended.

Phone formatted......but dont have knowledge how to retrieve contacts.....very bad experience

Very helpful

Bad service timing

Waiting is very burdenful

So beautifulNice service

They are saying they will format my phn because of issue in headphones jack and behavior is also not good

Service is good. But there is no parking facility.

Not up to mark

Nice

Good service

Service is very slow

Delayed service

Very poor

Very unprofessional staff.

Poor Service...

Ok

Helpful staff but the reception girl really need to learn how to spell someones name..

A good , well ethical staff . Solved my issue nicely.

Worst experience, They loot the customers for paying the parts which arent damage n cost of parts become more than the actual phone.... 😡

Please koi vi samsang ka phone na lay aur yeh service center kaval loota h mere a51 phone ki kaval display khrb thi us mae water gaya tha inhone kaha ki motherboard gai changing point vi gaya 19000 lagigay.. fir mae choti shop mae gaya unhone kval display lagai aur phone proper work kra h..plzz yaha koi na jaye..

Service is ghatiya.