Vi store is a dual service provider, who provides service for both Vodafone and idea subscribers. Executives were friendly and knowledgeable. They guide us and provide perfect solution and sometimes suggest better options according to our problem. They follow the company norms properly and don’t charge any fee extra. It is located near the camp road bus stop(towards Velachery) and camp road junction. Vi is one of the best service provider in telecommunications. Vi (Vodafone and idea) customers do visit here once to explore it’s variety of plans. Happy communicating, use the network optimally and save Energy and Nature

Well mannered staff and excellent support rendered. Quick resolutions given.

New showroom. Free from congestion road. Customer can easily approach.

Dont go here, when you buy a new sim they say you can only buy post paid, and it is same for every other operator and you can only change to prepaid after 3 months. Sadly these guys are well trained to lie to your face. Every other operator are giving direct prepaid and you just have recharge 1 month.They will also brain wash you saying so many offers, dont trust them they all are scams.Simply put they are losing the game so they are stealing as much as they can.

This store is very nice with good customer care services, they listen to the issues and then provide the best solution and documents are handled in a ease manner.Getting new cards and activation is much easier for postpaid connections.And within minutes you can enjoy with the new sim card.The postpaid simcards of VI are very nice with exiting offers and the network covergar is perfect.

Never ever go to this store. Your request will not complete properly. Executives are not friendly enough to share the information or update. They will the respone which arw not relavent to you. Had a very BAD experience. Because of their irresponsibility I have visited multiple times to resolve my issue. Not sure this time also it will resolve :(10/03/2021: I have visited to store yesterday 2nd time, thinking that they will resolve, but today morning when I have called they said, the my original id details were not clear so the request got rejected. Either I have to tey with another branch or have PORT to another subscriber because of this support team without any responsibility of solving customer issues

They dont know how to treat customers. First try to learn how to handle porting process...dont cheat customers by promoting postpaid just to lure customers into trap. Its been a month still these ppl are yet to tag thier Ids for prepaid connections. Worst customer service.

The least you express is the best. They are not bothered why customers coming. Earlier token issue machine is available. Now it is on their own calling and attending . Though you go early they will call you people came after you. The cleaning staff happily trying to sleep always. The customer care ones taking photos playing mobile and moving without masks happily.This is my experience.

I have to change my sim twice in three months. During that time I couldnt use my phone for financial txns for want of otp because the sms service is available 24 hours after changing SIM. Your shop suggested to change sim. Where as my complaint is closed in the vi app as network issue in your area will be resolved soon. This sudden problem of sim not working and network fault bothered me twice for three days respectively during which time I felt vrey bad about your service and often thought switching to other operators. Finally you are charging for these messages which is meant for your own validation.

Very disappointed with the staffs. No proper response. Dont even know how to treat the customers. Total waste.. 👎

There response and customer service is worstDont get postpaid .if u get postpaid u want to close the ACC it will take ABT 3 to 5 months by their wrk

Worst customer service and the representative never had the patience to answer my question, and i raised a MNP right after stepping out.

Bad experience, not clear information shared. Had to go multiple times and ended up with a wrong sim. Very disappointed.

Service was good and executive was curious and really helpful

The store is okay. But there is a customer service executive who didnt behave well. That was a bad experience for me.

Went there to get an replacement sim, process was very quick as it took less than 5 mins.

Store is relocated. Please do not follow Google maps as it will show wrong location. Staff were cool enough to handle queries. Safety measures for covid were followed as per protocol

Staffs are very Good in assisting customers, Would Appreciate thier Professionalism.keep it up Guys👍

Good place to visit for all Vi needs

My idea to vodafone postpaid data n calls not working from monday showroomwala says prob will recti by 5 hrs. but today 28ang no relief billing also they add intl sms n VAS which i never use. pray to clarify immediately.

My mother, whos a senior citizen who has no relatives nearby had her Vodafone sim card stop working yesterday, I bought the sim for her and its not under her name, Im an NRI living outside the country and was unable to help.The store representatives have been making her run pillar to post to replace the faulty sim card. Asking her to bring a printed copy of a signed letter from me and other documents.I had already spoken to VI customer care and they told me the processes have changed and and new user only had to take the documents of both people to the store to have the sim fixed.The store reps are untrained and unprofessional, is this how you treat the elderly especially during a pandemic?? Absolutely disgusted with Vodafone / VI.Will just move to another carrier!

Rude staff. Does not have patience to support customers. Incomplete work.

A well managed store with good customer service. Located near to the camp road signal , close to the SBI bank.

Never go to.this store for a solution , these guys will.make your situation worse by being rude . When you say Ill.complain to vodafone ,there immediate response would do what ever you could nothing will.impact us.Poorest customer service

Friendly staffs , specially Mathi 😊

Came up with the problem due to medavakkam vodafone mini store . But here they solved with in 2 hrs like a gem .. highly recommend this store for existing sim change which I gone for and satisfied

Not much wait time. Good reception and service.

This is highly appreciated, they answer at earliest possible only the back end is not responding and its harder for them to coordinate your rc and other data issues.

Waiting time is high, dont have a enough seats to wait. Have to stand for long time to get your token number.

Thanks for making the visit safe

Today I do MNP (network change) Airtel to Vodafone. there is very quickly process and staffs are very responsible.................

I have issue with my Sim. Text msg was not able to send r receive so I visited the vi store for this issue and it got resolved after couple of visit. Service are person are very friendly.

Little bit que is there or else its ok

Very very poor service. I am old and cant travel many times. I went to the store and specifically inquired about getting a postpaid connection for a deactivated number. They said it will take one day to get it updated. But they never called or processed my request. I have to go again to inform to activate my number. And once it is active I need to go again for a live photo. How irresponsible and bad sevice even after requesting that I wont be able to make multiple store visit

Clearing all our doubts with their great attitude towards customers regarding SIM change, SIM lost, postpaid to prepaid connection, etc from VI dealers.

Very clean... Customer friendly ...courtesy to the core...

Better do yoga and meditation before you visit the store... and prepare yourself to tolerate theirs mistake..they wont fulfill your requirement ( they wont do their job ) .. you have to visit again and again ...I dont know how to rate ZERO STAR.

Postpaid to prepaid transfer made easy here. At max they took 3 days for the conversion. Sad that executive didnt asked or convinced for the reason behind the plan change. Nice office though!

The WORST customer service. For a simple work they sent me back Everytime with silly reasons like server not working, internet not working or other issues. Completely frustrated with their lack of concern for customers. When I told the guy I will cancel the line he didnt even show remorse. He said ok you can cancel.They just dont care about customers. Its not just them. I understand Vodafone itself doesnt care a bit about customer satisfaction. All they care about is easy money.

It was very professional. The security guard was very polite and helpful. Iwas immediately attended by the executive. I came out in about 20 mins after porting my sim. Great service.

When I went yesterday only one person was there and was told that others have gone for shopping. About six of us waited for half an hour. The person who was supposed to do recharging finally said machine is not working and that we should do from somewhere else. Irresponsible and unfriendly staff.

Very very worst. I want to change my Vodafone postpaid to prepaid connection but the store executives say many reasons to not processing my request. They want me to use postpaid. I called customer care they told no problem to connection but the store people says store and customer care are different and customer care dont know much about anything. I want to quit Vodafone.....

Going good

Waiting for long time for making bill payment.

Last more than one week store is closed

Atitude of the staff was very good...

The person who handled my query was polite..good experience

Worst service . If you want to change from prepaid to post paid, the service they render will be different. Whereas if you want to change from postpaid to prepaid, they treat you bad. I have been going to different stores of Vodafone. They keep deny my request all the time saying utter nonsense. This time I had to shout back due to which they got the photos and signatures from me. They had in fact gave me a new prepaid sim and told me it will be changed in two days. Been more than 5days. Called up the customer care and they told me no such request is logged in so far. Pathetic.

Till now most of my issues have been resolved!!

I could not find less than 1 here. Else, I could have given that. Always, the staff does work incomplete. I took a prepaid connection, but it was not activated. It happened for me to followup with them.Again in Feb 2018, I took another prepaid service. In this case, they did not activate even after 84 hours. Upon calling customer service after 1 day, they have rased service ticket and assigned to store, but in vain.The worst part is the call to customer care. Upon choosing the option of Talk to customer service, the control goes back to main menu. One can not talk to customer care representative.

Good customer care services,,,,

Customer care service is good i feel even though previous others reviews was not satisfactory... But only problem is...Postpaid plans are too expensive ..Since other network provider can give lesser plan..

Good Vodafone store. I went one time in a rainy day. Their security helped me lot and also for others. Good man. Staffs also good.

Have visited the store for downgrading my 3 postpaid numbers tariff and the cc executive said he has raised the request and it will be reflected in 24 hrs.. after 2 days, nothing has happened and when I called cc number and enquired , they said they dont see any such request has been raised for those 3 numbers. Complete waste of time.. they want us to pay more money as much as possible.

Nice customer service.

Super network

Worst customer service. One representative asked me to port to other network for better coverage. 😁😁

We do not have contact numbers for Vodafone showrooms, during Corona time, how to do we confirm shop open rather have to commute several km all the way to showroom.

Horrible experience. None of them explained the plan properly and i was made to come over twice for a simple activation, as my number was barred and none of them were aware of the issue. The plans with vodafone have also changed drastically and youre robbed.

Very bad experience. Have to wait for more than 45 minutes. It is crowded. Space is less. A and B counter nobody is there to attend. Certainly improvement is required. Big corporate vodaphone ..... No chance

Good

Good

Nice

Worst service. There is at least five to six people are waiting to be attended but there is only one person is attending to the customers. I changed my post paid to pre paid and paid my bill and recharged for the pre paid. But things are not happening and I am waiting for two days to get activation. I dont know why I am sticking with Vodafone still.

Good

They follow covid norms and guide me in friendly manner

Gudos to security for his response than staffs.Most of times, network issues exists here.Updated on 2nd Nov19—Excellent service from the staff.Still able to see very good response from the security. 👋👋👋

Good.

Thanks.... balaji T Nice people who gave good response and staffs are good...

Response is good but no resolution

Nice persons

Very worst service . Recently i changed my postpaid to prepaid in this store and after some days felt i should have not chosen vodafone .They didnt activate sim on time.I paid money for recharge and that hasnt been done rechargeNo direct showroom contactEven after reading escalation they didnt rechargeThey blocked calls to my number after i raised escalation , saying the reason as address verification failed .Such a very very very worst service i have seen .

While Im there all the peoples are returning reluctantly due to unable to make the payment because server issue.... very sad...

Really a good service and good location..

Prompt service and excellent executives.

Can reach for almost issues related to your Vodafone account. People are good in solving the problem. Small parking space is available.

Staffs are very cooperative and ready to help. But your turn may take some time as there is always a long queue

Customer service is good. But no proper seating facility for customers. Waiting time for customers is high to small extend.

Service is good, only problem is that store is small with limited staff which is taking much longer time to resolve the customer queries or issues.

Ambience is good and not well suited for elderly people. This is token based FCFS.Service is good but they will make everything late.1. Go with cash, as their card swipe POS wont work every time.2. Have patience for your turn, sometimes it is fast or dead slow.3. There is near by SBI bank ATM in case you need cash for bill payments.4. Dont forget to take your bill, they will surely do mistakes will clearing your bills or recharging your numbers.5. Ask your needed information carefully or else they will lapse information with their unwanted information.Thanks.

Ported in (MNP), number got activated and getting incoming calls. I paid around 500 rupees including first recharge. They forgot to recharge, no pack is activated, unable to make calls, use data

One among the network operator whos service is continuously degrading in providing uninterrupted 4G/3G signal. Even a 400 metres away from velachery-tambaram main road near camp road junction does not receive 4G or 3G or 2G even to make calls. Service is becoming worst even after complaining at the Vodafone store and also to the customer care. Too bad and very disappointing to Vodafone network.

Yet another vodafone store.

Excellent service and nice experience with the store the executives are very helpful

Good customer service

They are giving the response to all and finish our problem fastly

There is no Vodafone store in medavakkam.it is very difficulty to travel from medavakkam to camp rd. If you open a new Vodafone store in medavakkam it will be helpful for the customers.

Bad

Nice place with immediate responding staffs and now its little bit crowded bcoz of people changing their Aircel sim there other wise its good

Good response!! Less rush!! Very near to camproad bustand

Worst store. You have to wait half hour and finally they say they need proof xerox and photo. Why cant they tell earlier. Wasted time. No provision to take xerox there.

Store persons are behave politely. Its located near camp road junction

Good and prompt response.

Very nice people 👍

Not enough waiting space. On a busy day..the service takes lot of time . Otherwise it is good.

Not an easy thing to get the job done at Vodafone near camp road. People there are not easy going and can expect no help from them. All you can get there is full of hatred and angry faces all the time with egoistic replies. Visited there for 3 times to link my AADHAAR card, ended up in quarrels when those guys asked me if i gavey own AADHAAR or a fake AADHAAR.

Had to wait for while... But a good service

Made to wait a long time no proper place for waiting services are good anyway.

Hi Friends this Mini store service is very very worst and Irresponsible.Im not interested to post a review. But unfortunately this V Mini store people made me to do this. Because I m frustrated.On 6th nov 17, i gave proofs to Close my post paid connection and change to Prepaid. i paid the the pending amt and got a new prepaid sim. the guy(i dont want to mention his name) told me the prepaid sim will be active within 24 hrs. and still u know todays its 10th of nov17. guys can anyone tell me will it take 5 days or more than that post paid to prepaid change! In their Bill its mentioned only vodafone corporate office no. whats the use of corporate no? If any issue do we need to contact corporate phone, even i tried its not working.Yesterday again i travelled 15 kms from my residence and the same guy told me it will work in another 5 hrs. and he gave his mobile no. But it not worked, and He is not picking up my call. Totally wasting my time and made me frustrated and worried.Very Irresponsible fellows in camp road chennai Vstore mini.

Very very bed