We are waiting for cashless claim but team taking too much time to approval. We suppose to get the discharge from hospital today morning around 11 am but vidal health insurance team taking time. Now its almost 5pm now still vidal team doing time. No speedy response. Lot of unacceptable conditions and terms. We are really unhappy with services. We dont recommend this vidal health insurance team.I have 1start because no option to give below 1 star. People are fooled by this insurance team.

They have a tie up with my employer Cerner healthcare solution and conducting vaccination drive for my company. I availed their services for my vaccination and took my first dose of vaccine on 10th June and their app automatically schedule d my 2nd dose of vaccination on 2nd sept. Now yesterday when I checked their app I found that they wiped out my first dose of vaccination details from their record and due to that my scheduled date of 2nd dose also disappeared. For my first dose of vaccination they have updated the status as no show. This really concerning and pathetic.

Its the most pathetic insurance company. Despite having cashless approval, they will make you wait for hours. To achieve their TAT of 2 hours, they will send a frivolous query and close the ticket. The patient and their families have to wait for hours in the hospital to get discharged even during this Covid times. No doubt that Covid is spreading like this. Its only due to apathy of insurance companies like these who dont care for anyone.

Im working for Accenture...my company has tied up with Vidal...it has been a terrible service received from the company. I had to process a reimbursement Request and it took 2 months to know the status...during this pendamic this sort of service is inhuman...there are other insurance companies provide better service...personally I suggest not to go with this company...I have paid premium for my mother this year...but will withdraw the subscription from next year...thanks for your service...

Really worst service from them, for small claim amount they are taking more than 3 months and not cleared so far. Customer care guys are least bothered about responding and hung up the calls in between. Even Supervisor and Concern manager wont respond to calls. Really pathetic.

Dont go for this insurance. worst insurance and no proper communication was done. Have to do repeated calls to check status and to add to that they have asked for repeated documents submission which were already provided and claim amount is very less.

Good place to work and they are having awesome mobile applications for patients and doctors.

Good insurance company for cashless treatments. But at the same time it is reverse when u want to claim your bills for hospitalisation. I have been using this insurance from past 10years and claimed only once for cashless hospitalisation and no issue. But there is tedious procedure for bill submission. They need cancelled check with name on it, passbook, and few forms to be filled and many more. They find one or the other problems to not to claim your amount. I didnt have bank check with name printed on it( I had only checkbook without name). It was required just to validate my account number. They dont need any alternative like passbook, statement with name and AC no printed on it also. My mobile no which is registered with them is also registered with bank. They can easily do Google pay or phone pay if they really want to pay. My premium to the insurance is deducted from the same bank account. Still they want the thing which I dont have. Still Im convincing (from 2-3 months) that the given account number is myne only. Just to claim 5k amount Im suffering. I dont know what drama they do for high amount.

Poor customer service , unreliable insurance agents lazy employees who dont value the customers.Please stay away from them.

Connecting to customer care is a pain . Min 5 to 6 min waiting time .

WORST EXPERIENCE EVER, ITS BEEN MORE THAN 4 MOTHS, STILL THE HOSPITAL BILL HAS NOT CLAIMED FOR US. WE HAVE SUBMITTED ALL REQUIRED DOCTORS EVEN THOUGH REPEATEDLY THEY ARE ASKING SAME DOCUMENTS. CENTRAL GOVT BANK HAS ADOPTED THIS BANK AS THEIR HEALTH INSURANCE PROVIDER. UTTER WASTE!!!!!!!

Best insurance provider.good working staff and communication very good give best explain about insurance...

I have added my mother as a dependent understanding that the previous time prior to September 2020 submitting just sister did not have any impact on my salary.This weird facility is through My Employer .I realized that there was a 251 rupees deduction in November month salary. When raised a ticket on that , they say I cannot remove mother from the dependent list until September 2020 as it is locked for 3 years .And I should have read the document.The truth is I didnt have time to read the document and I have been depressed .

Very bad experience and customer service which is very hopeless

I have paid for insurance top-up , even after month also the Vidal health insurance not processed my request, after payment excutives have been told that top up amount will be added to your policy with in one day , but it is not added even after one Month also , when we called for insurance claim excutives told that top up has not updated and they have internal issue and cant be solved we have to wait for one day where we need to pay extra charges for one day stay in hospital, worst service

Please do not go with Vidal Health Insurance, total waste of money, no proper customer care response, no proper web connectivity...i had an emergency and had to find out the network hospital list, since the website was not functioning properly, tried to reach out SPOC given for our org, but a careless answer of dont know was received from the SPOC.No response for a mail sent marked as emergency even after 12 hrs.Once again please do not waste your money by going with this insurance.

Bad service no response only.Very very Weaste insurance

Poor service. Receiver not available when i send the documents to Bangalore office. Always say all representatives are busy in customer care call.

Based on the recent experience I would really suggest to corporate employees please do not to go with vidal health insurance, your premium will be wasted for sure.

The tech park is super fancy with good choices in food and recreational activities.Commuting to the location is a hell of its own so make sure if youre coming you leave well before lean hours.The company itself is well furnished, clean and has a good bunch of professionals with a good understanding of the job they do.

I dont want to rate this insurance company. Worst experience ever had with this . Vidal does not understand Corona pandemic situation and for no reason with no exception its delaying the claim settlement. Its been three months now there have been no progress with claim. after submitting short fall documents they take good 7 to 10 days time to accept and then again come up with few more short fall documents. instead they could do all it once but they wont do. Even government is doing so many things for public but vidal is above than that, they want us to go out to get things done. WOW. Cancer itself is very expensive treatment where money plays vital role and holding any claim for three months does not make sense. We are not asking to settle claim without documents, but at least accept the docs submitted through APP . For what services mobile vidal app is created , when docs submitted is not accepted.Please understand and resolve query for mail sent

Bunch of liers at their customer care, particularly supervisor handling the team, rude behaviour when they are not able to explain.

TPAs are not there to process genuine claims but deny for extra payment from insurance companies. These people deny as employees too get cut, if you see their brazen reviews of great place to work as Indians now think nothing of cheating fellow countrymen for extra cash. Those denied, approach Consumer court with proofs and youll get your claim, do not go to ombudsman as another front paid by insurers to fool ppl like TPAs.

Please please please I request to all MNC company to dont go for Vidal insurance, its utter waste, they will not react on ur urgency.

Probably would have rated them ‘0’ if that option was available. No sense of urgency, no understanding of the query, incompetent customer support. It seems every single time you call them you have to explain the whole god damn issue again, no tracking of details at all. WORST SERVICE PROVIDER.

Humble request to MNCs not to opt this VidalHealth TPA, very worse prcess its been more than 2months that is have submitted my original documents at office and i have ack email and SMS but these guys are claiming we have not recieved the documents, how come?these things you guys have to check with your internal/backend team rather u r simply wasting my time from where i can get another copy of the documents since you have missed the documents its solely responsibility of VidalHealth and the person who has collected my documents at front office. It shame on you guys i have called more than 30 times to the support everytime u guys are telling different stories,ignorant customer service officers. I dont recommend this to anybody.., these guys will eatup our brain

Good company.

I feel like swearing at these guys...They keep asking for stupid documents...Im claiming through my corporate company.Im requesting any corporate companies.. Please do not take Vidal insurance for your employees...These guys are worst than Indian government employees...Simple is that... They dont want to pay out for claims.

Even 1 star rating is not applicable for this company, who does not understand that people cannot go out in this pandemic situation and do some exception with the policy.. Original discharge summary was submitted which has letter head of hospital and doctor signature on it and now they need hospital stamp in it(u can call to hospital itself to know the authenticity of discharge summary or u can check previous claim which did not had these stamps) .. We told it impossible to go out now due to corona pandemic situation and it would be great if they can take this as exception. But this insurance company does not understand the situation... Patient is diagnosed with cancer and treatment for this is expensive. Atleast this should have been understandable.. But its a big Nooooo.Not the helpdesk people speak properly not the comaplint tema. Even I have sent email now and if u still want u can ignore it.

Im District coordinator of Ayushman Bharat scheme, this scheme and work culture is very good and strict ,and every seniors of attitude is strictly but they are supported to all staff members..and good behavior.Vidal is very good company.Vidal performance is very good of Ayushman scheme work. And my job is secure in Vidal health company.

Worst TPA ever, never recommendable. Unnecessarily pulling the claim settlement time to 21+ days when they have all the required docs. They put the claim on hold mentioning that they need chest x-ray of patient, while it was already there, they termed it as ultrasound.. they cant even differentiate in ultrasound and X ray. A common man who pays an amount of 4+ Lacs keeps on waiting for the settlement, god knows what will happen to a person who doesnt have amount, takes a loan and keep waiting for their settlement procedures...++ Even after submitting the chest x-ray they kept the process on hold for a long time and eventually after my 6 calls they accepted that they have the x-ray. Worst part is even after loan approval they take 7-10 days for amount disbursement. Pathetic agency, never recommended for any corporate as your staff will only suffer

It is the one of the best company I had seen till dateThe people who work with me are very suppotingNice management very good environmentSupport team to assess.

It is the one of the best compny i had seen till the people who work with me are very supporting. Nice management

It is the one of the best company i had seen till date the people who work with me are very suppoting Nice management very good environment Support team to assess.

This company is a big organisation. my experience with this company is excellent. company and its employees is very supported with the employees.

Dont ever choose vidal health as your TPA.

Claim department is full cheating be careful better to quit from this insurance company Vidal TPA is worst than any other health care company

It is the one of the best company i had seen till date the people who work with me are very suppoting Nice management very good environment Support team to assess.

Respected Sir,Name Baboo Singh and I was AM. in your organization for Vidal health.i am lucky to be working with you for 1 year.Vidal health is very good work experienceThanking You.Name Baboo SinghChc gairatganj raisen mp.Job Designation.Aayush Mitra

Verry Good companyGood Company The company is open to innovation and readily adopts latest technology. I love the fact that I am a part of a team Ayushman Bharat Niramayam Scheme

Nice management very good environmentSupport team to assess. love u vidal and lov u my DC

Here i have been working from last month and with regards to this i have achieved excellent experience like good management and i hope my skill and experience will be great in future.

Best at its responce when the documents requested by Vidal are properly sent from hospital. Approval in less than an hour. Other tpa services take more than a day. The day you are getting discharged,, just chill... Vidal will take care of that

The most enjoyable part of the job,I vl increase my knowledge,I vl improve my talent,I vl improve my skills,I vl done my work vth more confidence nd most enjoyable

Vidal helth is very good compony i AM VERY SATSIFIED IN THIS COMPNY

Sir i am ajay nath dewangan tpa assistant dhamtari cg vidal health insuerence com. Is excellence he is vaary fabuelus insurence com..

Nice company to work , also receiving continuous support from colleagues for any concern. Able to learn the process and learning !

It is one of the best company for freshers I learnt lot of things in this company, very good friendly environment...

Vidal Health is a leading third party administrator in the Indian health insurance space and has been expanding its base overseas.While i see a lot of reviews about claim rejections, not all are factually correct. One must understand that the terms and conditions of cashless admissions to empanelled hospitals or post hospitalization claims in non empanelled hospitals are set by the Insurer/s. Vidal helps users with seamless claim settlement and hospitalization.

You will definitely learn Multi-Tasking if you work here, and best place for any Freshers to start their career.

Hopeless TPA. After processing intial approval for my Mothers cashless, at discharge they ask all unnecessary query abt previous year policy copies, consultation paper, history of ailment etc., Delaying patients discharge.Pathetic service

It is one of the best company for freshers I learnt lot of things in this company, very good friendly environment...

Vidal health insurance compnay is very good. I am very satisfied in this compnay.

It is a good platform to learn with very friendly colleges, and higher admin is approachable -- Good place to work

Vidal health insurance compnay is very good. I am very satisfied in this compnay

Very very bad service Vidal health is providing, Im bit confuse how Accenture optout the Vidal health services after submitting all the proofs something they will ask to submit which hospitals will not provide and it is not necessary,Vidal health is there to send emails for Shortfall emails they will not give claims to customers any cost. I can tell its not worthable and Im suggesting to all MNCs or top companys dont take services from Vidal health TPA.

It is one of the best company for freshers I learnt lot of things in this company, very good friendly environment...

Worst Insurance Company . dont want to pass your claim .just will give excuse and annoy customer so that people will forget their claim amount .call executive are not supportive . will disconnect phone if you will ask multiple question

Its been 5 months working in Vidal and received lot of knowledge and great opportunity to experience many events at organization

Very good working environment and alwasa helping neatur of senors..

Vidal health wark is good very satisfied health insurance company...

VIDAL HEALTH INSURANCE TPA IS VERY GOOD. I AM VERY SATISFIED IN THIS COMPANY

The delay in approving and depositing the claim amount seems to be more than 3 months. Consumer has to continuously follow up with customer care. The customer care itself it not accessible most of the time specially on call , after u have applied for reimbursement.

It is the one of the best company. I have excellent work experience with our company.

Good company gained a lot things to learn in a healthcare sector

Very bad policy regarding the reimbursement, Total waste to taking this insurance , I had submitted a claim, they ask for submit original documents, i submitted same, again gave a lot of required document, like different report name in second time, as per treatment i submitted everything. So be alert before taking these policy from here.

Very worst response not only Customer for empanelld hospital alsoThey are the VIP S ,we have to take prior Appointment to meet them for our money.We

I m currently working in vidal health as a district coordinator and more opportunity in this groups

Dont deserve a 1 star but no option. Pathetic Service and Pathetic customer care, Deepika, avikant and so many names from Customer care. No one resolve issues

I have vidal as my coperate insurance and they are really good and hassel free, as such i have never got any kind of isuues with them really thankfull to you for all support will recommend it to all.

Vidal health Tpa Very good service great maintenance good job..

Good Company to work. Flexible in working hours

It is very bad insurance and today is the discharge time and waited form 10 AM to 5pm and they are not completed final approval. I am very disappointment they are begging to reduce the hospital bill and sending Query every time. So sad and going to another vendor next renewal period time onward.

A place foster innovation, great team and lot of focus on Technology

One of the best company. Its good experience working with Vidal.

Good

Hospital falsely told me that the expenses cannot be claimed fully with cashless option. Thats why I opted to go for reimbursement claim to get most of my expenses covered. Fortunately, Vidal health insurance settled almost 100% of my hospital bills I submitted for. Personally, I would say Its a good insurance company to go with..

Went to this place to claim hospitalisation expenses for my dad amazing service.Though it was like reaching the moon in Bangalore traffic they were fast and very very efficient.we got the claim amount in 10 days.

My Vidal experience is good. Vidal is best TPA in India .

Vidal health work is good. Very setisfied health company.

Worst experience with this people . My hospital have sent request for admitting me as I have to undergo operation . They are asking was I drunk when the accident happen. And declined my cashless request which was sent by my hospital with all documents. Asking FIR report . I have a problem on my bone , and u request FIR report and sing of police officer.. I wonder are you a health insurance company to help your customer or to harrase them more on their tough times. I say you are the worst people I had experience dealing my claim of clashless admission in hospital.

Good wark plac I like it

I already couriered my documents to your main office despite i am having receipt of you receiving documents from me you are claiming that we havent received anything. Your third class customer service making me go in round and round mail me this mail me that and yet no reply from you. One of your executive told me to call up pune branch and we will take things ahead. Now pune branch saying you have sent documents to Bangalore branch you talk with them only. Either im idiot that who is taking follow up with you or you just simply dont care about claim. I am visiting pune branch within day or two im excepting better treatment than this.I wish i could give rating in negative.

Hello guys, i have raised my medical claim about 3 months back, im also following up on the same every week im not getting a proper response fromVIDAL customer care,worst insurance provider ever i saw, guys please do not go to this idiots.

If google had permitted, would have given zero stars. One star in itself is too much. I have been waiting for more than a month. The claim is still not processed. The most pathetic service provider I have come across.

Nice working environment ….Good people around and team members.

Cheaters. Vidal has rejected my reimbursement claim with invalid reason.Irresponsible and unprofessional with customers.

This is good health insurance tpa very supportive especially customer care department tq very much guys for good support

I joined a new organisation in April. I was not given any information from Vidal that i need to add my dependents till some particular date No email no message no notification.And now when I want to use their services for my spouse they are saying you cannot add them now... WoW!!If you cannot provide services to your customers then why have you opened this fake company and misleading people that you will provide some kind of insurance services to their employees.. This clearly explains your 2.2 rating on google reviews.My previous company had two different TPAs never faced or heard any such situation with them. 👎

One of the best tpa i ever seen .I am beeing a customer with vidal since 5 years i never face any problem during hospitalisation.Big thanks to vidal team from my family

One of the worst health insurance companiesPlz dont attend interview.Worst manager.. They dont know how to take interview.Stupid Managers. Guys dont go this company

I am working in this company last 5 years, very good environment.

One word - Pathetic. They take ages to settle your claim. I wish if to go to consumer court dragging this idiots at work. Either they wait for you to die by giving you a high BP, else they think we should forget about our heard earned money. I dont know why my company has insurance tie up with this cheat TPA. Third class service. None of the team knows any medical term. My claim has been approved after 6 months and another 2 months passed but I did not receive my amount. They have all the reasons of world not to release the amount. Last, they will give you only 7 days to answer any shortfall of document. If you fail, then forget about the claim. Really pathetic service and even Vidal health Noida is also worst. They dont have decency to talk to insurer. They just pisses off you so much that you feel to forget about claim and curse those idiots all through life.

Extremely pathetic. Not even worth one star. The customer service is really bad. The people there illiterate to even read letters from doctors. The associated network for health checkup and insurance are even worse.. they should be banned for thugging people

Great place to work & team members are very supportive & friendly

MY WORKING EXPERIENCE IS BETTER WITH THIS COMPANY

One of the worst company in insurance field. Where IRDA is sleeps or what. We are going to give complaint to central govt. dont encourage these type of companies in core business of insurance sector. It has nothing to do with ttk. They say ttk. Worst customer care, Worst claim settlement, fraud nurses in claim settlement it doubts as clinic. They dont hire capable graduates to the post instead hire low grade nurses to the post. poor settlement. If it goes like that employees will shut their offices in india.

Vidal health a trusted tpa company

Its emergency sir.... Please somebody receive the call atleast..... Very dissappointing....

I have submitted the original bills but again they are asking me to submit original bills. This is really worst health insurance, my colleagues are also facing these kind of issue.