We have an account here sadly theyre offering Pay Half Payments on your loans for its loyal customers, Except, if you have overdrawn or even just been late on your loan payment. Thanks for the email with such an incredible offer to helping others. I just dont understand how that helps the ones who have suffered during this epidemic, financially, not only do they charge you for the fees of course but your too lowly to qualify for their epidemic relief assistance. Huh. Thanks for email. No thanks for the insult to injury.

Pretty standard services, decent staff.

I really do not know how to rate this MidFlorida...After trying several times to open an account with them, they finally allowed me to open an account with restrictions. I proved my loyalty and the restrictions were removed. Few years later with a better credit score, I tried first for a secured account card (denied) Then I tried a unsecured card (Denied) Waited a year later with and even better credit score tried for the $500 credit card (denied) . Tried with a co-signer and his credit score is 745 and mine is a 690 (Denied). Opened and account with Navy Federal with in three months I am now the owner of a Mazda cx-5, 2020.... no co-signer. I was told by someone Midflorida employees and credit department- show dislike to races other than Caucasian , I believe that now..... I have said this before. I was alerted them faithfully when they made a $7000 mistake into my account....All I got in return was Okay its done we took care of it. No--- thank you. It was when I told them how I felt about it, is when they gave me a $25 dollars gift card.... Not very happy with MIDFLORIDA, but I love the customer service....This is what earned the Twostars.....

I would give this review a zero if able. Each time I’ve gone in the employees have always seemed like they don’t want to be here, but having just moved to the area I was willing to take what I could get. That is until this last situation. My vehicle payment has to be paid through a co-op branch and this is the closest (from Palm Bay). I hurried down on Saturday and even tried to call to let them know that traffic would have me coming in just barely under the wire. I was able to get to the main hub but at 15-20 mins before closing they had already forwarded their calls and they were unable to reach anyone. I got there 4 mins after 1 and hurried to the drive-thru to be told that they couldn’t do it through the drive thru due to co-op contract regulations (which is odd since I never had an issue with it before). Panicking (no one wants a late payment) I confirmed with the girl that they would be open till 7 on Monday and that I’d be able to come after work. I got there at 6 mins after 5 today, just in time to see them locking the door. In tears at this point, I go around to the drive thru to ask why I was told they would be open till 7. I was told again that it had to be done inside unless I had an account with them (also not something I have ever been told by a co-op branch). The older lady came out, repeated the information I had already expressed understanding about (my main issue was that I had been told they’d be open) and said that she “was in the middle of something, but would be willing to do a favor” by opening me a 5$ savings account. At that point I left.I will find a different bank to work through, this one may be closer but it’s not worth the poor service, suspect regulations, and condescension.

I have banked with Wells , BOA and other banks in the past. They treat you as though your money is theirs. The representatives that I have had contact with at Midflorida are always helpful and friendly. Extended drive through hours , Saturday banking and personal banking are additional Pluses. I don’t know what took me so long to transfer my deposits over to Midflorida. They do banking the old fashion way.

I use Mid Florida credit union as a shared branch to my credit union in michigan. Ive live in Florida now for 7 years and have always used Mid Florida CU well now with covid out there for some unknown reason they are not dealing with shared branch transactions and here I sit with 2 Federal checks that NEED to be deposited and they wint do it. What does social distancing have to do with performing shared branch transactions? Not happy!

Smiling faces great staff

My experiences with Mid Florida have been excellent and staff were enormously helpful for both little and major banking concerns. Sometimes a bit of a wait to see someone on the floor but thats every bank. When I first moved to VB I was under a LOT of stress (just about everything that could go wrong did) and by the time I got to MFCU to open a checking account, I was unraveling. I got all the help I needed plus understanding. The coffee and popcorn is a nice touch too. Thank you to Kerry and the whole staff.

Actually, I was told about this bank as being good. The blond lady who enrolled me was excellent. But once I started actually going there, it was awful. Nasty atmosphere. Must come from the manager! Whatever he/she is doing is backfiring on her. The tellers are distracted and not well trained. Not their fault.

We really enjoy doing business with Midflorida!! Luv that they do shared branching and the tellers are always very helpful and respectful👍 It take me a few minutes to get there but its definitely worth the drive😊

I find that most of the staff,except for one young lady, are remarkably condecending. I was disappointed when the Sebastian location closed, they were much more friendly. Space Coast Credit Union offers a far more gracious customer experience.

I find this credit unions indoor service outstanding. The drive up service is abysmal. They are way too slow! Other than that, I am very happy to be a member with them.

So if you want to deposit coins here you have to use there coin machine which the CU take a % of course how lame is that your charging your customers to deposit coins biggest rip off ever. CU are suppose to be better than the bank and not have hidden charges Not this one stay awayAlso if you have a account at a shared branch you are treated very differently and most of the people in the Vero Beach branch cannot even take your deposit.The staff is very rude.

My main issue is on there savings accounts there interest rate is a joke. Some obsine rate .005 you can do much better at caital one 360 which is one percent I thought Credit unions take care of there members and not take them to the cleaners my last dividend was 9 cents I will be moving my dollars out.

Horrible customer service. After 16 years of being a loyal customer, my mother in laws check from a life insurance company was placed on a hold. The branch manager was not compassionate and did not show any empathy. She blatantly refused to offer any assistance. Honestly, she showed more concern for the Caucasian man waiting. I would never recommend this bank to anyone.

As a shared branch customer I feel like family. Great customer service and always smiling.

Very, very nice people to deal with. Exceptional service all around

Excellent customer service.

Very unfriendly service. Employees walked past me in the lobby with not even a smile or a greeting. The teller got the job done but she looked so sad and unhappy. Returned to Midflorida 12/13/2018. Still the same unfriendly service. The employees all looked so forlorn. No smile or warmth or small talk. It was a depressing environment.

Great customer service. Sometime the drive thru is VERY slow.

Dont listen to the automated system if you are a share branch user. Drive through for bank account holders only. Horrible customer service.

In my opinion Midflorida is a bank. Not a local credit union.

Good luck trying to get a hold of anyone at a local branch, phone system is a joke.

Just glad that there is a credit union near.

They dont check IDs when withdrawing money from the bank.

I found a used milkshake in the parkinglot.