Reading these reviews are disconcerting, but please remember it is a pandemic and everyone, everywhere, are stressed to the limit. I personally, was quite impressed with Aquarius Medical. Thank you so much for seeing and treating me today. Reception was kind and efficient. Wait time was normal, the energy in the office was respectful and caring. Best of al, Dr, Nicole Redding was impressive! She is a true professional, kind, caring, efficient and reassuring. I am so very happy I found this clinic. Thank you a million, Ladies.

Don’t normally post reviews but this place was so bad I had to. Called a week ago to book an appointment next Tuesday. The day of the appointment, no notification or email reminder. Called to double check my phone appointment time at 740. Was told doctor would be busy and he will call me a little later. That’s fine, comes 835 not a call back. Called receptionist desk and they said doctor could not reach me due to my phone blocking numbers. I do not block any numbers on my phone, much less a random number I have never seen before. So if I hadn’t called back to confirm they would’ve just kept me waiting until they closed. Called back and the receptionist really insisted it was my fault that the doctor can not reach me due to my phone blocking his number. I was calling about a dry nose and skin problems a week ago. My nose is a little bloody now and it is irritating when I walk in the area of my skin rash. Thankfully they really care and told me to continue waiting up until 9pm, when they close and I can not call them anymore. I have wasted almost a solid week of time. If I could give this place a zero I would be happy to do so.

A the doctors I have had here are very kind and knowledgeable But if you have a phone appointment they will likely be 15 to 45 minutes late. The receptionist on the phone when you call to make an appointment are quite rude, cold and seem like they are trying to get off the phone as quick as possible. The actual doctor service is good but the experience and customer service is poor.

This clinic is absolute garbage. I called in to because their website says they are accepting new patients and do walk-ins, of which they do NONE because COVID, we have been in COVID for almost 2 years, update your website and fire your receptionist.The atrocious reception first hangs up on me when I am speaking to her, I call back and she is so belligerent and shows a complete lack of care and disregard for patients and the public. People reading this, STAY AWAY. Value your health, do not seek care from these people. Red flags everywhere.

The most condescending and rude office staff / receptionists ever. They say things like Ive said this twice already, even though I say nice things like how are you, please, and thank you in almost every sentence. I dealt with two different people and both had the same attitude (makes sense if the environment is such). Theres a fine balance between being not nice and straight up rude/arrogant/condescending. I normally post 5 star reviews and having moved in to the neighbourhood recently I really wanted to like this place.

Booked my boyfriend in for a couple of appointments here and honestly had great experiences both in person and over the phone. The reception team was helpful in finding quick appointments and Dr. Martins was a good listener and very helpful in person, as well as during follow up appointments.

I just went over there today. Calling them in the morning, got an appointment for the afternoon same day. Really reactive, kind staff at the reception. Adorable doctor who even talked to me in my mother tongue (French). And absolutely on time. I will return if I need care for sure!

I called to book a dermatologist appointment and could not get through to anyone on the phone. When I finally got to speak to someone, I was told that they were only offering telephone appointments for a DERMATOLOGY appointment or Id have to wait weeks to see someone in person. There are very few medical concerns that can be properly addressed and examined over the phone, and certainly not a dermatology appointment which is much better done in person both to the patient and physicians benefit. Steer clear of this clinic if you can. Its extremely mismanaged and its clear they dont care about their patients wellbeing. You will wait weeks for an appointment regardless of the severity of your concern or be forced to take telephone appointments which are quite frankly a waste of time and a horrible way to assess a patients condition.

Lida is very helpful and kind staff at Aquarius clinic! I really appreciate her honesty and help.

Doctors are nice but the receptionists always seem annoyed when you call or arrive for an appointment. Immature uni students who clearly want to leave and don’t want to talk to you.

Their website literally says they take walk-ins, then I call and the person is super rude on the phone and cutting me off telling me that they dont do walk-ins due to the pandemic. I understand that but update your information online and dont be rude to people who are just trying to seek medical help in a city where it seems impossible to get a walk-in appointment.

Horrible office staff.I called to book an in person appointment, and when I showed up, was told quite rudely that it was for a telephone appointment. No sorry, no acknowledgement. No empathy. I felt like I was a thorn in her side.Doctor was over an hour late. This was known when I walked in and the receptionist didnt even tell me.There are so many negative reviews about the office staff.Why arent they doing anything about this unprofessionalism?

Had a call scheduled for 10:15am. No one called, after waiting for 45minutes I called asking if I was going to get a call and very rudely I was told that the doctor was very behind with all the scheduled calls. They couldnt give an ETA and didnt even care to let me know in advance (a simple message or quick call would have been enough).Incompetent and superficial customer service.

This place needs to fire their receptionist, unbelievable, I will never visit this clinic ever again

The staff and doctors are amazing always super helpful, knowledgeable and will go above and beyond to accommodate us when they can.They are very professional and treat people with care! Thank you (especially the front desk staff! It’s really nice to feel genuinely helped, especially when you are vulnerable and sick) 🙏

Every time a friend tells me about the terrible experiences theyve had at other clinics, I recommend Aquarius. This is the go-to place for a few of us now.

Booked an appointment on Wednesday afternoon to fill a prescription refill, and was told by the GP it would be sent out on the same day. Several days after phoning the pharmacy, I talked to the receptionist here about what happened. Apparently the doctor has printed out the refill, but hadn’t signed it. Only to be told that there was nothing that they can do and he wasn’t in until “maybe” Tuesday next week. The reason that I’m writing this now is because it has happened quite a few times where doctors seem to forget to send pharmacy information. It’s unfortunate that this keeps happening but it’s not fair for patients.

Dr. Chase literally told me I was too pretty to be depressed and then let me pick my own medication out of a book.Im not even that good looking.

Iv had so much trouble just trying to get a prescription faxed to my pharmacy that my pharmacist called me and said we would be better off dealing with a different medical clinic entirely.

Ive had reasonable experiences with doctors over the phone but I had a terrible experience at my in-person appointment with Dr. Lipkowitz.Right off the bat, she didnt even introduce herself to me - I had to look up the clinics doctors on the website to even find out who treated me.When it came time to do my physical exam, rather than asking me to lower the paper gown I was wearing so she could examine me, she aggressively ripped the gown open, exposing my entire chest, without warning or letting me know she was going to do so. When she was finished the exam she told me I could sit up, and I had to sit for the remainder of our appointment clutching the ripped gown closed to attempt to cover myself up. This is NOT trauma informed care, and is NOT ok treatment, especially for a sensitive examination, such as a breast exam. I felt violated and degraded by this experience.At the end of the appointment, she left the room so I could change and came back in, without knocking, while I was still getting dressed. There was also another staff member sitting right outside the door to the room who got a full view of me changing.I will not be returning to Aquarius Medical for any further care after this experience.

I got an IUD insertion here, process was quick and I only had to go in the clinic once. Dr. Zahynacz was great in answering questions and she was very knowledgeable. The front desk ladies werent bad either, I didnt have to wait! Would definitely recommend to girlfriends wanting an IUD.

If it werent for Dr.Tong, I would definitely never be returning here. He is AMAZING! The receptionists are extremely rude, have a lot of attitude, they have giving me incorrect appointment dates twice already (they say one day but its actually another?) Whenever I try to call and make an appointment they just answer and put me on hold without even asking and leave me on for more than 10 minutes and dont return back. I have seen many poor reviews about the receptionists, I think it is time to for this clinic to take action. And an excuse to say it is busy is not an excuse. My best friend and her sister use to work there few years ago, and yes, they were always busy, but always made sure to not only have a smile on their faces for the patients but also have the utmost respect for everyone. Please fix this as this is a major PROBLEM. When patients go to the doctor, it is for a reason, that may already make them feel uncomfortable or sad, the last thing they need is the receptionist to treat them poorly and make rude comments (while eye rolling and giving attitude). Aquarius Medical Clinic - fix this!

A friend recommended me this clinic and I’m very happy I came. Staff is nice and kind and make you feel like they care about you. I have been in a different clinics an staff were grumpy and careless. This clinic makes me feel comfortable.Although, the waiting time could be long, so it’s better not being in a hurry if you come even if you have an appointment.

Went in for a consultation regarding a cyst on my shoulder, despite having zero expectations the GP convinced me that I would be able to have it removed under my MSP. Great news. Scheduled an appointment, Took the afternoon off work and showed up, only for the GP to tell me that if she was to remove the cyst and try and cover it under my MSP that it would be fraudulent.Completely backtracked on her original statement and mislead me, Had me take unnecessary time off work and a complete and utter waste of time. Extremely disappointing, Had she not Went out of her way to convince me that this was something that would be covered I wouldn’t have booked an appointment to come in in the first place.

You can make an appointment unlike some other walk-in clinics. The doctors are friendly and exhibit good bedside manners (except Dr Chase who is inappropriately touchy and condescending). The ladies working at the front desk are often impatient. Expect to wait up to an hour after your scheduled appointment time comes. They will not email your receipt if you make a payment over the phone. Only snail mail, fax, or you have to go to the clinic in person. Archaic way to serve clients.

Probably the best clinic Ive been to in Canada. Every time Ive gone with a problem, its been looked at thoroughly. Other clinics will try and get me out the door in a minute, whereas doctors here will take their time to explain issues and treatments, and look into the problems. Just now I had one of the doctors realize that her referral to another place would take over half a year, so she started looking for somewhere else to refer me to.My only gripe is that they have a one problem per visit rule, but thats probably due to how clinics in canada are forced to operate due to needing to make money.

Called to book a Pap Smear and the receptionist was very helpful. Told me everything I would need before making the appointment as Im new in Canada I wasnt sure. Very helpful

Dont bother going here. if something is wrong and they can figuring out right away then its not their problem.

In my opinion is the worst service ever. The receptionists are always rude and not helpful. I was going there just for one doctor, who helped me, but when he retired I didnt have any reason to stay there.Some doctors dont really care and they messed up with my thyroid exams. I hope for the management take seriously the review and training better their team.

My husbands blood test results were off, low sodium, and NONE of the doctors at this clinic took it seriously. Long story short: He ended up in the hospital due to a serious condition that, if left untreated, could have been fatal. Im amazed that none of the doctors could spot the signs. They just kept trying to push pills (often the incorrect pill for the problem, like an anti-depressant!). Instead of getting him treatment right away, we wasted two months with this clinic. Absolutely horrendous ability to diagnose a medical condition thats right in front of their eyes. They should all be forced to retake their med school courses. To top it all off, the receptionist accidentally email my husband a 15-year-olds medical information and anti-depressant prescription!!! TERRIBLE. Dont waste your time here.

The telemedicine intake had me waiting for hours before connecting me with a skin doctor.When I asked if that meant a dermatologist, as I had a toothache and need a general consult to obtain pain relief and/or antibiotics, the intake worker clarified she deals with skin infections but can consult with you.You can imagine my frustration when the tele-appointment rolls around and she advises me that she would need to see me, but that she was busy until next week and I would have to contact reception to make a appointment.The consulting doctor couldnt even be bothered to transfer my call, or even book me in her own schedule as that was all done by the front desk.When I pointed out that it was reception that booked me in for a teleconference, and I asked her if she was going to bill this call as a consult against my health plan, she said that this was part of her intake process.Still no word exactly on what she is a doctor of, but I am taking my ailment elsewhere.

Inconsiderate and barely even want to help. Receptionist made it quite clear they dont want to put in any effort towards my health. Good to know to go somewhere else.

No need to say other than: I should have read others’ Google reviews before calling to deal with a terribly, rude receptionist to attempt to book a physical wellness appointment.Tried to call back but the waiting music was on blast with my phone volume already extremely low, I didn’t bother waiting after two dial tones to just get another earful of, “You have too much background noise,” when I already work in an extremely quiet office to have any noise.

I have visited this clinic several times. Each time the staff have warm and been courteous and professional. All of the doctors have been great too, particularly Dr Lawton, Dr Martins and Dr Chase. Highly recommended.

The receptionist was one of the rudest individuals Ive had the displeasure of interacting with. When I called to make an appointment (new to Vancouver), she was rude, short and seemed annoyed that I didnt have a pharmacy to list as my home pharmacy. As I explained that I literally moved to the city a week ago, she was dismissive. Shes Australian and claimed her name was Holly (pretty sure thats a fake name) and wouldnt allow me to ask any questions about the Dr.s or how appointments work. Dont know why she works there if she hates people so much and cant seem to stand answering basic questions.

During the pandemic, I made an appointment in this clinic (of course not because of covid) it was easy, gentle and fast, as well as the clinical examination and follow-up, highly recommended.

If you book an appointment in advance, everything will go smoothly. If you walk-in prepare to wait a few hours. Front desk staff have definitely gotten better from before!! there was a time where the rudeness was almost a deterrent but the doctors are incredible.

I am shocked that this place has so many bad reviews. This is the best walk-in clinic I have ever been to, Dr Emma and Dr Nicole are absolutely amazing. Came in two weeks ago to see Dr Emma and she took my issue so seriously and seemed genuinely concerned about me and how I was feeling. Both Dr Emma and Dr Nicole gave me referrals and I got appointments within hours. I also never had problems with the front desk, they’ve always been friendly and were always able to accommodate me last minute when I had an emergency or was concerned. Thank you Dr Nicole and Dr Emma.

I wish there is an option for zero stars.My girlfriend (who is pregnant) and I have been coming to this clinic for a while now.Almost every time there was something wrong, but the only reason why we were still coming there was this wonderful male doctor ( who is retired now and I hope he is enjoying his free time).The receptions are always rude, and they actually asked my girlfriend one time to speak proper English! ( as to many ppl in Vancouver, English is not our first language)Our last appointment there was with prenatal doctor, and because my girlfriend was waiting for MSP extension we had to pay for that visit.A week after she got her MSP(which she has to pay cause she is an international student) but we couldnt get any refund from the clinic. We could really use that money for our baby but the manager didnt even try to listen and help us out.We wont be going to this clinic again and we wont recommend it to anyone for sure.

Do not waste your time with this clinic. My experience with Dr. Chan was horrible. Had a telemedical appointment with him and not only was he rude, he failed to bother filling out my requisition form for LifeLabs. I showed up for blood work and there was no paperwork in the system. When I called Aquarius medical clinic about the situation they said he did not fill out the paperwork even though it had been ten days since my appointment. What kind of doctor fails to complete their work?

Unfortunately doctors who work in this clinic dont care about patient and how thry feel. This is our peoples health. They are in rush especially doctor Hookani. I had a very bad experience with this doctor, he didnt listen to my concerns about my health problem and after I was waiting for 20 minutes he didnt even spent 5 minutes. I am glad I didnt trust his judgment and I went to check with other doctor at other clinic and my problem was so serious. This is others people life and health. After that I let manager know what happened and she never follows up and few weeks to went there and talked with the owner, her answers to my concern was so interesting she said my manager has been so busy recently and about doctor she said you know he is a surgeon( what does that mean?) and probably that day he was busy. I am still shocked they dont even care about people and their concerns even when you spend your time going there to let them know what is going on. My life could be in danger and at risk. Please be advised not take a risk with your health and go to this clinic.

Don’t waste your time. You will have to wait for an hour or so for your scheduled appointment. Not so friendly reception, they do everything they can to show you that they could not care less about you or your time.

Please make sure that you send patient’s prescriptions to pharmacies on time. Your team must follow up with the Pharmacy if they received your patient’s prescription right after they send it. And when the patient confirms with you why the pharmacy didn’t receive it, please do not make excuses that the “system” is messed up. Follow up with the pharmacy right away and do urgent order since your team did not take responsibility and was not organized enough to send the prescription to the pharmacy.

I was hesitant to visit this clinic because of all the consistantly bad reviews, however, I thought my experience was more than adequate. I cant say I was blown away, but I was certainly pleasantly surprised.1. They were the only clinic I could find downtown that was open on Family Day Sunday.2. Many negative reviews target the front desk staff, however, I found the receptionist performed well. When I walked in at around 2:30pm, she initially told me that they are fully booked for the day (understandably, only 1 doctor was working that day), but she double checked and said she could squeeze me in right away.3. Ive seen some negative reviews also targeting Dr. Chases demeanor. I think I understand why, as he is a bit different than what people would normally experience. First of all, hes a bit old school in that he feels like people go to doctors for EVERY little thing, when so often conditions are so minor they dont need medical treatment at all. Second of all, I believe he simply has a sense of humor. He appeared to scoff when I went in for an infection on my toe, however, he merely found it humorous that an infected baby toe is what brought a big guy like me in.

Went to this clinic to get a referral for a specialist. The doctor told me she would refer me, and to wait for a phone call. Waited one month, called the clinic back. It was written in my file that I had asked for a referral but the doctor didnt think I needed one so didnt actually refer me. Not sure why she lied to me. It did not help either of us. The only solution suggested by the receptionist was to come back in and wait to see the doctor again. No way. I assume the doctor thought I would forget about my ask for the referral, or that my condition would improve.Lost over a month waiting for that referral and had to go to another doctor to obtain one. Was in pain, was not impressed.

Yes, you may have to wait for medical care, like at any medical centre, but the clinic, staff, nurses and doctors are very knowledgeable and kind.

Honestly, I keep coming back because there is 1 doctor I really like here. That’s the only reason.I don’t normally write reviews but honestly - I’ve been treated poorly so many times at this office. (I’ve been here 15+ times easily) Here I am after being checked in writing this review because, not to my surprise, the reception was rude to me. Again.Also, I read a bad review below about Dr. Germain and I completely agree. Dr Germain is condescending and rude. I was perfectly nice to her and she made me feel like an idiot.Also every time I come for an APPOINTMENT I have to wait like 30 minutes. I once asked if the doctor was on time today and they were like “no she’s with a baby and they take longer so you have to wait” interesting... if you know babies take longer why not allot them a longer amount of time.Ugh. I could go on.

I would like to say thanks to all Aquarius medical clinic team.Front desk girls are very helpful and friendly. Special thanks to Dr. Kristin Zahynacz for removing my birth control implant from my arm . She was very professional, kind, patient and helpful . I wish her success all through her career. ❤️

Despite many of the other reviews I have had no problems coming to this clinic. Its a walk-in and I often see different doctors every time, but I dont mind because of the convenience of a walk-in clinic with great hours. All of the receptionists have actually been nothing but polite and kind to me, they took the time to explain things over the phone and ensured that I understood before hanging up. Ive mostly seen the female doctors at this location and again, theyve been professional and made me feel comfortable.

Receptionist was very rude on the phone

The doctors are all very polite, professional, and knowledgeable. I have been here maybe 4 or 5 times over a period of 3 years and have never had a bad experience with the physicians. Thats where it ends. The staff are incredibly rude and useless.

Have had a couple communication problems over the 2 years I have been coming here but all together a kind and professional group of people.

My friend recommended this clinic to me and I have been visiting the place for around 10 times. At first (about 3 years ago) everything was good, the receptionist wasnt very friendly but it wasnt my priority so it was alright, the doctor seemed to understand my condition well.However, recently, for the last 3 visits, I had the appointments booked and I always come at least 10 mins early. But I had to wait at least 30 mins, last time, 2 people who arrived after me got in first. I wasnt happy with that.The last doctor who was assigned to me wasnt good at all, he seemed so unsure what hes doing and couldnt say anything about my condition. I was extremely disappointed wasting all my time traveling so far to go there. I just switched to another clinic which is way better.

The family doctor I saw here is Melissa and she is really nice, patient and professional. The issue is with one of the receptionist, the general manager as told. Some pregnancy tests are time sensitive that must be conducted within a specific period of tests. I was upset because I identified that I was not told to perform a certain test last time I saw the maternity doctor. The test should be done soon.When I talked with the manager over the phone, I told her about my issue and I told her I always go to this clinic to see my family doctor. She told me “you don’t have a family doctor here”. I said “ I mean I always walk in to see the same doctor” (they accept walk in) The manager mentioned again “ but you do not have your family doctor here”. I replied “I was not accurate. But why you kept emphasizing on this point? I hope you treat walk in patients equally” Then, the manager said “yes, we treat patients equally”.Manager, please, don’t just say it! Also think it! We walk in patients are also your patients! You are also responsible for us! It’s good that she is the general manager, not one of the doctors. The doctors I met in this clinic are all very good, especially Melissa, the doctor I always meet with.Please keep your words in mind! Treat patients equally!!! ( no need to emphasis “you don’t have family doctor here”. So what? ......)

Fantastic staff - friendly & efficient. I have been a patient at the clinic for the past month and I have been delighted with the level of service that I have received. Dr. Germaine was my doctor on both visits. I found her to be very professional and caring, she gave me time I needed to explain my concerns and talked me through the procedures available. 100% recommend this clinic.

Unbelievably rude receptionists

Recently, their front desk staff improved a little bit. We use that clinic for over 15 years, Dr. Jando and Dr. Tong are such excellent doctors, we are very happy with them.

Ive been with Aquarius for almost 20 years and they have amazing Doctors. I recently used their Skype service to renew my ongoing prescription and found the Doctor to be professional, caring and thorough even over Skype. It saved time, no waiting and you can schedule an appointment in advance. For these types of medical visits, it works perfectly. I highly recommend them!

They gave me a time slot when I went in as a walk in, which was very helpful. Doctor was friendly, professional, and addressed my concerns fully.

I was going to go there, but all the the absolutely horrible reviews are scaring me. The place really seems to have the worst clinic management Ive ever heard of and very unsavoury staff. I only looked because a friend of mine told me DO NOT GO THERE.

First fact that we should wait so long time and doesn’t matter do you have appointment or no, is there many people or no. Second fact why secretary person who don’t wear a mask ask people to wear a mask ?? If I don’t sick and think that wearing a mask is bad me, but you want me to wear it, make sure that you can offer of for free! not for money! That’s business, not safety reason!

Told to come in for 3pm, it is now 3:35pm and still havent seen a doctor. This used to be a great walk in clinic but it has definitely gone downhill in the last few months. Wouldnt recommend coming here unless youre desperate

For walk-in service, you can put your name down and come back at a designated time which is really handy, especially given the location.The employees here are very friendly and helpful. I was never left to feel like “what do I do now?”, despite moving from room to room for different things.

I work close to here and often go if I’m feeling under the weather . Every doctor I have ever had there has been excellent, so I’m never even concerned with who I see . Always consistent, you always feel like doctors actually care , very friendly and they always try their best to get me in .

I chose this clinic because of its location when I found out I was pregnant. I was a bit hesitant because of the mediocre reviews but today I feel I need to give my four star review.Dr Lana took care of me and my first baby from confirming my pregnancy up until today, where my daughter is a beautiful and healthy four month old.Like all pregnant women I would imagine , we want a doctor who will listen, provide advice, and know her stuff, this is Dr Lana for the most part. I had a very easy pregnancy and fast labour and delivery, so she suited me fine and of course thats thanks to her as well, but I cant comment on what kind of doctor she would be if you were to have complications, etc. If youre looking to vent and ask tons of questions, I dont recommend her as much, but if you want cold hard facts, want an answer to a REAL problem, want a doctor who will carefully monitor the position of your baby and request ultrasounds, one who will make sure you get all your necessary tests done and will raise hell with labs if she doesnt get the results quickly, shes absolutely perfect for the job. At the end of the day, youre really seeing a doctor not a counsellor or therapist. Yes, doctors need to be more caring and available but thats very hard to come by these days I think .I was induced and was happy she would be at my labour and would deliver my baby, as I felt I was in good hands, shes very experienced and knowledgeable and was a great coach throughout the labour! Thats also when her sensitivity and caring nature really shone through and in my opinion thats when you really need and want the sympathy and empathy!I had a four hour labour and there are disadvantages to that, but thanks to Dr. Lanas impeccable sewing skills, today I feel great, and the same as before my pregnancy. What more could a pregnant woman ask for?A lot of clincs are oversubscribed and with that comes days when youll have appointments where youre waiting a long time (Dr. Lana would apologize on those days even if the wait wasnt very long) or the receptionists dont know if theyre coming or going, when your appointments are short and sweet and you dont have time to ask questions, and when your doctor has a long hard day and luckily youre the last patient (she said my baby was underweight and offered/maybe even promoted, formula, a week after the birth, instead of guiding me through on how to breastfeed.) Were all human and crap happens. I had about 4 days like that in the last year and yes they were frustrating but completely forgivable in the grand scheme of things. She has my highest recommendation.

Needed to see a doctor ASAP. Got me in as soon as I got there after I phoned ahead. Dr Tong was extremely helpful. He is also very funny and easy to talk to and is now my go to doctor. Highly recommended.

This review is strictly for Dr. Chase.I had never had chest problems before, ever, even when I had to work 85+ hours a week for barely minimum pay. Then one day, I started getting light-headed and had chest pains. I had seen Dr. Chong at the clinic within a day of initial problems and he was very kind and friendly. He told me I had high blood pressure, which surprised me, and to keep an eye on it. But other wise, no problem.I thought nothing of it and for 10 days, other symptoms showed up while my blood pressure remained high. I tried to remedy that by drinking more water and eating bananas for potassium. Then one day, I felt jabs in my heart region. The next day, with a friend of mine, I went in for a walk in appointment and met with Dr. Chase.He was single handedly the most condescending doctor I had ever met. With my friend beside me to witness it, he proceeded to dismiss all of my symptoms, scoff at anything I had to say, and rolled his eyes when I said I wrote all my symptoms down just to make sure I didnt forget anything. He said to me you having clogged arteries or having heart complications is like saying an 8 year old is pregnant.I would not have come to the doctor if I wasnt concerned for my health. I am not a hypochondriac. I only go to the doctor if I have genuine concern for my health. If my symptoms really were common, as he put it, and Im just overreacting, then fine. I would prefer knowing there is no risk to my safety and health than be told my suspicions are true. But there was absolutely no reason he had to tell me that by mocking me and treating me with such a condescending attitude.

Couldnt be more impressive with my experience at Aquarius. Receptionists were great and got an appointment the next day. Isaw two other doctors to get an IUD in, neither could do it. But here, the doctor was extremely professional, perceptive and did it easily. Wish I came here first!

Worst receptionist ever whether on the phone or not. Accommodating doctors so far but the receptionist will just be rude to you and won’t let you even finish your sentence. I do have a hard time explaining it and they don’t have the patience to listen to me. So much for hospitality and being in frontline.

Dr Germain, you were extremely condescending and belittling. I was looking forward to speak to a professional about my health as I had just moved to Vancouver and was needing to understand it a bit better. But you made me feel so uncomfortable that I didnt ask all the questions I needed, and left feeling uneasy. Your abrasive attitude makes me never want to go back.

Great experience! It was easy to make an appointment, and the doctors take time to understand your needs, review options and explain potential side effects in detail. More thorough than other medical clinics Ive been to downtown.

Receptionists there are lovely. Doctors don’t really care about you or why you are in there. They give you a lousy excuse to why you are feeling what you are feeling so they can see as many patients and get out of there. There’s a specific maleDoctor that is the absolute worst. Would waste your time.

Dr Chase is an amazing doctor and human being. He didnt give up until he found the right prescription for me. He listened to every single thing I had to say and was always willing to help. Im surprised to see a bad review here about a doctor that did so much for me.

Ive come here many times and have always had a great experience. The Drs seem to actually care about me and want to explain everything to me. Theres another clinic down the street that is the exact opposite. I dont feel rushed out the door and they dont just prescribe me something in the first minute and walk away like other clinics. Theyre almost always quite busy (probably because everyone prefers to come here)...

Dr. Chase in Aquarius medical clinic is an amazing doctor. He doesnt make you feel uncomfortable at all and helps bring a smile to his patient faces :)

Maternity care here is excellent! Highly recommend for expectant mothers!

Friendly (despite being very busy) staff and handle an impressive number of patients each day. Always exceed expectations for my family.Flexible scheduling with some time reserved each day for walk ins.

Generally you can make an appointment for the next day. Most of the doctors are good, but I would recommend requesting NOT to see Doctor Chase. Hell just waste your time (and maybe money) if you end up with him.

I walked in for a visit and was seen at the exact time quoted by reception. I especially appreciate the time Dr. Hlynsky took to talk to me about my concerns. The level of attention felt far more like a visit to a family doctor than it did the typical in and out experience that is to be expected of a walk in clinic. It was a pleasant surprise and she struck me as a very competent doctor.

The doctors have generally been good. However the receptionists are extremely hit or miss. Some are quite pleasant and helpful, but some (as others have described) come off as rude or condescending.Advice to management: Hire people who enjoy doing their work.

Dr. Chase was fantastic. Good sense of humor and he addressed my problems efficiently and with care. This location has fabulous hours as well. I called in the morning and got an appointment set up in the late evening. Only issue I had was the initial conversation to set up the appointment. The receptionist came off condescending.

I have no idea why people rate this clinic so negative - it should be obvious that if you have an emergency, you go to an emergency service, call 911 but you dont go to a walk-in clinic. People need to get over that.I came here twice already, one time I saw Dr. Kharrat for joint issues with my hand. He took his time, examinated my hand and asked the important questions. I was then referred to a specialist.The second time I came I went to see Dr. Zahynacz for the Womens health clinic. She took her time even if she was already late on the schedule, listened and answered important questions I had.The receptionists are always very helpful and friendly, let it be at the desk or on the phone.This clinic even offers walk-in service on Saturday and the wait is reasonable.Also when a doctor takes time for a patient and is hence maybe a bit late for the appointment - I find this speaks for the doctor as he is not rushing through the patients but takes everyone seriously.I can only recommend this place and will keep going there.

Doctors in this clinic are excellent and all stuffs are very efficient in time. I had my maternity check this clinic as my family doctor keep forgetting my record. During the pregnancy they were all very supportive and gave me information I needed as well as doctors were willing to spend time to hear your issues if any.

To be honest people online need to get over themselves. The clinic works exceptionally hard to see whoever they can and everyone is super pleasant and professional. I have had to chase up a few things for sure but thats due to misunderstandings. The women who work here do their level best to give you a high quality of care in a clean space. The doctors like dr Aaron Gropper are superior to any family doctor Ive had . Highly recommend.

One of the nicest staff and the doctor was so thoughtful and courteous on my first visit.

If the doctor tells you sorry I don´t know what to tell you it means something is NOT right here, thanks for wasting my time and solving NONE of my issues

After reading all the reviews I was a bit dicey about this clinic but to my surprise, they were very nice..helpful n polite staff and informative doctor who listened to my worries patiently..all in all I had a nice expérience..no complaints

Although the front desk staff can be unprofessional, I have found it better than other clinics. We have made same day appointments as well as walked in and done the wait when our son is sick. Our family doctor is there (shes lovely) and when shes not in we see other doctors and most have been lovely as well. A professional practice with the exception (thus the 1 star missing) of 1 doctor who is knowledgeable but condescending.

I have been going to this clinic for over 16 years. I first came there because I lived right above it and then I just stayed because no other family doctor I was referred to by friends, was accepting new patients. Dr. Jando has been great over the years when I was lucky enough to get her in the office but the rest of the doctors have been big hits or misses. This recent visit I had might very well be my last appointment in the office ever. I had come in to receive information about a test I had done and was unfortunate enough to have my appointment be with Dr. Carlie Germain. Her bedside manner was atrocious. She was extremely flippant, patronizing and argumentative. I left feeling horrible and it wasn’t even because of my results. She would ask me questions and then pretty much told me my answers were wrong. She would also say “well, that’s not in your file” or “you weren’t given those prescriptions here” when I have only gone to this clinic for 16 years and have always got my prescriptions filled by doctors there. When going to the front desk to enquire about why specialists I have seen and prescriptions I’d been given were not in my file, the receptionists did a little digging and found everything that the Dr. had said wasn’t there. I felt so uneasy putting my trust and faith into a clinic where the Dr. seemed to be too uninterested to dig for the answers and information in my file andannoyed that I asked extra questions about my health and test results. She wouldn’t take the time to look into my file to find the information that was important and all that she needed to know. I could keep writing more about this awful experience, but it was very upsetting. If you still choose to go here, please do what you can to not have an appointment with Dr. Germain, there are some other kind and competent doctor’s. Thank goodness also for the problem solving/sleuthing front desk ladies.

Was asked to come back to get a test redone, as my initial test had my first names mixed up. Had to commute a total of 1hr and 30mins, to find out that I didnt need to redo my test. Didn’t get an apology from the receptionist who MADE me come back to get it redone. Next time, please check to confirm if someone needs to be redone because we dont extra time to commute and show up when nothing had to be done.

Very nice and organized reception.

I visited the clinic due to recurring severe headaches.I Had a bad experience with the front desk person as she was not proper with her response.I have been asked to sit in a very small room where I talked to the doctor for total of 5 minutes. The doctor did not even try to diagnose the problem. After a few minutes he tapped in different areas in my head and told me it is due to the stress and asked me to stretch and get out and breathe 5-10 minutes every hour.I understand there were other patients waiting. But just rushing a patient quickly so the doctor can attend more patients and make more money seemed ridiculous. I strongly recommend not to go to this clinic!I have been charged 175$ for the 5 minute visit and 20$ for the letter of explanation for the visit!

This is not “walk in clinic”. they have to change name “appointment in clinic”I got a gout and went there on friday with CRUTCHES for getting prescription. cause its extremely painful.they don’t accept me. they were saying i have to book before coming to there.if then why put name with “walk in clinic”?

I received one of the poorest customer service in this day and age, the evening person called to book me an appointment to see a doctor to review the results of my ultrasound, she was aggravated, aggressive, and inconsistent with the a professional lady who had called me earlier in the day. The morning lady read the report for me on behalf of the doctors as she was directed to do so, she had told me that she would arrange for my follow up ultrasound as the first one was not complete. Any way, she was not friendly and hostille. I asked her to cancel my appointment with the doc and I no longer will require their services, she said ok and hang up.

I found them closed on a non-holiday Saturday during the business hours posted on the door. Their phone tree and website didnt mention any changes to their usual hours. Maybe theyre shut down for good?

Like everyone else here I like my Doctor but HATE, HATE all the front desk workers. My 10 months old baby got sick and my husband made an appointment to see a doctor, however he was getting worse so we decided to just walk in since when he called they gave him an option to walk in. When we got there my husband ask to see a doctor and the receptionist said they were fully booked, he said he was told that he could walk in earlier and we decided to do it since our baby was getting worse. She was rude and didnt want to help at all until another receptionist got involved and showed her on screen that they could fit us in in about an hour. We waited for an hour and my baby was crying non stop, the front desk people were looking at us very uncomfortable never said anything about when we were going to see a doctor. After one hour and half my husband asked them again and they said we were next. After seeing the doctor she told us that we had to go to the ER with our baby because they noticed he was having trouble breathing. This was one of the worse days of my life, and the staff of the Aquarius made me feel helpless and uncomfortable for being there, instead of trying to help and have some compassion of a suffering baby. Is not like they arent use to see babies there, they see a million of babies every day there. I feel hostage of this place because my babys family doctor is great and only works there. They need some triage for walk-ins!

Incredibly friendly staff every time I was there. Dr. Chase is very friendly and helpful, unlike a lot of Drs who seem to want to get you in and out like youre in a factory.

I went there once, the customer service is the worst and they collect from me something to send to a lab without my knowledge. Now the lab is charging me and I did not know, so then I call them about this, they told me that is my problem. Worst costumer service ever and now I have to pay for something, that I do not have money, because I was not expecting this. This is so frustrating.

Dr. David Unger is excellent - my partner and I have been seeing him there for about 4 years. He is caring, compassionate, and trustworthy. The front desk staff has always been competent. I gave it 4 stars because one of the other doctors (not Dr. Unger) I saw (over-)prescribed antibiotics a situation where they were unnecessary. Overuse of antibiotics is an area of concern for the health industry in general, and I was surprised to see it happen given the public awareness surrounding the issue.

Front desk staff are surprisingly horrible! Their attitude is not acceptable. Although a doctor is great!