During my research to find a pair of good astronomy binoculars and possibly a telescope, I frequently came across these two brands: Celestron and Orion. From what I read here, it appears Celestron doesnt care about customers. They dont even bother responding to unhappy customers and resolve the issue. I will take my business somewhere else. Thank you for letting me know.

Issue with order - charged for purchase, shipment confirmed, but when box arrived, product was NOT IN THE BOX. CELESTRON refused, over and over again, to cooperate with resolution, to the point of making it necessary to address the issue with my credit card company to resolve. Celestron management was impenetrable and unresponsive.

I received one of their products, a hand warmer, as a gift. The first time I try to use it and it doesn’t work. I contacted the company about a replacement and they won’t replace it because I don’t have the receipt. I told them multiple times it was a gift. Instead they offer me a 25% off coupon to buy another one. Why would I do that when they don’t work. I would not recommend their products.Ron

Received damaged telescope and horrible technical support. I ordered in one month 3 telescopes for my family, Celestron FirstScope Moon Signature, PowerSeeker 80 AZS, and the PowerSeeker 114 EQ. We also ordered a telescope lense kit for $200, solar filter, additional tripod, and laser sight. Over $1,000 for family fun. All great except the lenses didn’t fit or work right with the AZS and the EQ arrived damaged. It was also extremely out of collimation. No collimating tools were included. I sent an email to Celestron for help, no reply. Opened a ticket, no reply. Called and spoke to Rod who said I would have to provide pictures because that didn’t sound accurate. I sent pictures showing the box as it was delivered (damaged) boxes inside the UPS box, all damaged. The 114 EQ dented. Still no reply. [email protected] still waiting for your reply sir because the telescope will not fix itself. And I will NEVER buy another one of your products. In fact I will make sure to purchase competitors and tell everyone how horrible Celestron has been.

My disappointment started as soon as I opened the box. It was missing pieces. I move on and set it up. The app doesnt work and tells me to call Tech Support. Tech Sup is condescending, lazy and stories contradict each other by the reps. 2 weeks later....it still doesnt work. Awful company. No support. Go with Meade.

My mount was deemed a dud straight out of the box during this pandemic. Celestron, Quickly told me to send it back once received they worked on it the same day and all repairs were done and shipped back right away! I love this company. As far as the other folks there a staff of 200 employees. Their closed on Sundays and there working overtime to deal with over 1,000 calls that come in from all over the world. They personally called me on a Sunday to fix two of my other tickets. On hold for 40 minutes is nothing, I was on hold for 4 hours. Sometimes they couldnt get back to my call the same day. So this 5-star review is not fake! (in response to Trentons 1 star review) Its hard breaking when we received things that dont function as they should but rest assure there Customer Service is 5 stars in my book! Thanks Elena for all your help and professionalism towards me during this pandemic.

Defective cable, Celestron said due to covid, it would take 2 weeks to ship. 9 weeks, and 7 emails later, still nothing! I wont be buying anymore Celestron products.

Apparently Covid19 has wiped out communications with Celestron. The plant likely is shut down. I have been trying to get in touch with them since last winter to send back a new hand controller which never worked at any time. They sent back emails that provided no information and they failed to follow up after mentioning they would. The controller fails to slew to any star and fails to keep the mount tracking, losing any sense of which hemisphere I entered properly, and is just a major disappointment. I am not new to astronomy and have used these controllers before. This is the latest version controller. It cannot be updated. The mount works fine with all other controllers attached. I will mail this one back and expect one in return that functions right out of the box.

Operator unavailable, 40 minutes on hold for technical support and zero support. I will return my product and never buy Celestron again.Im pretty sure the 5 star reviews on here are fake.

Chris was absolutely fantastic in helping me with my telescope. One of the very best customer service experiences Ive had.

I want to thank Will Garcia personally in writing for the generous and helpful in-service he provided to my father, Richard, and myself last Wednesday. I have shared Will’s and Celestron’s generosity many times over with friends and family. He was patient, thoughtful, and knowledgeable in showing us how to use the Celestron telescope. The willingness and enthusiasm of the staff speaks volumes for the integrity of the company.

Celestron is the best. Great products. Great customer service. I can go on and on about how wonderful Celestron is!!! 👍👍👍

Im from the UK, I contacted Celestron regards an issue I had, they were fantastic, I recieved the parts FOC from their UK dealership.Thank you all at Celesron an issue

Quick responses and resolutions by Celestrons customer service team when these devices (binoculars and telescopes) need help! Great customer experience.

My friend and I recently bought a Celestron PowerSeeker 70AZ telescope and are extremely pleased. We looked for reviews online before we bought it and some people said that it was hard to set up and very blurry. We found it easy to set up and very, very easy to focus. The only reason you would have it blurry is if you didnt know how to focus (by turning the knobs). We will be buying many more telescopes from Celestron and we recommend it to everyone.

All smiles, ready to help and great customer service. This is why i always recommend there products...... well, that and the quality of the product!

The products are the best and so is the support. Celestron is my choice for telescopes and binoculars.

Best customer service and Uber cool scope technology! Five Stars

I cannot believe how absolutely incredible the people at Celestron are! I went to their facility with my non-working NextStar 8SE and, even though I didnt have an appointment, and they ushered me right in.They were so patient and respectful as I explained the issue and how desperate I was get it working again (I had several astronomy outreach events coming up). Hector, who works in the repair dept, was able to get the scope running in just a few short hours and back out I went.Unfortunately something else was also occurring with my scope and it stopped working again. I was able to call Hector and explain what I was seeing on my hand controller and he immediately said Celestron would take care of it ASAP. They sent me a new mount to replace the defective one and now, with their amazing help, everything is working perfectly!I was very happy with my Celestron experience - the company makes a good product, their staff is super helpful and they went above-and-beyond in their customer service. Whenever I decide to replace my NextStar 8SE, it definitely will be with another Celestron telescope.

Great products , great service.

Great scopes, great customer service.

These guys are just amazing.I went in to look at the dimensions of a celestron 8in 1000mm and a celestron 6 in, they didnt just help me with it , they also answered a couple of questions I had and gave me an advice of which one to get, that was back then when I was buying my second telescope from celestron, now I have two reflectors and a Schmidt–Cassegrain all from celestron, be aware this is not a store but you could come in and they would be more than happy to assist you and help you do a better choice.

Great customer service!

Great service

Great company

Excellent!!!...