Very disappointed..I went to change postpaid to prepaid as usual answer server down... very bad experience at vi store at korum Mall...

Really ridiculous. Went there for MNP in Feb 2020 and one sales person was trying to sell lightening speed internet pack to me which i denied. After that he started processing my request but due to slow internet connection he was not able proceed further. Finally he had to use some hotspot connection to finish the job...you can imagine the lightening speed of Vodafone in their own store 😃😃

This store should get zero star reviews.I had one of the worst customer care experience here. I went here twice for conversion of my postpaid connection to prepaid. First time they told me that their system was down. Second time they told me that their back office had closed down. Finally after confirming their office timings I visited the store for third time.They told me that I need to rs. 100 fees along with rs. 297 recharge amount. As I had already spoken with VI customer care earlier, I told them that there is no need to pay rs.100 and I am free to use any recharge. The executive refused my argument and told me that these are franchise fees. She claimed that Korum VI store is a franchise Store and they charge these fees. I immediately called up customer care for verification. The customer care told me that I do not have to pay any such charges. After I handed over my phone to the executive, she finally gave in and told me that they willwaive off these charges. However, she insisted that I have to take rs. 297 first recharge. Everyone may note that this amount needs to be paid in cash or through Gpay to store owner (Mr Rakesh Thakkar) directly. Since I was anyway going to recharge a similar plan I paid Rs. 297 via Gpay. After I activated my phone in the evening the first recharge was credited to my phone on next day in the morning.I hope some action is taken my VI on this store by way of cancelling thier so called franchise.

Pathetic service.. going there from before covid 19 for plan change.. every time they find new excuse to send us back.System down all the time.. cant be done at this time are their execuses.Unprofessional staff.

My sister went to get her account activated. They switched it to postpaid when she said she wanted prepaid(same as before) and then she was told her plan was 399for 3 months even though its per month.These guys cheated us. Went to the store again, extremely unhelpful staff and discontinued the service .This is too much. How can you say 399 for 3 months when its for 1 month.Same thing happened to me 5 years back.

I went to Korum showroom to convert postpaid to prepaid. They took from me Rs. 397 (297 for first recharge and Rs. 100 for new SIM card). But yet they didnt recharge my sim.

I migrated my postpaid to prepaid he took money for first recharge and failed to do it ... When i called customer care they are asking me to visit the store again that also during Covid pandemic situation

Had to wait for 30 minutes but once my turn came I got my work done in 5 minutes.

This is the best Vodafone Store I ever visited. (Best in Thane at-least!)Staff is very well knowledgeable and provides quick solution.

I really liked this place,Apart from usual services,Its open till 9 pm which is important in case of reporting stolen phones etc because the other available stores in Thane are too adamant and close by 7 pm.The employees are well versed in knowledge as well.

Helpfulness and guidance is evident here

Very nice service Vodafone team , new open Vodafone store in the bihar sitamarhi bhutahi chowak sonbarsa road ,I request Vodafone team. Tnx u

Issue was resolved but should deploy more manpower at the centre

This is for the organisation over all, not at all happy with Vodafone services in Mumbai. Pethetic network, pethetic data connection and voice call drops going to port out soon and from Vodafone as bwtter service and plans are given by other providers

Is there an option to give zero starsI visited the store to convert my number to prepaid and was willing to clear all outstanding and unbillled amt. Basis which the customer service representative agreed but only on 1 term that I need to recharge for 554 which is for 90 days? Also the senior person Rakesh was not helpful and was very rude.

The staff has a laid back attitude. They are happy to loose a customer. The staff does not know what is customer service and how to talk with a customer who is in problem.

Fast

All in one stop for vodafone

Poor customer relations. They should stop n shut the store. Why do defaming Vodafone brand.

They gave sim card , and said after 4days it will activate .. n now its more than a week still pending

They dont even deserve a single star as they are fooling people who visiting their store for getting the resolution. I wanted to migrate my sim to postpaid to prepaid and they forced me recharge for the first time in order to migrate the sim. Later I got to know that it was not mandatory and they are fooling people in order to make their revenue.

Good n helpful staff

Worst experience, the customer support representative did had any idea on the queries raised. Was not understanding the question at the end they raised ticket mentioning we will receive call which did not happen. Had to visit a different store to get query resolved wherein we understood that query was closed without any communication with us.

Pathetic Service. The store owners are reluctant to change postpaid to prepaid. They also tell a lie that if one wants an alternate sim of the lost sim(not in use for just 50 days) then the sim will be given only if migration to postpaid is done

The service was quiet fast enough when I went for a few issues. I had to also convert my sim to nano, I got the new sim immediately. Not much crowd and waiting at the time I went which was in the evening. The staff is pretty helpful and approchable. The overall experience was good and also quick.

I visited this store few days ago with the intention to replace my old sim with a new 4G sim, to get my adhaar card no updated in their records and also wanted to check out if they had any corporate plans available which is better than my current plan.Overall, my experience was Pathetic. First, they didnot have any information on the available corporate plans. Upon insisting, they somehow suggested me a plan but the data limit offered was not what it should be compared to plans in the market. They confirmed if I opt for the plan it will get activated within 24 hrs. Max 48 hrs. The service engineer attending to my request started off with updating adhaar when the person behind him adviced to replace the old sim first before updating adhaar. So, he placed a request for sim replacement. Strange, he was not even aware of the process .I was made to enter my finger prints with adhaar no. in between couple of times. I left the store, with the understanding that all the 3 tasks were completed. After 2 days when I received the service call from vodafone again, is when I realised that adhaar is still not linked to my mobile number. New plan which they had offered me is also not applied. Only thing that happened was old sim got replaced. I was even offered a better plan than what was suggested to me at the store. I really got bugged at hindsight. I always thought visiting a store is better as service will be faster. But i am wrong. The store people are incompetent,lazy and useless. They are just sitting there idle and doing time pass. They are in no mood to work, forget providing decent customer service. This store is good for nothing. Vodafone can actually stop operating this store as it is not helpful to anyone.

Extremly Pathetic Service, In general Vodafone itself is not customer oriented .Suggest to switch to anyother proffesional netwrok.

It was closed

Nothing is good about this vodafone gallery. No one is keen to help customer

I would give zero stars.Went to convert my postpaid to prepaid and was told that the first recharge has to be done for 554 which is alright.However, the condition they imposed was that the amount for the recharge has to be paid in cash only!!Had to return back as I fell short of 30 bucks, it an utter shame that after such digitization in India Vodafone stores are imposing such conditions!

Went to this store for getting a new Sim card. The staff was extremely helpful and got my job done in a short time . Very satisfied with the staff and service.

Wasnt a very pleasant experience

Good service

Horrible Experience. Ill informed Staff and probably asks for more money than required! 1 word: Horrible!!

I have visit this store to link my aadhar card to Sim service. sad hard​ updation was okay. when I upgraded to Vodafone new 4G Sim service server was down for almost 1 hour so dropped the plan of upgrading the sim. :-(

Good service

Good one. not Soo much rush

Pathetic service..store manager Manali worst customer service. Demanding money to port in to vodafone from airtel...heights of cheating...

Small store at Korum mall, 1st floor. Little crowded at times. Extremely helpful Vodafone employees...

Idiots!! I think Vodafone should take away this store from Rishi Telelinks. No use.. They are spoiling Vodafones image. Lethargic staff!!

Cheat me and force me to buy high value pack.

Was good

Pathetic service from koram mall I wanted to convert my sim 3g to 4g it took 5 days to activate my cell was inactive for 5 days horrible service

Probably companys best employees are working here..

Staff is really bad. I visited this store more than 5 time for a sim card.

Bad experience of charging Rs. 50 for upgrade n not providing any bill

I had done recharge of rs 600.. From store(employee named nutan) recharged for only 300.. When i visited back for this.. They denied.. I lost my 300 rs for no reason

I use 2 sim card

Solves all your problems

Not good services provided

Waited for 90 mins to get some attention

Very crowded

Better

Bad service, they keep you waiting for long, no proper customer service in store as well

Pathetic service not satisfied with Vodafone services staff is not capable to answering cant give any solution

Good personalised services

No positive response from customer service representative

The store couldnt extend my custody of older sim...

Good Service

Worst store..very pathetic cheaters..please do not visit this store..

Pathetic service. They delayed forwarding the documents I submitted and held up my SIM card activation. When I called customer service to inquire why my card wasnt activated, I was told to go to store and find out why my documents were not sent for activation.

Nice service.

Pathetic Service. They moved my number from post paid to prepaid. took 375 cash for recharge and remaining bill with card. No recharge is yet done on my sim

Third class customer service.

Ok

Poor service

Store is temporarily closed

Located in Gokhale Road Thane West

Good customer service

Good service

Ok

Worst experience n service

Pathetic and knowledgeless staff

Good service

Management not proper

Poor service

Helpful staff

Verryyyy disappointing

Fine store

Not bad

Average service

Nice Store

Good

Poor service.

Good

Very bad

Good

Good

Average service

So so

Poor service

Pathetic Service

Sunday ko port kiya uska recharge 199 ka abhi tak nai kiya ....

Faltu service👎👎👎💩💩💩💩💩💩