Pathetic, worst, imperfect experience. Pathetic customer service not even staff listen to problems of customers very bad experience suggest to go for other banks or other branches of the same.

Pathetic Customer Service. Absolutely no concern for Senior citizens.My Mothers Card is not working hence she approached the bank to help her with a duplicate Card. Instead they made her run pillar to post across various counters in the Bank, then finally asking her to call toll free number and saying only then the process for new card will start.I understand there are procedures, but also understand that senior citizens may not also be so tech savvy calling up the Toll Free number, dealing with ITR and all that jazz. A simple help with that process would have gone a long way to help a long standing customer.But I guess the Vrindavan Thane Branch bank feels they are too high handed to help people out. Very unfortunate. Better to shift to other bank with some humane customer service.

This is public sector bank but experience is very good.Happy with their services.

Usually the staff is decent, but when something goes wrong, its difficult to find out whom to contact and how to resolve the matter. Otherwise, all experiences go through swimmingly in the branch, and accounts are opened, cash withdrawn and deposited easily. It is also the most popular bank in the locality.

The staff is very polite and helpful.

Bank is Good But Staff is not good

Service is a bit slow

Great staff and amazing service also has one ATM right besides and is usually not so crowded given the location !

Usually the staff are helpful, but in case when we need any help, we have to move pillar to post. Opening an account takes 7 days, but in private banks, it happens on the same day. Except for this, all other services are okay

Terrible customer service!

Good union bank

Cash deposit machine not working