Sales associate Hamy was very helpful and brought out some special bags for me to see. Whole store was very nice and luxurious. Definitely will come back.

Fantastic store with a great selection of Hermes products, and the store always has a beautiful exterior and interior of the building!I had a great shopping experience with Angeline. She is super nice with a great customer service passion, also her communication and professionalism is top tier. Which can recommend and find great pieces for us.It’s always an amazing experience visiting and purchasing from Sydney Hermes!

Great interior design. The staff was helpful enough. The service was quite “hermes” you need to buy something’s first before you could ask about the bags

Came here to buy some gifts and had great experience from start to finish. Customer service was excellent and COVID measures were all in place.my son was getting impatient as the ship was busy but the staff offered him water and overall were very attentive.

Ive order online as the stores are closed. It took the store itself 5 business days to dispatch the items and it was only done after my call to the customer service where I called in order to clarify why it is taking so long. After this, TNT took the items in charge. Firstly, they announced the delay of 3-4 business days but when I was still waiting for my order delivered on the 8th business day (without any notice about additional delays), I called Hermes and canceled the order. 3 weeks to have the items delivered from one point of Sydney to another - this is not what I expect from brand like Hermes and express delivery. I received my orders placed at the same time from AliExpress quicker... Total disappointment in customers service...

Hermes is an abhorrent company that needlessly and cruelly farms and inhumanely slaughters hundreds of thousands of crocodiles, ostriches, lamb, pigs and other animals for unnecessary luxury items. Hermes owns four crocodile farms in Australia that keep them isolated in tiny box pens and electrocute and scramble crocodiles brains while they are still fully conscious. It takes 3-4 crocodiles to make one of their ridiculously priced Birken bags as only the belly skin is used. Wildlife exploitation at its worst. #dropcrocs #wildlifeexploitation #therealfashionvictims

Ninas service was superb!I was looking for a pair of flats during the weekend and wasnt finding a match in any of the items on display (they were either uncomfortable or not the right colour). Nina understood each style well and explained the differences in the sizing/materials across the range. She went to the store room and surprised me with a limited edition style (not on display) that I fell in love with.Thank you Nina for your attention to detail and customer-focused attitude!

Today was the second time we visited the Sydney boutique and Inna is the reason that brought us back here. In January we met Inna for the first time in the boutique with a warm friendly greeting and then in the following couple of hours, we found she not only has great product knowledge but passion for the brand as well. We felt there was so much fun to hear the lovely stories behind the Hermes products. It was the first time I felt I must come back again not only for the products but also for meeting Inna again. We can easily build trust since the first shopping experience and she knows what we are interested in and what we need and what products suit us. She is not like the normal salesperson who just cares for the sales figures, she is my friend to help me make the best decision. She made us realize Hermes not only has the best bags in the world but also elegant homeware and tableware, quality fashionable clothing, comfortable shoes, and so much more. I would love to meet Inna every single time I visit the boutique and Im already looking forward to coming back the minute I walk out.

Excellent experience every time I shop in Hermes Sydney. My SA Vinka is always so friendly and helpful. I truly appreciate the brand and will come back regularly :)

Always enjoy shopping at Hermes Sydney! The boutique store is designed with elegance and sophistication, plus more products to explore. I was so lucky to be serviced by Inna, who is very friendly and professional. With a bright and shiny smile on her face, I always feel most welcomed to the store. She would listen carefully to my request and explain the story behind each item, which related to the history of the House. I truly appreciate the brand and would love to come back again!

Vinka is a great sales associate! Approachable and easy to talk to. Always made to feel welcome and she tries to help me source what i am after. The rest of the team are so super lovely and attentive. So far a great experience at this beautiful store. The ambience is great and its just so beautiful to visit.

We have been shopping at Hermes all over the world for over 50 years.We love the brand - the quality of product and service is excellent.Our recent experience ordering on line was exceptional and highly recommend Declan, who ensured a blue baby blanket, not available in the store, arrived in King Street by courier 3 hours after our conversation, so that we could take it to our new born grandson.Declan is professional and approachable with excellent communication skills. Importantly he treated us as individuals and delivered on a promise. Declan obviously enjoys providing the best possible customer service and it shows. He certainly went above and beyond. Thank you to the Hermes team who made this all possible.

I wish to apologise to Hermes, as Brand Ambassador for Constantine Foxx Designer, for promoting copy Birkin Bags not realising that they were not hand made as she purported but cheap copies made in China. She also humiliated not only myself, but Dolph Lundrens wife Jenny Sandersson, Aron Katona ( to whom she apologised) and Brynne Eldestein who had no idea the bags were not handmade and were copies made in China. Please accept my humble apologies. Hermes Legal has been contacted to protect the innocent Brand Ambassadors. Aron Katona is also an innocent young and talented designer who had no idea the bags were cheap imports and not made by Constantine Foxx. #copybags #birkin

Security staff were unnecessarily aggressive towards customers waiting in line outside. A security guy got aggressive towards one customer because he didn’t like the customer staring at him in disbelief we had to wait out in the rain while the store was half empty! Wouldn’t shop there ever again!

Unacceptable reception at the new Hermes flagship of Sydney! The bodyguard (seen in the picture) spoke to me and my friend very rudely. I could not register my information on the NSW app, I asked to fill in manually but he instantly refused. He asked us to leave. This kind of behavior is absolutely not acceptable for a brand such as Hermes, I never had such a bad customer experience ... Fortunately, Chanel was right across the street and we were very happy with our purchase :)

Have always received nothing but what youd expect from a heritage brand. Shopping, and even just browsing, is a wonderful experience.

I would highly recommend my sales associate Eliane who is an elegant and beautiful lady with tons of patience and smiles. She is polite and helpful in all my experiences to Hermes Sydney and responds all my emails and calls in time. It’s very important that you have a nice shopping experience when you buy luxury goods and with the right sales you will have that. Thanks to Eliane I love Hermes even more :)

I bought some gifts online, and I waited for 2 weeks received it. The Third time I have to wait at home and watching delivery truck pass by. The TNT neither call the door bell or deliver my order to the depot place.

Great customer service. Lovely french helper. Of course, great quality products.

Sally Kim is a truly amazing sales. She is resourceful, intelligent, hard working and highly motivational.Sally is also a professional and I am excited to see her every time when I visit the store and I cant recommend Sally enough !I have such a great experience in Hermes.Thank you Sally for her excellent service.

We have been coming to the Sydney boutique and later the new maison for a few years and absolutely love the boutique and the outstanding service from our caring and knowledgeable sales associate Inna. We are always treated with respect and warmth, and Inna always tries her best to recommend the items that suit us, without any pressure to buy. She knows so much about the history of Hermès and its always a pleasure to go in and explore the different departments. We have been especially taken by the homeware department and fell in love with the Passifolia and Mosaique collections. Inna helped us curate our collection which we are so happy with and cant wait to use them in our new house. It was daunting at first to step into such a high end boutique, but the experience cannot be more opposite- we feel so welcomed because of Inna 🙏🏻 We think this is also due to the culture of Hermès as a place where clients get invited to go on a life long journey surrounded by wearable and useable beauty and art, not just mere items 💖 We also have to thank Rikk, Edwin, Martin and other staff who have been so kind to us and who have helped to complete the Hermès magic.

If I could give no stars I would. The customer service is absolutely terrible and deserves not even one star. It was my last visit to this shop. I will wait until I’m able to travel to Melbourne again and will purchase some products from Melbourne or Europe as if you’re SA in Hermes please learn some manners and don’t come from the street and try to sell luxury goods to valuable customer. I spent my money on Chanel across the road that day.

Our sales assistants name is Dinah and she was incredibly knowledgeable on all aspects of the new store; from the art pieces to the architecture. I read enjoyed the tour she gave us through all 3 levels. Dinah was very attentive, patient and friendly and we ended up purchasing a beautiful shawl. I highly recommend you ask for Dinah if youre after a personable shopping experience. Cant wait to return =)

Obviously a very high end boutique. Some SAs seem to think very highly of themselves too. Not sure why but male SAs are generally much more friendly and helpful. I remember last year I had an SA (Nikita?) who went above and beyond to assist and help find a right pair of shoes for me even though most of my choices were not in stock/out of size. My hermes experience this year is totally different. Went in twice within the last couple of months and both time I got served by rude/uninterested SAs. When these SA ladies saw that the items i was interested in were out of stock/size, they immediately acted like the client was wasting their time and wouldn’t even bother suggesting alternative options. Don’t even expect these rude SAs to be professional and nicely walk you to the exit. They will just ignore you and act uninterested until you show yourself the way out. Highly recommend avoiding the short hair french lady and the asian SA lady with short hair & bang.

Gene gave us a tour around the store when we went in after the new store has opened. She’s super knowledgeable and shared with us the history of the building and the hand craftsmanship that was put into the details of the store. Super helpful with providing services and advice as well. The new store is a beautiful place to visit if you’re ever around the city.

I would give 0 star if I could. The worst customer service I ever had. It’s shame for the staff who work there. Not sure how they been trained. Not helpful at all and kinda discriminatePlease avoid this shop, there are many luxury brand on the same street.

So grateful for the experience. I just went in to look at the beautiful building and products so politely explained this to the staff - many stores would ignore or turn away a person with no chance of making a sale but the staff treated me so kindly and respectfully from the door concierge to boutique assistants.What a beautiful building. A worthwhile and uplifting experience.

Superb quality products. Excellent service.

A rather small (quaint) but still classy setup for high-end boutique shopping experience. Very friendly staff, from the door concierge to boutique assistants. Its possible to make private appointments in advance. They really do take care of your needs with high class services. Theres a wheelchair accessible entrance next to the main entrance. Theres not much merchandise in this store as theyre opening up another bigger store soon. Highly recommended for unique and authentic Hermés merchandise.

Wonderful experience at HermesSales assistant Emilie was very helpful lovely and professionalI will go back for sure

Great service. Ian was especially helpful in helping my wife select what she wanted.

It was my first visit and had great experience. Staff was very helpful. She was a trainee But gave very good service.

I wanna give minus star for customer service there is one elderly female staff Asian background, she is very rude too much attitude no manners, we came to buy Hermes when I m spending big money I want good service. Please train your staffs. Not happy at all.

Hamy is really helpful and patient with finding my the right products, she knows her customer very well, everything she kept or recommended for me were always such great choices for me. She is extremely knowledgeable and professional, she always shares Hermes stories with me, introduces me the beautiful Hermes world to me. Hermes Sydney store is not just a store to me, it is now more like an act gallery to me. I love to spent the time with Hamy in store, enjoy the amazing world. I will definitely visit Hamy more often this year. Thank you so much for all your advice and effort, Hamy!!!

Dear Hermès Sydney,I was completely disappointed by the way you treat your clients and the underlying principles by which you operate.My sales advisor informed my friend and I that in order to purchase any bags, we have to maintain a regular “relationship” with the store (although we are already clients of store) i.e. come in (and be seen) and spend regularly in order to even be considered to be contacted when a bag becomes available. My friend had her wish in a wishlist which has been over several years and never was she contacted for an update or opportunity to purchase a bag. We were not offered any available options of what was currently in stock that we were able to purchase.My sales advisor then went on and insisted that we come in regularly to be “seen” and then we may have a chance to purchase what we want. She advised that Hermès clients are like part of a “cult”, that your items are so sort after that it’s like an obsession that we have to hang onto.I suggest you change/review the way you treat your clients. Does your policy stand that people need to be VVIPs or spend a certain minimum ($20k, $30k , $40k or $100ks + ???) in order to maintain this “relationship”?Any other high end fashion house treats their clients with respect even if they come in for a small item, let alone larger items of greater value. Suggest you reflect @Hermes

Busy busy busy. You go for experience but would rather buy online. Get ready to line up

First time, good service will return.

I have been a customer at this store on a few occasions and found all the staff friendly and helpful, in particular the most amazing sales associate Inna. Her knowledge of the brand and it’s history is amazing and her passion for the brand contagious. I can thoroughly recommend Inna for her efficiency, kindness and experience. I look forward to shopping there as she makes it such a wonderful experience.

I went to the store and asked one staff who can speak mandarin.then another a chinese staff I dont know her name(she is short and has a nevus under her eye)she said rudely to me,dont ask my collegue that question,you have to ask the security who can speak mandarin!I feel like whats wrong with her!!!I WILL NEVER GO TO HERMES AGAIN!

Very bad shopping experience. this store sales discriminate rich Chinese customers, Even the sale herself is a Chinese.They can not provide as good quality service as other Hermès stores worldwide.

Went into Hermès for the first time last weekend, there was a number of customers shopping but I was attended to when the next sales person was available.Inna was very helpful, honest and patient with my needs. She is knowledgeable about the Hermès products and great understanding about fashion and style.I look forward to dealing with this store and Inna in the future.10/10 customer service.

Very happy experience with Dinah, she’s so friendly patient and professional. Will definitely come back again!

Thanks Amanda for helping us solve the problem of our purchase. We will definitely see u again soon.

Great and quality brand but met the worst Sales Assistant name Adelle so I will not recommend this person to anyone. She is impolite and unprofessional. Very disappointed.

Yesterday I went to Hermes Sydney and I was assisted by a girl called Emma. She was absolutely amazing, smart, friendly and accommodated for everything without fuss. She knows what is talking about.In my opinion Hermes needs to promote her to store manager so they dont lose her, she is that good. I would go back there to buy more Hermes purely because of her customer service wow.

Bad products overpriced

Thank you Rikk for the exceptional customer service. My wife and I came in and were very happy with your knowledge, attentiveness and patience while we decided which pieces to purchase. Exactly the kind of service I would expect from such a prestigious brand. We walked out having loved our experience in the store and look forward to our next visit.

Great store and great customer service, but my wife just a little disappointed because she cant buy the hand bag she want and have to wait until October to try to put the orders in!! The staff call IAN did give us good customer service and helpful ideas.

It has been great and pleasant high-end shopping experience in Hermes Sydney. I would like to give a 5 star+ rate to an amazing sales lady Hamy who is friendly, professional, patient and caring to her customer. And I am very satisfied with her help and service and definitely will be Hamy and Hermess royal customer. I would recommend Hamy for her professional knowledge and experience in your shopping in Hermes. Definitely a 100/100 score for me!!

Very good service.

A good brand. But you will find better design and qualityfor similar prices elsewhere

Staff are really nice and friendly 👍👍👍👍👍 5 thumbs up😁

Great service. Relaxed environment. Will continue to shop here

Great experience great customer service. Bought a belt, bracelet and scarf and I am extremely happy with my purchase

Very friendly staff. I was served promptly. Always enjoy my visit at the store.

Good but too much waiting.

DO NOT SHOP HERE. Horrible customer service, they sold me a damaged belt. Payed $1300 for a belt that is scratched went back in the very next morning and they accused me of being at fault. They made me feel so uncomfortable and disregarded everything I said. Take your money to Louis or Chanel I’m warning you DO NOT SPEND A CENT here unless you want low quality products and horrible service. They know nothing about service and they’re products are very low quality.

Great shop. Bought an old flame a bracelet from here every year for our anniversary. Still a great shop though.

Most beautiful staircase ever

Great service.

From perfumes to those ridiculously expensive belts and handbags, Hermes has wonderful luxury goods. They even have very nice mens wear. If you spend enough money here they remember you too. 😉

It is always a pleasant experience to be in this store, even when I am just browsing.Top-notch service from all the staff (especially Sarah) who are very attentive, and devote their utmost attention even when you are buying the tiniest piece like baby booties.A true luxury shopping experience.

Bought a bracelet from Julianna, excellent service and care!

Very fast service and friendly stuff. I had to change something I bought, got helped in seconds. Thats why I like to come back.

Fantastic service from an experienced sales lady. She took the time to explain the features and history of each item, and really took the time and care. Made it worthwhile to shop high end.

We get that people often have a hit and miss experience in this store/and other high end luxury stores, due to either the volume of customers present at any given time or could also be dependent on staff present on the days you come in. Regardless, as a customer you always expect the highest and best level of customer service from any given store particularly one of prestige and that is high end. My husband and I can only voice our opinion on our experience at Hermes Sydney. We have always found that we have had lovely experiences in most of the Hermes boutiques we’ve visited world wide. The Sydney one most recently did not disappoint. We had tagged along all 3 of our little boys with our multitude of prams and even then from the get go they were very accommodating. For a lot of high end places who aren’t particularly known to be kid friendly, they went above and beyond entertaining us, and in particular our kids and my heavily pregnant self. I feel that our appearance wasn’t a big factor as well with how they treated us, as we were dressed for the warm weather that day, with my husband showcasing his tattoos. We weren’t dressed to the nines! Special shout out to “Auntie” Gene who was such a breath of fresh air and outrageously fabulous! Another mention to Zara, our sweet sales associate. They were so lovely in accomodating to our loud lil crew of kids and helping us find what we wanted and providing such excellent personable experience. Hermes never fails to disappoint us. And we can only hope it continues for future visits each time for not just us but for everyone else. We cannot wait to visit you all again with our latest addition hopefully for more additional purchases 😉

Lovely store and Gene was charming and helpful in helping me get my watch!

Excellent customer service. Such wonderful staff members who have extensive knoweldge of the products and are very kind people.

Fabulous services

For a truly unique gift, you must use Hermes

No customer services what so ever! to access there disable entry was like death to the workers. the worker talks to you like she owns hermes and your just annoying to ask a question on a $2000 item.

Customer service was sensational and store design was great and doesnt feel too claustrophobic even if full with customers. Definitely recommend as a pit stop on a luxury fashion haul!

Great service and you will feel always welcomed to the store even if you just browsing around or asking a few questions. Best service for a luxury brand store in Sydney!

Their customer service needs a touch of god ! The staff there just can’t even be bothered saying hi to customers. They were all just standing around doing nothing but judging people 😂

Pretty bad with stock and customer service. Should do much better to keep up the reputation. I think it’s best to just shop online.

Maria is very helpful and nice to me. She is pretty awesome.

Great customer service.

I am so lucky to meet a sweet team leader~~~~

Not a luxury experience. Hermes needs to mystery shop their stores.Took 15 minutes to have someone notice my wife and I and actually welcome us and ask what we were after. Overall rude attitude, not really interested in providing the experience the brand should stand for. There was also another gentlemen buying some ties and I was shocked on the level of service he was being provided. Next time will simply buy online or in Europe, where the service is top notch regardless of if you are buying a Birkin bag or a bracelet. Overall not recommended

The customer service was good. Staffs attentively recommended colour and shape.

Unfortunately I do not remember the name of the stunning Lady serving us in her home as she called it, but she was over middle age and with a Hong Kong background. She provided me and my partner excellent service and we couldnt be more satisfied.

No customer services, no one attended us when we have been asking for help, worse experience ever. The best smile I got is from the door man.

Excellent customer service.

Flagship store with minimal/no stock to sell or show, sometimes you wonder why keep coming back? Just buy online.

The slowest and most inefficient place in the world. I tend to buy my watch bands at Hermes overseas as this Sydney store are hopeless. My last ordered watch band...a 6 m9nth wait to make it in Europe...never arrived. No call from this Sydney Hermes. I just find that the sales people are not on the ball.

Very friendly and professional. Sometimes you do have to wait as it can get quite busy. I highly rate their mens ties.

Good service & friendly staff.

Really upmarket and brilliant crowd!

So disappointed. Went in to the store tonight to BUY a Constance belt, didn’t get offered help from anyone (even though there were many SAs available). I wanted to chat to someone to see the full selection of buckles and sizes, then complete a purchase but didn’t even get a “hello can I help you?” I wouldn’t get better customer service at a McDonalds. Seriously need to work on retraining staff, they just lost a customer that was excited to buy a Hermes belt, will go elsewhere.

This store is an absolute disgrace. I came here with my wife and we were ignored for over 20 minutes while the staff attended to the revolving door of people dressed in ostentatious​ luxury brands. Why? We were dressed casually as we had just finished a huge walk through the Royal Botanical Gardens and were pushing a pram. We walked in ready to buy a watch and left vowing to never spend a dime on anything Hermes. Hot Tip: Whether you have money or not you need to dress the part or you wont get the time of day. Total joke.

Amazing staff, courteous and friendly. Will do as much as they can to help and give you all the time in the world

Outstanding customer service; very attentive staff.Highly recommended.

Located in the high end quality shopping district. You wont be disappointed.

Walked in, apart from the guy who opened the door all staff didn’t even say hi. Went to look for shoes but all staff were standing around talking to each other. Not 1 came to offer help with sizes.

Beautiful shop with quality pieces. Experienced and helpful staff.

Good brand，but the services in this shop was so horrible，always show attitude to the customer，and did not respect to the customer，this is not the first time，their staffs always look down the customer.

Staff member with tattooed hands (!) was surly and unhelpful. Was looking to purchase a watch, so not an insignificant item. I took my custom to Rolex instead.

Everything u want is out of stock. Seems like they only sell plates, bowls and folks.

Wait over 20 minutes to not be able to get anyone to help me after asking multiple times. Pretty low quality store compared to others.

The best staff