Working here is absolutely terrible. Tried to call the corporate office and got stuck into an infinite bot loop trying to talk to the secretary. Your guy’s working conditions are TERRIBLE! And for customers looking at this, beware. The reps are just as unhappy as you are. We’re put under super strict guidelines, we can’t have the call go over 9 minutes or we get in trouble. We can’t have hold times go over 2 minutes so we’re just stuck talking to another rep with the same restrictions as we do going back and forth even though we aren’t even close to solving your problems. Their systems are SLOW! It takes at least 9 minutes to process an order (No matter what the order is) and sometimes it’ll just crash so we have to restart the whole order. We have 10 different things we have to look at and multi-task with. One of our systems we still have to launch with INTERNET EXPLORER, WHICH HAS BEEN OUTDATED SINCE 2015!!! They rate US on what YOU think of the company. (If you rate the company negatively, we get in trouble). As a customer service representative, transferring is FROWNED upon, even if its the only way to solve your issue. Our training consists of them shoving a ton of information at our face and sending us onto calls with barely any actual experience. I honestly think none of the corporate executives have ever actually taken calls before. Its ridiculous! They update our script every single week, so we have to memorize an entirely new script every single time. They want us to call you back if you disconnect, but won’t allow us to pause our calls so we can call you back. (Which is the reason we never call you back, because we can’t due to high call volumes). They DO NOT CARE ABOUT YOU OR THEIR EMPLOYEES! DO NOT GO FOR THIS COMPANY!

Line goes out all the time in bad weather. Techs say they fix it but it never lasts. Needs new lines, they never replace.

It’s taken since August to get service. And I still can’t get in even though it will require connecting a line in a house!Lost 4 days of work and have been here n the phone 28 times with customer service. Every single person that I have spoken has been nice but the company itself is totally dysfunctional.Don’t know how or why this company has survived.

My service is out on a daily basis. Repair tickets take 2-3 weeks to be filled. We used to have decent service through Frontier but its gone downhill quickly.

If there were a way to put a negative number of stars, this company would definitely have earned it. Five years ago I went through this company to get internet service. It was so frustrating that I nearly gave up. Their customer service was anything but. Their installation was the absolute worst. They didnt show up when were were told they would. When I called back, they somehow changed the service and charged me for both. They assured me, however, that I wouldnt be held responsible for it. Second install date set, again no one showed. Again, I called. Again, they set up a whole new order but assured me Id only be paying for the one. Again, no one showed up. Three days later, I finally have a technician at my house. The service was continually spotty. I decided to disconnect as soon as a received multiple bills for multiple lines of service. When I called, they said they would take care of the billing, however, it shows up, to this day, on my credit report.Fast forward to five years later this week. My uncle decides to go with frontier for internet service. I still have a bad taste in my mouth from my previous experience with them and told him all about it. He figured they had to have changed in all this time. He called and set up an install. The technician never showed. We called to find out what happened. Without explanation, another install is set up. Again, no show. We are finished. This is by far the worst company I have ever dealt with.

Please dont ever get this service! No internet for 2 months and now they are saying it will be another 3 weeks before they can come out!!!!

Expensive