The greeter asked me what brings you in today. I told him that my emails were not appearing on my phone. He told me to look around and someone would be with me. After 45 minutes a salesman approached me and asked what brings you in today. I told him that my emails were not appearing on my phone. He said that is a tech issue. He walks away and comes directly back with a piece of paper and tells me to call them myself.Not only was this terrible service but the number didnt work...it said that I was not authorized to use this number.

I went in last week with my phone that had been strangely dropping calls. Could not hear the person but phone appeared to still be connected. When receiving calls I would “answer” but phone kept ringing/vibrating. Could not get calls. Camera would not work either. I got to the store at noon and was greeted at the door immediately by Zach. I explained what was going on with the phone and he said it sounded like the SIM card. He changed it out and phone worked great. I was in the store for maybe 10 minutes. It was the best experience I’ve had going into this store this time as I’ve always dreaded going because of the long wait time and them always wanting me to upgrade something and leaving with a higher monthly bill than the last. Phone has been working fine. Until yesterday when talking to my daughter it made snap sound and I could not hear her talking, phone looked like it was still connected but nothing. So once again I will be heading back to the Solon store to see what can be done. I’d call Verizon direct but with the phone not working I can’t.I will update after today’s experience at this Solon location!Update. After visiting the store the second time with the issues I was told to contact the insurance carrier that I have. From home I visited the website of insurance and answered all the questions it seems that the phone is no longer under warranty.So.. not a Verizon issue. Anyway. Store employees were still somewhat helpful. Phone issue not really solved. It’s hit or miss with connectivity since the latest 14.4 update😒

Went in with my pregnant fiancé to buy a GOLD iwatch. Dante the sales associate sold us a “rose gold” watch, which was labeled gold. Mind you- there is two different iwatches with “gold” as the color. A rose gold and a GOLD. Well my fiancé wanted a GOLD watch to match her wedding ring. Never once did he communicate with us there is two different types of the gold. Assuming since she is a female automatically of course just a gets her the pink gold. Which my fiancé hates the color pink. Get in the car open the box and there it was pink. We left right as they were closing-So we had to drive up there the next day to return it. Andrew, the store manger, Was telling my fiancé that 99% of the time when people come in and order a gold watch it’s the pink one they want. (If you look at the Verizon reviews online we’re not the only people who had this problem.) (Why are we assuming?) ( The issue is we had to pay a $50 restocking fee because we opened the box.) Andrew was doing nothing be belittling my fiancé and just giving us the run around for nothing. My fiancé never complains about anything but this is just a trash situation. So he tells me I can talk to his manager Eric tomorrow when he is in. Eric’s ego consists of zero customer service skills or education. It’s sad how the pandemic has given so many under qualified people jobs in customer service. It’s costing me my money, time and sanity. As a family of health care professionals it’s disheartening to know this people can be so reckless and ignorant. In our profession people would die and probably refuse care if we presented so reckless, careless, and operated on ZERO communication skill. (Let’s be honest communication is the bases of life.)Trying to end on a positive note with Eric I was like you know what, moving forward so this doesn’t happen again to another person maybe you can use this as an educational this for your staff & he was so quick to tell me there is nothing wrong with his staff. Okay. I see why your store & employees are they way they are. One last thing. We all know phone people make commission right? So the gold watch costs most money then the pink rose gold. So why is the staff not even trying to upsell? I don’t get it. But also to Eric that was not a problem. Lol

Well for over 20 years Ive been going to that store its always neat and tidy all the customer service representatives are friendly always neatly dressed and they always seem to take care of all of my problems couldnt ask for a nicer place to get all your cellular needs met

Great super helpful and funny. Thanks

The representatives at this location do not listen to the customer and they are dishonest. Go elsewhere.

I came in to try to understand my phone bill and the different charges I was seeing that weren’t clearly spelled out. The “manager” (in quotes because no person that acts the way Nathaniel did should be in a position of power) was the most conceited, rude person I’ve ever come into contact with. The way he talked to me caused me to leave the store so incredibly angry that I honestly think my blood was boiling. He answered zero of my questions and talked down to me like I was beneath him. I’m not looking for some “we’re so sorry for your experience” response from the owner. Spend less time trying to make your store look good by responding to these reviews, and spend more time hiring the right people for the job. I will never in my life come back to this store.

Was nice help me pick out a new phone. Associate was knowledgeable and understood what I was looking for.

Very good service.

The staff was very friendly and helpful. Shout out to Olivia and the new manager who helped us they were awesome! Was helping my mom and dad get new phones and a tablet. They put them with the best package and items for them without trying to overcharge or sell them the most expensive thing they didnt need.

They had trouble helping me with my problem. I was told to call 611 and ask for wingate...but that didnt work . I finally got a supervisor that did a great job and helped solve my problem.

The employees are too notch. I recommend very highly. Sales service, expertise over the top.

They were a little confused about all the deals and plans we had to Google them and tell them which one we wanted.

Very competent people...much more so than most Verizon locations. They make people stand outside though because of Covid until a salesman is available. I find that insulting and unnecessary. Please change that. Otherwise, great location.

I went in today to get my phone activated great customer service i think the ladys name was Olivia not quite sure but she was very professional, knowledgeable, and polite awesome job sorting out the issues great work guys!!

Manager is not interested to help, very poor behavior , 2 times i was rejected help, even i was the only costumer in the store My impression is that they have luck of expertise and accountability, Manager Shery 2 times refused to do her job she is payed for . Fire her

Great customer service 👏 👌 👍

After 22 yrs with them, went across the street to Sprint in Solon last night. The 2 boys responsible for sales service were too busy playing on their phones to assist us with our upgrades. Now we know why we were the only ones in the store.. and it is a corporate store. Losing 2 customers at a time over $18.00 a month!

Great service from everyone I have worked with coming here , the manager Eric was absolutely great and helpful . I drive 35 min to come to this store . The Shawn the agent who helped me is the bestThank you

Zerizon has gone down in service over the last few months , not only have i been driving around for 2 days trying to find a new iphone but every time I call a store location i can not speak to a store worker or representative to order the new iphone , it seems like they are making it very very hard to get the new phone and also since availability is not listed online and you can’t talk to any store workers you have to physically drive to every store just to check the availability, this is very annoying and i will be switching to att

Site no longer provides service to transfer data from existing to new Verizon purchased phones...why bother. Best Buy offers same options with GREAT service.

Fixed my phone without much difficulty.

I went to Verizon in Solon. James services was worst i have had in years. He lied to my mother about the plan we was suppose to get. He will ripe elderly people off. His services was terrible. He didnt even set the phones up correct. My son had to do it. He is useless

Andrew and Noah had the best service i’ve ever experienced at any other Verizon in Cleveland... thank the both of them..

Ok

Verizon store on Solon Rd. Solon OhioIs very unprofessional and liars I have a work discount 25% off all accessories the salesman told me I could not use it on apple products.I had a issue with them around Christmas 2018I purchased a phone and they charged me to much money for the phone and it took me four months to get my 400.00 dollars back.They need to shut that location down the workerAre totally ridiculous and unprofessional.I will never deal with them againAnd I am changing my phone service.

The corporate Verizon stores are a million times better than the retailers! Awesome experience they were so nice to my 84 year old grandma trying to figure out how to update her plan for her flip phone to unlimited calls and text. She was paying $100+ a month for 200 minute plan from 2006 and now is paying $30 a month for unlimited!! Great experience!!!

Great customer Service

Great service here especially now during covid-19.

Shawn was GREAT! and very kind! Good conversationalist and got everything done for me in less than 20 min! Highly recommend!! He should get a raise!

The business rep is amazing. Helped me integrate my phone systems into my Verizon account and got me into a better plan with more services for the same amount of money I was paying before.Staff here is really friendly and accommodating. I highly recommend this store.

The Saturday before Christmas they had only three people on staff with a line out the door! The greeter was was rude, annoyed, and ill equipped to handle Verizon’s ridiculous customer service program that does not allow someone who knows exactly what they want the ability to purchase and leave. Hitting a payroll must be more important than customer service. Due to market saturation I do not have to do business at this store and will never return.

Poor customer service. Besides Joe and Brandon the other associates do not give an impression of really wanting to help. I’ve been a loyal customer for almost 20 years and I always feel like a burden when I walk in that store. I’ve been a successful business owner for 15 years and if I treated my patients that way I would be unemployed. I’m hoping to find a more welcoming location and most likely a new carrier since they could not resolve a very simple issue. I think some of the employees are forgetting they are there to help, not just sell.

Jacklyn was very helpful. She made switch everything over to my new phone easy. She explained everything to me about new phone. She was very pleasant to work with

I went in for new phone, I was in and out in 10 min. Which is great, except that fact the guy added on the insurance on the phone with out saying anything. Oddly enough, the same place did the same thing to my sister. Employees being sneaky and not showing or informing you of what they did. When asked to read anything, they tell you to go online.

Perfect

Ran into Mark. The guy was pathetic.I wouldnt be surprised if the folks here speak half truths or outright lie.Brandon is good; ask for him. There is one more woman, with blonde hair who is helpful. Avoid other fellows.Whats the point of the response from the owners public relations management folks when there is no plan or intent on changing their crappy behavior.

We ordered a new phone for my daughter online. We went to the store to pick it up. We gave them our name and they went in the back and got it. In and out in less than 5 minutes!

Verizon has no technical support when you need it at the Verizon Stores. You do not need to have all the people being technical support in a store. Just have a few people that can help you with a problem.

Staff great. Every problem or question is taken care of or answered. Products are great and I highly recommend. I by pass several Verizon stores just to do business with this location

Seems like every time I go in, my bill gets lower! Great and fast service...today. Dont go on Saturdays! They are CRAZY busy!

I was waited on I immediately. I explained the problems and immediately the technician went to work replacing my SIM card. I was very pleased. I would recommend Verizons service to any one.

Pointless waist of time. Felt like talking to dumb people. They dont care to help and asking you to call 611 from the cell phone. LoL.

Ive been here soooo many times, everyones always been super nice. I went in there just to buy a phone, everything was great up until I was leaving and some women (who came out of no where) asked if I was sure I didnt want to buy a phone case. I said no thank you, as ive worked in sales most of my working career so I get it. She continued to speak to me like I was 3 years old and if I understood phones can break. Yeah...i also pay for prime membership on amazon so I can get a phone case by tomorrow. She responded that its sunday so they wont deliver. Ok well if you have amazon prime, you know they deliver 7 days a week. It was weird and uncomfortable. Blah customer service these days is garbage. Never again 😉

The staff are prompt, professional and knowledgeable. AJ worked with us and was great.

I placed my order for my new Google Pixel 2XL online. I received an email that my order was ready for pickup within minutes. I have my new phone without delay. It was that easy.

Spent 3 hours(!) in the store today trying to get new phones and move from ATT. Left empty handed. No phones in stock, one issue after the other, staff seemed clueless, on top of under-staffed. And don’t bother making appointments, it’s first come first served regardless. Lesson learned, I’ll be staying on ATT.

Just bought 2 smart phones and had a fantastic experience with Chuck. He was personable, knowlegeable and spent nearly and hr. and a half setting up, explaining and showing me how to use my 1st smart phone. A great shopping experience and when I need anything Ill return to this store. Thanks for the help!

This Verizon store is great filled with people that know the products well.

I would rather go to the Mentor location than ever go to this one again. I went in there this past Thursday (6/13) to pay off/upgrade my phone since my screen cracked and is falling apart. One of the female associates greeted me and asked for my phone number etc. Pulled up the account and saw that I wasnt an administrator so I asked if I needed to call my dad (the owner of the account) she said no, and sent the code to my phone number instead to avoid needing to call him. Ok cool! I start comparing phones and prices, and there was a past due balance on the account (because we have been with this phone company for decades, my dad has always paid a little behind and its never been an issue when upgrading) she made no mention of it. The ONLY reason I didnt upgrade Thursday is because I couldnt decide what phone I wanted. So she tells me to come back after Fathers Day and there should be better deals, so I decide to do that. Well today came (6/17) and I went back in there. This time I was not greeted immediately and by the time the girl who helped me on Thursday became free, she looked at me and purposly avoided me and checked in someone who came in after me. Then I was finally greeted by a guy. I told him what I was there to do, and he said he needed to send a code to my Dad since hes the owner of the account. So I call Dad, give him the code, then Im told theres a past due balance on the account and I cant do anything until its paid off. I said the account is always behind, and the girl who helped me before never said that was going to be a problem and I was just given a well, sorry. Ive NEVER had an issue with the Verizon in Mentor when it came to this, so Im not sure why I had an issue here. This one is a lot closer to me, which is why i decided to stop on but honestly, never again. I also think the employees need some retraining if one person is sending ME a code to access the account and another employee is saying he HAS to send it to my DAD and HE has to give it to him!Before theres a response from the owner no, I will not give you guys another shot. After reading all of the very recent negative reviews I think someone actually needs to step in and either hire a new team or re-train all of them. These phones and plans are expensive and this level of service is unacceptable.

High-volume of defective phones. Once they lock you in, forget about getting a refund for a defective device. In-store customer service is able but unwilling to provide satisfactory resolutions. Recommend looking elsewhere for your wireless needs.

Zach was so patient and knowledgeable. Solved a complicated problem for me. Thank you

My favorite Verizon location yet super friendly and patient with you

Came to pick up a phone I ordered, quick service, very nice people

All I wanted was an earbud exchange and they took 5 people that walked in after me. I was told one person was ahead of me and I seen that person leave. They still too people that did not give a name. Sooooo over thiz place.

All were very helpful, definitely appreciated the service we received from Jackie....just excellent

Food & service were ok. However, chicken couldve been cooked a lit longer. No one wants chicken thats not well-done. Like this location cause they always hv grilled chicken, which is nice.

Incredible service!!

Great service but extremely long wait time

I give them zero stars zero credit for even being open.. I was just in there for almost an hour and noone came up to me even when I asked they skipped me twice .. and helped ppl who came in way after me... Ridiculous.. I closed my account because this has happened every time I go in the store in solon ohio

So sad that companies are still up to their old scamming practices. We were promised so much, and even told our bill was going to be $160. So we get a bill for over $260. We talk to them, they said they fixed stuff, only to find out that the charges are still the same.When I called them back, they were talking about some weird charges that we were never told about. We brought in our own phones, but we had device charges. Its very upsetting when youre not given the whole story. And we even asked them, what will the charge be? They said, around 160. 260 is NOT ANYWHERE NEAR 160.I really wish I didnt have to write this review, but they need to understand that theyre not doing their job right, and this is wasting a lot of time for the customer. Hours on the phone, and no one paid me for my time.Unfortunately, every single system out there is just as broken, so its not like us complaining will do anything about it. Hopefully enough reviews will change their corrupt ways.

They took as much time as I needed to set up my device. They are very nice even though they were extremely busy and very knowledgeable.

Horrible. Had to wait 40 minutes to buy a charging cable. Then got home and found out they gave me the wrong one

Very helpful in resetting my phone.

Very good service, quality people, customer experience excellent

Working on my 4th lemon replacement...per Verizon Solon nothing they can do call Samsung..they never can tell me whats wrong with the phone....but oh looks like you got a lemon. So much for knowing your product. If I want a replacement have to pay out my contract. At least I was able to call corporate and get a credit for my inconvenience. I will never go to this Solon store again...they only care about the next sale.

Great team of people willing to help with everything!

The rep Kuczmdi was pleasant he addresses me with a smile & hello very helpful he went out to my car to check my Hum out when I said its not working he Diagnosed what was a simple problem took my payment for bill then I was well omw within minutes 🤗

Very clean and organize place , i just open a new account with them , very good so far . the sales representative Dwayne Smith its one of my favorites salesman ,very patient ,knows what he is doing and helps you with your device or any help you need . i will absolutely recommend everyone near this store to go and take a look around .

Nice place to do business

I upgraded my phone and opted out of my unlimited data plan (which was a huge mistake). The salesperson offered me a 6GB data plan for the same price as my unlimited plan (which I believe was $99/mo). I took a 4GB plan to save $20 per month. The salesperson even tried to sell me on adding a tablet for $20 per month, so my bill would be the same price to which I declined. The prices I was quoted were only for the data plan, not to include the $40 per month smart phone access fee. I ended up paying $20 per month more for a 4 GB data plan than I was paying for my unlimited plan. This took place two years ago and I have yet to set foot in this store since, I never plan to and I recommend you dont either.

Very professional and employees well trained to help the customers concerns

Waited 1-2 hours for someone to help me. Then was told no activation fee but was charged on my bill anyway. Be sure to add $10-15 over a month for all the extra fees. I dont think anyone has a high school diploma in there. Avoid this place!

The wait time is usually high but its worth it because the staff know what they are doing. The prices are decent and they usually always have the latest tech in stock.

I had a great experience at the Solon Ohio Verizon store. My phone was broken and in less than 10 minutes the employee had a new phone ordered for me through my insurance and it was delivered the next day as promised.

Fantastic staff. Brandon is professional, knowlegable and I receivrd excellent customer service .

Best coverage in the places I visit.

Went to return an unopened case today, 22 days after purchasing it. I was turned down because their return policy was 14 days. My first thought was that I should have read the receipt more closely. Then, I remembered that I didnt get one. Verizon conveniently moved to a paperless receipt system so my receipt had been e-mailed to me. The return policy isnt posted in the store and they only print paper receipts if you ask for one (this policy is also not posted in the store). Im extremely disappointed in Verizon for this deceptive act. The clerks in the store, while not responsible for the policy, werent willing / able to do anything about it.

Why is it not SELLER BEWARE instead of buyer beware? The employees who provided excellent service are no longer at this store or with the company. It seems that getting customers locked into contracts, for digital intoxication devices aka smartphones, by hook or crook, by misleading is profitable. Try a different Verizon store (27460 Chagrin Blvd, Beachwood)

Cold experience.

Helpful to a point, but will do there best to answer your questions.

The salesman at the Solon Ohio store had no personality. He was unable to fix my problem with my message +on my tablet He told me, he was not able to fix apps. Maybe it was because I wasnt purchasing a $1000.00 phone, and he wasnt receiving commission. When I arrived back home, I called the Verizon phone #. He was able to tell me that the app had a bug. Kevin said Verizon will be sending out a patch for it.

Great service and support from staff.

Service was excellent

Staff very helpful and knowledgeable!

Did not have to wait, and the guy knew his stuff.

Id rate it 6 stars if i could. The manager working there on weekend is the best!

This Verizon store and Zach in particular rock! So easy to work with and really helped us figure out the best plan for our situation.

Very informative. Patient salesman and knowledgeable.

Quick service..Solon store great.

AVOID this store at all costs. Every time I walk into this store I get jerked around, or outright lied to .I recently, bought an expensive blue tooth. After four months it malfunctioned. When I returned it they refused to honor the warranty. All they could say was it wasnt their problem . I then asked the manager for a one time courtesy exchange as my company has over twenty phones with Verizon . I am the number 2 person in my company and have authority with the plan . She outright denied the claim and said too bad.I went to the Verizon store on Chagrin Blvd. and they could not have been nicer.They gladly exchanged the unit and wanted to know what else they could do for me .Thee Solon stores employees are rude, uninformed , and could care less about customer service. AVOID this store at all costs

Thunderstorms knocked the power out so will have to return.

Had a good experience with the Solon store. Our tech was very helpful.

Joe was helpful and worked with us.

Fantastic, customer service the best I have ever seen

Worst customer service experience.

Thanks, guys for helping us out with our family plan and phones.

The worst customer service Ive ever experienced anywhere. Rude employees. Never going back to this location again.

Terrible service the salesman was terrible and rude. Left after the salesman was so rude without accomplishing anything took my business somewhere else.

Very good store and very helpful employees