Poor organization, and this can easily be improved. I received a reminder of the upcoming meeting at the scheduled time, but on the visit I was met with news of delay for at least half an hour. I wasted my time because I was counting on accuracy and I had a strict timetable. In front of me, the receptionist gave me an appointment in about 20 minutes, provided there was a delay of at least an hour. Im disappointed, probably the therapists are exceptional, but because of the bad organization I never reached them. My recommendations are:to call for a delay alertsave peoples time because you do not know their situation and what they have complied to come in timenot to offer a meeting in a hurry, as this is neither professional nor respectfulalthough I understand the nature of your work and the reasons for the delay, this does not change the airport flight schedule, which many take into consideration for a short stay in Bulgaria