Love midco

Continuously interrupted service. Havent received a full day of connection in the year we had service. Internet goes out for hours and tech support blames our route, so we buy the router they recommend, and still no connection. Terrible customer service, unresponsive and unprofessional.

Took 4 days and 3 phones calls to gets questions answered!

Definitely the best internet in town rarely have problems and when I do have a problem customer service is quick to fix it!

Haven’t been able to get service for over a week now.

Internet cuts out every few hours, we have bought there internet at its highest level, couldn’t even cover the whole house they had to put a box in that room, still couldn’t reach, internet cut out during a test for highschool that was very important, thanks to that I almost failed. Very unprofessional and very bad I do not recommend and its very slow

Chris worked very hard to hook us up in our new apartment. He was friendly, professional & accommodating! A pleasure to interact with! Deserves a raise!

Worst internet connection and speed i have ever seen.i can’t even complete my school work without it dropping ever 15 minutes. Midco is a very unreliable internet supplier choose something else. I’ve had to run my computer off of my phones hot spot for 4 hours do to Midco being so unreliable and trash.

1. When internet is good, its great; which is about 1/2 - 2/3rds the time.2. Their techs and call center are awesome! Friendly, reliable and usually prompt.3. Who schedules routine maintenance to be set in the middle of a work day during the middle of a work week during a pandemic when people who work from home (a lot of people) need it most? And then, when I call in because we never received notice, they tell me they dont have any idea when it will be finished. Oof. No internet all day, which means almost an entire day of work is just gone.4. Rates are really high. Also, who raises prices after the first year?? Wheres the reward for loyalty?

I have a bill that needs paid and have called multiple times, sat on hold for two hours each time and it never goes through. I never had any problems during usage of the plan, but really disappointed in customer service side.

Great internet! The install techs are very knowledgeable and their customer service does a great job!

Great internet quality. Lousy prices. And always raise them after first year which makes no sense to raise the price on a customer who stays with you. Should be the opposite stingy buggers.And when request someone to come out to fix something....someone Will contact you when they are 20 min away....yeah 2 days after i call. What you think people just sit around at home for 2 days waiting for you? We live in a world where people have jobs. Im noy gonna take a day off from work because you couldnt tell me on phone it might be a couple days before someone can get to you. And then because we were at work, we missed the call. So now we have to call AGAIN to have someone come out. And hope its a day we are home.For as much as you charge and increase costs so frequently, you should be more helpful and work with our schedules. Not your own.

Hi I know I am sending this to the wrong person but I need some help my bill is past due I tried to mak a payment today but not the amount I said I could because my mother in law past away and my husband had to take 3 weeks of work off we thought he had the time to take that but found out he didnt he got a check today for 600.00 today they said I have to pay 323.16 today or lose my cable and internet I just dont have it I wanted to pay 165.00 today and 165.00 on the 14th and the remainder of the bill on the 24th but I was told no way they could do that because my bill is past due and the new bill has all ready came out I am not asking for anyone to forget my bill just a little understandingThank You

Didnt get service because my modem is not compatible with their system. Its less than 6 months old! Im not going to pay a modem rental fee if I already own a perfectly good one! Get your system up with the times of the rest of the world! You just lost a customer because of this.

Customer service is good if you can ever talk to someone when there is a problem. Been on hold 3 separate times today for anywhere from .5 hours to 1.5 hours. My service was fine until I canceled my cable and just have internet. Now it has failed three times in two weeks. Never had a problem in years now its spotty? How about that....

I called Midco with questions related to my internet, and ultimately tv, service; I was ridiculed, I was insulted, I was talked down to, and I never received any answers to the questions I called about. When I initially spoke with a man named Russ I was laughed at and when I asked a question at one point he said to me in a VERY condescending tone, I think were going around in circles here, Aaron. After that he said something to the effect of Let me think if I can think of another way to explain this other than the other two ways Ive already explained this. The call was going in circles because of his contradicting statements as to how to solve a problem. At that point the call turned south and he hung up. I called back, Russ answered again, I asked for a manager and he proceeded to put me on hold for 17 minutes. Finally a manager named Sheila came to the phone and was just as rude as Russ! She got mad at me when I asked for her phone extension or her last name (something to identify her by other than just Sheila) and she refused to give me either. I told her that I was recording the call and had been on hold for 17 minutes and she very rudely argued this fact, saying I had only been on hold for 5 minutes. Then she said, Lets go! Referring to me hurrying up with my explanation of why I was calling. She couldnt get me off the phone fast enough. She did not answer my questions, she did not care about Russ being rude, she did not apologize, she said she tries to fly through her calls as fast as she can, and made it abundantly clear that whatever I had to say was simply a bother to her. She was just as much of a problem as Russ, if not more. I left both calls with no answers, no apology, completely blown off.

Services are ok at best, constant internet outages and the prices are getting ridiculously high! Started out at $120, rose every month since then. Now the bill is over $170! I do not understand how people stick with this company, I am DONE!

Great services for great prices. Really fast internet.

Best Cable Internet provider in the area! If you want speed and great service Midoco is the only choice. Tech support is knowledgeable and to the point. Customer Service and Sales both where able to answer all my questions and where friendly and polite. I have never had issues with slow internet or my cable going out.

Worst experience ever. Was on the phone with a customer service representative who didnt feel like helping me so she placed me on hold and transfered me somewhere. Ive now been on hold for 28 minutes. Reason for my call: was ONE day late (my fault) and my bill INCREASED by $53. Absolutely unacceptable and will be searching for a new provider.

Good customer service very fast internet

Fastest Internet in the area. One of the best in the country actually. Poor customer service and poorly trained techs.

Horrible customer service. Worst internet service. Currently they are the best of the worst in my area but if you have a problem with your service good luck because you have a better chance of finding a talking wall then a representative that is willing to help.

I absolutely love this company! Great products and they truly care about what their customers experience while using their services.

The great customer service keeps me a customer!

I had Midco in 2013 it was the best internet i ever had, sadly along the way i messed up lost my job at the time and unfortunately the bill got away from me, it ended up being 300$ and at the time i was jobless, One of their crew came to pickup their boxes and said it would reflect greatly on my bill come midnight, sadly that never happened, now they claim they never got the boxes and now i owe 1,000$ due to the lady never filing that i gave the boxes back. I have tried for 5 years to get this resolved to no avail, now im stuck with the worst internet EVER Centurylink 7MBPS which is terribly slow and i cant get anything else. I wish Midco would work with me i have returned the boxes over 5 years ago but they wont give me the time of day. They want me to give them 1000 dollars.

Constantly have problems. About ready to switch

Friendly service

I love Midco. I have had it for many years. I wont ever change

Great company provides outstanding customer service and services

Umpteen local sports channels, and nothing else. Lost CMT today. Gotta make room for more NDSU action?

Just had GREAT customer service from Stan. Tried calling in and had some phone troubles. Sent a msg via twitter and He offered to call me and solved my problems.

We get our TV from Roku devices. One Roku will only work at a time. The living room device is a mere ten feet from the modem but only gets a fair or bad connection. The speeds will slow down randomly and kick devices off the WiFi. The equipment has a short in the power cable so that when you pick up the box it goes off. Completely messed up my July 4th. Instead of giving a one star rating, I would like to give five gigantic piles of poop to rate this awful service. You people are getting cancelled and Im going with a competitor.

Fastest internet in the upper midwest

Really good place to work for, with great benefits

Just signed up for new service great customer service. Gotta get away from century link. Got a great deal for alot less.. sounds like its going to be a very nice and freindly experience. Fast too. Called tonight get it tomarrow morning.. koodos to mid co.

Best internet provider ln town.

Are u guys having internet issues are something cause our box keeps knocking out the wifi so our computers dont wont or our phones will go in roaming, 3g or lte and same wont access wifi? I know unplugging it and plugging in back in works, but thats a short term solution to a long time problem and we have been doing it the past few days. Also not the first time this happened to us.

Note: For internet services onlyTho not the cheapest internet around, but I usually get faster internet than I am supposed to. I have the 100 mb download and usually am able to get around 107. I have never had any problems with my internet beyond once in a blue moon reboot to the modem I rent from them.

Im pretty frustrated that Midco is constantly dropping internet connection at our home, and where I work. Its become almost a daily occurrence. Im really annoyed that Midco is refusing to work with us on $30 fee for my wife and I switching banks. Really Midco? Really? Ive been a customer for 7 years. Lets learn some customer service.

If I could rate this with no stars I would. Awful Internet connection and horrible customer service and OVER PRICED take your money somewhere else. When your internet goes out it takes over a week for someone to come out and fix it HORRIBLE SERVICE

Worst service Ive ever had with Internet... I started out with their 2.0 package for Internet which was supposed to give me 100mbps download and 10mbps upload... Well that was a crock, best I got was 26mbps download... Made several phone calls to midcontinent about the issues and they just continued to tell me everything is fine... They sent a technician put to look at things he said nothing was wrong and that he was showing that he had 100+ down... Continued having problems after that so I called yet again and they sent another technician out this time they replaced my modem... Well now I cant stream and watch a whole movie on Netflix because my Internet and my modem completely drops out every about 15 or 20 min. If I can avoid working with midcontinent in the future I am for sure going to avoid them, absolutely terrible.

They wont bring service to our house.

A great regional ISP at a great price.

Customer service is junk, and the help you do get sucks. I do not recommend.

I love Midco

Great internet

Raw garbage - get a 24/7 support line before considering yourself a real ISP.

Best ISP in the country

Great customer service and more

The Internet suck have to keep resetting are router keep throwing me off my gaming system new customer to

Trevor the tech was great.....

Watched Jacks vs Bison game.

Great service.

Just saying I had Amazing service

Its a call center. No customers allowed.

Best job ever

Wonderful interaction!

Great internet!

Raised there rates $5...and if your late its $10.00 penalty.....my bill is $53 a month...adios MC..sloooow service...annoying emails..

Too expensive

Internet hardly ever works

Im with midco