Good experience. Registration was fast. Had to wait for doctor about 40 minutes but lounge is comfortable and have wifi. Doctor was great. Attentive and kind. Payment was extremely quick. Definitely coming back for check-up next year.

The place is still going through its major renovation but all services are still available. Ive been a returning patient for 6 years and their services have been consistent. Nurses are helpful. My doctor has been great too. They offer lots of options that other hospitals or clinics might not have.

Prof Goh Chee Leok is a real find. Not only is he extremely competent and professional but he is kind and really focused on patient care. He is an exceptional dermatologist and laser expert. No question is too insignificant for him and he is generous with his time.

Overall, the doctors & all the staff here are very professional with passionate hearts. Just be patience to wait & wait and your turn will come. From 1st time visitor/patient.

Number One Skin Care Centre In Bangladesh!

Didnt wait for registration, got to see doctor just in 10min or so. Had my procedure on the same day. I had to wait about 30min to make a payment which was weird (as it wasnt crowded at that time). But overall my experience was positive

It cost $412 for a cyst removal surgery. Only complaint is the long wait time at the pharmacy. Management please fix this bottleneck!! The surgery took only 10 mins but medicine collection is taking more than 100 minutes already!!!

Super smooth and efficient process! Came here for my acne and skin growth issues and they handled them all within the centre, though the doc didn’t help much with my acne. Nurses were especially nice and helpful. Thank you 🤩 (side note: getting a referral appointment from polyclinic took about 2 months)

The worst pharmacy u can possible imagine. Ridiculous waiting time, inefficient notification system. Inconvenient location. Only the doctor himself is nice.

Dr Ang Sue May is a very nice and caring doctor. I have a long history of acne since 2005, started visiting national skin centre since then, had never met such a detailed consultation doctor so far. She patiently guide me thru all the steps required to upkeep my acne skin. Best doctor i have met so far in my visit with National Skin Centre. Thank You.

Main outpatient specialist dermatology centre of National Healthcare Group. Beside treatments of all form of skin conditions, the centre also provides training for Medical Students postgraduates undertakes research in dermatology and Continuing Medical Education for doctors nurses and paramedical personnels. Conveniently located at neighbourhood heartland of Moulmein walking distance to Novena MRT Tan Tock Seng Hospital Thomson Specialist Skin Centre Oasia Hotel Novena Courtyard by Marriott Singapore Novena Square II Novena Square Velocity with plenty of dinning shopping banking supermarkets library cinemas entertainments groceries sundries postage services and amenities nearby. Friendly cosy comfy welcoming ambience for romantic intimates groups students expats locals visitors and families.

Booked appointment for 1.40pm wait till 3pm still cant see the doctor. Have to go back to feed my baby. The helpful nurse advised the junior staff that I can say just cancel the registration and wait another two months for appointment as though Im not standing right in front of her. And I thought of going to NSC believing in their professionalism and expertise. However the junior staff was very pleasant. Even though I have to wait so long shes sincere in apologising for my wait. To that senior nurse there.. if you are so jaded just quit your job lah.

Had a positive experience thus far with my treatment of eczema. previously saw other doctors including expensive derms and TCM with not significant improvement.was recommended to try photo-therapy at NSC and improved quickly after 2 months of treatment.the service at photo-therapy clinic is most efficient and hardly any wait. seeing the doctor for consultation is also fast. waiting for medication at pharmacy can be slow (up to 2 hours once) but theres an option for home delivery available.

Like any other hospital in Singapore, clean and spacious

Doctor Nicole Chew is so patiently understands the condition and gives very good help.

Messed up exp. Went to see doctor for 3 issues. Previously already consulted 4 doctors which all claimed that my issues are valid, one of it being dandruff. So I went for my referral to NSC, my doctor was senior consultant. Despite me telling him Im able to see countless white flakes when I comb my hair every morning, this was verified by my prev. 4 doctors as well, yet this guy say dont have. The thing is he doesnt even want to carry proper check, he didnt want to use his hands at all. I then showed him a picture I took which show the flakes, he said its reflection of the hair, when the picture clearly shows the flakes as well.Then, I told him my balanitis lasted for more than a year (red, swollen). He then said its not possible, when a simple Google search will tell u that therere multiple ppl out thr who have balanitis persistently for a few years. I showed him and he says its excess skin. Lol.I also asked regarding hair loss due to visible scalp. Then this guy say compare my scalp to his scalp (he is balding). Then ask me dont worry and thats all. Oi, carry proper check will u?All 4 doctors Ive seen previously verified the issues, hes the only one who said all no issues.Not professional at all, it was obvious he wasnt keen to conduct any check at all.

Resolved my picker nodule on my neck within two visits. Subsided treatment means I paid less than $10 for nitrogen freeze. Appointment was on time, I went n left within an hour or less .

Doctor Ang Sue May is a great doctor, she knows my what medication and advise to give me based on my background. I have very bad eczema so I am very grateful for her expertise.

Initially I was quite skeptical about NSC but I was here today and was quite impressed by the service standards. I didn’t have to wait at all. Doctor was professional and I actually felt quite cared for. :)Just a side note: quite a long wait at the pharmacy for med. Be prepared to wait for >30 mins

The wait here is extremely long, even though everyone has their own appointment timing. Getting medicine from the pharmacy requires a different queue slip being obtained. Some doctors are unfriendly and have no bedside manner, but most are nice. The skin centre is in process of moving to a new building right nearby, so there are constant construction noises. The price for a consultation is around $70, and theres a subsidy of 50% for Singaporeans

Lack of follow up between doctors as a different doctor was seen each time - to the point that there is lack of care/proper treatment of the condition because of disjunct between the treatment given by different doctors at each appointment. I understand that you may not get the same doctor each time as a matter of workflow and as a subsidised patient. However, it appears that doctors do not take enough heed (if at all) of the previous consultations advice and developments - which should have been written down in the clinic notes.Met a doctor for a particular condition that she specialises in (thus was allocated to her when I made my first appointment). Her advice after the appointment was: you are currently on medicine A - doesnt seem to work too well and thus I will lower the dose of medicine A with a view to likely transitioning to medicine B on the next appointmentNext appointment: no longer seeing the first doctor, met by another doctor. (In fairness, am unsure if this is due to the first doctor discharging the case from her charge, or whether it is simply a matter of NSCs workflow that any doctor can be allocated to the patient, even if it is a follow-up/subsequent appointment about the same matter) Other doctor prescribes a continuation of medicine A on that lower dosage, with no transitioning to medicine B as previously indicated would likely be done. Doctor made no mention of any alternative treatment whatsoever (medicine B or otherwise) With a lower dosage of medicine A and no new medicines added, the condition did not improve and even worsened. Am unsure if this subsequent doctor simply did not read the clinic notes, or had no confidence in prescribing a change in medicine. Noted also that doctor prescribed an alcohol-based cream when my condition involves open wounds. Only realised this when collecting the medicine at the pharmacist - which is an entirely different process from the consultation. It is virtually impossible to go back to look for the doctor to clarify on the medicine given that there is a separate queue (and long wait time).

Super inefficient, been here 3 times my scheduled appointment times are at 2pm, never once have I been attended to on time. Waited for a hour after my scheduled time to be seen. Whats the point of even giving an appointment time to begin with. The nurse was cold and curt on all my visits and told me its normal to wait for a minimum of 30 to 60 mins from my time.

Pretty put off by a couple of things:1. Long waiting times of up to/over an hour despite having a scheduled appointment time.2. Encountered inexperienced residents doctor or the senior doctor who doesnt provide much help to my eczema issue.3. Was told that I can only managed my eczema with topical steroids and no other treatment options were suggested or explored. (And all this topical steroids can actually be provided by the polyclinic/regular GP) Why am I paying much more to supposedly see a skin specialist but not getting much help with my condition?4. Long waiting time at the pharmacy to collect medication.Cancelled all my future appointments for reviews. So Id suggest paying a bit more for private skin specialist for a quicker resolution/treatment rather than wasting your time and being frustrated here. :)

The queuing system is so confusing and primitive. The number jumps all over the place. Patients are unable to estimate the waiting time and have to be physically stuck at the waiting area. They should change it to sms alert system or something. People who arrived after me also get to collect their medication first. Cant think of any reason.

Doctor n nurse is good waiting time at pharmacy super long Q

My son, while doing his national service, developed a serious skin condition which warranted 4 visits to the doctors over 2 months with different diagnosis ranging from fungal infection to viral infection to eczema. Instead of getting better, the rashes continued to grow in number and size, covering his entire torso, neck, limps and even the face. Finally, a dr at the poly clinic referred him to the NSC. Unfortunately, just because I’m on SHN as I just arrived from Sydney, he was refused treatment when he went there. There was no compassion despite the fact that he needed immediate medical attention as directed by the dr at the poly clinic. His circumstances of being in the army means he has little freedom to take leave nor the flexibility in his schedule. He was practically shoved away by the staff. In the end, I told him to go to Mt Alvernia Hospital and despite their dermatologists being fully booked for the day, he was able to get medical attention immediately. I’m shocked and disgusted by the NSC’s blatant disregard for a sick person’s need for medical attention. Is this how the medical profession should behave in the midst of a pandemic? Shame on you! Thank goodness not all healthcare services providers behave like you. I’ve told my family and friends about our experience and rest assured they all share my shock and disgust. I would like this matter to be escalated. We are lucky that we could afford private healthcare. What about those people who are financially disadvantaged, where do you expect them to go to get proper treatment?(Above message was sent to NSC via Messenger. It was read and ignored. Unbelievable! They don’t even deserve one star.)

Often visited here because of my skin condition, Eczema. However appointment slots are usually full so you’ll have to wait months just to get an appointment. First consultation fee racked up to $300+ SGD. Unhappy about that but subsequent appointments is much more better. Very professional Doctors here too. However due to COVID, there is no shuttle bus service. Which is a pain for a 15 year old going to appointment alone. Hard to find Taxi stands,Private hire/Grab is expensive as well.I’m impressed with the professionalism of the Doctors and staffs, but I have to agree that the wait time for the Pharmacy is really chaotic.

Over-rated and doesnt deserve the title as a national skin institution. The doctors never conduct adequate and accurate tests to ascertain my skin condition yet concluded their assessment. No follow up. No medicine.

Zero star. My doctor was Kwong Hui Li. Waste time n money. So inconvenience to get there due to covid 19 as there were no shuttle bus. So Ive to walk a big round. Luckily it wasnt raining cats n dogs. Less than 5 minutes consultation . Doctor was rude n impatient. Senior doctor (male) also here for show. I got referral letter from polyclinic. already waited for months to see Skin specialist but This is what I experience. Dispenser ticket machine was also down. Shouldnt waste time n money here even if its subsidized 50% for Singaporean. For those who need a better doctor I feel like Google/GP is much better than doctors in NSC. These doctors take high salary but doing relax job

Visited NSC for eczema and bumps appearing on my legs. Told that it was untreatable and promptly sent away, despite the research showing that there are ways to treat it. The doctor in charge has no empathy, and clearly just want to get her rotation over and done with.

Zero star. The appointment line is impossible to reach. It directs you to the website. My mother needs to book an appointment urgently for my father who had just completed a surgery and radiotherapy few months back as there is a new skin tumour on his face. They dont even know how to use the Internet but the appointment hotline keeps asking them to go to the website. How do I reach the hospital or doctor in times of urgency? Terrible customer service!

Wasted my time at this place. They couldnt tell whats wrong with my skin and i had to tell them what i think my skin condition is based off of Google and they just agreed? Like what? And they literally gave me the same medication as what woodlands polyclinic gave me. Whats the point of seeing a derma at a hospital if polyclinic doctors is able to do the same job. Just a overrated overpriced place!Ps: they take a deposit of $10 to make sure you see them for a 2nd time. Sus!

Had my first visit to NSC and my experience was quite good. I went in as a walk in patient with referral letters from gp and hospital and was allowed to see a doctor within the same day. The doctor diagnosed me with contact dermatitis and he was very informative. Looking forward to getting better soon. The itch is torturous.

Went to NSC today with my hubby for his appointment. I noticed the mask my hubby had on was a little loose on his face. Being concern especially going to such public places, decided to buy some surgical mask from the pharmacy at NSC. To my surprised they do not carry any disposable surgical mask according to a lady attendent that I spoke with.The attendent was kind enough to give me a new spare disposable mask she have.Following the normal procedure at the NSC, at the cashiers counter in the pharmacy, I saw some re-usable mask for sale at $7.- each but not a single disposable surgical mask.Believe in this pandemic period, all health centre should carry a minimal number of disposable surgical mask for sale or for urgent use.

First posted on 11 October 2020 on National Skin Centre’s Facebook page.Dont bother wasting your time and money here. The care advice that the doctors have here are similar to the ones given by polyclinic and private doctors as they are all taught to push topical steroids as the first option. Have been prescribed topical steroids for 2 decades by many general doctors with no improvement and decided to come here as a last resort as I knew they had alternative treatments and a specialised team. Told my doctor that I wasnt keen on topical steroids as stronger dosages have actually worsened my condition rather than improved it. My requests were ignored and the doctor continued to push steroids. She was so insistent on prescribing steroids despite me saying no and her attitude immediately became very condescending and dismissive the minute I asserted that topical steroids weren’t suitable for me. I had to prompt and ask for more info about patch tests and phototherapy before my doctor decided to explore alternatives. She called in 2 other senior doctors and their attitudes were similar. Aren’t doctors supposed to respect patients’ wishes?Doctor also does not seem to know what she’s doing. Prescribed PUVA soak but nurses quickly realised I wasn’t suitable for it and they were the ones who had to recommend an alternative treatment. Also received conflicting messages from doctor and the nurses. Doctor tried to push steroids and told me to moisturise liberally, of which I did the latter. However, when the nurses noticed my deteriorating condition, they told me not to apply topical steroids and moisturisers as it will aggravate my skin further.Very disappointing and traumatic experience to be dismissed by the people who are supposed to help you. Do better.Here are some alternative resources for those who’ve had a similar experience to mine at National Steroids Centre. The ITSAN facebook group is also a very supportive community.International Topical Steroid Awareness NetworkPreventable: Protecting Our Largest Organ on YouTube

Despite getting an appointment in the morning and several months ahead of time there is a considerable wait. Its also a ridiculous policy that both parents arent allowed to accompany their child to an appointment. Apparent from the many other low star reviews, look elsewhere.

Bad experience with Dr Chen QiPing and the administration process at National Skin Centre as a whole. Wasted my time and money with the consultation with Dr Chen. After fixing the date for day surgery, i was told they can only carry out partial surgery and i had to come back another day! In the end, i was referred to another consultant at CGH, with charges of course.

Contrary to the other reviews, my experience was a good one. I arrived punctually at 2pm for my appointment and was immediately seen by the doctor. The doctor was polite and professional. He was also very knowledgeable and would write down points of discussion. In terms of wait time, I waited longest at the pharmacy, for about 20 minutes. My whole visit took around 1.5 hours.

I seriously think there is a problem with collecting meds at their pharmacy dept. The wait is 45 mins just to collect ur meds n if u want home delivery there is only ONE counter n its at least a half hour wait cos this ONE counter performs 3 other functions besides taking details for home delivery. In this time when we are trying not to encourage crowding the pharmacy was packed and there were many elderly in the crowd !!. The seats were all taken and people were standing around. Worst thing is when you reach the counter they tell you that home delivery is ONLY for prescription refills and not for new medications!! Shouldnt this be highlighted at the start of the Q?? Maybe the Skin Centre should learn something from the NUH regarding how to be more efficient.

Over the years NSC standard has been constantly dropping in my opinion. Some of the doctors rush through the whole consultation session in less than 10 minutes. On top of that, their response in replying to my questions are very generic and vague (answers can be found on google). What is the point of going for a consultation and paying $30 for receiving such lousy service whereby I could just skip through the whole consultation and buy their topical cream???P.s: Google did a better job in explaining than SOME of the doctors.

Waited for 100mins to make payment after consultation. This is ridiculous and unbelievable.

Overall my experience so far here is very good! Waiting time is very short. Drs are very patient and responsible. Still have areas for improvement such as internal communication on each cases.

Dont bother going there expecting any quality. The processes are the most primitive in all of the healthcare system in Singapore. I have visited them for two years now, fr subsidised clinics and Mandalay Clinic.So far, nurses are quite polite there, and I applaud their patience in making do with their broken machines. Almost every time Im there, the systems are down. The doctors are the main issue here. They are very entitled, knowing that they work at the prestigious NATIONAL SKIN CENTRE. Patients from the entire public health systems would get referred to them without competition so they dont care about you.Yesterday, I did a full face laser at Mandalay Clinic. Doctor Chua who did my laser was really unpleasant throughout.I was asked to wait for someone/something at a closed lounge with no instructions, and 40 min in, nothing happened. There was also no point of assistance in the lounge. No nurses or workers.Prior to the laser appointment, the referring doctor said that this doctor would decide the price during my first visit. When I met Doctor Chua, he gave his first advice for me to not do any laser treatment at all, because this cosmetic procedure could be more damaging than not doing it. While I appreciated that medical advice, by this time, I would already have paid close to $200 excluding earlier doctor to get referred here. Couldnt they tell me earlier how much it costs (in a reasonable range) and make it an SOP to say the do-at-your-risk disclaimer over the phone BEFORE I come? Now I have this sunk cost on my mind and I certainly wouldnt follow the doctors best advice and pay $200 consultation for some steroid creams.Procedure was really painful, possibly due to the inadequate numbing cream applied coupled with my bad pain tolerance? In any case, no matter how much pain I was in, the doctor did not stop or offer any comfort at all. He just wanted to finish his job asap. Isnt it unsafe for me to be in so much pain (moving around, drooling and screaming) while doing a face laser procedure?Right after procedure, he left rudely without a word. When I got off the bench, I was still in pain. The nurse ushered me to a desk and passed me two rectangular ice packs (those used for frozen fish) to DIY-sooth my face. They are not useful at all as the face isnt a flat surface. Plus I had the numbing cream on, so I really couldnt feel where I was placing the ice pack on. There was no mirror. This was just a really odd and uncomfortable process. It would have been useful if they had applied a cooling pad on my face after the procedure. I thought thats basic. My face continued to swell up into the night due to the useless ice packs. The facility is simply SO under my expectations.Anyway, this pico-laser pigmentation removal procedure came to around $1000 give and take, excluding the time and cost of the referral from public health system. So there you go. I think I would go private next time.

I went to national skin centre today,10th November 2020 at 1:30pm my appointmentAt first I do usual protocol,checking temperature scan safety,etc.I seated and waiting for my number,not even 10 minutes my number flash on the screen which is Im a bit Happy,when I went to the room,doctor phuan zhen yu crystal.she told me she did not call me,I told her that my number has been flash.i go back to my seat,after seated my number flash again,and apologies to me and says that she didnt know that I am the one.After finish,she ask me to wait outside and wait for my next appointment, I was waiting really in front of the counter.after waiting for 1 hour +.I stand up and ask the person in the counter name Carol I think,she insist that her colleague call me 2 times,I said impossible because I was really I front of them not possible that I missed my number,she really not happy and argue with me that her colleague really called my number,which is I dont belive,instead she should apologies.Very bad service experience.i think they should be more careful when taking care of the patient,and not to blame instead apologies.Best regards

Im visiting with my husband who needs advice on his skin condition. Only after we arrived, I was told that I cant go in with him due to Cov-19 control. There was no holding area for visitor who was being turned down.Cov-19 control is understandable but what the clinic could do better is giving such notices on its website or remind patient during booking of the appointment. Due to the pouring rain, I just stand at the entrance and wait..probably an hour or two if Im lucky.

Came 10 min earlier than appt time, was seen by the snr consultant right on appt time. Dermatologist had a very detailed discussion with me and being the first visit, the whole consultation took 20 min. Quite a pleasant experience although it is still quite a fairly long wait at the pharmacy. Wide range of products /creams too.

Went there about 2 years in total, see three senior consultants, done 2 biopsy, however my eczema dnt get any better, recently my whole body get allergic, red and itchy, given medicine and cream, but dnt help to solve any problem, yet my condition get worse, about 6 weeks already. Really disappointing about the doctors.

Today I came across Dr Ong HuiMin Geraldine as my consultant. During my visit, it have come to my attention that she was unsure and impatient when explaining about the procedure.Firstly, I would like to mention that it is ok not to be bilingual. But to the very least, do respect someone who do not speak fluent English, like my mom. When my mum asked about the procedure, she brushed her off and began talking to me instead as my mom was not able to comprehend.Next, as a student, I have a fixed schedule. Due to the fixed schedule, I have more enquires on the appointment slots. Dr Ong was being very impatient, her tone was very unkind and her replies werent clear at all. Above that, when I mentioned I couldnt turn up for the appointment slot , She highlighted that she could provide a MC. Therefore I have to come, if not she would not be able to give an explanation to her management.Lastly, the appointment system is very inconvenient. As mention by Dr Ong, I should secure a slot first. However, it does not guarantee that I would be able to go through the treatment in the given time frame.As a patient, I would like to understand the point of booking appointment at a certain time slot just for it to be push back. And I hope that the respective department would look into the matters.

Terrible. Been here over the years. When I was in my tenage years and when im and adult now. The service gets worst. Came early for an appointment and still waited for 2 hours! Doctors are angsty when the counter lady called and asked her to stop calling like thats rude. Terrible doctor terrible system. Overall, just there cause refered and subsidised.

Very dispointing, waited for 4 months for an appointment. The Doctor, who actually is a professor, said he didnt know whats wrong with my skin~~200 +dollars plus one day wasted

NSC removed my review and ghosted my email for 10 days even though all i ask for is to have better customer service from cashiers! What about the rude insults that i got from the staff then? sighz

On 30 July 2020 at 3.10pm , I tried to make an appointment with a referral letter from KTPH as advised by KTPH. However, in a call, your staff by the name of SAROJA said that I couldnt do that and ended the call abruptly without informing. We then called KTPH, the KTPH staff said that she couldnt reach your appointment phone line. This is very unprofessional and hope that the management of National Skin Centre can look into this matter.

I had a referral from toa payho polyclinic.i visited the NSC on 14th July 2020 because i i have skin rashes they gave me oral medication and cream which is useless i completed my course for 10days but still the rashes are there. I consulted so called Dr.antony,They had charged me few hundred dollars and gave me a cream which we can buy from watson or any other shops i didnt expect such kind of treatment from NSC i do saw the reviews before i visited but i trusted the name NSC but after my personal experience i really hate NSC from now . And i dont recommend anyone to go NSC.Note : IF YOU HAVE EXTRA MONEY TO WASTE GO AND VISIT NSC

Guide to visit National Skin Center1. Set reminder for your appointment.NSC sms reminder come to me one day before my appointment. Fairly short response time if I want to reschedule. Better to set your own reminder2. Reach by taxi is easierEnough road sign to direct the driver to drip off lobby. My taxi uncle and me are going their for the first time, and we had no problem reaching to lobby. If take public transport, it is not so straight forward as it is far from MRT.3. FoodThere is a small cafe near the entrance of NSC, level 1. If opens before 8am. You can find local kaya toast breakfast set or bao. Good place to go if you reach earlier than your appointment time.4. Scan n register at drop-off lobbyThis is different from other hospital. When I reach the drop off lobby, there is stuff directly appoint to scan my IC and get a queue number. Make sure you do that before proceed to level 2 (clinics A-F)5. Go ahead to register even if you reached earlierI found out that the clinics actually open slightly earlier than 8am, the official hours. So no worries if you reached earlier. But if your appointment is in the afternoon, there is not need to reach in the morning. As Doctor will see other patients before you. And you may need to wait for Long time. So stick to your own appointment time is the bestHope this is the helpful.

Long waiting time. Doctors rush through consult. Honestly, do not know why national skin centre is considered the national dermatologist centre of excellence. Better off seeing a private derm.

Worst canteen food very expensive and everything taste very bad not only bland but very bad. Try it I dare you

Stop charging me for hair and skin products, I NEVER ORDERED, DONT NEED, $49.97, 3 TIMES, JANUARY, FEBRUARY, MARCH, PLEASE STOP, NEVER ORDERED, NEVER RECEIVED, DONT WANT, HAVE TURNED YOU IN TO FRAUD DEPARTMENT, I WANT CREDIT $49.97 3 TIMES,

Seriously the pharmacy work flow is horrible. The person that in charge of this department is a great disgrace. I could not believe this is happening here. All reviews were never replied which means National Skin Centre do not give a damn about improving. I took my queue at 335pm and now is 430pm. I waited a good 1 hr just for a tube of cream. Does that even make sense? It looks really stupid on them.

This is a deplorable institution that serves you with low grade medication, that doesn’t help to improve your eczema condition. What’s worse, patients know what can stop the further aggravation, but is at the mercy of the doctor‘a prescription. You have to pay for what is a poor excuse for “consultation” where the doctors make no attempt to improve with new treatments , just give u the same every time. This is one mechanical job a robot can do better!

Want to make a appointment, told me normally, the appointment is 2 month later. Want to walk in, told me there is no walk in counter. Something need to be done to improve the effectiveness of these institution.

Im disheartened to give this place a one star review. The nurses and doctors are all great, dont get me wrong. However, the staff attendants are a real mess when it comes to customer service. I wrote a few feedbacks (to NSC directly) which requested for an explanation on the poor and rude cashiers that checks me out all the time. But after weeks theres still no reply. Most recently, HYAACOB is one u should avoid if possible. I was shouted at and my intelligence was insulted by this cashier during my checkout even though i greeted her and smiled politely. Bottom line: the medical care here is good but the checking out step is really horrible. (PS.NSC wont address your concerns within weeks)

I called many times to change my appointment. The first time the main line has no reply. Then the appointment lines puts you on hold for 10 minutes before telling you they are busy and cannot pick up. Tell you to record a number, but then drop the call before you can say anything.The pharmacy is also a mess. Its far worse than any other Ive come across in Singapore. Totally inept management or appointments booking systemEdit - someone finally picked up. But they are obviously UNDERSTAFFED for the appointments hotline

Would give 0 stars if I could. Made appointment at 8.30am, made to wait for more than 1.5 hours even after I reached punctually. Doctors are constantly changed.Absolute disgrace to Singapores health care system, you are better off seeing a private dermatologist.

NEVER GO THERE EVER.TERRIBLE DOCTOR SEEN EVER (Prof. Roy Chan).i just visited this NSC, and got completed irritated by the so-called Professor or Senior Consultant services.Last week I went there, did registration, and waited (for an acceptable time).Then I was called in.I knocked the door and went in the room, saying hello or normal greetings to the doctor.BUT, he didnt even look at me or response to me, with nothing but his coldness face (just like someone is owing him a fortune). Then my gut-feeling like waste of time and money again.Then he started the normal process, asking me normal questions, but never looked at me, just watching his computer and typing typing. I even didnt explain what is my issue here, so he is typing for what?And Im asking him what is my symptom? he mentioned he doesnt know. Guess what, he just dropped me the antibiotics like a GP clinic guy and asked me to come back sometime later. Am i wasting time here for you to do whatever a GP can do? Am i a testing-rat?All over the diagnosis process, this doctor never told me what is the symptom or how to prevent it from happening again or what should I pay attention to. All the things he did was watching his computer and typing. and he seems very rushing as he just left me with the medicine and say come back later to check up again.I paid almost $200 consultation fee just for less than 10 minutes useless talk?

Doctors, receptionists and pharmacists are all very nice, friendly, welcoming and understanding

Not dropping review normally . But this place really killing me . Wait for more than 1 hour just for the payment . They’re so many counter but how can the services can be so slow . Trash !

For commuters you can take the shuttle bus from Novena MRT. Check schedule on their sit

Lousy in managing appointments. With referral letter cannot walk in must submit an email. Ridiculous arrangement

My experience at here is very good..my 1st visiting is last month 5/2...Morning...From registration to The Doctor...all very friendly ..i forgot the girl name when I registration sorry my Doctors Name is Tricia Chong...she very professional..and gentle...I got problem at my leg already few months see clinic doctor nothing solved...after I meet Doctors Chong she explain to me about my leg and give me.Gel..after .2-3week my ulcers clear....Today at here I want to say Thank you so much Doctors Chong...

Absolutely the best (for me personally) Skin Center I ever been to. 3 times I had been treated and given consultation (since 2001), and all the time they were very detailed and thorough. Their medication may not work for some but for me its a miracle. It is very easy to make an appointment even if youre not a citizen like me. For the amount of money I spent on this facility and the result I got, I can easily recommended this place to anyone with acute Eczema/Dermatitis Atopic.

The receptionist (Rosalia) at clinic A at level 3 was Super rude and unprofessional. We asked for a different nurse as the junior Nurses was not precise and not professional during treatment, she replied that all Nurses are good and we should be “lucky” that there is even a nurse attending to us... like what does that even mean I’m paying for the service so and we keep coming back for treatment as they cannot do their job properly. She could have just said we cannot request for more senior nurse her attitude was so bad, I didn’t want to cause a scene so I just walked off but I think the management should look into this. I went there before for another treatment and went making payment this same person was scolding another staff infront of all the customers even insulting her and degrading her the worst part is that the other staff wasn’t in the wrong and it’s Super unprofessional.

My appointment was 11:15am, I came at 10am hoping to at least be able to immediately see the doctor when my time comes, ended up seeing the doctor at 12pm and the doctors attitude is bad. I am really disappointed with the service and punctuality of this place.

Only worth the wait if you get a good doctor. Pharmacy queue is illogical. They will without doubt cause you to miss the shuttle bus (I kana a few times alr). Even just collecting prescription, make sure you got loads of buffer time. Dont arrange other appointments.

Terrible time schedule planning for the appointment allocation and billing payment.Came in 30 mins earlier, however waiting more than a hour for those late comers to the clinic whom have missed their appointment timing. After consultation ended, was told to wait at the counter for billing purposes.Waited for another hour plus which there are no collections of medications or other appointment setting at all. For people whom came later or after the waiting list are pushed behind. What kind of system is this in current Y2020?Looking at all other feedbacks here, no doubt this is the worst place of all.

After getting a referral letter for my son from the normal polyclinic, i received just an SMS stating the date and time, which is a school day morning, without even bother to call us at all.I called back to explain the timing and they gave me an appointment to wait another 2 mths.Seeing doc just now is quite fast. Waiting to arrange appointment and paying for service is quite fast. Then we have to go pharmacy to get another waiting number is stupid.....This place need to be better wired up to ensure a better flow and cutting down on timing. Why cant they make the payment to be of one time instead of two?

This specialist skin centre has provided highly professional medical cares to pioneer citizens like myself over the past decade(s). The team of dermatologists are experienced, caring and courteous with highly subsidised prescriptions. Waiting times for consultations are kept within 60 minutes.

Patients are not your Guinea pigs. I understand that student nurses are not as experienced as docs/nurses. But if you tried for 4 times attempting to get get blood for blood tests and doc had to volunteer himself (he walked past the students twice to see if they are having difficulties) to get it in the end, really? please dont find it embarrassed to ask other docs/nurses for help! Its about creating an environment where one learns from one another! Thank goodness the doc got it in the end! Kudos

Another place for you to become guinea pig

Good service and nurses.

Extreme inefficient service. Need to wait for very long time to make payment and take the medicine. The staffs at cashier/appointment counter are not doing their job properly. They looked very free, some of them just walking around and talking to each other while many patients are waiting for their queue numbers to be called.

Its really difficult to make an appointment. The earliest dates they give is like a few months away. Working hours are so stringent too.And if you get lucky and make one, the doctors are usually very young people ( could be residents too) . It would be great to see some doctors with experience handling our cases. And everytime its a new doctor. So there is no sense of familiarity,and the doctors dont know their patients. There is so much room for improvement.

Today is my third and hopefully final visit back to National Skin Centre. I understand that its subsidiary care but the care afforded to patients is less than stellar at best and usually terribly delivered. Appointment was at 0820, and had to wait to 0945 for my number to be called at the cashier and appointment area. Mind you, there is still the pharmacy section after this. I was told that as the doctor I saw was a jr doctor, it had to be approved by a senior. Others who came for 0900 - 0930 appointments were called faster. The staff processing my payment and appointment also had her colleague coming over to disturb her while she was attending to me. Just my luck to have a jr Dr? Maybe. More apparent is their lackadaisical service delivery model which do not have patients at heart.

Pleasant experienceOn 1/7/19, l accompanied my husband to National Skin Centre for his first appointment referred by the polyclinic .The building was rather dated, but services rendered by the attending doctor, Dr Amanda Kuan and general staff was good .I was impressed by the courteous and friendly service of the medical technologist, Mr Syed .Thank you

I’m an patient suffering from eczema, during my two previous trips to NSC wasn’t bad at all, the doctors there are kind. But the wait time is over one hour long which is worser than a Polyclinic appointment. Whelp, sadly i have to take more than one medications and my mom have to pay $300+ for it. Totally not worth a visit, better off seeing a private derm who is much more experienced. Or visit any hospitals like SGH, ect.

What a joke NSC is. Some of the doctors at the hair clinic are unprofessional and incompetent. You spent alot of time and money at the clinic but end results are worst than before. Personally I hope SG medical council evaluate the doctors and service levels at he clinic.

Ive took loads of antibiotics for months n then prescribed me on a different antibiotic with no improvement also. A lady doctor didnt even look at my face condition properly. What kind of consultation is this?! My trust and confidence in the doctors has dropped to a negative. You cant treat every patient the same. What u did is just putting a band aid on the problem. Your practice DO NOT work.To everyone who is struggling with acne, your gut health is the one u could focus on. Cut down on ur dairy n sugar intake. Sweet drinks n cows milk, remove it from ur diet.Im not going back to the nsc. Now im trying out on probiotics or supplements.

The coordination after seeing a doctor is really bad & really needs huge improvements.I was directed to the cashier, whom I waited for 30 to 40mins. After seeing some patients who saw the doctor being served before me, I approached a staff at the counter, who checked & told me that my case was referred to the Pharmacy.Wasted my time waiting. If I had been more patient, I would have ended up waiting for an even longer time.Todays lesson taught me never to be patient at government hospitals & clinics!

Waiting time extremely long, but benefit of the doubt, perhaps Singaporeans have a lot of skin problems. But the call centre was pretty rude as well

Excellent nurses and medical assistants/technicians.Doctors, I am not v sure since I only met 1 junior.Counter staff, friendly, but they gave me quite a number of issues with billing and administration.

If I could -10 I would. Was send there to remove a tiny lump but now I have a bigger lump (3x) which itch! In fact the so called doctor kept asking the nurse advise during the extraction so not really surprised.

Walked-in as a patient. Told by the registering officer that the wait will take some time. Waited 1.5hrs. Went to check with reception only to be told that the wait could be as long as 3 hours or more.I understand that walk-in patients are served after fixed appointments. However, you can do a much better job in managing expectations. If Id had known that I would have to sit here half a day to be seen, I would have made other plans.Pretty crappy service, NCS.

Doctor, receptionists and med tech were all extremely friendly and loving to my kids.

One of the best institution and Hospital,I have visited this great place few years back and I have found this Hospital and Center an excellent service provider which has all the international standards.Congratulations to the management and all the best wishes.

Very disappointed with the service we received today. Brought my dad for his first appointment with Dr. Goon. He didn’t asked any questions, rushed us though the appointment, barely raised his head when speaking with us, and consultation lasted less than 15 min. Hopefully this is not the standard across NSC.

Absolutely terrible. The doctors here are only concerned about their research, and patients are lab rats. My doctor, a so called Professor took a photo of my condition for his lecture slides and had no solutions. He billed 420 SGD. Condition was cured by other doctors. A complete hoax.

I am having thick and become a hard and very black on full area of back neck.we conducted too many methods to cure but still under improvement only.what is tha causes for these kind of skin allergy

Waited for more than 45 mins to see the doctor despite being on time for our appointment. Had to wait another 40 mins to make payment. And finally waited another 30 mins to collect and pay for the medication. Either they are extremely inefficient or the staff are on go slow action.

I have psoriasis. So far it seems the doctors there does not have very good knowledge of the this skin disease. Dont expect they know everything. I get more knowledge from googling than from them. 1 doctor was so rough on me it made my skin bleed. U get a different doctor each time u go. If lucky, u get 1 that has more EQ. Overall this place is average to me.

Came in at 2.20 for an appt at 2.50. Now its 3.40 and I am still waiting. Only redeeming factor is that the phone signal is good enough for me to write this review. Whats the point of appointment timings of youre just not gonna care?

Recommended by polyclinic to go for an appointment at NSC (Which for me is unnecessary because i’ve been living with eczema my whole life). An appointment at 3.45pm, reach NSC around 3.20pm. 4.50pm guess what, I’m still waiting for the doctor. :’) Such BS.. Whats the effing point for an appointment then?!