Horrible experience. The staff is very careless and irresponsible. I had an issue with my AirPods which are under warranty and took them to their service centre for repair. They called me back after a few days and said that the issue is solved. But it was not actually. I literally went to their store for 4 times again and again for some good news carrying my 3 year old son every time. It was very tough task for me to travel all the time as the service centre is quite far from my place. I still didn’t get any solution from them and taking my product back and trying to approach some other place with some hope. I sincerely suggest people not to opt this place for solutions.

Apple support appointments are scheduled at 10:10AM but store will open post to 10:30 AM. No one lifts your call at the service centre. Winning a olympic medal is easier than getting answers from them over call. But if you visit store they will answer or not its up to your luck. Number will be switched off of we call more than 2 or 3 times to get a response. I really dont why apple is not at all looking over these reviews and all??? Is apple blond about customer service or support perspective?

Went to get my ipad fixed- told them the issue ,first they told me it cant be fixed - asked them to give it to me in writing - I was told to wait - after waiting for a good 30 min - I was told I needed an appointment - so took one next week - will update - before going hear you need to do your homework else they will take you for a ride

Had worst experience with Aptronix, SD road. I gave my MacBook Pro on Saturday and I was told that I would get a call on Monday after inspection. I called repeatedly on Monday but no response . Next day , Tuesday, they attended my call and said they will check and get back in 1 hr but I had to wait till evening, yet no callback. I had to call them again. The guy checked my Mac after I called and said there is an issue with my mother board and it has to be replaced . I seriously doubt their expertise . To check my Mac they took 3 days and charged 2000/- and gave poor solution . Had they informed me on Monday I would have taken a call. I went there to collect; surprisingly they inspected my laptop again. What’s the need to inspect again if they have already identified the problem. I suspect that these guys create major problems to devices instead of fixing. My experience with them is worst. It’s better to visit - GENESIS APPLE SERVICE “ in Kukatpally- the person there is an expert on Apple devices and is very professional and not at all money minded.Aptronix guys - learn to value others time and be more organized and sincere . We are not fools to be after to get serviced even after paying money

Located in central location but still not many options for purchase. None of the new varieties and models are here. Pathetic thing is: the shop on the ground floor doesn’t tell about the covid conditions on the first floor. They have different standards for purchase and service. Look for other stores or alternative options elsewhere

The executive Sajjad was quite helpful in identifying the required product. Thanks a lot for their valuable services

Gave my AirPods Pro for repair over a batter issue; they took some time but delivered with proper diagnosis and rectification.

Undoutebly the worst service experience of my life. Never take your device here for anything. They were extremely unprofessional rude and did not add a single screw on the back of my mac, just because I had a back cover they just losely placed the cover back and stole all the screws not sure out of laziness or just being plane bad at your job. Undoutebly the worst of the worst nothing worse than this place.

HiConsider this mail as my severe dissatisfaction and utter disappointment towards you.Today I visited Secunderabad parklane Aptronix, to get the repair done for my Apple iphone 6s. Here employees are hired for denying the service. How effectively you deny service that efficiently you will be paid. I think Aptronix wont do any kind of service here its just a store where we can buy new Apple gadgets.... Is it so?? My experience says YES!Worst sevice even before checking the issue they said they wont do service for this. Its not a free service iam asking for... I will pay for your service.!!Just for rejecting service u ask 590/- in the name of Checking Charges.Worst experience from Aptronix !!

I buy all my Apple products from this Store basically for two reason it is close to my residence and their service centre is on the first floor over the store, all the staff are a decent lot and will give you the due respect you deserve.

No value for time or an appointment madeCustomers requests are getting serviced based on the familiarity of the customer and not the appointment.

At the time of buying I Pad during 2015, was told service and maintenance will be there.Now they say any problem we cannot repair, and have to buy new one.When they said the new one of last price is Rs. 29,900, when I said ok, they say particular brand not available in Hyderabad.Height of Stupidity, fooling the poor clients.

Worst Service center Ever.Dont know how to diagnosis the mobile,they just simply predict the problem of device and estimate the higher price. Waste of money and time. Not recomended for sure

My Oh My .... Dont get fascinated with the ambience and the english speaking skills of the staff. I have come here to fix my iPhone 6S as the screen had a crack. I have showed it to the personnel. They held my phone with them for a straight 45 mins, ran all diagnostics and suggested me changing the display which costed Rs 13,442/-. I agreed to it and they suggested me leaving the phone with them and take it after a day. Somehow I didnt wanted to leave the phone and walked away. I went to a local shop and enquired about the problem. They have said that the tempered glass was broken and it took Rs 400/- to fix the tempered glass. Two things run in my mind that whether the personnel and really qualified to handle Apple products or are they cheating the customers.

This is kindly request to all Apple consumers here this shop is a gullible, there was a battery issue in my phone. Concern/service person said, u have to change whole body instead of battery replace that cost around to pay 13,000 and they also acquired a charge 590 Rs for testing. finally I decided to visit another Apple service center they wont charge any testing fee and shock news each and every parts are ok and well conditioned, battery get replaced at cost 4900 Rs.Jago Grahak Jago

Service centre is in good place. Atmosphere is very nice. I gave my mobile for screen lock. Service is good. But still to improve the services.

The product is nice and you will get all types of apple product and any model

Visited to check my ipadWithout even looking at it i was informed it will be 590/- to check andIpad physical or board issues are not repairable I have to replace by paying 28-29kI mean can you believe it 🤷‍♂️Stop ripping off people ffs

Service center for what!!? Spares not available for Mac products.. Got to buy New just for the small tiny rubbers.. I am disappointed with the responseI shifted to one plus phone from apple.. China products branded and sold.. Thats Apple simply explained. China products dont have replacement so does apple.

I appreciate the service given by mr.fayyaz in this pandemic situation on bajaj finance i purchased iphone 12 128gb he transferred all the data from my old phone it was very very helpful thank you so much keep up the good work👍

Visited the service center which is in the 1st floor, for AirPods servicing. The ground floor is for sales. Parking is an issue you have to park your vehicle in front of the store, seems like the front side parking is reserved for respective stores. Once you are in the reception you have to take coupon by entering your details like phone, email-id, purpose. Though I was there for servicing they asked me to choose enquiry. Servicing/Enquiry is pretty slow, from token E06 to E09 it took more than 1 hour. They didnt do any initial screen and told me it will take 3-5 working days to get back to me. Tried to contact the service center after 5 business days, but the contact given in Service Record is not the right one.They really need to improve in below parameters:1. Service/Enquiry time2. Updating the customer with details if there is delay.3. Updating the Service Record/Invoice with proper information.

Worst services center in the entire city... just highway robbers they loot money without checking anything ... everything is expensive we could buy new laptop on their charges... 2nd time I got experienced no one has basic knowledge .. they r just using the name apple .... I suggest apple family Neva go to this store ... don’t waste ur money over there ...single star is also waste for them ...

Apple products are going worst. They don’t have the reason to get damage. This service center people don’t have better knowledge on the issues, they give the generic solutions to replace the screen if you have battery problem or receiver problem. Staff is not up to the mark. Before going to any service center, check with apple support for fixing the issue or suggestions. This service center people charge money even for checking the issue with giving proper solution.

Great place good service but can improve.People do not respond through phone calls. It could be better if people could follow up through phone calls

Worst apple service center. If you want your apple laptop or mobile to get repaired dont visit this one

Very poor service. I went there with a scheduled appointment despite of which they showed little care or attention to my concern. Apple should take note of this as it tarnishes its brand image and global reputation for quality.😡

Prices and discounts are OK, but customer service is a bit slow.

Never ever visit this place if you are visiting this place get ready you are gonna get life threats and very sweet unparliamentary language. This is the worst place i ever visited on this planet (service centre) people who work here will act like they own Apple not like the work for it,Don’t ever visit this place if you are going here just inform to your loved ones and tell them a final goodbye because no one knows your gonna come back or not. There are other resellers who knows how to talk to customer you can visit there

Dont go here .....Never ever visit this place if you are visiting this place get ready you are gonna get life threats and very sweet unparliamentary language. This is the worst place i ever visited on this planet (service centre) people who work here will act like they own Apple not like the work for it,Don’t ever visit this place if you are going here just inform to your loved ones and tell them a final goodbye because no one knows your gonna come back or not. There are other resellers who knows how to talk to customer you can visit there..

This are stupid staff i have ever seen asked some doubts regarding warranty replacement they told me to get new phone if you have any doubts very rude… (-5) rating is also waste

All the latest Apple products are available here. Nice service and good products. Warranty can be done here.

Worst Experience! People working don’t know time value and they are thinking customers as fools to wait for long period of time! Apple: Better to keep People who don’t know about Apple products at least they have enthusiasm to resolve customer problem!

Worst experience, without checking the problem they simply suggest to change display or replacement of mobile. I dont recommend this servicing point.

Please try to talk politely with customers , its not right way to be rude with customers.When asked to show the demo of mobile they want assurity from us that we will buy mobile then only they will show the demo , i dont think this is right way And if we go to service Centre they will be Abusive give you threatenings

Simple, clean and polite. The staff over there are polite and knowledge, and responds to your queries with a lot of patience. Please keep up the good work.

Guys don’t ever book any of your appointments here for servicing it’s one the worst service you will experience... the technicians not even checks the phone he just says abruptly no it cannot be happened or can’t be repaired trust me .. such place must be abandoned we have power to do it just don’t book any appointment then they will change there attitudes stupid staff ..

No guarantee for the electronics given for the service. I gave my iphone for a BATTERY REPLACEMENT service, but ended up with unresponsive FACEID..when you ask them about it theyll begin to show you your signed terms and conditions..please check the terms and conditions before giving your equipment to them

Don’t go here they will talk to you soo rudely and with unparliamentary language mainly And they hit you

No social distancing maintained. They dont pick up the phone manu issues could have been resolved over a phone calls. For example an inquiry about what repairs theyll take in. Their agents were careless and took people in random order. Finally when I asked him to check something for me hes trying to grab my phone from my hand. If this is training theyve received then the pandemic will never end. Chose this centre cause it was closest to home. Never going to go back to this repair centre. Would rather travel farther and receive better service

All well but lotsa waiting time...

Not even willing to give 1 start but I have to get this to the notice of India’s largest Apple products reseller- Aptronix, you have the worst service centre and the technicians are very rude that last week I went and they asked me whether I had any appointment I said I wasn’t aware, he was like you need to get an appointment and in return he asked me to book the appointment once he releases the bookings. Like seriously ? You expect the customer to wait for the bookings to open and in your booking url, you don’t have a date to select. There were hardly 5 people over there, what if my warranty of my phone ends the next day, I wouldn’t be getting the repair done because I don’t have appointment ? I thought aptronix is professional and they give training to the executives over there but I guess you forget the importance of the customer once they buy products at your store.....

One of the worst servicing centers. Nobody will lift your call.

Bad service....Never answers the calls and worst quality....I really expected atleast some good language but this people doesnt even how to talk and what is service needed for my Mac Book Pro...I really suggest not to prefer this service center

The service center is pathetic, gave my macbook pro for a display issue (Flexgate) . Was promised a callback for the issue ,but they havent called back. Their contact number is continuously switched off for 5 days, with no alternate contact number, they dont even respond back to emails. Refrain from going to this service center, maybe the other centers are better.

Aptronix Service Center in Parklane CVK building it worst service Center they doesn’t have knowledge to do the phone service, foe every customer they ask it’s under warranty or out of warranty if we say under warranty tell to seat or if we say out of warranty it’s not repairable what’s the problem they don’t ask them when we get angry then they ask for the problem and they say to seat and make us to seat hours together they don’t think about customer kept job leave or came out of his business time and all they simple make us to seat and more over Parklane means very Center of the city and customer flow will be more they have to maintain minimum 5 member staff to attained customer but only 2 or 3 members will be there and in that one person named Mr. Rakesh ( Senior Executive) is very much irresponsible about customer they were around 15 customers waiting and no seating place he was not attending customer and doing some other work which they can do later on when customers are not there .And my problem is Iwatch was not getting updated so I asked him means so he said you have to submit your watch and phone both to resolve the problem and you have to make backup and come because your backup will removed so I asked him it’s a problem in watch why I should give phone and that to 24 hours so he said you have to sir it’s our protocol so I said ok and came out and went to small accessories shop where I buy phone case and all so he said me how to resolve the issue so I tried in that way within 1 hour it’s done . Next day I went to again service Center to let them know and said them not to trouble the customer like that we are paying lakhs of rupees in apple products while we purchase . Please help customers don’t trouble I said at that time he is not even answering anything only he says our protocol the word they trained by Apple I think so.Please take action on Mr. Rakesh Senior excutive and help other customers and please don’t repeat it. We think so it will not repeat at our next visit .

Hello its a Nice store ,they provide good service and its near to patny center near to CTC computer bazar ,they provide product genuine test .Take left from the Paradise signal towards patny center near to the first uturn on left you find .Store is in the Ground floor and service store is in the first floor .Service available for Mac book,Air ,iPads ,iPods and no service for apple watch no service only replacement with new product terms and conditions are applicable .Screen replacementHave a great time .

Very good service and the staff is kind, good experience.

The staff was very patient and accommodating

I seriously dont understand why they have provided a number when they never pick up any calls. The worst service ever! I would rather not buy any iphone from next time if this is the case . During this pandemic the least we all expect is to pick up the calls so that we dont have to come to the store. Very unprofessional!

Worst place ever dont ever visit here very rude and abusive

Without proper testing they charged bill 590

All kinds of drama done by the servicing staff here except fixing the issue. I really doubt their skills. All they are good at is appear as if they are premium, but no solution. Better go with a 3rd party vendors. These guys dont have that service mindset. I visited Apple service centers in Australia and even in Europe... Comparatively the service levels, technical skills are dismal here.

Pathetic service. Dont waste your time.

Extremely poor service.

Worst place dont visit here they will give you life threats

I love Apple productsThe most useful devices one of most worlds famous app store 😆

Good service and Ganesh is very marvelous.

Good one

Non friendly staff and no valid information is given..not at all a good service center..never vist it for services

Good service.People are friendly.If you know the area it is easy to locate.But if you have no clue about the place it is little difficult but you can see the Aptronix board outside the mall.

[Regarding the service center]The technicians do not have authorization to perform even a lot of simple repairs. I had an issue wherein the screws holding the vibration motor in place needed to be tightened, and the technicians told me my only option was to pay ₹30k and get a replacement, or to get an entirely new phone altogether. It is such a simple repair, yet they refused to perform it. If you own an iPhone and decide to go here, know that they will probably be allowed to only replace your device’s display or battery, but not much else.

Good service centre and very patient people if smeone want to get your iPhone repaired book an appointment prior at locate.apple.com

Worst place ever to visit

Service centre people tell one thing about the device and Apple web chat people tell another thing. Poor.

Pathetic Service. Worst place to visit. Ruining the brand name Apple. Poor knowledge of the Products. They don’t even know what’s double tap function on Apple Pencil 2nd Generation. They promised that it’ll be replaced if the problem persists even after software update. Later they changed their words saying that it can’t be replaced as it’s having very very small scratch at the bottom. Went to Conquer Technologies and told the problem. They had a look and gave me a brand new Pencil the very next day as its under warranty.

No response for sales or service for calls. Not even one star eligible. Bad experience.

Waste service center all of hyd

Excellent Working 👍

Good service from the staff and they explain very well. I had issues with my MacBook Pro screen. My laptop screen was not working. It was blank( flexgate issue). I didn’t had to pay anything. It was free of cost and got my laptops screen replaced with new one. Very satisfied with the service

Very bad experienced, bad service center

One of the worst store Ive ever visited, zero customer service, very rude and causes inconvenience.

Staff is rude.. They wouldnt address inssue unless you have a appointment..Getting appointment is a tough task as you couldnt get it for months..Waste of visiting place unless u have a online appointment.. if u font have any they are asking us to leave the decive and buy a new one.

Sales executive was very friendly and was very helpful in suggesting me.

The staff is not supportive. They fix the device only when you have the appointment. Upon questioning the talk rudely. Prefer conquer store instead. Its waste of time going there without appointment.

PATHETIC STAFF no response to walkin customersNo idea of cost and offersJust walked out dissatisfied 23rdJuly 1250hrs

Service center doesn’t answer the calls or respond to emails just to get a scheduled service appointment.

Aptronix centre is an excellent ,but the employees are not received properly and they are hesitanting about asking little doubts ,

No responsibilities for the employees not at all trained they will never pick the calls worst service if a customer reach to service centre they don’t even respect customer especially counter executive for what is he so showing off he should know, you will never get a solution for your apple product.

Waste of time, worst staff, Do not go here! “They don’t even know minimum knowledge about the device”! If they don’t know about the problem we got, they will simply say there is no service for this! They don’t even check or ask higher authorities also! Irresponsible staff!I went for my iPhone XS problem! And they Said there is no service or replacement for this even though it is under warranty! But I went to “conquer technologies”, there I got a replacement for a new mobile! (Not refurbished, I got a brand new iPhone Xs) With in 5 days! Better go to conquer technologies to get solved your problem quickly!

It’s one the worst service centre they wont give any update nor respond to your calls or message .

I have taken my iPad as it was not getting opened. They checked and said that I have to replace it and to recheck I have been to another authorised apple store in ameerpet. There also they said the same thing. And i rechecked myself by reinstalling new software and bingo its been really working well. If you go based on these ppl advice then definitely you will lose so much. Please dont trust them take 2 -3 opinions from different authorised centres before replacing .

Easy to locate store very neatly maintenance at store loacted at heart of Hyderabad..

I had visited thrice for my problem of iphone connecting to MAC.They are always in rush and hush you away giving some oral suggestions. My mac was running fit and fine except connection error to iphone. The guys told me do a few steps at home and sent me away. I tried all steps mentioned and mac got stuck. When i visited branch again he said do something new and restart and when i tired it hanged. Now same guy tells me motherborad need replacement. I dont think they are there for customers help, they just want sales and replacement jobs. Guys here always have an attitude and treat customers like dumbos. Wish apple had better friendly teams like One-plus has. V sorry to have bought mac here and visiting here.

These guys once they have your devices never follow up. They don’t call you back and when you call them they don’t answer. They never take the call. It’s been over 1 week that I left my product with them and they said it’ll take 2-3 days. It’s been a week. I’ve been calling them since and yet. Nothing. No follow up. They leave us hanging. And when we go to the store they ask for an appointment, how to make an appointment if they never take their call!! When do we know to make an appointment. Seriously!!!!

Worst place ever visited dont go here

I went to this service center to fix storage issue, but they checked and suggested to reinstall the OS to fix the issue. but I did further analysis and was able to fix it by myself by clearing up/deleting the system backed up files. Also they are not very responsible, 1st day the network was down and 2nd day the hard drive which they should have to reinstall the OS is not available at the service center. Good that they have asked me to come back again and postponed it, mean time I could able to fix it by my self.

Very good service from the service center. But contact the service center before going because some spare parts are out of stock. We can complete our work in maximum 2 hrs

This aptronix service center is the worst service center in Hyderabad, no respect to the customer employees are not at all trained and for sure if you give your mobile for service you will get additional problems.

Worst service. Very late they dont even answer the calls

They are ready to identify the problem. Mostly they return and say dust is there.

Good service provider.

Generally we face different experience than we expected at service centres. But, This time I didnt face any issues. But, Product got replaced in a month that is bit not satisfying.

My IPhone went blank suddenly. I went to this park lane service center.The person at counter never bothered to check the real problem in the phone. Just he put phone on charge for a few minutes and returned the phone saying the problem is in motherboard.He said changing the motherboard will be costly and suggested me to buy a new one or go for exchange.I took back my phone and walked out.Then I went to a local shop in my area and showed him the phone. He checked the phone and said that the problem is in the display and if you change this it will work perfectly. I gave him the phone and the next day he returned the phone in a perfectly working condition even changing the broken glass making it as if a new phone just at a fractional cost of 2k + and it is working without any problem. He said there is no problem with motherboard or battery and everything is perfect. I am surprised why a reputed service center doesnt bother to repair/service the phone when a local shop is able to do it. I think they do this deliberately making the customer to buy a new one. This is how big companys like Apple cheating their customers. Very pathetic.

They opens the shop at 11 AM. Customer caring is not better. Salesman become arrogant when ask question again due to poor hearing. Collected 100 Rupees more than billing amount by swiping debit card. But I noticed very late because of my emergency travel to Mumbai. So please take care about your payment.

Good

Good

When we call them they say closing time is 7. But when we go at 6.35 they say using tokens is closed. They could have conveyed the same over phone. We would not have taken pain in reaching them in traffic. Worst customer care.

The all electronics store. You get almost all types of electronics here. The security guards are not friendly. If you leave your vehicle in their parking and go somewhere else you will hear the cribbing and wage looks. Other than that the store is great.

They dont answer to calls andalso never give a proper response. They are very impolite. So disappointing to visit this service center

Apple authorized store