We went into the source for head phones and the sales staff Devin was a great help. He directed us to where the head phones were and explained the different ones that are compatible with PS4. After talking with him for a few mins and asking about cell phone providers we decided to purchase cell phone carrier with him also. Devin was very knowledgeable, professional, and friendly. I would highly recommend for cellphone carriers to go talk to Devin at the Source u will not go wrong.

After the Sarnia store setup everything we required from Bell exactly as we wanted it, Bell cancelled everything without a word. After 2 exceptionally frustrating months of Bell screwing with and messing up every part of the account, including sending the wrong equipment, we went back to the Sarnia store. Tyler, again, figured out the issues and fixed everything quickly. Tyler had even kept the equipment that we required and that hed had shipped to the store for the original order. The Source & the Sarnia staff should be managing all things Bell, since Bell staff obviously cant.

Have shopped at this Source location on a number of occasions, customer service from Hayley and Tyler is exceptional!

Place is pricey unless you get a deal like Black Friday week. Good return policy tho

The staff at the Sarnia location, especially Devin and Tyler, are absolutely fantastic! Needed to have Bell services installed at a remote home, which can be challenging. These two gents have worked amazingly hard to make sure everything is in order and exactly what was wanted!

Knowledgable, helpful staff, always my go-to place for anything electronic

Great product selection and fair prices.

This is a great store always eager to assist customers efficiently and with a friendly and helpful disposition and knowledgeable manner.

This is a great store. They are very helpful and know their products. I got great gifts here for my family.

Any time I dealt there, I was always happy with the people, service and product purchased. Two years ago I purchased a V tech 2 unit telephone set. Today the base unit wasnt working - wasnt charging the hand set, so upon calling the store and speaking with the associate on duty, he said just bring in the complete set and I would be taken care of since I had purchased the extended warranty. He gave me a complete new set and I still have another 11 months of warranty left.

I bought my phone and cell phone plan (virgin) through this source location. At the time they offered a 3-year warranty that covered 1 battery repair, 1 screen repair, as well as manufactures defects and ware and tare unlimited for 3 full years without having to pay the deductible. I was experiencing issues with my battery so I went in to discuss my options. The manager I talked to told me my warrant was through virgin (incorrect), so I called virgin and they told me I had no warranty. I returned to the source, got misinformation, called virgin, returned to the source. I was told my options were to break my phone use my 1 repair (under a warranty I didn’t have) and pay the 150$ deductible or “upgrade” (buy another phone through monthly payments) and pay 50.00$ to pay the remaining balance of my broken phone and void my warranty. If I took their advice I would have paid a lot of money for a new phone and lost my warranty for a phone that should be repaired for free. Another manager entered the scene, lets call him Paul and he informed everyone I had the old warranty therefore I get free repair without paying the deductible so there would be no point in my “upgrading” (saving me hundreds of dollars by not buying a new phone (600$), not paying deductible ($150) and voiding my $300 warranty). So I sent my phone in for a new battery, well apparently there was an issue with the circuitry (covered under warranty unlimited times for 3 years) which also fried my battery, so now because of a circuit issue I have spent my 1 free battery repair. Because of all of this I would never go to this source location. Employees show a lack of knowledge towards there own products and simply lack customer service. The only reason I’m giving them a 2/5 is because Paul is lifesaving and knowledgeable, simply by giving me what I paid for.

I had bought tempered glass protection from this place and they said it has life time warranty and when I went there to claim it they said it is not available and they will not provide any service.Worst shop ever

My experience at the Source was & always is awesome. Those guys in there are so very helpful & go above & beyond to help & see that all questions are answered.

Very nice people, they take their time to help you 😊

I went into this store location and placed an order for an iPAD 128GB as they did not have this model in stock. The total sale came to $720 and went through my bank account immediately. As soon as the associate completed the order he said there was an issue. I never received a receipt for my purchase and order nor did I receive an email for it as I was supposed to. He said come back in 30 minutes if I didnt receive the confirmation email. Well, I had to go back to the store. He called whoever to check the status of my order and it couldnt be found. He then proceeded to write ALL my credit card information on a piece of paper and said he would send an email and let me know the results. Meanwhile, I am out $720 with no proof whatsoever other than a credit card purchase and he expected me to leave the store like that! I told him to cancel the order and give my money back and I was told a return takes 3 to 5 business days. What return??? A return implies you received something to return! While I was waiting for him to send an email to whoever, 3 other associates made mistakes with other customers as well, activating an iPhone 7S incorrectly making that customer wait an extreme amount of time with a toddler in foot. Unbelievable!!! I was able to get in writing with the associates business card and signature of what he did for proof and took the paper that he written my personal information on for anyone to see on the counter. Do not use this store. The associates have no clue what they are doing!! Buyer beware.

I went to get a cordless phone. Thehelp was very good and nice If youShave a problemTake it back. All you need to know is your postal code. No bill needed.

Okay now these people are great they go above what they should to get you set up with what you need I got 2 tablets and 2 cell phones and lots of store credit and they are friendly and always smiling great job guys keep up the great work

Friendly, helpful staff. Decent selection. Can order online and pick up in store.

Interested in selling only, not in customer service. Non-professional way of talking to customer when you share your concern over the phone.

Great customer service I really like those guys.

People that work there are more interested in talking to each other than helping you on top of that they have no knowledge on their products

It would have been much more pleasant of an experience if the staff were more knowledgeable about the products.

Excellent they had some adapters I was looking for that no one else in town had

Great deals

Always like the Source: lots of good products and helpful staff.

The manager and staff were very helpful and. prompt.

This place use to be good now they only sell cellphones

Great service!

Helpful knowledgeable staff. A bit pricey.

Helpful, knowledgeable staff. Well stocked but small store.

Prices are high but good quality products.

The best overall electronics store I have EVER been in. They were able to solve problems no other store could...hell they even solved issues that I didnt know I had.

I called and never had anyone pick up the phone instead I was just sent through their main call answering system! Grrrrrrr

They know their stuff.

Great store

Friendly staff, very knowledgeable and helpful.

I had first and last visit to this store for phone plan, found out plan price they told while selling is not what you pay...Lie for 1dollar less than actual plan and when you call for that they will laugh at you for that and will tell you they can’t do anything about it...worst customer service experience I ever had.

The source (aka Radio Shack) has changed over the years. Less products and lazier staff.

I only go there once in a while

It was an excellent visit

Its a ggggreat store

Nice store

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