Staff is so helpful. Always has stock in. Store is very well kept.

Love it at staples for copying and printing my documents. I even picked up a FedEx package here a few years ago, it came from the Shopping Channel. There is an employee in the printing area that is awesome.

Great Staples location. Staff are always available to help. Ive been shopping here for years and I dont think that Ive ever gone in and not had a staff member approach to ask if I needed help. Excellent customer service.

They offer a service to shrink and laminate your covid 19 vaccination notice from the government paper copy or from your phone. Less than $6 for my wife and I.

Shout-out to Joe.I went to get an office chair and he helped me get one. What the shout-out for?He insisted on carrying the 30lb chair to my car and for being a great salesman.

I was at the store this evening aug 13th 2021 I was waited on by a gentlemen in the service center for faxes His service and professional work ethic was amazing I am very impressed The store as awesome workers

Always have what I need and staff seems very helpful

Guy in the photocopy customer service area is really good at his job. Helped me out of a jam.

Best place for finding whatever you need for your any size business. The tech support team is professional and helping. Associates are happy to assist and answers all the questions and find answers really quick

Great staff great store

Dropped off covid shot papers to get laminated

Poor customer service I received at this branch had an issue an a lady called Christine was very rude to me. Was absolutely no help in helping me resolve a very simple problem.

Horrible customer service, staff is very rude. Their machine doesn’t work properly I got charged for nothing. Never recommend this place to anyone

I had to fedex a laptop and did not have the proper box...with limited product a clerk named Camila went out of her way to help me. Over the top friendliness. Thanks!

I understand Black Friday week just ended but they had 0 stock of ANY basic laptop. Cheapest one was 399.99. They had 4 advertised UN that price range yet sold out and didnt know when next stock was due in. Staff running all over the place. Place very disorganized. Go to Best Buy for an overall better experience.

Quick and friendly service on everything, even photocopies.

Great store friendly service always!

Used to get great, friendly service at this store. Since Covid, the majority of the staff treat everyone like lepers! They are EXTREMELY rude, and bark marching orders at you the moment you step inside the door! I’m not going back

Disgusting customer service .... rude and inconsistent business practices. One day the online order is placed in my back seat of vehicle. The next time I pick up they won’t come near and place the product on the hood of vehicle! I’m so tired of each business making up their own damn rules! Government rules excuse is getting old!! Then, you come out and hand a receipt to another car that pulled up!! What the h****! Won’t shop again!!!

Good service. Great covid response. Even during the pandemic and the distancing we were able to ask the associate all the questions we needed to and buy the product we needed right away!

Great place!! Staff was right there to answer my question on computers software!

Great product selection, prices could be a little lower.

I was not able to find a simple ball point pen refill anywhere else and was quite sure Staples would have them for sure. Upon arriving, and having a quick look, FOUND IT ! ! $3.99 for 2 pack, you cut to length for your own pen. Most pens are just use and throw away, but this one, I really enjoy everything about it. Has the right grip which makes it a joy to write with. Very happy the I was able to find the refill at Staples.

I received an email stating my order was ready for pickup. I drove all the way to the store just to find out there are certain pick up times. Wasted my time due to the company being unable to provide crucial and simple information which should be mandatory in every CONFIRMATION email.

They were Its ridiculous in the procedures they had for returning stuff

Great Service, on time delivery, offers free shipping due to COVID-19. Can do online order, curb side pickup, in store shopping. Great customer service, excellent tech support.

This is the store I go for my office supplies. In fact a few months ago I bought the Epson Super Tank best thing I bought recently.

When I first went to Staples I only came to print off a resume but soon I was in for more than just that they made me feel welcomed and they were very helpful since I didnt know how to print anything at Staples I was very gracious for there service and after I was done printing I bought a bag to hold my copys in and even then I recieved above average customer service from people who should be paid alot more for their commitment to the customer experience!

Nice service was well maintained according to safety guidelines and customers were treated very well it was good experience being there

The staff are nice and the supplies are pretty good. The warranties on computers are practically worthless. I had a laptop repaired and it came back without a screw and they had used a simple masking tape inside for to try to fix it.

Very rude customer service. I regret that I was a customer. Even charged same day delivery fee but haven’t delivered.

Excellent covid protocol, exceptional customer service!

Couldnt use their fax service even though I was at the door. Was turned down and left with the answer well sorry

Went shopping for ink cartridge for fountain pen. In stock. Good pricing

Very helpful when I bought my new printer. Wish I could remember the clerks name. He was very good at his job.

Expensive, but they know what theyre doing.

Awesome service

Need more staffing, trying to get thrugh to the store on the phone is insane!But when you get the right person to assist you, they are great in assisting you.Need more staff in their computer dept...But, I will continue to shop there because they are the best game in town regarding computers/

Found what I needed

Went to pickup a printer from this location back a month ago. Spent roughly twenty minutes trying to get someone that was able to grab the printer from the large self. Took a store manager to actually grab the product, overall the store is wonderful but could use with more people on the main floor assisting customers.

Top notch manager who leads by example. Staff have excellent customer service skills and print jobs are always done correctly and on time. I have used the Sarnia print shop several times, and always have great experiences in store.

The printing service agent was second to none! Very helpful, courteous, professional and efficient at his job. It showed that both he and the service manager wanted the best for my needs for my little business adventure and encouraged me for my success.

Glad to have a Staples here. But They promise you a $10 gift card if you spend $50, and then withhold it for 2 or 3 weeks. Whats the deal?

Excellent service at the print shop... going the extra mile for customer satisfaction

I was informed today at Staples that I had to remove my backpack and leave it at the front of the store. I willbe taking my business elsewhere from now on.

Print centre is amazing! Young gentleman working there today (Sat Jan 5 2019 at 2:48pm) handled my printing request like a true professional. He went above and beyond to get it right. It is so refreshing to meet young people who really know what they are doing, can problem-solve when things dont go right without getting frazzled and I still walked out (same visit) with exactly what I wanted ... and more. Thank you.

Store #89 Kimberly was awesome. I lost a receipt after making a big purchase for work, which they had all helped me make. She took the effort to print, scan, email the copy of receipt to me as I was located in Toronto and couldnt be at Sarnia store in-person. Thanks for going over and beyond, always buying from Staples.

Quick and friendly service!!

A friendly and knowledgeable staff helped me print out pictures and choose a new router that suits my needs

Staples does not provide receipts for on-line purchases. Every time you have to call in and ask for it. Such a waste of time. Customer service just continues to lie to you that the problem is being worked on. This has been going on for months and months if not over a year. I am done shopping with Staples on-line now. Cant even provide the basic elements of a transaction.

Super helpful staff. Well stocked store.

STAPLES - what a great store. Lynn (the mgr), Adam (tech guy), Christine (supervisor), Al (copy centre go to guy) are a great team. I shop here for everything I can & only go elsewhere when I have to. 5 stars!!

I went and had a photo laminated and they only took about ten minutes. Very prompt

Sales people are friendly and very helpful. This place can be pricey.

I had purchased office supplies for work on my company credit card and then misplaced the receipt. I got through on my call within 2 minutes and the same day, I had my receipt in my email inbox. Incredibly helpful and I appreciate how quickly this was done.Thank you!

With the exception of the occasional associate who lacks to necessary customer service demeanour, the Staples Sarnia store is well-staffed with a helpful Sales Team who are always ready and eager to serve and answer my questions; plus the store always manages to have what I am looking for so I never leave disappointed or empty-handed.

I like this place. Staff knowledgeable and helpful. They make it easy . I suspect they are under inet sales pressure, but they work hard to add value to the in-store experience

I was about to shop here but then I was approached by kanul he asked me if I needed help I told him Im good then all he did was fallow me around the store. There is helping someone then there is pestering I got so feed up I just left.

Totally dreadful. All I wanted was one simple photo copy. Told to return tomorrow!!! Thanks for nothing.Nice service eh??????? Not!!!!!

Got what I needed and sales people knew where it was located quickly!!

Always great service at staples and clean and well stocked.

Good service. They had the computer parts we needed.

They are cooperative.

I think this store is the best! They have always helped me and gone out of there way to do things with in my means. The service department has always done a great job and I go there with out hesitation.They do know their stuff. I went to a couple of places and no one came up with the solution I needed but the staff here did! And it ended up saving me. Thank you to Adam.

I gave this a one star, as there is no option to choose zero. Horrible customer service in the print department. When you can get someones attention, they treat you like an inconvenience, not a customer. The WIFI conveniently does not work, leaving you to have to use their pay per minute service. Using their pay per minute internet simply to access one document, left me with a $2.36 fee, and no document. The one and only computer terminal they have for customers to use is slower than dial-up, then you get to sit and wait for the dreaded failed attempt page. Thus you pay for nothing. Also, contrary to what you are told, you are billed $1.00 right off the top, before the .30 begins. Guess in this day and age it is just faster to do it yourself at home, rather than stopping into Staples for convenience. or speedy service.

Shopping for school supplies.. great selection. Prices not bad

Excellent helpful customer service got what we wanted and completed the transaction without fuss or bother

Bad technical service, followed by poor handling by management. All the promises during sale was evaporated right after the purchase.I bought a demo laptop on friday and was told it would be ready the same day but if they didnt call me, Saturday for sure. Obviously no one called on Friday. I went to the store on saturday to only find out it is not ready and wont be ready until next day. So at this point I am thinking, I was already failed twice and what assurances do I have that I will have this laptop within next week or month.When I openly said this is bad service from the get go and I want to return the laptop, manager wouldnt even come out to apologize or explain or simply assure me that this isnt staples they know, that this is only an unfortunate event which will not repeat again or something.So 2, 3 trips to the store, hours in researching and purchasing, and I did not even get a sorry.Think twice before walking into this staples store people. Not worth your time and money.

Great Epson Printer thank you

Friendly staff and some good deals in clearance

Quick, friendly service! Ya gotta shop here!

Wonderful staff, clean and safe place.

Been a customer for years and always will be. most times have what i need and prices are resonable. great customer service. i would recommend staples to all of my friends who are looking for good prices on general office supplies and office furnature.

Young man works the copy and print department every time I visit. Seems happy all the time and is a good ethical worker

Great friendly service! My go to place for my kids school supplies.

Awesome Purchasing experience!Thank you!

Horrible service and the machines at the print center most certainly do not work .. I spent over 30 minutes standing at a printer trying every possible outlet they claim to offer to print you documents and in the end had to leave after frustration with none of my documents printed. On top of that you think if you saw a customer standing at one of your printers for over 30 minutes struggling you would think to say something to them.. nope.. the guy working there walked around and did not even acknowledge me or ask if I needed any assistance.. very displeased with staples

Quick with friendly service received help the moment I walked in Bravo.

Good variety and helpful staff.

Great staff that help the customers instantly. Great value in their products.

Received excellent service....Adam in the tech department was most helpful and made sure I was happy with my purchase, thank you

Staff is not very helpful, when you can find someone. The only way to order a product is thru the worst touch screen computer, that is just their website. Prices are ok, not great. Only go here for traditional office products, stay away from the tech area!Copy center is good and staff there are good.

Thank you so much for helping with my tablet this morning.kr.

Name stamps available to order

Found what I needed for back to school. Most were cheaper then Wal-Mart and better quality.

Great place with good prices to shop for office supplies

Horrible service. Teenage kids acting like they know stuff and talking down to you. Many employees but none want to help. My computer broke, they didnt call me with a diagnosis and when I came I told them that I was very disappointed in the service and the product and he started talking like I was an idiot for buying an Acer (which future shop recommended) . I would never buy a computer or any electronics from this store again.

Brilliant management

I would STRONGLY recommend not purchasing anything from this store.Most certainly not a gift for anyone.As it was just Christmas 3 days ago, I received a lovely gift of a keyboard for my iPad. Unfortunately, the keyboard was not the one I was looking for. I looked online at Staples flyer, given that it was boxing day the next day. I was very pleased to see that the one I wanted would be on sale.I then go in the next day to/trade the one I received as my gift for the one I wanted. The lady told me I was unable to do exchanges or refunds on Boxing Day.This is understandable.I totally get it and was happy and said not a problem, I would just pay for the keyboard I wanted now, as it would not be on sale the following day and that I would just come in at a later date too return the other one.I paid for the keyboard with a one hundred dollar bill and she gave me quite a difficult time about that. She almost gave me the ring amount of change back after taking about 5 mins in the back getting the change, or whatever it was sh was doing. Even still, that was fine. I understand a lot of business do not like taking 100 dollar bills. I left the store and was happy with the purchase I had made and the deal I got.I went back in today (December 28 at approximately 7pm), to return the keyboard that was the gift.It was my Mother who gave me the gift and she knows how picky I am. She gave me the receipt when giving me the gift, just in case I wanted to return it for a different one or in case it didnt work for my iPad. She had even paid extra for the insurance on it.I went into the London Road location in Sarnia, Ontario. Receipt and keyboard in hand. The young lady working looked over everything then stared to type on the computer. She asked me if I had the AirMiles card that was used a the time of purchase. I explained that I did not as it was given to me as a gift.She then called, who I assume was her manager. I could her her answer to her manager a few things such as how much my return was and what it was I was returning. After a few mins she said, We will let it slide this time.Okay, thank you.... (Start asking everyone that give you a gift for them to give you their secondary AirMiles card. You might need it one day). I would even give them my own AirMiles if it was such a big issues. I never have had a good use for them and they never added up for barley anything anyway. I would not mind. Plus, I just wanted to go home after a long day at work.After proceeding with the refund, the cashier then asked me for the debit card used to purchase the GIFT.......I told her I do not have the debit card, as I said, this was a gift. She then told me I was only able to get store credit because I did not have the debit card. Seeing as I already got what I wanted from Staples on Boxing Day, I have no use for a gift card. And I wasnt exactly planning on spending my own money on the keyboard and that is why I asked for it as a Christmas present.......She was quite red and said there is nothing she can do that store policy.This policy honestly makes no sense. First of all, I was not told this on Boxing Day when I told the lady I would bring it back at a later date. Secondly, this defeats the whole3 point of a gift receipt. Also, it could very well be that whomever bought a gift doesnt live in town. Your policy is then saying I have to fly to wherever they live, tell them, sorry I dont really like the gift you bought me, May I borrow your debit card, and have your PIN number because I have to take it back. Oh yes, and your AirMiles. Fly back to return the keyboard, then fly back to return the debit and AirMiles card?I can assume this is exactly what the owners and investors of Staples hope will happen. Especially at Christmas time. Even when my Mother was purchasing the keyboard, and extra insurance, never once was this return policy explained.Furthermore, no where are receipt does it say that I need the exact medium use to make the purchase to return it.CONT...................

Great prices and computer repair services too.

Usually can get help when I need it.

In and out visit but it was handled well and they had what I needed in stock

Can NEVER get someone to answer the phone when I call there. Always put on hold... Same when I go there... NEVER enough staff. Cannot find someone to ask questions... have to go to cashier.

280% mark up on labour for computer repairs. Support your local businesses & not this money hungry sweat shop.

Expensive place to go print your documents but seeing as downtown no longer has a computer service seems its the only place in town to get this done 🤦‍♂️😭🤦‍♂️

Went for photocopies. Staff was very helpful

I pickup my printer paper in bulk and my ink cartridges

Excellent service by Al at business counter

Getting cards designed and printed was blissfully easy

Great experience.