Dont work with this company. Cheater. Dont pay money for carrier!!!

I am writing in reference to my experience with the logistics of this company FERCAM LOGISTIC & TRASPORT: if I could give zero, that would be the vote. Goods on delivery, I stay at home, taking vacation. I go down to the garage on the street level (where the cell phone takes very well) and inevitably the courier passes, intercom, does not find me and DOES NOT CALL as everyone does: 10.50 am. I go back to the front door at 10.56, the time when I immediately send an email in which I also attach a photo confirming what happened and I call the company. But being the patron saint I had to wait until the following day. They tell me that the courier is not required to call anyone, that the delivery will be on a date to be defined and the goods will go into storage. All this for not making a call, like all the couriers of competing companies. Im sorry because even the company where I bought the goods will not see me again, if they rely on this service