Judge a company by their return policy. I saw they had a 30 day return program, so I purchased 2 desks and a chair to try. Chair is good, but desks size didnt work for me so I wanted to return them. I come to find out if your order is more than $1,000 or more than 3 items, YOU DONT GET A REFUND OPTION. That means if you order their L-Shaped desk, YOU CANT get a refund. This companies return policy is worse than a sleezy used car salesmen.

My chair is great, although it doesnt recline it is extremely comfortable and gave me confidence to purchase a full set of equipment. Everything that gets here seems to be well worth the money... if it gets here. I spent an entire day taking breaking down my old setup and getting ready for this new desk and for the first few days after my order it only showed two packages as the desk, they arrive only for me to see the third is not shipping UPS and wont be here the same time as the other two. I check on the tracking number and my table tops are local and havent moved in days. I went to the facility to see if I could pick up, spent multiple hours waiting only for them to tell me they lost it. Ive since been looking for a support phone number since I cant seem to get a response on social media or though email.

Regardless of there product being good or not there customer service is terrible. I ordered my desk over a month ago and was expecting delivery February 9th, Now I have received an email saying I will need to wait an additional 2 MONTHS for my desk to arrive which is unacceptable. This product should only have taken 2-3 weeks to arrive or they should have given a more realistic time frame for their product to ship.

Dont fall for their marketing saying 15 days exchange policy. I just bought their Ergo chair 2 and wanted to exchange it within 15 days since the armrests are imbalance and wanted to change the colour as well. I have sent them 3 emails and called them 2 times, left voice messages but they havent got back to me yet. I understand it was Christmas so the team was on holidays but they didnt even get back to me later and offered any solution yet. Really good strategy guys give customers 15 days trial but dont reply to them for 15 days and later on tell them oh its more than 15 days now. Brilliant!

Where to begin?Not only does it take an incredible amount of time for an order to be processed and shipped, if theres anything wrong with the shipping itself the items are just lost in the process. I had ordered a desk and chair which were delivered to Address 1 as the boxes were too large to be shipped to Address 2.Once the desk and chair are set up I figure that I could also use a standing mat for all the standing Ill be doing at my new desk. The item is, I assume, much smaller than that of a desk or chair, so the shipping information allows me to use Address 2 to make the delivery direct to me. Oh boy.I dont know if its the fault of UPS, the fault of Autonomous, or the fault of mine for thinking either company would be able to comprehend a different delivery address, but my package has been delivered 3 hours away from me to somebody I have no idea who it is. The package was once in my general area, being held hostage by UPS stating that my address was incorrect. Well. I know what my shipping address is, and it certainly does exist. Had it not been a valid delivery address I would have used Address 1 again. So I try to contact UPS to update my delivery address as thats what the poorly written notice online says I should do. Oh, turns out I cant sign up for UPS address update feature unless I have an American address (Im in Canada, which Autonomous sells to/in). Okay, Ill reach out to Autonomous for them to get a hold of UPS. I call their number and receive a No agents are available. Please call back and a prompt disconnect from their phone line. No option to stay on the line for the next available agent, no information on when the next agent will be. Just try again next time. I email their customer service and receive nothing back. Just limbo.The only time I was able to facilitate a response was when I reached out via DM on Twitter. I was then emailed by a representative asking for me to provide a secondary delivery address, to which I provided Address 1 as I know they had figured out a way to successfully ship there previously. I received no acknowledgement of them receiving that update, or if they had even passed it on to UPS. *Update* They didnt pass that information back to UPS.Now, my package has been successfully delivered to somebody who I dont even know, in a city 3 hours away from me. I have nothing from Autonomous explaining what the current status is from their side, so my expectation is that whoever received it will have a nice new anti-fatigue mat.I was finally able to reach a representative via their chat feature which finally worked for once. They suggested the order gets cancelled, I receive a refund, then I place a new order with an updated delivery address.All in all. If you ever need to interact with customer experience from Autonomous, expect nothing. Expect the bare minimum, then go one level below that.

Returned item over a year ago and still have not received a refund. Phone lines are not up, emails are unanswered and dropped...I’mout a desk and my money.

No support agents are available to take your call. Please call back later. Its 3 pm in NY and they are located in California, so its noon there. Ridiculous. Wanted to buy from them, but I guess they are not interested in my business.

Customer service is very helpful. Gladly replaced entire chair when I was unable to assemble the original one. Would buy again if I need more office related furniture.

I ordered my Smart desk 2- Home office. I only received the frame so far, the table top is lost by FedEx. I called up FedEx and informed them twice still no action. I have posted my issue in autonomous.ai , its been a week, still no response. What should i do next?

I’m trying to reach them via phone/emails for the pst 2 days. When I call, the automatic answering system left me on hold for 20 minutes and cancel the call afterward. It happen on 2 differents days and during working hours. I just want to cancel my order since the link on my email doesn’t work. *Update (Jennifer quickly resolved my issue after this review)

Customer support ( Ashley F. ) at Autonomous is beyond reproach. Above and beyond is insufficient to describe the lengths Ashley / Autonomous went to resolve a small issue I had with my order.The Autonomous Kinn is a comfortable, stylish, and very affordable chair in the world of egregiously overpriced ergonomics. The numerous adjustments allow me to customize the chair for my needs, but is easy enough to adjust. So much so that my family is fighting me to get a 2nd, and trying to commandeer mine.A horrible car accident left me unable to sit down to work for extended periods of time. The Kinn chair has restored my productivity without completely depleting my bank account. I really cant say enough about how much I love this chair, and how amazing Ashley at Autonomous is.Thank you for your exceptional customer service and product!

They shipped me the wrong table top for my desk. I have sent emails and tried giving a call but their customer support lines are down. I don’t understand how someone can send a desk this big and with labels this huge, just to send the wrong item. I highly advise you take your business elsewhere.

I think Im going to like my new @autonomousdotai standing desk.Nothing to complain aboutThere is so much to admire about my new adjustable desk. I am actually typing this review from the smartdesk. For over two weeks now that I have been using the desk, I have not been able to find anything to complain about. I bought the Autonomous smartdesk 2 home edition for $299 and I am boldly stating that it was a cash well spent!! The base is very solid. It carries my gaming consoles comfortably and the weight of my wrist without a problem. I love the control panel. It is very easy to use and the display screen accurately shows the current height of the desk. The motors on each foot of the frame are actually stronger and smoother than I expected. I basically adjust the height of the desk all day long because I easily get tired of sitting. I also do this a lot at night too and it is so silent. Lovely product, wonderful company!!!

I spent $500 on a desk and I have been waiting for over one month. I only received a frame so far and the table top is lost by Fedex. It was supposed to be delivered to me on 09/09 but Fedex stopping updating since 09/03. There is no customer service at autonomous at all. They are busy with sending fancy tweets and ins but have no time to respond to customers because they already get the money! I feel I am not buying a desk, I am buying a lottery. Really disappointed and I will never buy any product from here again.

Still havent received my product after a month. I received 2 of 3 boxes and my 3rd box is sitting in their warehouse for multiple months. Trying to reach out to their customer service is a dead-end after waiting in a chat for 1.5 hours and emailing a dozen times, I received a resolution but then it wasnt executed on so my product is still in the warehouse unshipped. The boxes I have received looks like it might be a great product but none of that matters with unresponsive customer service to get my complete product. (order 423911 )

Its been over a month since I reported the faulty chair I bought from Autonomous and still have not got a real person to respond to help with replacement since it is under warranty.Actually having to result to taking legal action just to get my chair fixed. Avoid this company until they get better products and a real customer service department.

Get ready to have them take your money and receive your product 3 months later. Thats a pretty lame business practice honestly, most higher end online retailler will pull funds when the item is shipped not before.Also, I asked for the invoice to be able to legally claim taxes on my purchase. They never provided it. After exchanging several email, the company is not able to comply with Canadian requirements to charge taxes. It is illegal in Canada to charge taxes without providing a proper invoice.

Heard the operations manager Justin had left. Explains why I see so many bad reviews recently :(

Expect a very inaccurate shipment date. Ordered a chair back in May, shipment date was estimated to be in June, and it is now July. Still havent received my order yet so this review is just based on their customer service. If youre trying to reach their customer service, your best bet is waiting in a long queue for their online chat feature. Emails gets you none or a very delayed response time. Not sure why their phones are still down. There are protocols they can implement to protect customer reps from covid over the phones now.Update: My 2 star rating stands for the customer service. I started receiving several emails from Autonomous about returning a potential second chair they sent me. I never received a second chair. Funny how they only reply to customer emails in a timely manner only when they need something from us.Finally received my chair at the beginning of August and Ive had it for almost 2 months now. I am unable to write a separate review exclusively for the chair. I would give the chair a 4 star rating, so I added a star to my overall rating on this post. Its comfortable for the price. I like how its almost fully adjustable to my needs. The lumbar support can be raised and lowered, but I wish it could be adjusted to protrude more to support my lower back. Instead, I put a pillow in between my lower back and the lumbar support. Other than that, I could sit in it for hours since Im recovering from hip surgery.

I made an order back in early June for a standing desk and the cable tray attachment for it. It took 2 weeks for the cable tray to come in and 2 months for the top of my desk to come in.Now almost midway through August I still have not received the legs for my desk. I have back issues and was hoping that getting this desk would solve some of my pain, but that is yet to be seen with it taking over 2 months to even get out of a shipping container.

Clearly I am not the only one regretting purchasing something from this company. Congrats, you robbed us all! Ordered a desk over a month ago and the excuse from them is that UPS has a small trailer for all their shipments. Seriously I can come up with better excuses. How about this, I send a FedEx truck to pick up!?!? Damn I regret ordering from here!

Their SmartDesk 2 has a minimum height of 29.5, which is the wrong height for most people. I dont think they should be allowed to sell it like this. Ive been trying to work with customer service for 11 days now and they still havent offered anything reasonable.

By far and away the worst company Ive ever had the pleasure of dealing with, Id rather rip out my own wisdom teeth than deal with these lacking clowns again

Avo chair not the most comfortable. Only positive reviews published on their website.

Very bad, i can not contact the company. Nobody pick up the phone and nobody reply the email.

Customer service really sucks.

Amazing Products at Competitive prices!The company offers great products at relatively more competitive prices than most of the other brands in the same category. I ordered the filing cabinet for my office after learning about the company from a friend who had purchased an ergonomic office chair after wasting money and time in standard chairs that did not offer the much-needed comfort and were not durable enough. Although their products might seem a bit pricey to some users, they offer great value to your money due to their great design and high-quality material and parts.

Please beware of you want to experience the worst customer service ever then buy from here. They never reply to their emails and after I called them out on their instagram post they asked me to send them a DM and that too I havent received a response. Absolutely the most pathetic customer service I have ever experienced! I wish there was a negative rating they dont even deserve one star!!!!

I really wish their customer service and order fulfillment were as great as their products.

Seems like they are overloaded with orders , customer support is suffering badly. I have not been able to change my order in 2 days, ive been waiting on chat line for 2 hours and I emailed them back 5 times over 3 days. No response yet. How do i get their attention?So far on chat my experience is the same as others here, online chat (hours spent day after day in their chat queue, which I suspect is faked; it never gets down to 1 and no one ever comes online to chat), and multiple emails, Ive never heard one word from them.

Customer service is a bad joke!

I ordered this motorized smart desk thinking it was a great deal. You get what you pay for.I open the packaging and noticed the paint chipping off the P1 Legs with motors. The P3 Crossbar Ends do not fit flush with the P1 Legs. The predrilled holes were not symmetrically aligned. The desktop width on each end protruding beyond the frame width was uneven. The dual motors do not work.Attempted to contact the, did not get a fast reply. I left a review on their site however they will only pick five star reviews to be shown on their site. Initially unhappy with the product however finally received a reply from Vanessa.After resetting the motor per Vanessas instructions, the desk finally works!

My experience with this company started out just fine. Read reviews, wanted to support a smaller company, etc. So I ordered my desk on December 1st. It said the estimated delivery date would be the 10th - 13th. Excellent, now I could plan accordingly to have someone available to help lift the desk inside and help make it, since I am disabled and cannot lift heavy objects. Well, I waited. And waited. And didnt get an update on shipping. So I emailed the Great Customer Experience Lead, Mark. And didnt get a response for a couple days. So I emailed again. And again. And again. And no response for 4 separate emails over a two week period. When I finally was able to call in and get hold of someone, the answer was well, were really behind on everything. They had no idea when my product, which they charged me for and took my money 3 weeks earlier, would be shipped. Goodbye having someone help me to carry it in. Because I was taking off for the holidays, once I did have another long call with customer service, it would be coming after I was gone. So, having 2 gigantic packages sitting on the doorstep was essentially a sign to people hey, nobody is home, come rob me! Although thankfully it got here just in time for me to leave (and 21 days after I ordered it), I had to pay someone to come bring it inside because I couldnt.Once I did get someone to build it for me (thank goodness otherwise it would still be sitting in the boxes), it took quite the long time and effort to build. And more than a month after I ordered it, I finally started using it. Or trying to use it. The motors are awful. They shake the entire desk and several of the items on the desk get knocked over (have to now keep it clear of just about everything besides my laptop and monitor). Something warped on the way from shipping, so the desk itself wobbles often. It feels cheap, like something I could have built as a teenager in Shop class. By far the worst product Ive purchased in years. And unless I hire someone to come take it apart, load it into the boxes, and physically take it somewhere to be shipped, Im stuck with it. Guess that when I eventually move, itll be sent to the recycling center (not Goodwill - Im not going to burden someone with this lemon).Great thing is that Mark, the Great Customer Experience Lead, still likes to email me with offers on other Awful Autonomous products, and requested a review. So, heres the review, Mark! Thanks for ignoring my multiple emails, not helping me whatsoever, and making me suspect youre just a bot.If youve made it this far - dont buy from this company. They dont know how to treat their customers, dont know how to fulfill a simple order, dont know how to make a good quality product, and dont know what they are doing.TL,DR: It took them much longer to send the product, customer service was unresponsive after several emails, they send me automated emails spamming me. The product took way too long to build and is cheap quality. I wasted my money.

Love it!