I’m very grateful to the Four Points by Sheraton Changchun for the marvelous experience I have every time I stay here. Not only for the upgrade and loyalty recognition but also for the warmest feeling staff of the hotel providing. Especially front office team lead by Johnny, it is every time like meeting old friends! Thank you very much! Will be coming again and again!

As usually, have to praise all branches of Sheraton hotels. Pleasant stay with king bed (if you are member of SPG), solid breakfast (my highest priority) and generally good atmosphere, is a way how to really enjoy short sojourn in foreign country. Really nice staff work here. Thank you and nice day!

To live at a hotel can be a big challenge.Glad that Jenya is there at the Four Points in Changchun, that she speaks fluently several languages including English and Chinese and that she has the sense of the western customers’ expectations as well as I can see a good knowledge of the Chinese customers’ expectations. She is always willing to help and to get feedback in order to improve the quality of the hotel service.Only by accepting the feedback any business can survive and progress. And this is the way for a new hotel and staff team to keep on improving their service.And it’s also so nice to come to breakfast and be welcomed and get a Coffee Expresso from Jason with his smile and professionalism, always attentive if customers need something . And get the “Good Morning Sir” from Chef How that already knows that I’ll be having two fried eggs “sunny side up” and speaks perfect English and is so friendly. And when arriving at the garage from work having the door opened and being helped when carrying some more things with me from the supermarket by the hotel security man Frank that is so professional and helpful.Thank you Jenya, Jason,Chef How, Frank and the other hotel workers at the Restaurant, Room Service, Laundry and Garage that also show interest in providing a good customer service.You’re doing the right things, don’t stop trying to learn and provide a good customer experience.I recommend Four Points by Sheraton in Changchun Hi-Tech area thanks to you, the Hotel Staff.

Very beautiful hotel, spacious, clean & comfortable room. Love the Powerful hair dryer especially come in handy in the winter -9deg c weather. The breakfast spread were very good too. Highly recommended.

We returned to the Fourpoints Changchun from a getaway to Russia and is relieved to find our upgraded suite waiting for us arranged by Seven. (Thanks dude). A hotels staff is one of the critical success factor in the hospitality business. One yardstick is by their attention to details. Waiter Xing Yuan Xu demonstrated that when my wife drank her personal tea from her thermal flask during breakfast. He has the intitiative to offer to top up the flask for her anticipating our request. Two thumbs up. The hotel was running full, apparently driven by events on our day of departure and the staff were all hands on deck. Despite this, they accommodated our request to extend our room slightly past our late checkout deadline. One knows that a hotel puts their guests first when the Front Desk Manager Herry jumped in to help out an overwhelmed concierge (yeah,it was one of those days), arranged for cabs and helped with luggages. Herry is a one-man Jilin Tourism Board, telling my wife that Changbaishan is lovely in July with the flowers in full bloom (and her asking me shall we go see that?) which probably means that we shall be returning to Jilin on my next business trip to China-Guangzhou. And yeah, well probably drop by the Fourpoints Changchun to meet some of the friends we made. Great job guys and thanks.

Upon arrival, I was greeted by Julia, who managed my check-in procedure in an extremely professional manner. She briefed me the major facilities of the hotel while escorting me to the elevator. As a platinum member, I was upgraded to a standard suite, and 4 pm check-out request was fulfilled outright which perfectly suit my need for this trip. The food selection and service of breakfast was very satisfactory. The location of the hotel, on the 3rd South Ring, might not be ideal for all people; though for those who visit the Changchun Hi-Tech Zone, I believe this is the best hotel choice.

Always feel welcomed once I step into the hotel. ALL staff is nice and manage to know my need. THANK YOU ALL!But room cleanliness needs some improvement.

Checked into the Fourpoints Changchun on the 3rd and was impressed with the hardware. Being a new hotel, its got the latest mod-cons and feels shiny and new. Ive stayed in a good number of hotels worldwide and this Fourpoints is satisfactory.The software needs polish but what they lack in finesse, they make up for with earnestness. Manager Seven, Concierge Tony, Candy, Mia are very helpful and I feel that it is a question of time before they put this Fourpoints in Changchun on the map.Ill definitely be staying there again. In fact, I am checking in tomorrow!

Eexcellent customer service from Taniya,Seven, and those managers/staffs from the reception desk and the Eatery. Always greeting us with a big shining smile. It feels good when you have stayed so long and been remembered.The only concern is the room service. It would be great if it shall make some improvement.Still recommend it.

A nice place for group travel or business meeting or several kinds of forums. Its a hotel with a beautiful environment and armed sufficient amenities can comfort you.

Always feel welcomed at this hotel. Thanks all the staff there!

I stayed in this hotel for a total of 60 days while working in Changchun. The hotel is nice and classy but when you stay this much in a foreign country, with such a different culture, not speaking their language, you need more than that. You don’t need stuff, you need people, and this hotel has it, an amazing staff that were able to make my stay in China much easier. I can’t remember the name of everyone, but I thank you all for that, and a special one for Ikea for all the attention and care she had with me.

作为CAT1的福朋喜来登，这家的硬件和服务都达到了我的期许，但价格确实比其他CAT1的福朋喜来登贵一些，套房的备品不是小瓶，而是挂在墙壁上挤压式的大份备品，让我有些廉价的感觉。中餐厅服务态度很好，但是正餐菜单上的很多菜我试了一下并不好吃，但是每个周末的茶点自助和每个工作日的午餐百元自助的菜品却十分的好吃。重点表扬前台的工作人员，赵毛毛和MIA，很贴心，还有一个我住过几次能叫上我名字的CC真的很棒，给我感觉很温暖，前台经理们也真的是很努力，服务竭尽全力了，特次表扬。但是还有待提高的地方很多，比如果Happy hour菜品和饮品不稳定（健怡可乐时有时无）；白金会员送的水果忘记比例达到一半以上（忘记了我只能打电话或者去前台自己要），早餐的种类和菜品能不能换一换，吃恶心了（华夫饼每次都要叫厨师现做，且西餐面包台无人值班）等等，以后慢慢再提意见吧。

This was a return visit for myself and family. You are within walking distance to just about anything you could want to do. Convenient for access to public transport. Ive always been extremely happy with the cleanliness of the hotel. The staff were friendly and very helpful at all times.

Good upgrade the room for elite member, dinner buffer is good as well.Staff is friendly. However there is nothing around the hotel if you want to go out for some other food.

Simply amazing. The staff is super nice, in short words... I want to live here

第一次差评！这个酒店管理存在系统性问题，住店3天共有以下状况发生：1，房间装修气味严重，但不能开窗。2，去了一次健身房，要求押房卡，等我健身结束服务员找很久没找到我的房卡，最后发现给其他房客了。此事发生时有一安保人员刚好在场，未做理睬和提供任何帮助。3，去了一次中餐厅，服务员对菜品不了解，解释说是过来帮忙的。我点了一个肉菜一个素菜一个汤，等了半小时肉菜都没上。问服务员说我没有点这个菜！4，我每晚需要用带把手的瓷杯冲药喝，第三晚临睡觉准备冲药时发现服务员收走了2个用过的杯子没有放新瓷杯！

本次是和家人一同出行，酒店离长春西站非常近，很快便可抵达酒店。酒店方为我的入住做了房型升级，并热情的介绍了酒店相关设施。孩子来的时候有点发烧，酒店工作人员得知后还送来了姜丝可乐，非常暖心。孩子的爷爷奶奶来看孩子后决定再开一间房间住下，酒店还提供了免费早饭。不仅体现了酒店方的关怀，也体现了东北人的好客和热情，使全家人都对本次入住十分满意。另外前台人员的接待明显是经过严格培训的，彬彬有礼的同时也把业务全部办理的十分顺畅，让人印象深刻，体现了酒店的管理水平。

A great hotel, but far away from everything. Inconvenient for foreign guests to get taxi, especially trying to get back to hotel without Chinese rude sharing service. On a raining day, took more than an hour to get a taxi back to hotel as ALL cabs only took order from Didi, which also offered higher fares. Going out, the hotel can get taxi for guests, so lesser an issue.

A top quality stay for my first china experience. Excellent service, location, and quality. English speaking staff. There is a nice girl called jenya who helped me a lot in this foreign city and guided me through my stay. Next time i will chose the same hotel.

One of the worse hotels we’ve ever stayed in. The only good part is the service which was great but cleanliness is something to be desired of. Our bed cover blanket had a nasty yellow stain on it and it was on the inside part of the blanket so we couldn’t see it until the next morning when we flipped over the blanket, it was really disgusting. We took a pic and show to the manager in the front desk and they gave us an upgraded room. In the upgraded room, we found towel with a nasty yellow stain mark on it and it seems it wasn’t washed at all, so once again we complained to the manager and they brought us fresh fruits for our trouble. The bathroom also smells funny and had this weird smell. We didn’t want to move again as it’s such a hassle so we just decided to stay instead of changing room again. We can’t believe a Marriott Brand four stars hotel can be this dirty! We definitely will not stay in this hotel again so people beware!

I just tryied this Hotel instead of the normal Sheraton Hotel. As a platinum member you dont have all the benefits like in the Sheraton Hotels like own Lobby with a free dinner buffet. Also the Points are less than in a Sheraton Hotel. So I bought Food from the eatery and it was not worth for this money. You have a happy hour but there are only Snacks like 3 chicken wings on a plate.It means you cant eat this stuff every single day if you stay there for more than a week. This should be improve by the Hotel.Also the Internet is horrible. As an working foreigner I Need to have a good Internet connection over Skype or over some Apps. I could had a Skype call or over some apps. This is a must for such Kind of Hotel.In General this Hotel is a normal Standard one there are no benefits for SPG members in my opinion.

25层的裙楼，正门有一个扇形的露天免费停车场，还有一个和裙楼其他公司共用的免费地下一层停车库。前台还是很有礼貌的，开始分配14楼，换成17楼。整栋楼房间似乎都可以吸烟，烟感亮红灯但不会报警。和前台说需要烟灰缸，过了超过半小时才送来，房间小，墙板边缘有大量可见灰尘。泳池和健身在7楼，需要抵押房卡换手牌（差评）！更衣间有落地玻璃窗对着外面的马路及商用楼，不知是否是单面玻璃，否则你毫无隐私，泳池墙壁一排绿苔，我是晚上9点去的，没有救生员。整体打分3/5，只能说是一家比大众快捷酒店打扫干净些的酒店，基本不会想再入住。

Dear Madame and Sirs,I tried to stay in the four points instead of the normal Sheraton. Unfortunately the stay was not at the same standard and service what I got in the Sheraton. If you stay in a long period the Internet should work properly. I couldnt use Skype or even wechat or such kind of video call.There is no real dinner for platinum members like a food buffet. Only 5 dishes was available. If I stay there around 2 or 3 weeks I cant eat theser foods every single day. I also bought food from the carte but even this food was good. After breakfast I was asking for a box for to go but the employee there told me that I need a second room number...how logical is this? So I decided to change back to the sheraton and even my colleagues are not staying there.

It is a wondeful hotel. It could provide a warm service when I checked in. It regconized platinum membership and gave a sophisticated benefit. Anyway I would like choose this hotel next time.

Amazing hotel with kind and helpful personnel. I can only recommend!

Chef How is a very nice person and also a very nice chef who has helped us in serving some delicious breakfast every day. He knew our preferences of foods and always provided the best.

酒店整体环境宽敞明亮，服务人员热情有礼，笑容真挚。事实上，我这次入住仅仅是为了万事达的一夜升金，但入住以后实在是令我感到万分满意。本来预订的标准大床升级为了豪华大床，虽然我不清楚这俩究竟有何区别，但是升级总归是让人惊喜的事情。餐饮方面，周五晚上赶上了海鲜自助，对于我这不怎么爱吃海鲜的人来说实在是有点痛苦。第二天的早餐倒是没啥问题，觉得还是很好吃的。住宿方面，很满意，床很软，很舒服，晚上躺上去既让我感觉到了支撑又没让我感到硬，枕头枕上去感觉适中，总的来说 相当舒适。尽管总体上很满意，但是依然有一些值得吐槽的地方。首先就是APP上预订不显示房价含不含早餐；其次就是热水来的相当慢，我还以为是热水坏了。

Comfortable rooms. Good breakfast. Friendly staff. Big indoor pool and gym is great being an active person. However Wi-Fi is a bit slow at evenings

Very nice room!!😃 I suggest you should go there in winter because there is beautiful views and the indoor pool but if we want to swims we must wear swimming cap 🤙🤙

半年多了，每次来长春出差都住这家酒店，一进大堂就有工作人员发自内心的微笑，早餐，晚餐包括happy hour全方位一丝不苟的服务，真的让出差成了一件很开心的事情，一来到这里就有家的感觉，这种酒店真的硬件设施不重要，当然这家也很完美，但是更重要的是训练有素的员工和把客户当作家人的态度，离一汽轿车特别近，打车7块钱之内

+ new building, clean and in a good condition+ good conditions for SPG/Marriott premium members+ rooms are really nice, modern style+ big swimming pool+ the hotel management is really helpful- hotel is in the middle of nowhere, nearly no possibilities to buy something- laundry is extremely expensive- breakfast is for Chinese people, avoid the coffee, it tastes like poisonIts a good hotel if you work at FAW-VW, but I would not stay there for holiday ;-)

Good facility. Good service. Thanks Ada for her patience and smile.

Nice hotel, comfortable rooms... Germanic theme throughout!

Prepare upgraded room to Jr.Suite. A bit far from tour site.But service is perfect.

Spacious room, awesome-looking building and reasonable price

酒店总体感觉很好：酒廊 lydia小姑娘甜美可人、服务周到、仪态大方，在酒廊绝对是不可或缺的人才；白金会籍只要套房有空闲就会安排，前台接待经理Julia心细暖心，能够很好的倾听顾客的需求，且整个酒店除中餐厅外对SPG会员计划认可度高。销售Mike Zhang可以称之为服务大使，除处理销售需求外，还会帮助联系其他部门，让住客有更好、更精致的服务体验，CAT1的设施，CAT3的服务，希望本店会更好。

工作人员热情有礼，从入住到上楼全程引导。升级了豪华房，房间宽敞明亮，设施保养良好。入住水果里有猕猴桃，不过没有勺子刀之类的餐具，吃起来不方便，这点可能没考虑到客人的需求。不足之处在于淋浴的热水来得比较慢，放了一分多钟才有热水出来；空调出风声音有些大，还好现在的季节不需要开空调，关闭就可以了。

This was a Buisiness trip & Very pleasant stay. Will stay again

Clean rooms, excellent breakfast buffet

Comfortable rooms and good choice at the buffet at breakfast. There is also a buffet restaurant and a chinese restaurant. A lot of people of the staff speak english that ia not so common in china.

I used to stay this hotel quite often, but the sevice can called horrible in this three months. the sales didnt know the room availability and raise the rate casually. the front desk always promote the coupons first. the food is average and plates changed slowky after finished up. I will not go to this hotel again when i go to Changchun, there are so many other options out there.

A new hotel with nice rooms and great friendly service.

再次入住这家酒店，这是长春行中最值得开心的事情，大堂赵钊经理每次都提前帮助预定，协助快速入住。有一次戒指落在游泳池的更衣间，即使大半夜游泳池工作人员都下班了，李经理花了一个小时帮我找回，当时真的是特别感动。这家酒店的工作人员待客如家人，从前台到酒廊的工作人员，再到门童，全都彬彬有礼，给客人以真诚的微笑，每次来长春必修的酒店！

WIth really comfy bed and perfect bathtub! But there were some hairs on the sink.

Middle night got hotel, service person arrange room for friendly and quickly

I’m very grateful to the Four Points by Sheraton Changchun for the marvelous experience I have every time I stay here. Not only for the upgrade and loyalty recognition but also for the warmest feeling staff of the hotel providing. Especially front office team lead by Johnny, it is every time like meeting old friends! Thank you very much! Will be coming again and again!

蛮不错的，环境舒适，Great.建议可以过来住哦 嘿嘿

Not too bad. Too new. Food is good.

Wifi throughput is really not up to the standard of such place

I expected Sauna before I book this hotel cuz it is usually what an excellent hotel should provides. However, the Sauna is out of service (in maintainance).

已经很多次入住了，之前每次入住都会升级房型，包括积分兑换的入住；最近的这次入住也是积分兑换，不过作为cat1，只剩豪华房了，便收取3000积分，大床没能保证给的双床，想加钱升级套房说套房没有了，可是在官网明明看见可以预定套房的。这种情况下，即使单独赠送了欢迎水果，也不会让心情更好。

房间有给升级，这点很满意，特别是前台Mia小姐服务态度特别好，很贴心！但是作为一个刚开业两个月的酒店，房间设施却不尽人意。房间进门处的顶灯无法自动关闭，半夜十二点多只能打酒店电话现场维修。空调时而自动启动，噪声巨大。以上两个问题严重影响了睡眠。

Very good，will come back again

Very good，will come back again

Nice room, wifi works good.

Always feel welcomed once I step into the hotel. ALL staff is nice and manage to know my need. THANK YOU ALL!But room cleanliness needs some improvement.

这家酒店位置比较偏僻，周边没有配套设施，服务尚可，客服都能满足要求。但是晚上睡觉风刮窗户的声音太大，希望在密闭上有所改进。刮胡刀是打电话给送，证明不是标准配置。洗完澡水流到下水道声音较大。瑕不掩瑜，下次还会来住！

Good service

The service staffs are very helpful.

Feeling comfortable and sound sleeping.

One of the best hotels Ive seen !

Nice new hotel. A little bit far away from everything.

酒店在高新区，离市区蛮远的酒店很新。酒店装修虽然不算高档，但是蛮温馨的，色彩和设计都很明快，是我喜欢的风格。酒店早餐不错。

Very comfortable bed.

Great experience and customer service

酒店离市区较远，所以比较安静。前台服务态度很好，基本上还是很给力的。尤其是Ron和Eason得知我感冒了，给我送了热姜茶，有种回家的感觉，下次还来。

在酒店入住已经快一年了，每次都会带朋友来这儿，酒店员工素质很高业务熟练，每次入住都会提前帮忙订好房间，前台很有礼貌恨热情，会推荐给身边的朋友都来福朋住。

一次不错的住宿 前台员工很热情 住的也很好 离店比较早 前台Jerry 主动帮我退房 叫车 很不错 下次还过来

这家酒店是我入住频率较高的一家万豪旗下酒店，每次入住都有回家的感觉。尤其是前台MIA每次都能予以热情的欢迎和积极地响应。

Nice service, good choice in Changchun, China

前台和餐厅负责人都非常认真负责，特别是前台经理对反映情况能够及时反馈，对白金卡客人认可度高，非常感谢！

一如既往的选择这家酒店，客房舒适，餐厅美味，每次入住前都会备好房间和水果，贴心，尤其前台Mia的微笑很暖心

其他都完美，就是房间的毛巾和浴巾该换换了。有的都有破洞了，而且擦脸的小毛巾再多两块就好了，只有一块。

很不错的一次入住体验，前台Jerry很周到的给我讲解酒店的设施设备，房间也很不错，下次入住还是会选择这里

商务旅行比较方便的酒店之一随时都有服务生的礼貌相对

算第一家正式入住的SPG酒店。酒店比较新，各方面还算到位。只是我对装修味道特别敏感。觉得有装修味道。酒店价格还是很不错~

酒店位置有点偏僻，但仍然很好的入住体验，酒店很新，早餐不错，床品也很舒适。

值得推荐的酒店，酒店员工服务很好。房间很宽敞，以后还会来住

感谢酒店优质的服务，特别是一个叫kyle 的胖经理热情的招待，让我度过了难忘的一次体验

前台服务很热情，值班经理ron办好入住手续后特意引领到电梯，服务很专业，推荐

前台Ron帮我办的入住，还问了我的发票信息，为我提前准备发票，节省了退房时间，推荐

服务很棒，给升了房，而且服务态度很好。就是自助早餐稍有些简单。希望能有改善。

感觉非常好，服务啥的非常棒，泳池水干净，早餐样式还可以，也很好吃。

性价比高，周末2000分愉快的入住大套房，送双早，早餐丰盛，前台服务态度好

已经入住过很多次了，前台的MIA很热情，每次都会提前准备好房间，每次都会给升级房间。很厚道的酒店。

酒店位置在开发区，周边商业不同，比较素静。设施不错，比较新。三楼餐厅不错，中午1个人过去99元相当于随便吃。

这家酒店其他的都很好，只需要改进的地方就是餐厅的菜单，和房间里的办公用品。

提前一周预定，白金没升级。说套房满了 。我忍了。傍边房间居然安排接新娘在隔壁房间。从凌晨两点吵到早上7点，居然没人来协调。

非常高的服务水平，体现了喜达屋的基本素质，对白金用户非常友好。

入住时前台服务很棒，发现我的女友感冒后给客房送来姜茶，非常感谢！

早餐很好吃，有精致的各种中式早餐可供选择~很喜欢！

前台Zoe服务很好，送了水果很贴心，还帮助我找回了账户密码

出差常来的酒店，长春地区比较少有的性价比超高酒店，比较新，设施也比较全

非常喜欢这家酒店的工作人员，每次过来都很热情，已经不止一次的光临这家酒店，以后也会一样！

前台服务人员态度敷衍，肢体语言与给客户感觉较差，不够五星级酒店标准

已经不是第一次入住、还是一如既往的的好、值得推荐的酒店

非常不错的酒店。强烈推荐。特别是前台张蔷，Jnlia,徐文静，李晓宇服务太贴心！赞一个！

感谢MIA每次热情周到的服务！非常的开心！每次入住都是一次愉快的体验！很棒.

这个酒店的环境不错，保洁阿姨服务也是超级棒的，离市区也不是很远，很推荐！