Worst service provided. They dont even bother about the queue waiting. Communication is worst no respects given its like we are only bothered for our stuff. Just to receive the earphone we have to wait for more than 1hr. For submitting my earbuds for service I waited for 2 and half hours in queue ... It took 7 days to calibrate it and they dont even inform about the time taken for repairing.. worst communication ever experienced. No procedure is followed.. it is Directly you come and sit in the queue. Do not go for it. Worst experience.

A very charming and appealing experience store.. Hygiene was taken care of and also COVID protocols are properly followed.. The reason I am rating one star less is because of lack of customer support over call.. Whenever you call this particular store on the number given on oneplus.in website, these guys hardly recieve any call.. I might have called them more than 20 times, but no replies!!

Very good store. The service offered is up to the Brand Standards. The staff is well trained to handle all complaints. The staff is very polite in their interaction with the customers. Service is quick.The ambience is very bright. The waiting area is very comfortable. They also have a small play area for customer kids to play.The service center is on the first floor, the showroom is on the ground floor.There is a two-wheeler parking area in front of the showroom.

I am fan of One Plus mobiles but certainly not the store that I visited yesterday at JM Road. Worst !! Worst !! Worst !!First of all the way the manager/representative talk and behave is not polite at all. I wanted to buy OnePlus as my current phone got damaged and had some important work to do on my phone. By 7 PM I tried to reach the outlet by phone (several times) but they did not answered the phone. I checked their outlet working hours on Google and it says they will close by 9.30 PM, when I reached by 9, the shop was already closed (People were inside doing day end activities). When I entered and told them the story they were so rude and non-cooperative. They said we have less staff (10+ number of staff were there) and we did not manage to pick up the phone and why you were calling and did not come directly (Cmon why should I go there without doing enquiry of availability of phone). Secondly, when I asked about the shop operation hours, they said that the shop working hours are incorrect on google and people are working from home at google and thats why the times are not updated in corona times (they think all people are technically fool and they can say anything). Forget everything, I could have easily understood that they are doing day end settlements and they cannot sell anything after that but the way they talk was so rude. This is the worst experience I ever had in any of the OnePlus store rather any of the store.Please do take care of the customers, we are not asking for free phones. 0 star.

One Plus Experience store!The worst experience ever!They dont even bother to listen to you!They just ignore you on FACE!Thank you for the best experience!

I tried calling their numbers and it seems like they use it to talk among themselves and not recieve customer phone calls...wanted to book an appointment because since the latest update my phone screen stopped working and wanted to get it fixed but never got to even talk to the service center. Never been so disappointed with one plus service.

I have bought one plus buds pro in amazon and it was not functioning properly so I visited the store where I met Joel and Prasanna customer care executives they were very professional and helpful. Also they have given a replacement for the faulty buds. Thanks to both of them.

A bad place to go. Never settle with these guys. After sales is pathetic. They treat you like herd of sheep. Had given my earphones for exchange which were under warranty. Since two weeks they havent called or informed that the earphones has been repaired. Now when i came here still had to wait in line after 2 weeks. Never go to this service center. And the people working here have different kind of attitude/ego towards their customers. Very bad experience

Good staff n place to buy authanicated one plus mobiles.Since there are many buyers , employees attitudes became casual. Parking problem as JM road is always busy

This store is at Deccan shambaji road near shambaji park. Nice n clean shop with well behaved employee.

Class less experience u can not even rate them worst place and worst executive

World class facility. Very systematic setup. Usually very crowded

The servixe center people are totally un-cooperative and rude.They dont have full onowledge of what they are doing and are confused. In fact one of them suggested me to go to a local repairs guy to get my back up from my broken phone.

Bhagwat more have a good communication skill and right way to handle customer thanks

Bhagwat more sales person give really good service and handover product, product information, previous phone backup appreciate...

Worst service provided…waited for 4 hours daily for one week…never buy oneplus …not worth it…instead use oppo or vivo of 5k for 6 months …useless company …service is provided on road…

Thank you so much Shashank sir for your kind suggestions Awesome Staff Grateful

Its one of the most big service center and retail store in Pune, located on JM road, shivaji nagar. Staff is supportive and well service provider.

The store is a peace with a friendly staff. I also enjoyed a book of Sudha Murti in a while. Hope my phone get some issue again so i will visit that store again😅.

Neat and clean place....

It has been a fabulous experience. Good to know they did not charge for small services like cleaning the charging port. Management of crowd was good .

Great experience !!! And helpful and friendly staff with proper precautionary measures.😌💯

Im sure they lure you in with charming sales representatives.But the services is despicable!! All the employees have attitude problems. Even the watchman treats everyone like he owns the store. Literally Commanding everyone to sit in different chairs.Covid is always an excuse of their laziness. Wouldnt recommend.

Worst experience worst service....think again before buy..... For diagnostics/repair only 50 token per day ....

Bhagwat have us an amazing customer serviceExcellent work by him

Worst store ever waited 3 hours for just changing the the red cable... worst staff!

Amazing service. Customer service rep was professional and resolved my issue very quickly and efficiently. It was very minor but important and I just loved the seamless process. Ho hassle at all. I never had any issue with one plus since 3 years now. Worth buying it and this experience store was an amazing experience so far. Thank you

Nice and spacious store.you can get glimpse of every oneplus product here.Attendants are nice too

I am extremely happy with the experience provided to me , sahil helped me choose the perfect product as I am into photography I purchased 8T they also have good offers , product knowledge was extremely good , the way they greet and value buyers provides the best customer experience keep it up 👍

Good staff on the counters but their process of handling is pretty bad. Considering people reach here from far off places experience of access is very very bad and this opinion is in comparison of similar support availed by me from their competitor. I visited service centre to be told on their physical token system which gets exhausted in few minutes at 1030. I booked an online slot standing right in front of stores and got access. They repaired my device but never informed about readiness for 2 weeks. Updates on website calls for diagnosis and repair which once approved and paid does not show if device repair is completed. Team at stores is good but overwhelmed by high number of calls and angry customers. They need to seriously think of operating other stores.. Many businesses have already opened in malls where their service centres are available. Otherwise they need to get their ground team ready to access local stores to support customer. There seems to be a lack of intent on part of 1+ to raise up to the challenge.

Good service. Need to provide contact details which connects quickly or keep customer updated about status of reparing atleast.

Service was not good. No one answer the phone. They gave the number on receipt, but that number was not reachable. Work they do is good but the people over there are not good.. always gave excuses.

Store is on the first floor .. Que is starting from ground floor and people are waiting on stairs itlsef no ventilation and freaking hot. So basically if theres rush theyll make wait outside the centre and wont let you in even to ask query... One plus ? Standards ??

Service centre is so glam...I really liked the store. It has space for the kids to be busy. Opposite Fabindia. Ground floor is the OnePlus store and first floor is the service centre...Service is also prompt. Got my damaged phone next day

Well built store. The staff is well aware of the product details and friendly too. They werent pushy. It was good to have hands-on with device before buying. The coffee stall at corner is great idea.

A concern, call are not received by anybody. If they are received, people need not rush and crowd the store.I had a simple question to ask.If only the charging case of one plus bud z is available for sale?I called atleast 50 times but no one received the call.

The store is well maintained, with lots fo staff and all the phone models and accessories available on display.The service center is also good with token system and all the covid protocol being followed.

You can claim ur oneplus products warranty showroom include customer care also.Nice place helpful people prime location on jm road

I was asking the sales guy to help me out on offers he was not explaining properly then i went and asked at counter he said please ask everything to sales guy only....the way they treat their customers is awful....their attitude is like ohh we dont need customers. Totally disappointed

This is one of the best phone stores Ive been too. OnePlus lives up to their philosophy and promise of delivering the best in all aspects be it phone specifications, customer service or the shop experience itself. This is a must visit if you own a OnePlus phone and want to upgrade or get anything repaired!I personally went here to repair my camera for the OnePlus 3t and it was done free of cost that too in under 30 minutes! The procedure is systematic with very calm, quiet and professional staff and service engineers! The waiting lounge has the best interiors, display of products to see and interact with! (Checkout the photos 📸) Fully air conditioned and with super fast free WiFi and the OnePlus TV for the customers, I can guarantee you will not get bored or irritated here while your phone is under service.It is located just beside the hustle and bustle of the JM road with trees that add to the calmness and scenery visible via large framed glass 😍 Along with the colour scheme and materials for the interiors I give this place an 11/10. Just Lovely, No Complaints ⚡

Staff is not friendly, consumers need to run behind the staff to get details of their products or for Unboxing demo. Also the service center here is much crowded, went here twice both time they said server problem. Still having problems but its not feasible to travel for 25 kms in Pune traffic for this center. They should give tokens or appointment through their care app..

Terrible service, delayed delivery and absolutely no response from service center. Employees here have a arrogant attitude and. Had terrible experience during repairing my phone screen.

No token system, have to wait in lines for your number. You have to visit alone or only one can enter in service center. Contact number is always busy and the number mentioned on OnePlus website is diverted.

The store is one worth visiting... But any thing that you demand is not avail for watching. Plus headphones that o wanted were not available.

Friendly staff which is well versed with the products on display. Was surprised to see a cafe in one corner.

Bhagat morey is very good at serviseVery very best

What a cool place dude5 Stars forBest service for mobile.Fast serviceExchange availableCommunication is goodVariety of products

They only provide replacement service which is profitable to them. Even if they can repair/fix some parts they wont do it. Individual parts replacement not available at this store location.

Very bad attitude of one plus staff--My todays experience with one plus store, J. M. Road was very poor, and horrible. Seems like they have completed their target sales and they dont need business for sure.All one plus staff were not wearing a mask properly. When we asked them to put a mask they answered very rudely and ignored us totally.The person at the billing counter was really bad. He was rude and did NOT talk properly.I would really like if everyone is at the least polite with the customers. Did not expect such a behaviour of an employee of OnePlus which is global Brand.

Mr More the sales person attended our requirement and was very helpful and supportive to us.

Its good ,well response to the costomer I am happy 😊 to sharing my experience Thank u ☺️

Good service and good ambience. I loved this place. Theyre very quick with service. I took my phone(OP6) whose photos Ill add in this it was totally broken from screen and glass from back was shattered. I got it fully repaired with in an hour and its working fine you cant even tell that its entries body was changed.

Excellent service,got my phone repaired(display change) within 3 hours

Good experience overall. Tokens were available for 30 people daily. Had to come early in the morning just to be in first thirty. Got my for screen replaced in couple of days.My headphones were stuck with them for replacement and mall got closed bcz of the overnight new regulations by PCMC so does the store. I was called by them to pick up my earphone replacement on the ma exit gate. They offered their best in terms of service.Just call them before you plan to visit , just to check the availability of the item/service.

The worst service I have ever experienced they dont pick up calls, give false promises about servicing and make the customers wait for no reason. I gave my One Plus Buds for a repair on 26th July and they gave me the receipt of some other person for a Nord Repair then on 7th September I went to collect the buds so they said they will send it to my place on 8th September but after that today is 9th September and I still dont have it. Its taken them almost 45 days to repair my buds. Also on the One Plus Care app they are cancelling my services and creating new ones and when I called the customer care about this they had no idea how to solve this. I was a loyal One Plus user but never will I recommend One Plus to anyone else.

+918484055991 fake number dont call on this number....I tried 10 times. But no luck

Dear @OnePlus_INYour JM road employees are absolutely unprofessional.Urging anyone reading this post to not step in their store even by mistake. You know me, I never mince my words or complain reg any brand on my TL. Today I am means u know its serious.

Hi!I would like to acknowledge the service rendered by Ashish Ji at the OnePlus Store, JM road, Pune. He was extremely humble and helpful.My entire exchange process took hardly 20 mins. Ashish ji took the phone and the charger, checked and analysed the problem, and instantly changed it too.Kudos to such fast and quality service.A heartfelt thanks to Ashish Ji and the OnePlus team.Warm Regards,Shaonika Saha.

0* is best for service center.... U hv to wait for more than 2 hr and then they give silly reason like its due to water even its not damage just want to start one side bluetooth.. whats the meaning of water resistant.. and the service man mr.avinash all time on phone. We have to wait for he will come after put phone and then again in 1 min again call... Such a insult of customer and mainly covid warrior like us...I felt such a insultSorry to say but 0*

What a great experience I had with OnePlus service center. Bought an bluetooth earphone last year,in which somehow one side of speaker got stopped working,it work sometime, sometime not. Got to this service center expecting a repair/replacement as they are in warranty!Now the story comes after somedays they called me saying earphone was having liquid damage, on my denial the great executive told me that it might be due to hand SANITIZER I may have used to clean it...if that so how can it work sometime too?...They denied replacement and handed me the earphone with BOTH side not working! What a great repair! And while handing over the ear phone they gave me the reason that this happened due to fungus 🤣. Now unfortunately Im a doctor and i know fungi dont work like that.If the fungi was the cause remember the liquid damage-hand sanitatizer part... Well fungus cant withstand against sanitizer to just like ur earphone!.. With u service centers grace now both side not working 😂.

What a great experience I had with OnePlus service center. Bought an bluetooth earphone last year,in which somehow one side of speaker got stopped working,it work sometime, sometime not. Got to this service center expecting a repair/replacement as they are in warranty!Now the story comes after somedays they called me saying earphone was having liquid damage, on my denial the great executive told me that it might be due to hand SANITIZER I may have used to clean it...if that so how can it work sometime too?...They denied replacement and handed me the earphone with BOTH side not working! What a great repair! And while handing over the ear phone they gave me the reason that this happened due to fungus 🤣. Now unfortunately Im a doctor and i know fungi dont work like that.If the fungi was the cause remember the liquid damage-hand sanitatizer part... Well fungus cant withstand against sanitizer to just like ur earphone!.. With u service centers grace now both side not working 😂.

They will always give you a wrong number to contact the centre once you submit your device for repairing. Wont tell the exact delivery date. So you will have travel to the centre everyday to ask them if the phone is ready.Pathetic service.

Nice place for kids as well.If you are visiting for service of your phone there is a play area for kids...And you can shops as well as an authorized products from the same store.

All the accessories of the phone are available at the Store. All the guys are very co-operative and helpful. They also guide which phone is suitable in your budget. Also have finance and EMI facility provide by them. I am a OnePlus fan.✌️There service center is the best they managed sometimes calling issues are there but its ok.I visit there in covid phase and they managed it really well by maintain social distancing thats the best part I like.You have to take token before 11AM only 50 tokens are available daily.

Worst ever service center ever. Its like a humongous task to reach the desk of the service center. You need to book your token from 8 to 11 am and then you need to wait from 12pm till your chance and then they will check your complaint. Total nonsense. And if you dont know all this process, your visit will go in vain. They will tell you to come tomorrow morining and all. One service center for whole of the pune and just 50 tokens daily, come on. Would definitely think before buying a oneplus again because of their service.

Service is good but my phone did not lasted even 2 years

Repairing section is running extremely slow just wanted to change glass back of my 7T .. they told me to wait for two weeks to get it done...in this fast world who ask you to keep your phone to keep for weeks.. very unsatisfactory.not expected

One service center for whole Pune (the person at the desk says one center open in whole MH).Considering that 100 tokens are issued at 10 am daily for 100 persons, not sure how such a big service center think 100 is enough per day.Moreover, it would have been better if they had other centers open or added 250 slots at least per day

The service centre guys keep changing the operation hours. I had visited on store on 21st Aug then the SVC was closed for weekend and I was asked to visit next Saturday at 9 AM, when I visited on 28th Aug 2021 at 9 AM, they had changed the store timings to 11 AM. I had to travel twice 30 kilometres for nothing. When I finally visited on Aug 29 2021 then there was a huge queue and there were people breaking the queue but OnePlus hardly cared. All in all, pathetic experience by OnePlus in servicing like their phone cameras.Edit: no-one receives calls. Neither the JM road one nor the Elpro mall store.

The staff is not good at all. Seems they are too busy within themselves doing nothing. You will not feel welcomed there. Most important they number which provided on Google for the store doesnt get answered at all.OnePlus is brand and the staff is ruining it.

I give my mobile for service on 14july 2021(in warranty) they told me we cal u bck in 15dys but they didnt even after more than a month & number they provide to cal for any problem was not reacheable & if in case it reached then they dont pick up.So I call 1pluse customer care than they told me tht ur product is ready but staff was forget to cal u.WOW..BDW on this center ther r 2floors.On ground Product selling shop n above it ,its servise center if u cal both places than product sellers pick up instant but service center never do it.Which means they only need new customers n dont care about old one tht much.

Penning for my husband (Debabrata Panda) from my profile.Excellent customer service right from Walk in to walk out.I had to check a faulty problem in my OnePlus 6T. Matter resolved in couple of hrs.Here are some points1. Service engineers very cognizant & excellent communicators - who explained me the problem, told me the resolution, with ETA and fixed it in time. Special about out to Avinash Dayre.2. Great check in & check out. Front desk & Digitally getting update of the status3. Awesome ambience - Very spacious, with books to read, games to play.Kudos to the service center team

Pathetic service. Lack of knowledge to staff regarding the devices. Moreover, extremely reluctant to help customers. Seems they don’t need to attend customers but want to chitchat among employees. And one more thing is that once the payment process has been done no one really helps you to complete the remaining procedure of starting the cellphone. Every time have to shout and call them to ask now how it has been done or work. Not at all recommended. In addition to this, employees should behave like an employee. One plus is not their home production. So even though I have opinions and views on this brand those are mine that is why employees are not supposed to take the side of brand and try to convince that look at the crowd so many people are showing interest to purchase the one plus cellphone. Crowd does not mean all are only interested in this pathetic brand. Employees need to learn some etiquettes and manners.

Service Centre is worst here.You have to take token, wait for a day in long line and then wait for 1 month for repair of the product.They have best devices but the After sales service is the worst service Ive Seen Ever.One Plus should look at the issue and Resolve It, because there is only one Service station in whole Pune and there are many customers from Pune who want a service for their device.Just selling a device is not important, But the Customer Satisfaction is more important.So,5 🌟 For the Device And Store , and1 🌟 For The After Sales Service.Sorry One-Plus.Hoping For A Better Service...

And they still continue to disappoint. I have alreday written about their poor management in the pandemic situation and they still havent changed even a bit. And now to add to that the engineering team fails to apply a simple fix to seal the phone back after changing the display. Simply pathetic. Really need a better option nearby.

I have been trying since this morning to contact service center on the phone number provided on One Plus official website.. the number is not reachable and I am getting the number is out of service area.. called one Plus toll free customer care and they are unable to provide alternative contact.. worst experience before visit 🙁

They dont have stock of as basic an item as a charger for one plus phones !?!?Staff sound helpless and quote company issuesClean store and so 2 stars.Theyre happy to guide you to other outside solutions though

Bhagat morey is very good person and nice attitude

Excellent set up, all models was at display to get real experience. Sales staff was found less in product knowledge which is bad experience. Overall good.

Very good store. The staff is well trained to handle all complaints. And the staff is very polite . Parking space for 2 wheeler is available .

In this OnePlus experience store you can buy all kinds of OnePlus products and there is a service centre also. Due to COVID limited customers are allowed for service, but if u want to buy something then there are no restrictions. The process of servicing is very smooth.

Very professional staff. Always there to help you. I had a visit to their service center. I jad issue with my earphones and they gave me solution immediately.

As per OnePlus Policy service is now poor.I have OnePlus 3T and 6T, My Next planning to buy OnePlus 9T but today i visit to service center for some button issue on 6T at JM Road Pune, there is some tokan system.Take tokan today and cone tomorrow i dont think so that is OnePlus Policy mentioned and also service center number is switched off. Im trying from last 1 week. Today i take leave for going to OnePlus service center but boom One service center say come tomorrow and another service is close and third service center is say call back after 2 days.I dont think so OnePlus phone business use now.Think if you are no time in work then dont buy OnePlus Mobile.

Ladies attendent at service centre are rude and not co-oprative. Staff at service centre has disrespectful behaviour towards customers. Management is not good. Staff works very slow so waiting line is too much long and crowdy in pandemic situations.

Service and staff were good and polite, coffee was great and ambience was fresh and clean

Staff is not helpful. Ask for job sheet, even though they have an app for servicing, then they accuse me of being an imposter. Their store number doesnt work - I had to call OnePlus Customer Care to get in touch with them, and apparently my device was ready but they didnt inform.

I will begin by clearing out that, the rating is for the customer service section ONLY.The as I have posted I went in there with an absolutely destroyed Oneplus6. Needed a body replacement. Not only did they did it fast, they did it with complete transparency. The engineer working on the phone was good at his job. And even had a chat with me, as a friend would. It was a very comfortable experience, over all.

Service centres across Maharashtra in the pandemic are closed so I traveled 20 km to visit the JM road, Pune store. Ms Deepa at the store was adamant on not taking my complaint (headphones within warranty got damaged). She insisted that post 5pm they don’t entertain customers (Government has allowed shops to be open till 8pm). I tried to explain that coming from such distance won’t be possible again. Plus leaving office early also won’t be possible again and again. Yet she kept repeating the same thing and didn’t accept my complaint asking me to come within the time slot of 10.30 to 5. For a working professional these timings do not suit. Then after lot of efforts I tried to reach out to Ms Neha who was the Manager. She didn’t meet me but sent out Mr Harish who then helped me out. This one star is for Mr Harish. Hence I conclude, Big brands know well to sell but not to service until one puts down his foot and asks for it. A disappointing experience.

Loved the interior of the showroom, wide space with varieties of OnePlus mobiles, cover & cases, bags. Staff is supportive also they have different floor for technical support of mobiles, totally loved the store and one and only store in Pune City area.

Very Poor service. Waiting for more than 2 hrs.and Standing in line only for only submitting. As per employees behaviours looks not a service centre.looks no any care and no need them customers.

The place is having good space and staff is also helping. Explains all the details very well.Due to covid there is work more on service center guys ..But can see handled very well . All SOP details were displayed ..U can get experience of tv ..Mobile ...Headphones etc over there.

Pathetic Service offered, theyll assure you to get it done asap, but once you leave they will extend the date saying we are busy. Theres also a catch here, even knowing the status depends on your luck, if you are lucky enough to get your call attended. Worst service ever, didnt expected this from oneplus.

Visited for battery replacement but not available and person said I cannot commit when it will available

Its located on JM road.I loved this one plus experience store.Staff is well trained and so polite.One plus is winning heart of pro phone users.Experience store is at ground floor.Service centre also present at first floor.Now you can get all latest one plus model offline at this store.One plus Cafe experience gives more Fascinating experience.Its complete one plus experience.One plus event time line displayed here from its first one plus 1 model to LATEST one plus 7 pro flagship.

Its good. Staffs and technicians r well mannered and cooperative.Good sevice to customers

Great experience of the store.. Located at the best location in pune.. Staff is very friendly. ✌️ Service is great as expected. Kuddos🤘

Went to this place today to get my OnePlus buds z fixed. Pathetic customer service. The one who I was talking to had no idea about the product itself. She didnt even know the heymelody app used for OnePlus buds. Spent half an hour in the line but when I went in the service center they told me to come another day. Pathetic service by OnePlus. If there was an option to give starts in minus Id probably be using that right now. Extremely disappointed by OnePlus. Dont suggest anyone to go

Went in to buy earbuds Z expecting it would take 5-10 minutes. The product turned out to be faulty, asked for a replacement or a refund whichever couldve been earlier. The incompetent policy and the arrogant and unprofessional employees from the service centre which Oneplus settled on led on to take 2 hours for the process. Poor management of the customers too, instead of giving tokens and calling out the numbers, people were asked to change their seats after every couple of minutes. Maybe they should consider changing the name of the Customer Service Department to Customer Disservice Department. Wouldnt recommend this place.

Store is good staff needs a bit of softskill training.

Taking too much time to repair OnePlus mobile, my mobile had an issue with camera and to change camera lense it took 17 days. To do simple repair OnePlus care center taking lot off time.