Sales point of view is good but delivery is horrible. I booked refrigerator on 12th October 2021 and asked for delivery on 15th October 2021.Croma customer care was committed to deliver on 15th but failed at last.Now I came to see what exactly is the issue. None of the person is aware of our delivery. Unless we keep following up them.In short, Croma is not committed to their deliveries.Better purchase online.
Very bad customer satisfaction. I went at finolexchowk croma for iphone 13 pro max enquire to apple salesman Akash was over smart, acting as he is after Tim Cook who knows everything blindly. Not attending customers just chit chatting with staff members. Their attitude was like jisko lena he wo lega, nahi to jayega, apna to kuch nahi jata they said cellphone is not available you have to order it so i asked how long it will take his answer was we cant tell, may be couple of months on which basis customer would book.Then I went to chinchwad croma store where the apple salesman was so kind and helpful, also there was 13 pro not available but he said and assured me that with in 7 days youll recieve your phoneHowever, croma is well known store brand owned by great, kind indian Mr. #RatanTata. The man who donates 60% to charity and hell do till last breath for indiaI had faith on it, that i surely get best quality products also pocket friendly to common man as wellPeoples like this croma store salesman of rude manners towards customer will bring down the Organization.
I want to give zero star to croma. Poor service, behavior with customer is very wrong, no information to sales person for product and delivery, shame on croma pimpri brance for such a service.
Buy online instead croma, like flipkart n amazon. They gives amazing discounts on festive seasons.
Exllent..!! Too knowledgeable salesmans and womens here and there is many finance availability.
Better to buy online, most of the models are old and staff are not cooperative at all.
One of the best store for your electronics. They have the best offers. The staff was very cooperative and knowledgeable as well about the products. They very too eager to help and sort out the right and best product for us. The ambience is well maintained as well. Even though its pandemic situation around, the crowd here has nothing to worry about !?
This is my 3rd visit and buying experience.. Generally it is good experience buying any electronic stuff from Chroma Pimpri but this time it was not nice experience I visited store and place an order for Wet Grinder but it was not available so they said you can place order and well oder it from other store and get the appliance delivered to you within 7 working days... Because it was available in other store... I agreed because Id previously good experience with chroma though I was tempted to oder on Amazon being prime customer and delivery was in two days but I went head with oder on chroma yesterday and today in the morning I received call from chroma executives saying youve to visit the store again to cancle the order with bills because ordered grinder was out of stock. Now why on the 1st place you placed order if stock was unavailable. But I thought its okay can happen sometimes. When I visited chroma store then refunded And gave receipt but said your refund will be credited in 21 days if not then call customer care. Why 21 days? You are holding my refund amount in digital age? Even Amazon and flipkart refund the amount in max 1or 2 days.. Why do you take so much time? That is the reason why you are or will loose customers. Keep two stars 🌟 🌟 only for previous good experience where the actual appliance was available.
Good service, but need to update about price of electronics things
Need more variety, Good place for shopping electronics but Staff is not attentive to customers
Best Place to buy electronic goods with best price and best service.
They have good products and you can ask for payment and offers for emi Ill suggest go with Tata emi process 0%intrest rate
Nice collection of all electronics appliances... We bought one laptop from here today and found the sales person is very good and giving true picture of every product... Our sales person was Akash Jain... Very reliable person and helping in nature as well. Thanks for providing Wonderful support during our purchase.
Good place for shopping gadgets and all consumer electronics stuffs. Moreover, TATA trust which is of high importance to me makes to choose this place.
Shabby outlooks. Parking and accessibility issues. Internally staff was ok. Less product knowledge. Least bothered about the client
Before you purchase any electronics gadget visit once here. Competitive rates wider choice for selection and most important, they provide very good after sales services.
Good place for Home appliances.Earlier it was expensive but now its competitive pricing. Any Tata employees will get extra 2.5% discount
When asked the sales man he said he said windows and office 365 is pre installed and need not be paid for licensed copy. After purchasing and billing. I was told that you will have to buy the license copy for office 365. Just dont babbler to make sale !!!
I took livepure purifier from Croma at that time they sold me extended warranty. In extended warranty period I complain to croma store, they send person at our home, he didnt change filter.As soon as warranty finish in few day it start blinking again .Now when I complain to croma they told me he is not croma person and third party person they cannot do anything. Its cheating with me. I complain about it but no one talking about that.they are just saying its out of warrantySo please check before purchase extended warrantyI have mail to support mail ..
Its good for any kind of electrical appliances and home appliances mobile are available in cheap or good quality
The best place for electronics purchase and even after sales support
Good employees,Product also good,Better performance
There is very rush of customers , no social disting following there staff. I think they dont have the awarness of covid 19
If youre visiting Pimpri Croma, make sure to visit this place in morning hours..Youll see big queue, in afternoon/closing hours.(APPLICABLE ONLY IN LOCKDOWN PERIOD)
CROMA PIMPRI : Never buy anything from it. no service at all. Pathetic reply from delivery people. they dont even serve you even if u book things in advance.
Bought my first I phone here .. staff is really good and help in choosing right product
Very irritating place and staff is very irresponsible behaviour not good very slow working and crowd place my 3 hours waste of this croma shop
Good place to shop for all your electronics and household goods
The billing process is very slow. Rest all is good.
Lots of products with lots of varieties. But the pricing is at all reasonable/competitive. Big showrooms are having big overheads which goes from our pockets. The same experience I encountered here and similar kind of showrooms.
Nice place to go and explore your needs for electronic itemsThe brand comes with the Ages Old Trust Factor of the TataPlace is big, spacious and pleasant to visit and take an experience.My experience , let it be about renewing gift cards, buying gadgets or just inquiring products has been great !!Staff is polite and knowledgeable..Visited yesterday to inquire on TV models and the staff member Datta spent 1hr explaining the various models but had no frown on his face when we did not buy the TV !!Worth visiting once and always !!
If you are buying samsung phones, then must go here, I got many offers and free gift on top of that. #aHappyCustomer
Yes! This the authorized store of croma. Where you can buy all products which you will buy online on croma. This is very good place to buy as you know about croma is good for customer service.
Isnt any anything special.Looks like other croma store.
Nice service polite but billing counter is small and crowded social distancing not followed so at billing counter only one person should be allowed for his or her payment
This one is good and big chroma. Purchased a few things from here. Nice staff.
Great place for electronics, each and everything in electronics you can buy.
Nice place very helpful workers nice experience
Hopeless staff and their know how about products is very poor, not interested in business opportunities
No timely product delivery, No responce from customer care. Very bad experiance.Still waiting for product n hope product not be like their service.
Varieties of consumer durable products. Being located in the cenntre of primpri-chinchwad area, its very accessible and easy to locate the store. Staff is very good and they explain about the products in length and length unbiased views as per our budget and need.
Good hospitality and service.. had visited many times.
Lots of Product variety and at good price.Also croma employee helped me to arrange unavailable product available by ordering it specially for me.Thank you very much, appreciated your efforts croma.
Swaping card take to much of time to billing and not support..
Product range and staff is good but very poor after sales service.. False promises about delivery and installation.. Purchased gas stove they promised installation immediately after delivery but after 5 days of delivery no one came for installation instead of calling them two times..
Good infrastructure. Polite staff.
Tata is the best.. Awesome service..
Good pace for latest mobile and electronic..one plus..
Staff members are enthusiastic. They dont fool the customers. You get the things at the effordable cost. They dont show carrot to senior citizens. Honest approach.
Customer service was great... But product {portable speakers) I was looking didnt available in different varieties... Only selected brands like croma,,, sony,, jbl were available
Very good behaviour of staff all electronic iteay are available
Bad customer service... :(
Worst experience with Croma ever!Staff inefficiency, mismanagement lack of communication across the entire staff. Product was delivered 3 weeks late post committed time. That too, after too many follow ups and visit to the store.Buy products that are available for immediate delivery on payment. Or forget on time delivery after payment. Money in customer out ! Such a shame !Regret messages are nothing but a formality. Be genuinely regretful, dont just apologize for sake of doing it. Ive not yet received my purchase invoice yet.
Big place for all electronic and accessories..they should improve upon range of laptops they offer...some are missing..rest ok service is good, staff is informative
Nice store to buy Electronic goods.
Its a good Place to buy electronic consumer durables.....😊
No Marathi speaking staff at Croma. They are imposing Bhaiyya language to the customers. Service is good.
Best place for all type of electrical equipment........ helping team 👍 thank you croma
Very helpful staff. Wider options compared to the Chinchwad store.I had a problem with headphones, resolved it to my satisfaction.
If you are in the market for consumer electronics,Croma is one place you have to visit definitely,staff here is well disciplined and technically knowledgeable and follows best business practices,management and overall aesthetics is well met to expectations,they keep the competition well in check with their competitive pricing,you will definitely find what you need in here,if not they will make arrangements for the same,just keep in mind this is a retail store dont compare it with online shopping giants,but they are better with after sales support, and cashback offers!!
Electronic Products costly compare to Vijay Sales...
The Croma as a showroom and goods wise all well.. whereas the people working there not co-operative and will give you false commitment regarding appliances, delivery of items, etc.
A very good place to go and take review of all electronic items, people over there are helpfull also few of finance team is present inside the chroma ..I have seen many of company product available here. One plus all new models are always present over ther in time after launch so very nice we often visit.this place whenever something new is launched. People greet on door feels very nice.
Great place for electronic items purchase
In May 1st week I purchased Voltas Air cooler from Croma shop Pimpri. When I first visited there they gave me a brief about the product and all positive aspects of the same and I made up my mind to buy the cooler after hearing to all its good sides. After the cooler was delivered at my house I found that one of the part was broken and I had to request for exchange. The product was replaced in a day time. After I received a new cooler second time the installation guy took ages to come at my residence. following up with customer care they were unaware of anything about this product or in fact I could say no coordination between customer care and Croma shop. I thought at least the replaced product will be checked and will work as desired but that day itself after getting it started in few minutes it started making a loud noise as if it be get blasted. At the end after 15 days of argument they took the product back and got my money refunded.Worst place to buy electronics and Also most horrible customer care to talk to. No respect they laugh on you if you ask them question, they are uneducated about their products.A big ‘NO’ in case anyone going there to buy any electronics… waste of money and time
Sony ZV1-E10 Camera is not and will not be available
All electronics appliances are available,t.v, mobile air condition, washing machine etc
I had purchase mobile from croma pimpri store.while purchasing mobile I was confused but staff had help me to select right mobile according my use . I appreciate the croma and hope u will maintain the same in future
I purchased something on the online Croma Store which I had to pick up in person at the store. As soon as I walked in I was greeterd very politely and assisted by the cheerful staff there.
The staff doesnt provide good service. They are always in hurry in something else and not attentive if they find other random huge purchaser and this happened with me twice. Other than that all is good.
Samsung fridge inner body crack ( hairline cracks) in 2 yeas, & thats not covered under warrantyThere is no one to help youDont buy samsung fridge
Nice environment. All varieties of Electronic products on display. Kind staff. Good deals.
Mixed experience for laptop purchaseProsGreat showroomExchange offer available here, it is not available in Vijay sales.Great support by Shanil for making choice and resolving queriesVariety of brandsNice Icici offers available for laptopsConsLady salesman was arrogant and ignorant. Didnt have knowledge of how to find out if drive is SSD and for laptop format, insisted to pay for service for laptop format instead of resolving query.Had to search on net.Exchange value much less than Amazon and Flipkart
I had gone to buy some small gadgets like amazon echo, wireless buds etc. Overall ambience is good and people in their respective area are adequately trained. However, they were low on stock on all items I had to buy. Staff did not have clarity on GST bill. Billing staff did not have internet connection to check gst details which is ironic!! and it took almost double the time for billing compared to selecting the gadgets.
Cool offers on every Electronic devices
Well knowledgeable staff. The employees are having good technical knowledge.
Bad experiences in billing counter, only 1 counter was open nearby laptop section.
Nice Shoping Place And it is TATA SHOP SO I FILL PROUD To buy product from here I bought I Phone 11
VIEW SO MANY TYPE OF variety of electronics 😍
The staff didnot have knowledge about the stock they had. Went there in the morning nad they said its available but when i took my father to purchase they didnot have the stock. The sales girl said stock got over as there were many customers who purchased during diwali. She should be aware of the stock as diwali is over and its been almost 1 month. Came out of the shop and purchased the things i needed from Vijay Sales. Croma sales girl did not even bother to stop us and convince to buy things from croma. Bad service
Has all kind of daily gadget, to fulfill daily requirements with limited varieties. Good and knowledgeable staf.
Good to see all products under one roof.. staf are also helpful
Good staff. Great offers
Extremely fantastic👍👌
Croma is the best shopping place but there is opening time is very late