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Four Points by Sheraton Hotel & Serviced Apartments, Pune
5th Mile Stone, Nagar Rd, Pune, Maharashtra 411014, India
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Bh
Review №1

When I arrived late in the afternoon there was some party going on. I was hungry and they said the kitchen is closed until 4. Their local beer was also over as I guess the folks in the party had gulped it down. The only good part was the music selection at the bar. The next day, however, was more pleasant. I needed a place to sit with a few colleagues and one of their staff helped out with the arrangements quite nicely.The rooms are nice and the food is good. The staff are quite friendly too. Its quite close to the airport as well.

Aa
Review №2

Guys its not worth the whole hype ! Its just Another nice hotel. I had issues with the electricity in my room, there was no power for a while and it took a while for the maintenance to sort it out. The power tripped at night amidst my sleep and had to get it sorted again.Was told it was due to the defective hairdryer which was replaced only in the morning.Breakfast buffet passes as good.Fresh juice, donuts, croissant,More vegetarian items,omlet and sausage provided on request.Overall cleanliness and hygiene is good 👍 stay was good minus the power issue .

Hi
Review №3

Not best deal in the range of Hotels.- Reception staff is not helpful and also, not trained well in work. Printed incorrect bill statement multiple times.- Breakfast taste is just satisfactory. However, menu is same daily.- Not following usual norms of Star Hotels. Every room service bills need to be settled immediately and no option of final bill settlement.- Television not working properly.

ni
Review №4

Nice ambience. Good food. Courteous staff. Kids friendly. Nice buffet. Worth visiting with family and colleagues

su
Review №5

The first day I checked into the hotel I had requested a twin bed room and instead of informing me that they dont have a twin bed room available they just directly put me in a Normal room with a queen size bed ... That was not a really big problem.. but then when I went to the room it was not cleaned well by the house keeping and there was literally food of people staying the room before me outside the door . When I asked them to clean it they took 2 hours and three calls to get it done .then when I entered the room the room was kind of drity the Lenins had marks on it and the bathroom has a very bad smell that made it intolerable .which instead of cleaning they just kept spraying something everytime I called to mask the smell. Then when I complained again at the front desk they said they dont have any rooms available . That room was so bad that it could not even be classified as a two star if they tried. They took a whole day of me complaining to change the room ... And did it as if they were doing me a favour. Also the house keeping and room service staff is very slow and 3 times out of four the call to room service or front desk goes unanswered.

Sa
Review №6

One of the event attended , staff was very polite and helpfulCleaned and safety measures found adopted.Things which I noticed1. In Female washrooms light was not there which was very surprising . ( Near to our hall)2. About Food taste , snacks was very tasty ( Samosa and Chilli Paneer) . However main course was not upto the mark

Am
Review №7

Nice hotel, I visited for a workshop on energy efficiency in buildings. Nicely managed after covid.

Ka
Review №8

Hotel is good, amenities and infrastructure is also good near to airport but bit far from city, service need to be improved for sure. Giving 3 stars just because of service, service is not good . Also staff need to be trained and improved including reception, staff need to learn just like other 5 stars ,

Vi
Review №9

Service by staff was a plus. Rooms and Bathroom were spacious. AC cooling needs improvement as room temperature does not go below 23 any time during day/night.Hot water in the shower is not hot enough.Buffet breakfast has good spread. Dinner Buffet met expectations.

At
Review №10

Very nice and clean hotel. All the staff is wearing proper mask.

Ma
Review №11

Two words to describe my experience would be a Decent stay.Property has a Modern decor, Clean & Spacious rooms, comfortable bed.Missing on couple of things though. Firstly the bathtub is missing although if you see it has enough space to fit it in with ease in the bathroom, if thats important for you and second thing the TV size is way too small, probably its a 24 inc TV. Now thats way too small by given standards nowadays where we get to see at least a 40 inc TV at other similar properties.These things do matter if your pourpose of visit is leisure and not buisness.The internet speed is good and you can rely on it if you want to work from the hotel or attend any meetings or stream any media on otts like netflix,prime video or youtube, it will work without buffering.The In room dinning menu has quite a spread to choose from,we did order a veg biryani and it was delicious.The service felt a little on a slower side though.Overall to summarize a decent & bang for buck option.You can definately try it out.

M
Review №12

Staff lack the basic etiquette of saying thank you here.. smiling at the guests is totally non existent. The 5 star warmth is absent. Nobody to even hold the doors open or close once the guest leaves the hotel. Fit to be a 3 star hotel.

sh
Review №13

Excellent staff and services. Location is just perfect. Rooms are clean and food is delicious.

Di
Review №14

Rooms are good...location too on road. But the room service is very slow and non-coordinated. You order one thing and other are served.

Fa
Review №15

Our stay at 4 point Sheraton was very pleasant. The staff is extremely friendly, they make you feel very comfortable. In particular I would like to commend Ashley, he has been very helpful throughout our stay. Assisting us in everything we need. WELL DONE to your team Ashley and a special THANK YOU to you...

Ka
Review №16

Hotel is nice..staff is also good and veryy helpful...cleanliness and hygiene was maintained..but the only thing that need to be improved is the menu in buffet...they have very limited dishes..overall stay was good..thankyou 😊

al
Review №17

Comfortable but beds should be improved..Particularly senior citizens are facing problem of pain of spine after sleeping on beds. It should be solid to some extent...Management should pay attention to check this problem.....Morning breakfast average. A small varieties of bakery items available. Overall food is hygienic Rooms and bathrooms are clean. Healthy atmosphere...Staff is very helpful and courteous. We feel staff shortage while check-in...

Yo
Review №18

Food is okay , ambience is average , toilets not very clean! Even though after encashing 1+1 offer on buffet via dine out , I still feel the dinner was not value for money!

Ri
Review №19

Superb experience. The hotel staff were very helpful & polite.

Vi
Review №20

Very good hotel. We enjoyed stay. Very nice, big and clean room. Good breakfast options available. Kids friendly. Good location.

Za
Review №21

Very Bad Hotel. Apart from being no smoking hotel where you have to go down for a smoke every time their food is sub par. I mean their pizza is like one of those Pizzas which you get at Sukh Sagar Chowpatty and they charge 500+ for that. You wont believe it they messed up an orange juice. These mad guys call themselves Sheraton but they are like the Duplicate Abbibas and not the real Addidas.Bad Hotel, Stupid Hotel, Bad Food, Over Priced. I will not recommend this hotel. Ig you stay here eat outside, lots of options available. Dont even try the Cocktails.

Pa
Review №22

Service attendance leaves lot to be desired. Water accumulation in Toilet never resolved despite several reminders. Electric fittings were lose and intercom never worked

Pa
Review №23

The stay was wonderful! We were there only for 1 night on a weekend! There was a lot of variety but the food was not that tasty! The rooms were good and well maintained with proper hygiene!

Ha
Review №24

Standard five star hotel with really good facilities and that too at very reasonable cost. They have great happy hour deals too... So it was a nice experience here in total.

bh
Review №25

A budget friendly 5 star hotel. Facilities are decent and needs more maintenance. Overall, not the original 5 star treatment you will expect.

Ar
Review №26

The place was good; rooms are nice.Dining options were not that great!

Ri
Review №27

Very good ambiance, clean rooms, Good breakfast . Overall a comfortable stay..

Va
Review №28

I will be talking about The Eatery by Sheraton Four Points. Superb hotel, havent been to aparts though. Hotel is good, deserves a five star.Excellent quality food. Must visit once.They lost a star just because the number of starters is too low! Just 1 veg and 1 nonveg starters.

Vi
Review №29

We had hosted our baby shower event at Four Points Sheraton, Nagar Road, Pune. Our experience was just fantastic. We were impressed by the hospitality of the hotel staff, food, cleanliness, social distancing guidelines followed at the property and a lot of things.Our guests enjoyed their time at the property too.I would specially want to mention Sandra who coordinated with us since the planning of the event and until we had left the property. Santosh was with us on the event date and made sure of the smooth functioning of the event. Both of them did their job very well and made sure our event was a success.Thanks a lot team Four Points Sheraton!

Mo
Review №30

Went for birthday party and food was average though service was good.Can only give pat on back to hospitality industry during these tough times.Kudos

Dh
Review №31

Rooms are good but service is non existent.Extremely poor management. Didnt answer calls. Didnt have any bathrobes or slippers even though the room class mentioned so on booking.Using covid as a reason to provide non existent substandard service.

ch
Review №32

This place really needs to upgrade fittings. Chk your room if its cleaned. Breakfast is great but will not vouch for lunch or dinner or in room dining

Ra
Review №33

Rooms are comfortable, neat n clean and cosy. The breakfast was awesome and yummy.The dinner was disheartening and was just okay.The staff is polite and well behaved.

Sa
Review №34

What an amazing experience! The lap of luxury through and through! Loved every moment of our stay!

Ya
Review №35

Excellent stay and tasty food. Quality of service is also excellent. And you always have a chance of free upgrade depending on the availability, even if you make the booking through third party service providers.

Sh
Review №36

It was ok. The room was spacious and clean but the location of the room wasnt the best. There was constant disturbance around the room. Pool was not operational.

Ha
Review №37

Excellent eating experience. Nice ambiance.Great food at a great price!

ME
Review №38

Did not meet its standards as expected from a 5 star Hotel. Even the AC was switched off. My Kids hated it the most as the access to the pool was denied 😞.The worst experience during breakfast time. We were standing for more than 45 minutes outside inspire the Room number was given to the Kitchen incharge. ( Who tried his best to resolve in his own way rather than doing it professionally and in sequence as per the queue)Breakfast was disappointing , even the available dishes were not refilled & I literally had to high pitch my voice after 3 persons were informed to refill the Puri & without response.One of my disappointing experiences & not recommend

Sh
Review №39

Great property at good price. The food spread in buffet breakfast was really good. I asked for Cheese Paratha for my daughter, which was not in the menu for the day. Though the cook was so generous and he considered our request for the child.Hotel staff is so helpful & friendly. Though, the in-room services were bit late, but I can understand as it seems to have limited staff by Hotel due to covid scenario, like other hotels.But one thing for sure was shocking & irritated me, that when I asked for empty cutlery set for outside food in my room, I was told that its on chargeable basis. I paid for the cutlery, which I heard first time ever in my 20 years of traveling. This policy was recently introduced by the Hotel management, sounds ridiculous and shows the cheapness by the reputed brand like Four Points. Overall its good experience being our second time stay in this property.

Ra
Review №40

Clean and tidy rooms , cleanliness is perfect and maintained. AC was good. Food enjoyed with family. I like the staff helpfull,. Restaurants and lobby area well maintained. Enjoyed stay at the hotel.

An
Review №41

I have been there in 1 Story nice place to hang out... Currently (covid situation) if you are a beer guy only available is Kingfisher Ultra..😞 that too 330ml was lukin for Budweiser Rest but alas..Ambience is fine just leave your problems behind and have a drink.. enjoy the flow and songs... Attending guys are very much obedient.. Rice quantity is heavy you can try if no of people are more..

Bh
Review №42

The ambience is beautiful and the service is up to date .The distance between rooms are distant so if group booking or more than one room booking then go for same floor booking or adjacent rooms preferably.Nice breakfast .

as
Review №43

I was here for an official trip in pune.Stay has been comfortable but the best part was the breakfast,not because of the good food but because of the staff service and hospitality.Mr.Nilesh and the other girl at the entrance of the food court were fantastic.

Vi
Review №44

I stayed in this hotel for 2 days during my official visit to Pune. This was my first ever stay in this hotel and i am not fully satisfied with it or the stay was not as per a 4 star hotel.Hotel is located very close to Pune airport and right on the main road. Malls nearby are good.During check in the reception guy asked for my credit card to scan it and store the details for later use to which i objected regarding security issues and later he agreed to not to take it.Room size was OK.It had 32 inch TV, twin beds, electric kettle, tea and coffee sachets, and mineral water. Washroom was clean and hot and cold running water was available. Room quality and ambience was just like any 3 star hotel. I have stayed in many 3 star hotels and this hotels room was nothing different from them.I had complimentary breakfast and dinner included in my stay.Breakfast had good varieties and spread was good with juices, sweet dishes, cut fruits, dosa and other dishes.Dinner spread was ordinary as i am a vegetarian it had few varieties of vegetarian dishes and was disappointing for me. only 2 types of starters were there and in main course 2-3 types of dishes were there. However there was a good variety of desserts.Overall dinner was not that much good in taste and had less varieties.Hotel had swimming pool, spa and gym facilities also.Overall an average stay

Po
Review №45

Hotel is very good in services , lobby was clean n neat. Air fresher was good , cleanliness is good and maintained , laundry services are good. Housekeeping service was also good , enjoyed food at the restaurant. Front office staff was helpfull. Hotel is good

Wa
Review №46

Well kept and beautiful ambience. Cleanliness, hygiene, sanitization is followed on top priority. Food & Stay was awesome. Wedding was superb with all safety & social distancing protocols.

SA
Review №47

Hotel look great , clean and tidy rooms. ,. Lobby area beautiful , cleanliness good in garden sitting area , well clean and maintained washroom , the hotel looks maintained well, food was good front desk good is communication and helpfull. I enjoyed the stay

Na
Review №48

Other than room service rest all is fine

Am
Review №49

Had my engagement ceremony at the hotel banquet and they made it very special for me , specially want to thank Mamta Gaikwad from sales team for being there throughout and supporting in every way. The best place to keep your special day ceremonies.

Di
Review №50

Nice place to stay.. Gym, Cafeteria are maintained with high standards of hygiene.

LA
Review №51

It doesn’t makes you feel that you are in a 5 Start category hotel!!!!! Its not worthy for the money you are spending, I would recommend not to go by the details mentioned on the web, you will be disappointed, I booked through Agoda. There are good hotels in Vishakhpatnam with lesser expensive and better maintained.It’s unfortunate for me to spend 2 days here, as i thought i would have a nice “Still Time”!!!!!

Ad
Review №52

Extra Bed was not proper. It folded as I slept on it. Later it was replaced but history repeated itself. Finally, I myself locked the bed wheels properly to rectify the issue. At the time of checkout the Pos Machine was not working properly. Also they accidentally charged rs.11200 in place of rs.1120. ( Later Reversed the transaction) . Not expected from 5 star property 🤣.

Ru
Review №53

Breakfast was great - lot of variety and the quality of food was also good.Service is excellent - staff is very helpful and courteous.Really had a good time at Four Points by Sheraton. Highly recommend!!!

Mo
Review №54

Nice property!! Had a great experience. Very Close to the Airport. Breakfast Buffet was really nice with live counter.Good supportive staff. One can get a lot of eating options with 1 Km if doesnt want to have in room dining. Great Location. Relaxing Ambiance.

ka
Review №55

Its very Good Service provide by Hotel & Staff also co operative.

MO
Review №56

I will give 3 stars because the service is good but service is very slow the food was tasty but every day the same food the cleaning is good and fast but if the swimming pool was on I would like to give the hotel 4 stars because the room I got was near swimming pool but the scenery was so beautiful and the pool was always clean

Ra
Review №57

Stayed here before with my family and now visited in Aug’2021 for a night stay on business travel. Good hygiene and safety protocols. Great bar with excellent beer and food like goda masala onion rings and cheese bread loaf.The in room dining options are also good. Safe for family stays and close proximity to airport makes it a good place to stay for business as well.Staff was very accommodative and helpful.

Mo
Review №58

Decent accomodation, however there was a huge waiting line for breakfast. Not enough space for everybody

Pr
Review №59

I had booked for 3 adults for King size bed room with extra mattress . However at the reception I was told they had got booking for only 2 adults and hence the room prepared for us was a twin single bed room. On insisting we were allotted a room of our choice after a ten minute wait. Again, amenity kit was provided only for 1 person. We were provided with kits after multiple calls to room service. Overall the room service was not prompt. There were food stains on the table too. Temperature check was done promptly at the entrance, but wearing of masks were not enforced at the restaurant especially during breakfast. Nobody maintained social distancing either. However the dinner and breakfast was excellent. Breakfast had many options. Overall the stay was pleasant. If you looking for a premium experience then this place may not meet expectations. But if value for money is the criteria then this place is recommended.

Am
Review №60

Good location, neat and clean, room service is also very good I had good experience for room cleaning with Mr Chakradhar I just told the guy only once what and how I want things to be arranged in my room and he did the job perfectly,although restaurants menu need to be add more variety of foods

Pu
Review №61

Staff can be more alert and less lanky, very good property

Sa
Review №62

Old property, Cleanliness not up to the mark, Bare minimum toiletries provided, Cups had stain on it. Dinner Buffet was mediocre. The only good part was breakfast and it has earned two stars here

An
Review №63

If I had more than 5 stars I would give it 100 stars . This is without any doubt the best hotel we have in pune . Their entire team is just amazing. If u genuinely want to have a great marriage , engagement , corporate or any kind of event without hesitation choose the Four Points Sheraton they will deliver what they promise . Fab team lead by Sapna Jairam and for any banquets or events I would suggest meet Mamta Gaikwad from Sales she will make your even the successful and memorable one . Not to forget they serve the best food from most of the hotels in pune. Keep it up Four Points and thr amazing team

Sh
Review №64

It is a great hotel at an excellent location. Unfortunately, they treat you differently if you book through online websites. Food is great too. Surprised to notice that basic things like comb, dental kit were not set up prior to chekin. For everything we had to make a call to room service which was very slow. Till checkout I did not receive extra water bottle I asked for.Food was great. IMFL package was a good deal. Bathtub Jacuzzi was clean.

Li
Review №65

Good stay, value for money, very hospitable staff ,good spread, a little cramped during peak hours/ days

Am
Review №66

Its was very nice experience. Food was good. Covid protocol is being followed

Ca
Review №67

This hotel situated on busy Pune Nagar Road is very near to Airport and boasts as one of the premium Star Hotel. The rates of restaurants and tariff is descent. One can enjoy the night life in Viman Nagar or Kalyani Nagar nearby, which had many pubs and discos (When out of Covid Restrictions).

Ch
Review №68

Situated in Viman Nagar Pune near Airport Road..Four Points Sheraton by Marriott is one of the best 5 star hotels situated in Viman Nagar..As far as the accomodation goes the rooms are best in standard hygeine and covid protocols and are neat and tidy...Wearing mask and sanitization is required..As far as food goes..the in Dinning menu has a lot of options in Salads..Veg NonVeg Chinese..Indian..Italian etc.. good in quality and taste...If you want to go for buffet in Lunch/ Dinner it has a lavish spread of Indian cuisine with salads...starters..maincourse...pasta.....desserts..live counter which serves veg and non veg items ..the breakfast also has a lavish spread of South Indian ..Maharastriann..like misal..usal..wada..Food is good quality and quantity with applicable 5 star rates...Other facilities like pool and spa are closed..only gyms are open..Only minus was room service was not upto the mark could be better..Overall good experience

Ma
Review №69

Nice place... Clean rooms. Efficient room service. The food was amazing. All precautions taken by staff w.r.t COVID 19 guidelines.

Ma
Review №70

Clean and Tidy Rooms.The staff behaviour was good, cause nowadays even at 4 star and 5 star properties you come across not so acceptable behaviour from the staff, but that was not the case here.The room service is poor and slow.The media unit i.e. the TV in room is just 22/28inches.Would have been ok if it was a business hotel but a good amount of people stay at 4 points for leisure and in that case the 22/28 inch TV just doesnt do the justice.The Food is yum, you should definitely try it out.Overall a very nice play to stay at.Would definitely recommend it.

Sw
Review №71

Very unhygienic restroom on the 1 st floor Peshwa conference hall. No routine cleaning is done.. Never expected such situation in a 5 star hotel.. Though I was not there for a stay ,just came to attend an exam ,but looking at this i would never choose four pionts for stayover.

Ak
Review №72

Great place to stay if you get a deal. Nice rooms and staff. Amazing buffet,specially breakfast. Outdoor dining is a cool place to get a break.

Fa
Review №73

The breakfast was amazing!Wide spread and really up to the mark. The quality of food was great!The rooms had good amenities and had a sofa and a desk and chair for working.Room service was great, the people working at night were really attentive and well behavedThe food we ordered at night was also good and shockingly quite pocket friendly!Now coming to the 3 stars.The bathroom was disappointing. Really disappointing.The drainage got clogged in the morning. The shower room was quite lacking, as compared to the hotel room itself.The bedroom had no form of ventilation. It felt claustrophobic in there :(

hi
Review №74

I wish if I could give it 0 star to this place. The worst place ever.I thought of taking my family to a wonderful breakfast on a Saturday morning and experienced the worst service and food ever.The food is totally pathetic. They boast of a buffet breakfast but they give totally dry, tasteless and stale food.I tried each and every item and was disappointed with everything. Lets start with the bakery section. Cinnamon doughnut, muffin, croissant and banana cake. All were dry. You need coffee gulp to push it down your throat.Now lets talk about cheese omelet, I ordered a double cheese omelet and there wasnt any cheese. Pancakes were served without honey or syrupNow the south Indian cuisine. Totally disaster. Bonda was so chewy, idli was flavour less, masala uttappa and masala dosa was so bland, sambhar was like some hot water with boiled veggies.North Indian cuisine- I ordered poori bhaji and paneer paratha, poori was so hard that I had to chew real hard and bhaji was again boiled potatoes. Paneer paratha was the only good thing there.Theres no concept of good coffee but machines made coffee, which you get 100 times better from local coffee shops.The service was again the worse. There were no one to tend to you, or even clean the tables. I know its help yours policy there but atleast there should be enough staff to help you find cutlery and clean tables.I totallywasted my money on such disastrous food they called as buffet.

Pa
Review №75

I was bit disappointed as it was crowded and chaotic due to marriage at the hotel during our stay. Seems hotel has less staff as I could observe staff performing multi tasking. Reception guy leaving reception desk and bringing luggage of guest from rooms and asking for Valet person for car. Both lunch and breakfast buffet menu need improvements. I think hotel need to tightening of Covid 19 protocols among guests visiting hotel while they are within hotel.

de
Review №76

Food is ok.Cleanness is not good. BE Careful about vallet parking. Better you park own vehicle

Ta
Review №77

Good food. Good ambience. Should have AC though..it was a bit humid with only fans.

El
Review №78

Housekeeping services very good . Room was clean and tidy . Bathroom was clean . All supplies was placed in the room. Had a wonderful weekend.

kd
Review №79

The rooms are fine, but I didnt have a pleasant stay here. The breakfast spread wasnt like a five star one

Hr
Review №80

Nice place. Lots of scope for service improvement especially in Eatery

Ar
Review №81

Excellent 4-star hotel, with good food and the right location.

Pr
Review №82

Rooms are clean and tidy. staff is extremely polite and friendly. room service is quick. food is amazing.proper precautions are maintained and sanitization is carried out in order to ensure customer safety. loved the stay.Thank you.

bh
Review №83

Pure business class hotel. So would not recommend for people who are planning for vacation. Staff is less currently and not at all attentive. We had to carry our luggages ourselves to our room and back when checking out. It was bit dissapointment. Buffet was fine not that tasty. Atleast restaurant staff was attentive. They were trainees mostly.

Ad
Review №84

This is was our first time staying at this property and i must say our stay was absolutely wonderful.The service in the restaurant located at the lobby level is impeccable, the staff was very polite and attentive and made sure that we have the best dining experience. Special thanks to Tejas for going above and beyond for us and accomodating all our requests. However the desert menu in the dinner buffet is very limited and can be improved.Friendly staffSpacious roomExcellent service

Am
Review №85

Food taste was good. Nice experience. Cooperative staff.

sh
Review №86

Amazing hospitality and food#mustvisit #alongjojo

So
Review №87

Came for dining. Excellent service and food. Clean and hygienic ambience.

Ab
Review №88

Excellent customer service and guest care by entire team.

Ra
Review №89

Amazing place to stay and eat for friends and family, good ambience 🙂

Ro
Review №90

Banquet hall is good for functions. Staff is attentive

Am
Review №91

Fast/slow charging available here for Evs. Ccs2/chademo

Bh
Review №92

Mansi tours and travels offers transportation service pune to latur - ahmedpur . Bus no.3981( sleeper) is very well maintained and good in condition staff is also good

Sa
Review №93

Good place and ambience. Covid protocols followed.

Ai
Review №94

No complaints. Absolutely loved the service. Everything including Room maintenance, staff behaviour, breakfast, amenities etc. was as per their standard.

Ku
Review №95

Being a Marriott Bonvy member I expected the Marriott class of service in terms of hospitality, security and sanitisation. I had booked a 550 square feet apartment they had upgraded me to the 750 square feet apartment which was great because the earlier room had some foul smell they were quick to respond and changed the room full points for that . My package included breakfast and dinner , the buffet dinner has very limited choices one veg and one non veg starter and two main courses each and a veg soup , the food did not seem that fresh didn’t enjoy the meal at all , same problem with the breakfast the options are extremely limited specially if you’re a non vegetarian I was extremely shocked on the staff not being able to even coordinate service I had called for eggs and toast the eggs come first followed by toast which comes after 20 mins so either your eggs go cold or you finish them off . The staff on the live counter who was making the omelettes in refined oil that also without salt ( I had asked because my I take my omelettes seriously) something that was really shockingexpected high quality ingredients to be used here even the bakery items were not fresh in the breakfast . Please note that gyms are not functional at this place so in case you plan to workout during your stay that would not be possible however they have a open garden with nice air so you can probably squeeze in a small workout there but not sure how clean is it I saw few disposable mask throw around in the garden . In terms of security I am not really sure of this place either . A family member of mine had gone out shopping a staff member offered to carry the bags up which was a nice gesture but kept on inquiring about when are we leaving where are we from and what have we shopped which seemed extremely strange to my family , On the way down to the lobby the same staff member was in the lift and kept trying to find out information about me and also was trying to confirm the room number which seemed extremely strange to me ,we also had a extra bed put in the room which was uncomfortable my father had to call the concerned person at least 6 times and than finally he had to go at the front desk and talk to have an extra mattress put .same was the case with television there was something wrong had to call the person 6-7 times finally had to go to the front desk for help , The service is a slow without doubt probably due to the higher occupancy , another thing that was really shocking was there is no staff members in common areas such as elevators, buffet counters etc asking people to follow COVID appropriate behaviour such as wearing a mask got a serious scare when someone had entered the elevator without the mask and coughed I have used my Marriott membership at other hotels too and the hospitality and sanitisation norms at those place were extremely good and spot on . If you want a big room this is definitely the place for you but it has the above mentioned compromises

bi
Review №96

Awesome budget hotel. Must stay. Superb buffet breakfast. Rates at 2600/nite

Ke
Review №97

Rooms and food are best. Garden and swimming pool are like a 3*.

Ja
Review №98

Excellent Staff. Very helpful and courteous

Sh
Review №99

Food was a little okay considering the hotel is 5 star

Pr
Review №100

Have a bit of mixed reviews about this place. Room service was not prompt enough. Amenity kit was provided for only one person while the booking was for three. There were food stains on the table. Wearing of masks were not enforced strictly in the restaurant. However the dinner and breakfast was excellent. The breakfast had plenty of options. The guests coming here also are not the best in behaviour. This place has valet parking. Overall I feel if you looking for a good stay experience then this place may fall slightly short of expectations. However if you looking for value for money then this place is totally recommended.

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100 Comments
3.6 Rating
  • Address:5th Mile Stone, Nagar Rd, Pune, Maharashtra 411014, India
  • Site:https://www.marriott.com/hotels/travel/pnqfp-four-points-hotel-and-serviced-apartments-pune/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2&y_source=1_Mjg2OTk5OC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+91 20 6760 6699
Categories
  • Hotel
  • Indoor lodging
  • Meeting planning service
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