Need to be more sensitive to customer circumstances and requirements. Also need to fix the incorrect timings displayed on Google. The branch closes at 2 pm whereas online on Google it shows 6 pm. Which is misleading. Most customers would first google and then visit the branch.On reaching 5 minutes late, i.e. at 2 pm on a weekday, there was no information or notice on the front main gate. After asking the guards with some difficulty, was able to find out that the place has started closing at 2 pm. They informed of a rear entrance where they just tell you the same thing that the branch has started closing at 2 pm and that they cannot do anything regardless of the situation. Apart from the money wasted in the long journey, time was wasted and overall not a very good experience.In general apart from this experience Citis policies for consumer accounts are not very customer friendly, especially like the minimum balance rules which need to be maintained, the online portal glitches, etc. Hence the 3 star rating.

Got my work done in literally 5 mins. Social distancing is strictly maintained here. Less than 50% staff is in the branch as I can see. Overall a nice experience. Staff is cooperative.

Pathetic service. They have only 2 people in the cash counter and if you are planning to go there I advice you to take a bed and pillow because they will make you wait like 3 hours so you can take a nap and then get up and deposit your cash and go home.The only girl who is good working there is Nikita, the receptionist. She is really good at her work. I feel sorry for those who have an account in Citibank, Pune. Just make a visit once and you will forget this bank forever.

Pros-1.Social distancing have been maintained properlyCons-1. Poor customer service at this branch2. Operations are too slow that for a single withdrawal or card collection you need to wait for more than an hour.P.S. - Employees here needs to be proactive and quick with their BAU operations.

Social distance maintain properly. Helping people. Nice service. Silent area. Thank you.

If it was passible i must have given negative stars... worst experience with the credit card service. I wanted to close my citi credit card and there is no single source of contact... and the online system while we call just says there is no one available due to covid... dont know what kind of customer care service they have where there is no one to reach out.also there is just a single bank in such big city like pune...I had worst than hell experience regarding their customer service... I highly recommend go for credit card of any other bank except citi bank one..... you will face lot of problems afterwards

The process here is too slow. To collect a debit card it took me almost 2 hours waiting time with token.

Absolute worst experience. Way worse than even a sarkaari bank. Cant believe this is a global bank! Waiting for 2 hours to get help. The phone lines dont work either. Reason: COVID?!!!! Stay away.

Very poor service, too slow, waiting since long hours still waiting my work to get done

Good ambience and good parking space

I had salary account here. After leaving organization, they converted my account to saving and started deducting charges for not maintaining NRV. I had 30K odd figure in my account. Worst banking mechanist to loot common people. Instead of giving interest, they take your money. This bank is just not made for common man, only for millionaires.NRV - Net Relationship Value. You need to have transaction or balance of 1 lakh in your account either (Savings/Current/MF/FD/RD).

Worst, client making process for credit card. They offer some gift to you and your colleague. Out to 10 only 1 will get it and later they we not receive your call after activating the Citi Credit Card.

Such a pathetic service.Theres only one branch in Pune and very slow service in each and every department.HIGHLY NOT RECOMMENDED!!!

This is even worst than SBI.. after visiting here 4 times and spending time for more than 8 hrs cumulatively, my issue was not even heard by anyone..

Very disorganised services at the branch. The customer helpdesk is not quite co operative. Long waiting hours (average 1 hour even if you have easiest work for maintenance of account). Token numbers are given for namesake. Numbers called randomly which makes no sense of maintaining tokens.Highly disappointed. I wish I could have option for giving 0 stars.

Horrible service, when you have only 1 branch in Entire PUNE it practically is useless to have less staffing. The 50% works good when you have multiple branches. Imagine there is 25 people just waiting past 1 hour with the token in hand n others waiting outside in sun to get d token.It would have made more sense to work faster and increase ur staff or atleast make another Branch in Pune.Other banks r not fools to have multiple branches for a population of 6+ laks.Grow with time.

There is only one branch in Pune which again is understaffed. Almost every employee is constantly busy on a phone. Everything moves at a snails speed. It feels like you are in a government office with posh infrastructure and well dressed employees, who speak fluent English but ultimately work like government officials.I cant help you, I can only escalate the matter, I can initiate an investigation, please go to counter no 5, sir you will have to call the city phone (although you are at the branch itself); such are the excuses given to customers.It is such a shame for a big bank like Citi, to have such an office which directly affects its reputation. Ill be advising not to open an account here unless you really want to get a first hand experience of what I have mentioned above.

This 5 star is for social distancing. I thou myself had to wait for 1hour 40mins. I was quite upset because I had come along with my husband to just pick up his card. Also people in-charge of security followed the right protocol. When we reached to the lift though we werent allowed to enter from there and we were not informed. Tooth pick sticks were to be used for pressing lift button and it had a dustbin & sanitizer. Around the entire building and Citibank it self had multiple places sanitizer.Ab bharat larega corona se!

Hopeless bank ....the system is poor.... they are expert in harassment...dont go with this bank...credit card is a complete harassment...even if you pay properly they will harass you

Long queue. Hopeless managed due to insufficient skills in counter staff.

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To just get a stamp it took an hour and half very slow serivce

Their timings mentioned on the internet is till 6pm, but actually the branch closes at 2pm. Ridiculous that they dont have time to update the schedule.

Very slow process. You have to stand in queue for hours for operational tasks. People coming after for cash deposits will be called first. Pathetic management.

Bad service. Took them more than 45 mins to hand over my debit card to me....everyone touches the same screen to get the token and then screen is not sanitized. They should think about making token touchless....

Banking with them is annoying. They have one of the best online banking services but they have only one branch in Pune and that too has limited working hours. So one has to spend a complete day to get work done by visiting the branch. They have even reduced ATMs in the city now. Hope they can improve branch/ATM facilities in line with the online banking experience.

No one to guide me for my query. I was there to collect my card although it was very simple work but they made it very complex, I have to wait for a long queue which also include person who want to deposit or withdraw cash or some matter. How can be all the person in the same queue?? It took me 2hr to take my card..Just take a token and pray to God.. God might listen but Bank staff will not..Be ready for the adventure.Never expected this experience from Citi Bank..P.S.- Call to Bank Customer Care they are far better.

Cash deposit takes too long. They are usually understaffed. The tellers do a terrible job. I think they should send a good manager here who will speed up these employees. I think Ill stop my dealings with this bank soon.

Nice service.

Customer services was very good

Take a hell lot of time to get simple task done due to long queue. It took 1 hour to get to my token number. Even SBI is way faster.

Third class bank, debited charges to account in the name of NRV not maintained. Dear Customer, your a/c ending XXXXXX6704 has been charged with Rs. 600 for not meeting the average Net Relationship Value.

Bank timings - 10 am to 2 pmOn Google timings are wrong.

After keeping new potential customers waiting for 45 minutes, Ms Unnati takes us in a room only to tell us that an RM will contact in evening.l explaining products and services. 2 days have passed and no one has called. Simply Wow! We also asked when can we expect a call back, and Ms Unnati tells us after 12pm as all morning they are in a huddle!! Imagine attending morning huddles are their priority over customers?😢🤔Defies all principles of customer service. Probably they are taught how to avoid customers. Wish we had checked all reviews before evening deciding to go to this sleepy branch. They are spot on by the way! This place is manned by zombies LOL 😂

Worst protocol for customers.Never suggest to open this bank account.Poor support to customer

The token system was changed without any notice being put. I had come here two days ago and was asked to take one type of token and today when my turn came, they told me that the token type had changed. So I had to take a new token and wait another hour.Citibank, please put up proper notices or keep a help desk person near your counter notifying customers. Your Phone banking has much higher standards than in branch banking

One of the best banks in India. No transaction charges , no ATM withdrawal charges, no late fees. The staff is also very fast, efficient and helpful. not like SBI ( which I hate the most )

Worst service n too much waiting time

Worst experience regarding banking management in pune branch.

This is the most disgusting bank I have ever seen, coupon system is pathetic, had to wait for 2 hrs just to deposit cash, employees do timepass on work. Tellers are not on places , to update the account they take one hour, just a pathetic useless bank I have ever been to.

Spoke to Christopher Dsouza. Very polite and helpful, though its for generic queries but he suggested the best solution.Cheers to Citibank. Many thanks for help.

I am quite disappointed. There is no one the reception to guide and a very delayed and irresponsible service executive. Though the ambience and services are high tech. Not upto the mark

Waiting for my credit card, katta waiting.....i think its better to get outside and apply for new one from another bank, u will get it faster

Dont get a credit cards from this bank worst experience to me

Horrible service. This bank should be banned in India. Takes hell lot of time even for simplest work with less people in queue. They dont even give you a passbook. Rude people. My credit card also was compromised and they reply that they dont have any information and they cant do anything. Hopeless bank. Never go for this bank.

They have only this branch in a city like Pune, which is totally inconvenient from access point of view. Highly delayed service as compared to other Bank services in Pune.

Pathetic staff and service. Went to preclose my personal loan. Counter 3 got allocated to me, I asked for some information, and lady staff asked me to call customer care for any info, then why those guys are sitting over there. Very rude behavior. Will never recommend to anyone.

NEVER GO FOR CITI BANKCiti banks customer service is pathetic, they dont have any toll free numbers, if you have to solve your query just to 100RS recharge and then call them, they dont reply to emails and if you raise a query on there application they dont solve it....

I would actually rate -5 stars to this bank.Hopeless customer service.The online service is as good as any other bank. NOTHING EXCEPTIONAL about the online service provided by Citibank. The day you visit the branch you get to know how HOPELESS and RUDE the STAFF is. They will give you all FALSE COMMITMENTS. It happened with me who has been customer with this bank for 8 years

Customer Service is Average compared to HDFC Bank. The Staff lack pro active ness. The senior management is Good if you raise critical query. The senior management is pro Active and gives solution to your query. This is One of the Only Branch Available in an around Koregaon Park.

No timings followed. Bank is closed in working timings.

It took 50 min in queue for Aadhar card linking on Saturday noon. Staff are not much polite and respectful. Bank ambience is nice. 20-30 customers can be seated. Many service desks as this is only branch in Pune I suppose. Automatic token system as in other banks.

Really very slow process & worst bank staff I ever have seen, just for collecting card its almost around 2 or more hrs I spent over there.Really very bad 😫😫

The guard is more helpful then the front desk.Had to deposit a cheque had few questions and she was answering as if I have asked her something wrong.Sad

There was no one for any help or guidance. I think Citi should take this seriously. #citibank.

This is the most disgusting bank I have ever seen, coupon system is pathetic, had to wait for 2 hrs just to deposit cash, employees do timepass on work. Tellers are not on places , to update the account they take one hour, just a pathetic useless bank I have ever been to.

Bad service ... Had to wait for 1 hour.. just for name change

Banking Services In Bank Are Very FastStaff are Behaving Politely

I had a home loan with bank since 2004. I am unhappy with the high interest they charged me inspite of very competitive rates going on in the market. After repeated requests, they used to make negligible reductions & the last interest I paid in 2016 was 12.35%. The properry document maintenance, handling & returning procedure was professional & efficient, even though I collected them quite late. Citibank needs to prepare itself better, if it plans to increase their share in the Indian market.

They not deserve single star as well ..its been waiting for more than one and half an hour just to pick up my credit card

Customer service is average compared to a visit to same branch in 2013.centrally located in koregoan park,pune. Near by land mark is Westin hotel,pune. You can visit this place for all your bank operations,including wealth management, foreign exchange, swift transfers etc.

Worst bank ever. special if you are overseas then do not trust this bank

Ambience : 4/5Service quality : 1/5Staff : 0/5Citi has only one branch in Pune... n horrible part is this only branch is handled by so many Idiots and arrogant people... there is no point in keeping any hopes from these people for any support...you have to wait for long time after taking token n on the other side you will see people on counter are playing games on mobile... that was pathetic...

I visited the bank twice but received the same experience. Found the staff rude, teller was little cranky. I think its inappropriate for customer service people to be rude in any field, and I think it really is agrowing problem in banks.

I would have rated this bank 0 in case I had the facility for same. The worst service, worst staff. The bank that just has a single branch and an attitude as if they are the kings and cust. as their slaves.Just having a big office in posh area does not prove that the bank is best, I would prefer the other Banks like ICICI HDFC Axis above this one at any time. They atleast have facilities that help customers and are Keen to help them out and empathy them.

Worst service not even able to connect phone banking

Worst bank worst management they dont care about customers satisfaction even sbi is better than that. Very slow work process employees do chilling on floor but not serious to do their work. They do every thing apart of handling customer

This branch deserve (-)5 rating. The idiots sitting in counters do not know how to treat a customers they do not hardships customers going thru. They keep general public stand in queue for hours under hot sun, and allow big people from back door to with draw or exchange monies with in no time. They are receiving lower denomination thru deposits the same are not distributing to customers even on humble request. Treating customers like buggers and throwing the cheques on customer faces asking them leave it take what ever they are giving. Simply they are testing our patience.

Friendly staff, dont have to visit branch as most of the services are digital.

Had a very bad experience. The executive assigned via the token system was very rude and condescending. She had a demeanour as if she was doing a favour by talking to us. No training on how to deal with customers.

Pathetic service, had to wait for 1.5 hrs for a small info and when my turn came they said i have selected wrong token option. Instead of helping people they harass them.

Worst experience in short

Very disappointed.Im a bachelor and I depend on my bank account a lot.I am not able to do any transaction since 5 days and the bank people are not even responding.Pathetic and very poor services

Wonderful experience in using CitiBank. This is my 2nd visit to branch..that too again for Account Statement with bank manager sign & bank seal. Only think I would suggest more ATMs in PCMC and 1 branch in PCMC.

Many counter, but almost empty. Wasting of time. No value for time

Staff is very rude. Operations are mis-managed. I have account in ICICI , SBI & PNB .. citibanks staff behaviour is NOT AT ALL customer oriented. Branch Manger seems to not care at all. I saw a clerck yelling at senior citizen. We have to wait for 3 hours. After that also lady was very rude and didnt give any service to us.. I am very disappointed..

For taking an account statement these guyes make you wait for 45 mins because their stupid process. Any other bank has better customer service than these guys.Citi is truly living in ancient era where they think all people in india have so much time to spare in bank branches.

BEST BANK Today is CITI BANK - No Need to go to Bank, Everything Can b done ONLINE, FAST SERVICE, Requests online are taken care very Fast.

A big branch of CitiBank in Pune. Useful option for those who have their accounts here.

We went for pune koregaon branch, much appreciated with the service, prompt response from team and great communication.

Every month they charge penalty for not maintaining net relationship value threshold which is 100000. even though i am using citibanks account from last 7 to 8 years. Value your customers.

Terrible. The representatives have very poor knowledge. Have closed my bank account. Was told that the amount whatever is left in this account will be received in a weeks time by DD or by cheque to the registersd postal address but its more than 1 month time and its not received yet.On the top of it, they dont respond to the phone calls on the phone numbers published on the website. Wouldnt recommend any one this bank.

Too slow services.. One have to wait hours for their turn.

Third class services and worst staff

Citi bank remains closed on 2nd & 4th Saturday apart from public holidays

Make us wait alot. And cheat you with servicing charge. Will waive off if yu hell bent on them.

Best bank in terms of services. During demonetization I have seen how bank had managed the situation.

Very bad service. I have been trying to reach the branch phone number since a week but noone answers. My account conversion is pending since a month. No response or status from bank officials. Will surely close the account with them in near future. Wish there was an option to give lesser rating than this.

Opening an account was a mistake. They are useless people just interested in getting commission for selling overrated products like insurance,ulip etc

Not good in terms of customer service. I dont know why they have mentioned there contact number , always getting busy tone or no one answer the phone.

Great location. Can get work done on the way to office or home.

Hopeless, the landline contact number they have given is not working. I am trying this number since 3 days and dialed 15~20 times but no one picked up the call. Pathetic

The people in this branch are absolutely rude and dont know anything about customer service. Its shame to see such pathetic condition of international bank. For the first time in my association with Citibank I felt like I have visited a local government bank .. They seriously need to take some customer service courses.

Very worst service...they wont respond at all, irresponsible staff @ PUNE CITI BANK

They have implemented token system. I went there to get account statement. Didnt take much time.

Horrible service ! Inefficient process ! Took them almost 2 hrs. to hand over the check book i had requested for. Citibank doesnt seem value either time or money of its patrons!

Extremely bad service the receptionist wasnt present also the bank teller was super rude ad if she owns the bank... On the other hand bank manager whom I spoke with helped me a lot and fixed my issues

Had to wait 2 hours to collect my card staff is very lethargic and careless

Very good place for bank account

Crazy waiting time. They should value customers’ time better.