It was a huge crowd took more than an hour to give the phone for service, the time allocation for accepting repaired mobile should increase to maintain a good regulatory of people, and can save the time of the customers as well.

Satisfactory service.But the phone number either in Google or in job sheet is not working.Have to see how my mobile working

Please remove your number from Google mapsWhy do you have itBetter dont pay money to the telephone providerYou have a Useless piece of device there

Worst service station for Samsung. Non ethical they don’t pick up calls, they don’t know how to fix it either. Very rude and also the managers are worst because they won’t respond for any critical situation.

An absolute waste of time. Despite traveling to this place at 4.00pm (well within working hours), they were not ready to take an order for a Samsung S7 pen. They wanted me to come 2 days later to place my order, only to receive it God knows when!Very poor service.

Worst service center. They did more scratches in my mobile. Issue also not fixed. Avoid this service center. They will do more scratches and tell you already was there. Their mentality is phone means heat must be there. Whatever they will not fix until warranty expired. Once expired they will cost more and replace or repair it. Don’t go at any cost. Opposite is Eswaran koil service centre is much better on response.

Wost service. issus also not fixedIn my mobile pjone speaker missedThey dont know how to handle the customer very wost. very lethargic.

A very good, spacious service centres in Pondy. Very professional.

For long time its closed and no response from them

Poor service. Time consuming. Will take weeks for a minor repair.One has tovwsit atleast one hour to hand over the repaiables.Collection of repaired goods require atleast an hour plus.

Should wait min for an hour max nobody knows

Pondicherry worst service center no proper response for the customers they are letting the people to wait for more than 2 hours for taking the compliment....

Terrible service !!! Not responsive on the phone. And do not adhere to time provided by them.

Samsung service center..but delivery time too late...

Gave my Galaxy M20 with charging port problem and it was into the last month of its warranty period. They received it under full warranty and got my port replaced within 3 days with absolute zero cost. The only snag is that they dont immediately call you once the service is complete. They also switched off their inquiry number and so I had to search online to get my complaint status. Other than this, its completely reliable and satisfactory.P.S : Have a little patience during the whole process.

Good service. But less service engineers. For whole state. Wasting others time. 2.30 hours

Worst experience unprofessional unresponsive completely fraudulent

Very very very worst service centre

Worst Samsung service center. They will put scratch, they will do all. But problem will not fix. Go to diff Samsung service center

Bad customer service 🤦‍♂️

Service is good but you need to wait in queue for more than two hours

I am satisfied with their service. When I gone there earlier I felt that they are rude. On that day I was told that I was late and I was turned away. The Service personal was very friendly and explained me clearly the problem with my phone.

Worst experience .. some models of mSeries phones are having reboot issues .. they didnt resolve the issue simple they said the motherboard has to be changed and it will cost around 9k .. worst experience with Samsung and the coustomer service is pathetic

The customer support is under equipped. It was disappointing to see this.I was told that it will take more than 7 days to get my focusing motor on the camera fixed up. The representative told me that hes helpless - that i should go back to chennai amd get it fixed in a day or two instead.To be clear, the staff is as well mannered as one could be. It is a shame that an official service center would be under equipped and under armed.Whats the use of country-wide warranty samsung when one cannot even claim it with ease?

Worst the hole system was so slow you must spend minimum 30 minutes to speak to customer care executive

Nicely arranged, easily accessible, and following all COVID Protocols.

Good service from team.. Which needs a prior appointment which will helpful in speedy service

Nice service for samsung mobile phones. Have been here a couple of times. Waiting period is little high sometimes. Otherwise a genuine service centre for samsung mobile

Worst experience service members worst service

Worst experience I dont know why samsung have such a worst service centre no job sheet will be given if u report samsung online they will tell to get local service centre report to proceed further. I thing both Samsung and this service centre put customer at frustration. I am educated person for me itself its very difficult. So please think of uneducated how bad they will be left after sale. Even the service centre person does not know which products belongs to Samsung. Even for this one star rating they are not worth.

Making too delay

Very slow process

I didnt feel good for the service centre because the man was speak with me its not like a professional it like normal mobile service centre I didnt feel like professional Samsung service centre before I did many time I wind the service centre that time I feel good but now it was too bad the play is also its not looking like a genie

Good environment for education area &have big playgorund

No contact service center phone number.No clear address service center.No support to customer

Very worst administration

Not professional services by services centre and I am Samsung customer with all premium products but when I have to fix with vendor they screw the product liability and worthiness. I have to wait for one and half hour to register a request for repairing even though all counter were free.

Nice services

Bad service

Hmm good customers satisfaction

Very good response and greeting, I am very happy

They didnt value customer time, and customer effort, recently i went this service center fr replacing my samsung Level u headset under warranty, they simply told me come after june 1st week, they didnt ask anything, simply saying come after june 1st week !! Worst service center for pondicherry

Worst experience no response for warenty at all

Not that good

Nice infrastructure good service

Good place ☺️

They have fixed the problem at the promising time, the token system is one of the best and it does not adhere to anywhere else.Technicians were attending friendly manner and very helpful. One technician who giving wonderful tips and.If they have filled all the reception counter service will be more effective and speedy.Thanks to Samsung.

Worst service.

Very very bad behaviour and worst services. they are not even picking my call for last 4 days. and warranty is totally cheating. anyhow u have to pay for 1 month old mobile even there no physical damages also

No proper Response from the team

Worst center in india.

Worst samsung service center ... They are giving such an irresponsible answer ,when I asked regarding my phone issue ( couldnt power on)... phone Mechanic over there ,couldnt find out whats the issue in my phone and said whole phone internal board has to be changed ..when question about it, the manager gave a funny answer - phone mechanics wont be able to find what exact issue is there in powering on (I could guess how and what they learnt ) ...more over , my phone battery was given in a proper condition , but on getting it back , it was swollen . Because of improper handling and improper removal technique , they would have caused it ..but they said ,battery can swell any time ..so they are not responsible itseems....

1st time call pick up , not answering and second time not pickuping . online appointment also trouble.

*Very worst behaviour...they are not picking up the call...and not responding well..Y the hell you ppl are givng the nmbr which is switched off🤬🤬*

Not long waiting hours just for quick check

Very very bad experience and worst response.. must cancel their Samsung service authorization...

Worst workers... They are all liers....

Best service provided. But do have patience to wait since it follows a token system in attending clients.

I had a fine experience here; my local Service Centre was unable to fix the phone problem, whereas these good people did. Friendly service and even the reduced cost was passed on to me. I like their ticket queuing system too. Thanks!

This Samsung service center company cheating the people mostly. no qualified service engineer with warrenty they asking 8000 ,5000 without testing its conditions , it.continues sure Samsung fails ! More people get frustrated

Worst customer service... I am feed up with samsung 😠😠😠

Very worst customer service I ever seen🖕🖕🖕🖕🖕🖕

Polite Staff with sufficient stuff for their work! A Good Service Centre to go for!

Worst experience as a Samsung customer.Went with my Samsung S7 edge with broken power button. Service center guys told i have to replace the screen also to get a new power button because it comes as a set from Samsung for replacement. For a broken power button i have to pay 14,000 Rs. The replacement key costs 400-500 Rs in Amazon. They didnt even take my phone out of the cover, or had a check on the damage, somehow they want me to pay 14000. I asked whether theres any chance to switch on my mobile, they told i have to get the replacement with this much money, and theres no other way. They couldnt even tell how to enter boot mode without using power button. Engineers working here are the worst and somehow make customers pay unnecessarily. For 14K, i could buy a new phone. 1 star only because that is the minimum score. Never go to this place. The guy was adamant that no one can switch on the phone, which i did from a nearby small mobile repair shop. WORST WORST EXPERIENCE FROM SAMSUNG.

Very poor customer service in my experience.

Wost service never seen

Worst experience...No response at all...Worst customer care experience...Not responding at all...

Their service was good and they gave back my galaxy note 8 way faster than I expected. The only reason Im giving them 4* coz they forgot to give my s pen after service so I had to go back all the way to get it.

Worst...

They neither respond to your call or call u back

U have to do little bit fast waiting time is so long

It was a super

Good customer service.

Too bad there is no zero stars. Very unhelpful technicians. To repair a stuck volume button they are asking to change the entire front and back panel with total cost of Rs 20000. Unethical business tactics. Its like for a simple heart block which can be treated by medicines, they would suggest a heart transplant. I got the job done in a local mobile repair shop for Rs 250 at the end.

Not for samsung mobile repair service...its a place for other samsung products

Worst ever approach feeling regretted in buying Samsung. These Customer care people are threatening us Im afraid to even visit again. Worst ever feeling in my life lot of people already fighting with them.

I gave my phone for repair. And, when I got it back, they had destroyed my voice receiver. This shows the kind of service they provide to their customers.

Speed and Good service

Near to closed in our agreement so delay for customer minimum service 2days maximum 15 days...

Shop maintained by tvs..just an average authorised mobile costumer service centre for samsung..when you go there just write your name in a book nad wait in tbe chair.they will call you whn your number comes

I dont think they r handling the mobile safely. I gave my mobile for service without any damage. But while receiving it is slightly broken. If we r asking for that they r saying that it is happened before itself. So disappointed. Surely this type of error should be taken action...

Worst response customer in my service .. I will give 0000000 star. Worker not working .... 000000000000000000 report

Staffs are very irritating

Good service. Samsung products service undertaken covered under warranty

No commitment or accountability from the service desk.. all are very lethargic and unprofessional.. Samsung should give this service centre franchise to some other respsonsible vendor... unluckily pondicherry has only one Samsung service

Good care

👹👺👹👹 service bad

Worst service centre ever I have seen. Went thrice with my phone in a week. No qualified guys. Worst customer service. They do not know how to talk to a customer.

Not bad

Good food with reasonable rates

Worst service... They dont even bother to speak with the customer....

Work is ok but some staff are doing under cover works

Very very worst service...

One of the worst service center in pondicherry I never except this form the samsung centreI give one star because if not given star then I will not able the post for that reasons only I can give one star

Worst service

An ill mannered laut answers, if at all, and says, no and hangs up.

An Authorized Samsung Service Center....

Worst Customer service. They dont keep up their promise.

Review byBR ice cream parlour at Reddiarpalayam.One minute away

Handling customers a very good manner