Really bad experience! 0.00 service

I honestly believe that companies like A2A should better select the call centers that want to offer you a contract with a new supplier. Mode to say the least rude and annoying. If I really had the slightest idea of ​​switching to A2A, it passed to me.

More than half an hour under the sun standing outside, with the prospect of another row inside, another queue in the hall. The attendant outside makes the whole family of 3 go ahead who have to do the light contract because the youngest has a crutch. Next time I take my grandfather with me in a wheelchair so I pass in front of everyone. I with meniscopathy alone, after this episode I left. At least he could ascertain whether the contract had to do the one with crutch. You dont treat customers like that.

Referred A2A to the branch of CASSANO DADDA (MI) for a collaborator of your home intervention: This element which represents the name of the A2A pretends to be someone else with a fake identity. Wearing your uniform looks for information and sneaks in instead of asking for consent in the homes of your customers. Thus machining a company with a historical name like yours. I am sorry that A2A has failed to find collaborators and is suffering from PR (PUBLIC RELATIONS). I hope this signaling is useful for both parties.This evaluation serves to improve the workand to compare the qualities, strengths and weaknessesin all spheres competing hard in the era of consumerism!This is not a thorough and detailed analysis but the resultof a spontaneous or continuous relationship between the participating parties.Not for defamation or advertising but to objectively review,clear, effective and constructive.Not by chance but targeted on the basis of facts lived and happened in reality.Thanks to the comparison of the Web world, everything can improveThank you for those who give their best to society and understand the conclusionand always manage to live up to behavior and competitioncorrect.

Received comprehensive trainings in a courteous manner

5-star public road failure warning service in Milan ... you fill out the online form an email will arrive as soon as you enter the request and another as soon as they have carried out the work that normally takes a few days ... congratulations

Bad customer service. They make you listen to a thousand different recorded messages and dial hundreds of numbers to never get to an operator. You waste your time and dont solve anything.

One of the most beautiful A2A offices

Also noteworthy is a space also in via REMBRANT! Extremely helpful girls, for any info, easy to find next to mobiles and newsstands. In a second they solved everything, something I couldnt do by phone ... thank you very much! 😊

Serious company made up of very competent people. To be had as a supplier.

Ok

After years of being your client, when I moved home, you sent me a check for reimbursement of 334 euros (my money you asked me in addition to the amount due). Too bad the check was sent to the old address, so it expired. Now it is more than a month that I am trying to get the transfer, but your arrogant customer service says you have to wait another month or maybe more because your bank tells you that I have not cashed the check. So: you have appropriated undue money; you repay me badly and without telling me; I have to waste time asking for my money; Hold back and be annoyed because I want my money back, so you are misappropriating it twice. There is no way to talk directly with the administration. I will of course make a complaint, but it is important that everyone knows how you treat your loyal customers. This is also why I switched to another manager. I wonder if it is right that a company with public participation manages in such a way inadequate relations with customers.

A2a We have been in the dark for two weeks in via SantAlessandro Sauli 14 at number 28 eight street lamps only work two, in the morning we find broken car mirrors dog poop that people leave because it is pitch dark, I phoned three times, we will immediately the team is already in the area, a lot of bullshit I have been a2a customer for a lifetime I my son and my daughter and we have not been flattered by the competition, now we greet you three light gas contracts because there is nothing worse than being taken for bottoms, three more weeks have passed we are in 2019 but out of eight street lamps only two work, that is total darkness thanks to a2a.

Very electric and productive site

Bad customer service. Current absent in all the way from this morning to 7.15 and tell me that it is not true and the disservice is only from 14.50 ... then hang up the phone in your face !!!!! How disgusting

Oppressive, persistent and rude ...!They send offers that perhaps include only them and if you ask to explain themselves by giving an example with what you are already paying, they tell you that they cannot do it ... let me explain better, if I go from one telephone operator to another I do it because objectively I understand , making a normal comparison with the rates, which one is cheaper than the other ... but if he calls you a2a and says: you are our customer and we make you an advantageous offer, fixed rate for 2 years ... yes, oh well, but who tells me that it is an advantageous offer ??? If the price of gas decreases, I always pay the same amount, not convenient, and I get lost !!! Then there is the infallible rule that says: nobody gives you anything ... especially multinationals !!!Imagine if they want to save me at their expense ... !!! But do me the pleasure!

I didnt believe it, but in half an hour I solved a couple of practices - very kind and very clear the lady at the counter - and since there are many counters open, the wait was also short despite the turnout. First time in A2A, first super positive impression.

Good industrial plan, it lacks grit in large-scale acquisitions but has shown great ability to grasp value in medium-sized operations. Findings: Buy

Once you could pay the bulletins here without paying the tax.

Landmark and historic building of the Milanese gas and light company. The image is of the interior of the headquarters and accessible to the public

Innovative multiservices ... with high standards and great operations throughout the Italian territory.

Kindness and courtesy, trained and competent staff.

Great service at fast countersWith competent and friendly staff ..

It is a serious company with a particular focus on the customer

Old Milanese user since a2a was the AEM name. I decided to change manager due to the persistent, pressing and harassing advertising campaign that I am undergoing.

Fast enough there are no waiting times or queues

Reliable and affordable!

Historical site before AEM and now after the merger with ASM of Brescia it is the headquarters of a2a

A2A SPA NIGHT ENTRANCE WITH 110 ANNIVERSARY 2018 CELEBRATIONS

Qualified and polite staff thank you

Courteous and precise staff

The website is improving, the staff seems more polite and helpful

Company in continuous evolution and proud to be part of it

Very professional

Very good

Waiting time at least 30 minutes ... very slow

Very friendly

This is a light and gas office.

An interesting place

B-)