They have good internet when it works, but their customer service is terrible. And their workers all have attitudes and will hang up on you. You will guarantee be on hold for 30 minutes or longer every time. Then they send some one out to your house, it’s 5 days later every time… Then when they get to your house they can’t ever fix the problem so they have to send another guy out there and you will have to wait a couple of days for him. Been trying to have some one come out and fix the internet for the last 2 months.

I got internet last month and I just love the service so far so good

People that work there in the office is always nice.

They better be glad they dont really have any competition here. Worst ever so far.

Our internet only connects in one place then it just cuts out randomly and when its working its slow

Its an unforgiving monopoly here. They are the only cable company in town and will treat you accordingly.

They were very quick and efficient about getting a bill paid

Their customer service has improved since my last year.

I pay for the Extreme wifi plan which is the fastest internet they offer.... DO NOT WASTE YOUR MONEY!! Been with them for 5 years now.. Firstly, DO NOT SIGN UP FOR THE EXTREME INTERNET PLAN! I have had this plan for a few years now, and it’s always something. Either they gotta replace the wire coming through my wall into the modum, weather knocked out my signal, or my signal just messed up... For bout a year I have not been receiving my full signal service. I had called for a tech last summer and he told me the company is well aware of the signal issue, multiple customers aren’t receiving their full signals, and the issue has to do with one of their equipments outside of my area. That man, said they will have it fixed as fast as they can, but nothing has improved. I honestly let it go cause I can barely get any good quality help with customer service. Now, we can’t have multiple devices on the wifi because the service will start to slow down and devices begin to lag.. I have a scheduled tech coming in two days who suppose to be able to fix it, but we’ll see. I told the representative that if the tech cannot correct my service I want to downgrade... he informed me if I chose to downgrade because they can’t give me the fast service I’m currently paying for then I have to pay an additional $20 on my bill every month til my agreement is up. How unprofessional, greedy, and inconsiderate that is, because of the company’s faults and false advertisement! Why do I have to pay a termination fee because i want to downgrade because PBC can’t give me the fastest signal service I’m paying for? Secondly, DO NOT let them tell you they can open a new account for you since your moving. THEY WILL SEND YOUR OLD ACCOUNT TO COLLECTIONS!! The lady lied and said they just “drop” the account.

Great Custom Service, friendly and experienced techs. Fastest internet service in Jefferson County.

So far I am loving my wifi

WARNING! DO NOT WASTE YOUR MONEY WITH THE WIFI SERVICES! Me and my fiancé (Britney Johnson) been with Pine Bluff Cable TV for over 4 years and it’s been TERRIBLE. The WiFi services is worthless some days it work most days you are paying for no connection. We have been paying for the WiFi and our WiFi been down for over a Month. Me, my fiancé, and my daughter all attend school and we can’t even use the WiFi that we are paying for. In December they had sent someone to come and fix it and the gentleman said “We will have to send a technician to replace the box outside in order to fix the problem, because the box is giving out poor connection. It may take some days or a week since we only have one technician.” It’s been over a month since we received that information. So I called back the morning of 01/29/21 and talked to someone and told him the situation and they said “We will send someone who knows what they are doing today.” And guess what? Nobody showed up that day. So, it looks like I am going to AT&T or some other company to be a reliable customer....if they have great WiFi and great services.

STAY AWAY from this service if you can!! They ALWAYS have outages and never answer the phone. WORST INTERNET SERVICE IN PINE BLUFF AREA!

Originally gave 1 star, but I changed my review after taking to Brian! I wont go into my issues because Brian took time to talk it through with me and made me feel like he valued my being with the company.

I attempted to set up new service with pine bluff cable on their website 6 weeks ago. I never got a response. I then contacted their toll free number and did a serviceability ticket. A week later I contacted them again for follow-up nothing had been done. A week later I contacted them again and the same situation.they informed me that the local office was not answering their phone.I then went to the local office and was informed of the serviceability ticket would take two weeks to complete. If my address was serviceable it would take approximately one month before I had service.

Worst internet service ever, outages all the time been with them for 5 years, and been totally dissatisfied and in this area we are stuck with them because there are no other competitors that will service this area, but as soon as there is one the switch is on, stay as far away as you can from this establishment

There Customers service sucks. I was on hold for 21 minutes and the lady tells me hold time usually longer in the morning. Got dam I ask how many workers they have 2 she said no about 30 well hello there a problem somewhere. I made my call to them at 3:30 pm they need help.

Good internet service with options

THE WORST SERVICE EVER, TOO EXPENSIVE! GOES OUT ALL THE TIME! PINE BLUFF RESIDENTS SHOULDNT HAVE TO HAVE ONLY ONE PLACE TO GO TO FOR INTERNET!

They are HORRIBLE.......always having outages or problems. They charge you way too much for poor service then have the nerve to keep increasing prices without a clear explanation. When you call everyone tells you something different. I rather go without internet or cable until something better comes along. I dont like throwing my money away

Was beyond satisfied withwith the technician and the service that was given.

If it were not for Ms Freeman I would have some choice words for this company. She is kind and considerate and worked with me to resolve my internet issues. The four stars are for her. You are what make this country work. Thank you and God bless you.

Very expensive internet compared to national companies

Website user friendly

They will promise to bury your cable in 21 days. Dont count on it!!!! It has been over a month and I am still waiting and they are still promising.UPDATE:Its been a year now and my bill went from $31.90 to $91.90!! WHAT?! WHY?!

I called in to have My services stopped as I was moving and my contract had ended two months prior. I was told By customer service that the services would be turned off by following week and I returned modem two weeks after I moved. (The internet was off for 4 days while I was moving). Well they charged me for a entire month stating that my services never was turned off. That services were still on two weeks after I moved out of the location. I was charged not only for the months service but a late fee.

Pine Bluff cable tv is the best in the state.

Office staff and s rude. Only giving 3 stars because their internet service is better than at&t

Good customer service, ok prices, good speeds.

Not bad but not good....worse, theres no one to compare them against. Basically a monopoly 🥴

Its really not that good. Yeah they have the $19.90 special but its actually $29.90. It only goes up. The technicians halfway know there job. Ive had three technicians come to my house trying to fix something. The first two didnt fix anything and the third technician told me I needed a new cable cord. Like how did the first two technicians over look that? When I call for help they say a tech will be over here from 1-5pm. One technician waited till the last minute 4:58pm to look at my wifi. I caught him outside in his truck eating chips up to 5pm. Wifi keeps going out every month. At least 3-7 times a month. Its not really worth it. Thats why it has 2.8 stars. Technical support cant ever help my situation. Just find different provider when it comes to internet. Its stressful and draining to keep paying for something that half way work. DO NOT RELY ON THIS INTERNET PROVIDER. Youre better off going to someone else.

I was in and out of there in less than 5 minutes. Was real quick service. Was really impressed

I am very disappointed with the service. I live in piney wood apartment. We are experiencing very very poor internet connection from last three months. Its disgusting.

Service has been great.

Great service

Complete trash. I cant connect my tv or laptop roughly 40 percent of the time... it shows that its connected with no internet

Amazing internet and cable connection even when the weather is horrible, great service!

They are horrible. If I can give them negative stars I would. Internet always goes out,they never try to fix it also technician comes 4 hours late every time and then asks for extra money. Everyone please do not support pine bluff cable TV they are they worst ISP in the world just get Xfinity.Cheers

The staff is knowledgeable about the products they offer and the customer service is great!!!!!

Great service. Gets a bit spotty now and then but overall I am happy customer. If people are having connectivity issues they should learn about the magic of port fowarding for their devices. The attitude of customer service has something to be desired, but this is pine bluff. What do you really expect?

They added fees to my bill without notifying me in writing that fees would be added, adding small print to a statement is not notifying me I should have been sent a separate letter to explain the additional fees

Internet always messing up. Customer service always blames it on your modem or router, and it ends up being on their end.

Im happy with them long as my internet keep working and I have no problems not yet

Worst internet service ever! It constantly goes out with no warning, even when there is no outage in the area. The only thing they can do is schedule a tech to come out 3 or 4 days later, so you have to miss work waiting for them and their sorriness.

I dont give 1 stars but after being on the phone with customer service for over an hour was reassured that a technician would visit our business... no one came so we called in problem still wasnt resolved... so we had to visit the office and that was a mission within itself... GARBAGE CABLE COMPANY... but since its one of the only high speed providers in the area we are stuck with them... by the way the business we run is MetroPCS so if they will treat us like this imagine what they will do to you.

Most times i love the internet service they provide. tonight im frustrated and almost gave them a 1. like its there fault the weather knocked out my internet... all in all great internet service.

They have charged me $30 for rejected payment because the credit card linked to the account was expired .If it was a debit card or checking account then its okay for the fees....I do have too many auto-pay with other businesses and If for some reason my credit card doesnt go through (which has happened before), they usually send me a notice in the mail to call them and have it changed/updated. Not once have they EVER tried to charge a late fee with it. I have called them but it was a very bad customer service and unprofessional .Business owner.

Cable antenna tv a few channels clear vision ill be ok wit that.....4-FREE lol

The service is slow the internet works when it wants to. Way to expensive

This place overall has both terrible customer service and a terrible deal on internet service in my opinion. If I had another choice of a cable internet provider I would switch in a heartbeat. Just ridiculous.

Connectivity is spotty. One minute you can watch a streaming video, the next you can watch 3 seconds at a time. Customer service is not very helpful.Call blocking for phone service is not available. It should be. If there were another service available where I live, I would try it.It is now two months later and the service has not improved. I can barely get any websites this morning. Customer service wants me to do the same things it always does: disconnect and turn off the modem, restart my computer and run the speed test. What happens when you turn off the monitor? You have to start over and re-set up the entire home network! It takes over an hour for us to accomplish that, not to mention having to crawl under the desk to attach the cable directly to the main computer which requires disconnecting other stuff. Still cant figure out why printers will no longer work wirelessly.The monopoly that CableLynx has in this area should be illegal. Their policies on packages and pricing are gouging the citizens here.

Pine Bluff Cable is my ISP, this is one horrible service. They charge an extreme rate for a decent connection, and it is down at least 2-3 times a day for 5-20 minutes each. It is also not rare at all for the service to go down for a day or longer, I would say this happens at least 3 days out of a month. Use the Internet on the weekend? Well that 50Mb/s connection you pay $140 for is going to slow to a crawl. Oh and in this day and age, let us have an upload speed higher than 200KB/s. Unfortunately for Pine Bluff this is the only place you can get an Internet connection speed that can be tolerable in this age. Enjoy the Monopoly while you can Cablelynx, I really hope someday a better service comes to town, and when that does happen I will do everything I can to get people to drop this dead end service.

Internet is seldom at decent speed to stream movies. Poor customer service.

Im totally satisfied with my visit.

The worst customer service and internet in the area, may as well go to dial up

I like there wifi

Very nice, answered all my questions and were on time

Friendly People

Worst Cable Company Ever. Why Pine Bluff can not offer other Cable Companies. Pine Bluff Cable will continue to be bad until they have COMPETITORS. Thats when we can get better rates and services. Its a Joke. I will continue to have Dish.

Charge you despite them not doing their job. HORRIBLE

I wished I could rate it with no stars. The customer service is horrible and the service sucks. I have not had decent service since I signed up for the service. My phone does not stay connected and the internet reception is ridiculous. Trying to get customer service to help you is a joke.

Pretty good service, been having problems with my modem, i called customer support at 4am and they helped me out, i have 12mb per second and its super fast, along with the cable package its oly $100 a month

To high

Service is always going out.there is never an eta on reconnections..customer service sucks

Internet service is slow. Have had to call techs out every month since signing up

Workers. Are nice. Service is not good at all.

Pine Bluff Cable has the worst service ever. For the last month or so for 2 to 3 days out of every week, the cable has gone out! They set up a service call but, they may come out or they may not, it just depends on whether the service people feel like working or not. if they dont feel like working then they just state that they came out, called, knocked and even left a note to reschedule on the door. When they do come out, you may end up with old equipment thats going to stop working in a few days; hen you are back to square one. Are they going to charge you for the days that service was out .... well of course, they are! Its about making money not customer service. The only reason for even the one star is because , you cannot post with out selecting a star!!!

Said I had an old bill from 1989 .

They suck NEW Customer my lady took off work got a point only got one in a half for ninety days waited all day called they said they called to reschedule at twelve SORRY got a money order already endorsed now got to try and cash it in they name!

The internet service is expensive, the cost is increasing!!!

Nice and helpful people.

Horrible!

Nasty tone of voice to customers because they have no competition....

Horrible customer service

Good service

Internet and TV needs here.

Customer Service very rude

Great quality

Gr8

Need a delivery dock

Internet

Services are getting slower