I stopped by to swap out equipment today & everyone was very helpful, friendly, and efficient. The gentleman who swapped my gear out was pleasant and very understanding of antsy children. I was pleasantly surprised by this location.

We had issues with our connection and went to the closest Cox to our place but with no resolve and came here talked to a man named Tommy Mendoza who not only resolved our issues but also gave great explanation as to why our connection wasn’t working even apologized for our experience at a different store that wasn’t there own!! we greatly appreciate the service we received and will come again. Tommy needs to be promoted or given a raise, he handled everything so soothly thanks again!!

Great customer service. Everyone was friendly and greeted me as I came in. I love that I was able to set my service up right away without waiting on a technician. Very simple set up. 10/10 recommend.

One of the worst Internet suppliers. When I paid a $173 a month for just Internet and the service was unreliable. The Cox service techs could never fix the problems. I finally canceled after 25 +years.I now have T-Mobile for $60 a month for unlimited Internet. And it works great.

The closest cox office to my house is 2 miles away but I prefer to go to this place all the time .Amazing people and helpful and they will fix your problem in 5 minutesThank you Austin for helping me I appreciate you 👍

I had to change out my router box, they were quick and got it straight out for me

Very friendly my persol attendant tommy.m.was very helpfulWent above and beyond to help me. With all my questions. The only thing is, as a new customer, who doesnt even have service installed yet. Ive called 4 times within 3 days with questions and have yet to hear from anyone. Other then that so far so good . I didnt know they were closed on Saturday wow

They are very professional and respectful and can answer any questions you might have pertaining to your services that you are receiving from them.

Cancelled service with cox simply because connection is terrible, they open your network so that others can hop on. And if youre living downtown good luck constant lags and lapses in services. Find out that there is only one node for everyone who has cox to use. Which means EVERYONE is using the single same node.Go to century link far more affordable and havent had a single lag

It’s less about the store and more about the way cox treats its customers.This is the only store for at least 8 miles in all directions. Closed on Sunday and Cox phone customer service is akin to ripping your leg hairs out one by one with your teeth. Sadly they have a monopoly, and century link is useless so you’re stuck with them.The store employees are very helpful but you see the sadness in their eyes as their hands are often tied.

Very helpful. In and out quick.

Thank you Jaime for helping me out today. Answering my questions and showing me my options. Will definitely come back for service like Jaime’s.

Busy but went as fast as can be expected and was successful. Good waiting system.

I am sadly disappointed in the customer service I received, lack of training and knowledge. I experienced billing issues which included unauthorized extreme repetitive charges, 7 retry payments after the bill was paid and no balance was owed, overdrafting my account. CSR rep essentially told me SOL. The way this was handled and the lack of accountability and responsibility of a business boggles my mind. This will be reported as fraud.

Saul was excellent! He listened, was friendly, professional and he effeciantly handled my modem issue. He showed respect for my time and I was on my way with a new modem15 minutes after I was called up.

I had a cox residential plan and switch to a cox business plan and the rep must not have done something correct cause instead of closing and canceling my residential plan they sent it to collections. I still have an active business plan for the same address so why would I need/keep a residential plan. Made my credit score drop by 40 points...

Got basic wifi but phone isnt working well with it

Service is to slow, customers that arrive after you, are called before you just because they are there to return equipment. Bad customer service.

Door lady at the vox store couldnt get my name right but thats a little thing, store was great, got in got out fast with professional service

The best customer service I had compare to other cable companies

Very good customer service experience. Understanding to my questions and he was very knowledgeable. Love that.Thank you.

So they deserve 2 stars.... I stopped here to buy a new modem, the salesperson was nice and suggested he could use discounts to lower our monthly bill. From $260 to 220. What a deal, right?Today 25 channels were missing 😢 from our line-up.MoviePak, you need to subscribe to the movie pak its $12. They told me today at customer service.I said look at last months bill, last 25 years. I had moviepak yesterday, but NOT today. They had downgraded my account to save me money.They could only correct the error by charging me for MoviePak and putting it back on the account.

In-store customer service is good. However, phone support is awful at times. I’m not a big fan of the app either as it is constantly kicking me off or won’t accept my password.

Representative was very rude and arrogant.Refused to give me modem for a self install and said i have to have a tech come over and pay tech fees.Went to another Cox store and was given a modem for self install right away.Don’t go to this store

The store is great. Everyone is the best!!

Thank you for excellent help and speedy in and out service!!

I went to this location. To make a payment. I stood in line. But remembered they have kiosk inside. To find out they has a cash kiosk and a card kiosk. Less then 5 minutes in and out.

Awesome service from a gentleman named Austin. At the Camelback store in Phoenix.

I’ve never had good experiences with Cox customer service over the phone or online so my expectations were low. These guys blew me away! There was a huge line of people and the cox team circulated through each person quickly while keeping everyone happy. Billy was awesome, he got my service set up quickly and even got me a stellar deal that I hadn’t seen online. 10/10 will be coming here instead of sitting on hold for 3 hours. Keep it up guys 😊

Their helpful and help w the questions w the cable.

There is someone at entrance to greet you & ask what you need. If there is a line outside, they ask if you would like water. The premises are always clean. Their employees are very polite.

Great customer service and knowledge of their products. Had to come back to the store for assistance. Called more than 4 times to customer service and not a single soul could help.....THANKS DOUG for your friendly knowledge and assistance.

Huge lines, slow service. As almost monopoly in the Pheonix area, COX should be obligated to have more locations. Its ridiculous and Im glad to be moving to a place that I dont depend on them. Ill be getting faster speeds and much lower price.

There is ALWAYS a line these days, BUT it moves swiftly! The line ensures there are limited numbers of people inside the store, and they do a great job of checking you in, addressing your issue and getting you on your way.

Great service once inside. The wait to get in was a bit long.

Service was fast and to the point.

The employees were very friendly here! Although we had to wait outside they supplied us with water, and although I just came to drop off equipment, the person who was helping me (Doug) spotted that I could be getting faster internet for a cheaper price and got everything set up in a couple minutes. I dont often write reviews but this was a rather positive experience in an errand thats typical unpleasant

The staff is very helpful. They did an amazing job of helping me upgrade my service. My only complaint is how they are handling people waiting for help. They have one umbrella outside for shade, otherwise youre standing in the sun while waiting. I wish they would take everyones number and then call them when its their turn, that way we could go sit in our cars and stay cool!

Quick customer service and friendly staff

They don’t even pick up phone calls

Good internet. Unfortunately no service in Texas.

The website says their open but yet the dont even pick up the phone gonna try some place else

Very helpful in assisting me upgrading my wifi service and equipment.

It is never too crowded to do business

Robert was really nice and helpful

The service was exceptional and clean. Professional service exceptional. Very good!!!

Great experience at this location! They were fast, friendly, and professional and served a large number of patrons quickly and efficiently! Well done!

So I had to run down there on a Saturday during my work hours. Typically I don’t leave my office when I’m scheduled to work, but with my internet down at the house and my wife working from home I needed to make an effort to get to the store. I needed to pick up a new modem because mine had failed. I was in and out unbelievably fast. I was back at my desk in like 15 minutes. I didn’t even miss a phone call. It was awesome.

Super expeditious. However, they never answer the phone.

Service at the store was decent and I arrived just before a rush. With that said I was a little disappointed with how they would allow me to pick up equipment without making sure my personal account and and Cox profile was set up correctly. That would have made installing it myself so much easier. Now Im playing a back and forth tag with different chat CSR agents ... Here I am 2 days later with still no internet.

The Cox store is nice but the line is long its got to be a better way

You have to wait in line outside. But the wait is not that long (10-15min) the staff is ok. Need a little work on their costumer service.

Long lines yall

Thank you Doug for great customer service!

Seasonal hold? Call SALES when open on weekdays. Dont call technical support! They will transfer you to a recording; Our office is closed, call back later - click. You cant do it on the web site, by texting, or by using the automated phone system. Thanks for your patience!!!

They dont carry coaxle cable there so they can charge you for sending someone to your house...... thiefs.... should have gone to Walmart and bought some there for .....

Quick service, masks and 6 feet observed. Very, very, very friendly staff.

They talk a good talk and give you what you need for install but if you have a question, dont bother calling the guy who gave you his business card and said to call with questions...the phone goes to answering machine and says you are better off to visit in person. I tried calling and left 2 voicemail messages for my salesperson and no returned call. Unacceptable in my opinion.

Johnathan made the process painless in and out with no problems thank you

Doug is by far the best Cox representative Ive encountered.

They are efficient and good service and faster

They were very helpful

I will NEVER NEVER NEVER use Cox again!! Very rude! Never help you with the right question.. I had contour cable @ $70 a month then it over 8 months with them and no changes Made by made. But the price went up to $178 a month??? Called over and over never can settle it.!! Done!!!!

Even though I agree with and understand social distancing guidelines, they made my 14yr old daughter stay in the car but the store had many other customers inside, even other customers with kids. It was 111°outside and everyone else waiting got to come in. 😒😒

Good COX COMMUNICATION shop station, with all services needed.

I called to downgrade my service because Im paying almost $300 per month for internet, TV and phone. I only use the internet for streaming Netflix, Hulu ect., dont even have a home phone and rarely use regular TV. CenturyLink has a $65 gigabit internet offer, so I called to see if Cox would lower my bill if I dropped the TV and phone. Their offer for a 500 Mbps connect, not Gigabit, was $165 per month. Half the speed and over 100% more than CenturyLink.Run, dont walk away from Cox.

The sales personal are top notch. And they did well in keeping wait time to a minimum. All I saw also had masks on. Plenty of water available 🙂

Austin was amazing! Made our experience so easy and smooth. Great location.

I was a customer for 2yrs and once the contract was up. Cox asked me to go from $225 to $389 this is how COX treats there customer. Ridiculous

The lady at the door leaves alot to be desired but the gentleman that assisted was awesome

In and out fast despite their person limitations. The guy who helped me was friendly

Friendly,efficient, kind, professional and more all with a smile and they were very busy. I was super impressed when the gentleman helping me left his computer to walk to the door and open it for me. That was not expected and really made an impression on me. How such a small act has such an impact.

The Cox store was practicing all of the proper safety precautions during this pandemic, including limiting the number of people in the store to ensure distancing, requiring masks for everyone in the store, providing shade for waiting outside, hand sanitizer was available, and they even provided water for those waiting. Kudos to Cox for doing it right to protect their staff and customers!

Slow ... 5 workers 15min wait

1st salesman guaranteed ICould record a show while on the road.#2&3 said that I could but I could record to my new coc box???5 said i didnt have a box with a DVR inside; gave me a DVR BOX. Arriving home the box has the wrong power cord. TEMPTED to give up as cox does not provide poor ser

They get the job done. Friendly people.

Walked into this store and handed my Cox rental modem in for return. Cox lost the modem. I later received a $118 Cox-lost-their-own-modem charge.Cox refused to acknowledge their error unless I provided the entire 20-character rental modem serial number for a modem that Id returned to them a month prior.The rental modem was not worth the monthly fee, and then Cox tried to charge full price anyway. Would not recommend.

Susan and Austin were extremely helpful! Austin was super sweet and went above and beyond to help me with all of my issues and made sure I was set up and satisfied before I left. Best service Ive ever had! Thank you for all your help!

Always very polite and helpful.

Thank you to Austin who helped me today he was compassionate and quick!

Cox is wack.

This place by far has the worst answer and call back policy ever I delivered my product to their store location when I cancel my service now they are charging me back due to a faulty team member not accordingly turning in the requested product it would be nice if they would also answer their phones and return voicemails and not allow their voicemail box to get so forward to the point where you cannot even leave a voicemail I would love it if you guys could listen to your voice box and answer me back thank you

Costumer service good but service, billing, tech support worsen day by day. Cox subcontract with no experienced tech causing additional issues to the initial ones call for

We got WiFi‘a box with no wires inside and then second time I went to get it they missed the wires again. Third time I went in the new WiFi they provided wasn’t working. It’s the worst network you can ever imagine. Super slow and bad.

People are very friendly

Quick and friendly customer service

Nice and friendly great customer service.

Outstanding service, warm, kind and fun people going the extra mile to provide high quality service

Best experience Ive ever had with any cable company PERIOD! Austin was the technician who helped me set up my new service and exchange my old equipment for new equipment. the entire process took a total of 15 minutes and was very painless. he explained everything perfectly. He got me a high quality plan with an EXTREMELY BETTER price than Century Link. Austin is one amazing guy. This guy deserves a pay raise!!

My kids are forced to be online school and you guys have data caps. Unreal

Great place to get your TV, internet and telephone, for reasonable pricing. Store staffing are friendly.

They were fast, they were safe and they care of my internet and cable needs

Customer service was fast and efficient. Very appreciative

The lady who worked in the front I cant remember her name she is African American and I went there January 23rd 2020..Well I can say this for certain that I have NEVER met the most AMAZING and HELPFUL employee in my whole LIFE. I was getting internet for the first time. My well my husband got so irritated with someone else that he walked out and this wonderful lady. Turned our whole situation around and we walked out of there with the biggest smile. Go here uou wont regret it

Very polite and determined to make the customer happy. Theyre also happy to serve gun carriers without issues. Kinda sad that I feel I need to point that out based on treatment from other companies, but here it feels ALL are welcome.

Dirtbag ex roommate stole the router so bgg we there a sm as ll depositcgit another and back on lineyea cox

Was not as bad as I thought it would be. Returned dvr and modem cause I bought replacements. Wait wasnt bad. They tried to retain me but my mind was made up so didnt matter.

I was there to set up new service for my new home. I wanted to set up cable, internet and home security. I walked in nobody greeted me. Okay. Then stood around made eye contact with the people working there. Still nothing. Then another person walks in two people greet him and ask what he needs. That sucks. I walked out. No I’m not that guy that says “I was going to spend thousands in here” and storms out never intending to spend anything. I’m just a guy that wanted to set up service and get the same level of customer service everybody else gets.

Cox is the essential example of how modern companies could care less about their customers and only want their money. I am a long time internet customer who tried to get TV service. Its impossible to understand what you are agreeing to. I want to give them my money but I just cant. No one can explain anything clearly. Even their employees are confused about what they are selling. There is no transparency in the type of service (internet speed for example) youre actually getting. Theres no transparency in fees. Its utterly ridiculous for a company to claim that they cant predict what your fees are going to be. Then how can you bill them!?! Theres no explanation value between getting a more expensive plan versus another. Just as dismal experience. I am ready to get TV but Cox has simply made it impossible. Cheers!

Bring a cold drink with you. If you show up and the place is full of customers dont lose heart, the waiting moves fast. All the staff are professionals and know what they are doing. Many of them speak Spanish so if English is your second language they got that covered too. Great place, good people.