I went to the Dermatology dept at the East Fourth Plain location and asked for a cyst removal. They would not do it and now 2 years later it has burst inside causing infection and pain. Will never patronize VC again.

Omg!! Save your self a HUGE headache on billing issues and go somewhere else!!!! My insurance has been in negotiations with this place for the past 7 months!!! Vancouver Clinic did not bill things correctly and it’s been a huge nightmare. They also wanted to send me to collections and were supposed to put my account on hold during the negotiations. They never did which caused me severe anxiety. I always pay my bills on time. I will NEVER go here again!!!!

The hospital and its staff were good, but some of the worst customer service. Everytime I have a message or they need to contact me, they ask me to call in. When I call I have to sit on hold for way too long. They need a better phone answer system.

Dr. Amelia Ryan is the best! I’ve been seeing her for 3 years now and I genuinely look forward to my doctor’s visits with her.The wait lines via phone are ridiculous as other reviews have alluded to. It’s easier to just go in person to talk to them.Scheduling appointments is quick and easy through the MyChart app.

Trying to change an appointment and if you want to change or cancel, you have to call. Called, put on hold, requested a call-back, and never got one. Called again and waited on hold for 50 (FIFTY!!) minutes before giving up. It shouldnt be so difficult.

I have tried to go to other clinics but I prefer the Vancouver clinic ease of use and one stop shopping style service. I cried when my doctor left but she got replaced with some one even better.

Cant get them on the phone - and when you try they play abhorrently loud techno symphony music that blows out your phone speaker at half volume. Ridiculous and Im tired of listening to it every time I call them, not that I could say anything about it since they wont pick up.

Horrible service. If you don’t like your time being wasted, spoken to rudely or meds taking an arm and a leg to get/refill then don’t bother with the VC. What a joke. Go anywhere else but here, you’ll be happier.

Giving a moderate review, really like the physician I see but there is an issue with getting medications refilled. Requests get denied with no explanation. considering changing doctors due to this.

Gay friendly place all staff is awesome! Staff is professional and confidential.

Im done with this place, Ive been on hold 4 separate times in the last 2 days for atleast 20 min each and ended up having to drive there. Ill be pulling my family out of the family practice this week.

The wait time on the phone is absolutely horrendous. Most places have a wait time but this one is ridiculous. It is almost like they hope you give up and hang up. Plan to use a speaker phone, connected to a charger, and find something else to do while waiting. Most people could complete a 500 piece jigsaw puzzle before they answer.

The receptionist/scheduler kept me on the phone asking questions Ive never been asked before; how large is that company that you have your insurance with? and are you Hispanic or Latino? What race are you? As though this were necessary to schedule an exam. Heres the best part; she wanted to triage my injury on the phone. Zero medical training. It was more important to discern whether I actually knew what was going on in my knee, than to just schedule me an exam, and argued with me as to whether I should get X-rays or not first.

Wouldnt make an appointment with their sleep specialists without a referral, even though my health insurance doesnt require that. Lost my business! Good job, guys!

This Clinic is a run around, put there job on the patent, the staff acts arrogant if you have a question and they wont give you any medication so save yourself the time and go somewhere else! Very dissatisfied, took one vist to see that!

The receptionist in radiology says the wait is couple minutes. After we sit there for 30min even, they call in person after us. She apologized for the mess up...and did confirm that he was signed in 4min after us.There was noone when we came in.Very slow and unnattentive!!

I,feel I have one of the Best!!! Personal care with my team of Doctors here@ All Vancouver Clinics. In Southwestern Washington Clinics 🤗

Had a routine visit that wasnt run through my insurance so I was sent a full bill. This comes after having a lab routed somewhere my insurance didnt want to cover.Providers seem pretty good though.

Ive had nothing but good results with my care here at the Vancouver Clinic. Ive been attending for over a decade and always had excellent care. I see Dr. Supplett for my general practicioner, but Ive utilized the lab there many times, and the ENT upstairs as well as the urgent care, all great caring people. Always a good and efficient visit.

Virtually impossible to get a straight answer from anyone. My daughter has been out of school for a month, waiting for a very necessary prescription to be filled. The prescription delivery has been delayed twice due to changes being made by the prescribing office without them ever enlightening me as to what is transpiring. Phones always busy, messages rarely returned. With the exception of a few rotten doctors (Im looking at you, doctor who spent 20 minutes lecturing my fit NINE YEAR OLD DAUGHTER on her weight when we came in for asthma issues), the physician staff is alright. The office staff in each specialty office Ive entered has a communal chip on their shoulder. Horrible, uncaring, unsympathetic attitudes and audible eye rolling. Get your mess together. Hire better staff. Stop jerking your patients around. Most of us are going to you because we are in pain, afraid, nervous, anxious. None of us need a surly receptionist with an elitist complex on top of all that.

I have been a patient here for years. I was laid off because of covid and no longer have insurance. I called to find out what it would cost to be seen by a doctor so that I could get 2 tests. Absolutely nobody that I talked to could give me an answer. They just kept saying it would be a $200 deposit and anything over that would be billed me. I spent nearly 2 hours on the phone talking to probably 15 different people. Zero answers!Thanks TVC, I can really tell you care about your patients... 🖕🏻

If I could leave 0 stars I would. This place is a joke of a medical facility. Go here only if you want subpar treatment from under-qualified, uncaring staff in a questionably safe environment. 99% sure there are third world countries that provide better access to medical care.

I felt like I received care but indirectly did not receive care or treatment. It was really a weird feeling. Also, I do not agree with this clinics medical policies.

The nurse, or nurse assistant was fairly rude and dismissive toward me. The doc I saw was great, however. I realize RN and nursing assistants are in high demand and they are perhaps overworked, but they really should consider they are dealing with people in pain/discomfort and the last thing they need is for someone to be dismissive or rude toward them. Customer service is an important function for many jobs, those included. If they dislike dealing with people, perhaps theyre in the wrong career field.

Regardless of the location, Vancouver Clinic is AWFUL! Their billing department continually makes errors and loses track of payments?? Also, the podiatry department (Doctors, not the nurses) need to be removed from practice. Unprofessional at best!

I can never get through to anyone. I need to reschedule an appointment due to Jury Duty and still no call backs. They better not charge me if I get to that 24 hour deadline. Still waiting for a call back.

Awful experience after a break, has done a complete 180 for the worst!!! go elsewhere sorry 😬.

They are trying to place all patients with assistants instead of actual Drs. The phone system is excruciating process just to reach the department you called for. They dont call you for important issues that need immediate attention they just message through my chart. Quality of care has gone way down and so has the process of dealing with them.

This place is horrible. I’ve been here 4-5 times now for a variety of different things and every single time the experience is subpar. The personnel are not attentive or care about your condition, you have to repeat yourself to every single person you talk to you, it’s impossible to get through to a scheduler and even more impossible to get through to your actual doctor or their assistant to get any answers. They run you through like cattle and make you feel like that as well. Look elsewhere.

Why is it EVERY time I call the are experiencing a high volume of calls? Seems like they do not have enough staff. My doctors are great, but I cant get through on a call and MyChart isnt always the best.

Best set of doctors I have ever had. All of the offices communicate really well. I see a specialist for one thing and a general doctor for another, I needed labs for both and rather than having me come in 2 times they modified the requirements on my chart so the next time I come in for labs I can get everything done at once. They can all see the results from any tests as well so tests I have done for my specialist can be seen by my general practice doctor as well which means they simply have more information about my health. I highly recommend TVC

The phone service is by far the worst I have ever encountered, and I am a VA patient. The hold time can stretch into an hour or more. You Vets will understand that. At least at the VA we are told that we are17th in line and have music. At the moment, I have a question that has to be answered now! It’s faster to drive to the clinic than to stay on hold.

Dont waste your time going here if you are on Medicare. We have Medicare plus an excellent Medicare supplement plan endorsed by AARP insured by United Health Care that has been accepted everywhere until we moved here. We were told they are not accepting Medicare patients even though they have doctors that specialize in geriatrics.

First appointment they canceled 10 minutes before it started. 2nd appointment they canceled 1 hour before it started.

If you are actually looking for a clinic who cares about you and your family on a deep enough level to approach your health care in an intelligent and proactive manner this is not the clinic for you. If you want a place that will google web MD right in front of your face however then it’s perfect! Honestly disappointed with every visit I have ever had to this clinic and multiple other locations. Feels like a Walmart of health care. Best to just save your time and 55$ copay because web MD is all you need to be a doctor here.

If you have other choices, I’d recommend someplace else. My wife went in with an issue. After X-ray found broken bone. Told to take ibuprofen and they’d have a referral for an orthopedic. In final paperwork had wrong hand. Left is not right. Let’s not have to repeat kindergarten. Also told if pain worsens to call back. 2 days later the pain was worse only at night making it difficult to sleep. Called back. After waiting the entire business day, decided to find out why they hadn’t called. On hold, finally their answer was the previous doctor hadn’t put anything in the notes about calling back if pain worsened. To be prescribed something stronger than ibuprofen you have to come back in to be seen by a different doctor. The rub...if they had returned the call right away in the morning and said come back in, we would have just gone to our primary care physician. Now the primary care doctors office is closed, no meds and another night without sleep. Communication is key, getting the correct appendage is key, putting things you say to your patients, under the further care section of the notes is key. Can’t get those things right and wasted a day of our time with no help or at least timely communication? We’ll go elsewhere.

I called the 87th Ave location and was able to get seen the same day by a provider at the 172nd Ave location. I saw Mr. Stephen Ahearn. I was very pleased with the visit I had with him and the level of care and attention he gave to the symptoms I was describing to him. It really felt like he was going to work with me to help figure out whats been going on. He has a really varied background and takes a scientific approach to diagnostics that starts with him just listening to what I was telling him and starting from the beginning. I then had to go across the hall (super convenient!) to get some lab work done. I pretty much have a phobia of needles, so went it feeling pretty worked up already. I had the phlebotomist, Tina, do my blood work and she did such an amazing job. Ive had terribly bad luck with blood draws before, with the phlebotomist not listening or caring about my fears or about the weird/unique techniques it takes to get blood from my arms. Tina was completely different. She was kind and patient and AWESOME at drawing blood. I literally told her she was an angel afterward haha. Would highly recommend TVC if you are looking for good healthcare in the Vancouver area.

Do NOT put your life or the life of a loved one in this clinics hands. They have the most disorganized systems and they lie to you. The doctor says they will refer you to a specialist; then after you call them a few days later to see why you havent heard anything, they say they are waiting on insurance; then you call insurance and find out that is not true. Then the clinic fesses up and says you are now in the queue to be referred, then they call back and say they are not referring you because it is not serious. Perhaps that was retaliation for demanding why things are taking so long? UNBELIEVABLE!!!

My family has been with Vancouver clinic since 2004. My youngest daughter (adopted) whom has been a patient there since she was 9mo old. Since her insurance recently changed. TVC is now saying that they are not taking any new patients with her insurance, unless I’m pregnant. If I were pregnant that could take my unborn child ( as a new patient) and all of my other children as well (so your taking patients) just not my daughter, who’s been seen there since she was a baby.I understand that we have to work to live. But it’s always such a slap in the face when you’re reminded that, at the end of the day, people don’t care about you, they just care about your money.When your advertising says how much you care. Your credibility goes down the tube when you don’t really care about my daughter, you only care about her money.

Overall service quality gets worse. Hiring more PA rather than MD, nurse/staff communication has room to improve, etc. Experienced a few interesting communication with the finance department. VC was the only local clinic before but now there are more recently. Recommend to find alternative unless VC improves their services.

The whole staff was very efficient and helpful to my medical condition. Dr. Anderson is a great doctor who is very helpful and extremely talented. He was able to remove a piece of metal from my eye with precision. I have been there two times for different issues. They have very flexible hours without the emergency room waiting and inflated cost.

Saturday September 1st 2012.This morning starting at 9 am I called Vancouver Clinic on call service. The worst experience ever. After our visit last Thursday with our sons primary doctor, he advised us to call over the weekend if the sympathies worsen and have a medication called in(like stated in his chart).Now it s 11:08 am and I have been transferred for the last to hours over 20 different times. Talked to Sage(spelling) and Marsha (spelling?) Marsha the worst customer service provided ever. Hang up on me twice. RUDE and NO LISTENING SKILLS.Still on hold at 11:12 with no update.I work in customer service and I would be impressed to provide a service like this.MARSHA AND SAGE YOU TWO SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!! Go get a job were you dont have to talk to people. Why are you in customer service??????I am glad to say after this experience I will follow up with a supervisor and hope this doesnt go unheard of. After the holiday weekend we will move our son to a different provider.11:15 STILL on hold no answer from anyone. Keep in mind I stated calling at 9am this morning.Someone just answered the phone and asked how may I help you.....put me back on hold..Still on hold at 11:38am.THANKS YOU VANCOUVER CLINIC FOR HAVING SUCH POOR CUSTOMER SERVICE.YOU MAKE ME SICK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Mommy

Im posting because on multiple occasions my concerns have been ignored. I wont go into detail for the sake of my own privacy, but on the most recent occasion Im once again being ignored. I was diagnosed by my primary doctor who told me that with this particular issue, trial and error is the correct route of treatment. My condition has since gotten worse and Ive called on three separate occasions to try and see a specialist since the matter is now urgent. I have been told I would receive a call back several times and have heard nothing. Im starting to, for lack of a better term, freak out. Im scared for my health and no one is taking me seriously. Im not sure what to do from here which is why I made this post. Do not expect top notch treatment at Vancouver Clinic.

This place has got to be the worst place ive ever delt with. Ive waited for 2 months for 2 different appointments. Both of which i get a phone call on the day of telling me that they scheduled me wrong. Making me wait 1 to 3 weeks longer. After i already made arrangements with work. Another appointment the doctor refused to see me because it wasnt in her field, after taking time off and a scheduled appointment. Another doctor walks out of the room after telling me he cant operate on me ( cut me open) and doesnt know of anyone who can. Mind you thats not even close to what i was asking. Id give this place 0 star.

Awesome staff. Fairly quick appointments. Dr. Austin is a great pediatrician for my girl. 4 stars because we waited 30 minutes to see the doctor with no explanation.

Dr. Miller in pediatrics is amazing. He sees our whole family and have been so happy with all of our interactions with him for the past 15 years! There is also a woman named Peggy, at the check in desk that is wonderful! Extremely helpful and goes above and beyond what you would expect. Very patiently helped me work through a sports physical issue, and smiled the whole time. If your able to get into the Vancouver Clinic- I highly recommend to take advantage. Thank you everyone there for always taking my familys care as seriously as I do.

Rude reception staff and always 30+ minutes late from your appointment time. Showing up early will only lengthen your wait time. Good doctors and nurses but the administrative staff spoil the experience.

I am shocked and disappointed in Vancouver Clinic’s Urgent Care. I took my daughter in because she had had a fever for 4 days. She had a sore throat, her speech was impaired due to her inflamed throat and tonsils. Her entire right side hurt. Ear, neck, throat. We waited for over 2 hours. When we were finally called in, I told the nurse I wanted my daughter checked for strep. There were a few cases of strep I had heard about. She quickly swabbed her throat (daughter didn’t gag) and said doc would be in soon.The doctor was very dismissive to me, it was as if he just wanted me out as soon as possible. He came in and said she was negative for strep, she didn’t have ear infection, checked her over a bit and said it was just the flu and that with the flu it was normal to have a fever for up to 7 days. He seemed annoyed like I was one of those moms that brings her kid in for a sneeze.We left but I wasn’t satisfied. The next day I hugged my daughter and she told me I squeezed her bump on her neck. There was almost a golf ball sized bump under her ear on the neck. I called in and scheduled an appointment to the urgent care on 87th with a pediatrician. He checked her over and I asked to take another strep test. He looked in the system to make sure that it was negative before, to my absolute shock, he said there weren’t any cultures sent for a strep test!!! Did they not even do the test?! He came back with results and said she’s definitely positive for strep. As I type this up, my hands are shaking because the side effects of untreated strep are fatal. How dare they? I am not just disappointed, I am disgusted. Is this why innocent people and children are dying? Because of negligence??? The doctors name is Dr. Andersen. I won’t be going back there again.

The care Ive received by medical professionals has been fine, but its way too hard to make an appointment. Their scheduling unit is terribly understaffed. 90% of the time you call you get the answering machine, and youre lucky if you get a call back in 48 hours. Vancouver Clinic, stop pinching pennies and hire enough schedulers to serve patients!

Recommend scheduling online as opposed to just walking in, if you are a walk in you are treated as a second class citizen. I guess they are trying to push their new system.Additionally I then waited for the clinic to call me back regarding the referral put in by the doctor and whether or not it was approved by my insurance. I called them this morning, they stated they were still waiting and to call my insurance provider. I then called my insurance provider who gave me the authorization number and stated that my referral was approved. Upon calling the clinic back, I was told that they needed to hear it directly from the insurance provider, but refused to call them to verify.So I guess Im just stuck here in limbo until the clinic or the insurance company decide to contact one another.I will be looking for another location.On the positive side, the doctor was knowledgeable and friendly - no issues there.

20 years with this clinic with nothing but exceptional care. Have had excellent care from the many staff members I have come to know.

Had a procedure done as an outpatient. A fairly positive experience, except for the waiting time once I was prepped and ready for the surgery; I waited for an hour before anyone came to see me. I began to feel as the staff had forgotten I was there and I could hear the patients on either side of my curtained area being taken out and new patients arriving and still I kept waiting. Once the doctor arrived to talk to me, it went well and everthing was done very efficiently and professionally with pleasant smiling staff. I also appreciated the follow-up phone call the next day asking about my recovery and progress.

While the attention I received from the doctor and the office staff at the Columbia Tech Center location was great, my labs were sent out to a laboratory not contracted with my insurance. While the Clinic might not be responsible for knowing which labs my insurance is and is not contracted with, I still got left with a bill for preventative care which should have been covered by my insurance. The billing office was incredibly unhelpful and seemed to think I should have magically known to request which lab the MD sent my tests to. I have been an adult handling my own medical care for 20 years and have never once had to investigate where my labs were processed when seeing an in-network provider. It was overall such a frustrating and unpleasant experience that I have no desire to return to Vancouver Clinic ever again.

I went in to the urgent care today. The wait was supposed to be around 1.5 hours. I was surprised that I was taken in immediately (15 minutes in) for tests and told my test results would only take a couple of minutes. Fast forward 3 hours later, I was seen for the doctor for a whooping 1 minute. What angers about this place is its inefficiency and constant reassurance that you will be seen soon, only three more patients ahead of you. The aggravation this caused was not worth the treatment. I will not return to the urgent clinic.

Great doctors and a team there who care. Clean, friendly,quick, everything in one building (xrays, lab work, specialists) and use of modern tools like my-chart really help with total care. Ive been there for urgent care and now as a regular patient with a primary physician who is great.

Love it here! I had them deliver my baby girl and the whole pregnancy they answered my annoying questions! Took my insurance good and barley paid a thing

Ive been going to the clinic for many years and have had some very good experiences (my midwife was awesome and my current doctor is fantastic!). But this review is regarding the urgent care department and their absolutely awful treatment of my adult son. He came in for chest pains today in obvious distress. I gave him my fsa card to pay for the copay. Apparently it was $6 short of the $30 copay and they turned him away!! Because of $6!!! Ive been billed for my copay numerous times. Unbelievable.

I have used this urgent care several times due to it being the closest to my home and having 3 boys that are very adventurous. I usually have ok luck but the last couple times have been horrendous. At the request of their own GI on-call doctor I went to their urgent care because of terrible abdominal pain. The doctor who saw me was rude and refused to treat me. She claimed it was just constipation and barged out of the room shouting just go to imaging. When the images came back and it wasnt constipation she didnt even inform me of the test results. I ended up at the ER that day unnecessarily had to use the ER for tests/images that I could have had done at their urgent care if the doctor wasnt such a cranky pain in my side. I have never been treated so rude by any medical professional in my life and I wouldnt wish her wrath on anyone. Best yet I informed the clinic of her behavior and havent even gotten as much as a email back. I wont be using these facilities anymore. I found a urgent care in Camas that we will be using in future.

Ive never taken my son anywhere else! His pediatrician (Dr Eisenfeld) is amazing and experienced, & his mental health specialist (Dave) is funny, experienced, and personable! My neurologist is in the same building, and the handful of times Ive had to go into their urgent care for a severe migraine Ive been treated well since they can already access my history. Love TVC. Their website is also easy to navigate and being able to email my or my sons doctors has been great. Will never go anywhere else!

They are about money not your health.cant ever get an answere on the phone. Always high call volume. Terrible place.

So typically I dont go to this Vancouver Clinic and usually I have a good experience however this time I was short on options. Not only did they run unnecessary test they ultimately told me to gargle with salt water and take it easy....... the text was very abrasive a rude and even insinuated I could be pregnant because my stomach was upset..... the doctor had a very harsh accent not that I am against that but i would like to be able to understand my doctor.

My experience here was disappointing, the staff were impolite and impatient. The physician was distracted and uninterested. There was no feeling of patient care at all so I would not recommend this clinic

Dr Crina Crisan renewed my faith in TVC urgent care department!! And her nurse assistant Kris? was wonderful too!! They both took the time with my children that actually made me feel like they care. And were very thorough. I will make the drive all the way from North County if she is working urgent care. Thanks so much!

Scheduled an appt for annual exam on a Monday, they called me to reschedule to Wednesday. I was experiencing severe sciatica so I asked if I could get a referral to a physical therapist. They gave me a PT appt for Thursday. I show up Wednesday (after fasting all day for lab work) to find that they canceled my Wednrsday appt. No big deal, I still have the PT appointment that I desperately need, right? WRONG! They changed that appt. No communication! Called chiropractor and she provided needed referral.Note: My wife recently had her annual exam at VC, they asked her a bunch of questions and then billed her for several extra services.

Went in for a follow up from an emergency room visit from a 2 story fall .Tha P.A (Emily Brooks)of whom Id used for years treated me like low-life drug addict when I asked for a non opioid pain medication. Absolutely no bedside manner.Didnt take the time to review my X Rays and CT scan results. Completely blew me off as if I was a drug addict ..Thanks for nothing

For the most part the care at TVC is fine, but dealing with billing matters is another story all together. Beware that in the Urgent Care facility they have doctors that are classified as specialists, and when they bill to the insurance company you may be charged the specialist co-payment. You of course have no way to know this in advance, but dont try and work this issue out with the billing department (or any other billing issue for that matter), they are not there to help in any way.Caveat emptor !

Horrible clinic....I have 2 types of insurances and I need a pediatrician for my newborn not accepting new patients. What moral goes into this place. employees are not just clueless of your needs but can’t help the fact it’s the management of the clinic. I have been going to this clinic for years and I have to say it’s dead to me going forward

I run into the same ridiculous issue every single time Im there. I need a parent concent form for everything, unlesss Im seeing an OB for some reason, and I have filled out and had this form signed multiple times and its somehow never there. Im so sick of having my time wasted. They have to be losing my paperwork. Neither of my parents are allowed to give concent over the phone either, and Im entirely irritated.

For urgent care needs, this is a good place to go. Convenient for E. Vancouver, Camas, and Washougal residents.

The absolute worst experience in my life. I gave not just one gastroenterologist a chance at the Vancouver Clinic and the second one was worse than the first one. The building fools you with all the classy architecture But dont be fooled. Theyre horrible people except for the surgeon Steven Slovic. Go anywhere but here peeps.

If youre okay with homeopaths that portray themselves as doctors while attempting to sell you their placebos that you have to order directly through them and nurses that are too stoned to function you will be very happy.

Doctor never review your lab test. When to annual pshycial, you are the one who ask the questions and remind her what is the conclusion of the lab. She will not review to you. Did my blood test annual check up and they charged me for it. The code they used its not preventif code so it didnt cover by insurance. Staff very rude especially BILLY. Doctor not professional. She forgot ordering my lab and made me wait for 45 minutes for nothing at the lab. Visit the lab there is additional cost beside the cost of blood test. They said they diagnosed something in my blood, no action but you get charged for it. Why you call diagnoses when there is no action to solve the problems.

I am sympathetic to the medical community generally, but Vancouver Clinic had been consistently poor. It is a huge hassle to refill prescriptions, and I often feel like nobody gives a damn about me whenever I have to see a doctor.

My physical therapy appointments are always on time and my PT is great!

I like this place. I take my kids there, all 6 years with them and not planning to change them to anyone else. I have a good doctor.

Beautiful place and I love my doctor

Decent treatment. OUTRAGEOUS charges! Makes it crystal clear they’re more worried about their paycheck rather than the patient.

I called to make an appointment they said it would be April so I called Legacy Medical Group Camas which is only 2 weeks out. Vancouver Clinic only has one Medicare Dr. Why only one Dr. for medicare patients?

I have sent the same concern to the cstomer service and billing department multiple times and they have yet to address my concerns. I have an HRA with Anthem, I called Vancouver clinic on a Friday (due to my work schedule) to confirm Urgent Care was the same price as a week day visit and they said YES we bill just like a doctors visit. Which to me means I only pay 20% according to my insurance plan. My daughter, was sick as well, armed with this information we both went and were seen together. This was not true,the fact of the matter is it depends on who they have on staff, if your lucky you might see a nurse practitioner but we saw (without a choice or ability to make this decision) an ER doctor & he billed at ER rates, therefore I was billed for the entire amount without insurance coverage, instead I got the discounted negotiated rate. We were charged $464.00 to be told to wait it out you most likely have a cold or Flu. Ok, i can accept that, what I can not accept, is my Insurance company has told me to be more responsible for my costs by ensuring I ask the right questions & go to in network doctors. Since I was told it was regular doctors visit I did not think they would take over half of my savings from my HRA! I also was charged the other half of my savings for blood tests i didnt know were NOT covered when I went to see my primary care physician the previous week. Its April and we have blown through all of our HRA account at one Doctors office. How I ask am I to better manage my costs If I have no clue how much things cost & when I am missinformed by my doctors office? This is not taking care of people first, this is a business first!

My daughter got sick and I had to cancel my appointment 13hrs before the appt. They charged me $50 because it wasnt at least 24hrs. They just lost a sleep clinic client, physical therapy client, and I will be finding a new GP for myself and my family. In the end that $50 cost them thousands a year. Sad that this is how they have to make money.

This place is horrible. I would not trust my health to this place if I had more a choice for health care. Its almost scary how little this place cares about paying customers!!!

Went in for a sleep apnea consult. The specialist asked me all the same questions that my primacy care had asked, and he got the same answers. He agreed that it sounded like I definitely had a bad case of sleep anea. We decided that I was going to do an in home sleep study to determine the course of treatment, and I was told that they would be calling me to set it up. They called one time and I missed the call. When I called back, I was left in hold music limbo for 15 minutes and never given the option to leave a message or directed to a website where I might be able to schedule something. I hung up thinking that they would probably call back. They did not. However, they did send me a notice that said they had tried to contact me and that they had not received a call back, and therefore would be closing my file if I didnt respond within 7 days of them sending out this notice. I called back today to let them know, and was told that her notes say they tried multiple times(which they did not). When I asked her to take my name out of their system and to notify her manager of this issue, she simply said that she would put a note in the system. Clearly they are not interested in serving anyone, which I find odd since we all know they get paid for these sleep studies and consults. Needless to say, I will not go back, and I will not be referring anyone. Pound sand TVC!

I go here monthly to have my INR blood draw and find the staff extremely friendly and efficient.

Excellent place for health care.

Everyone there is a joke. Between canceling apointments to get some scans and surgery on my girlfriends hand and causing PERMANENT damage to her hand on top of cancelling a high priority MRI to try to stuff more pills that wont work down her throat only to make her suffer through migraines and horrible headaches 5/7 days a week. I dont know how anyone there keeps their job, they dont do nothing but sit and gossip. PATHETIC!!!

I have been a patient at the VC for about 7 years. In those 7 years I have now had two very expensive and life threatening mistakes made by their Drs. My most recent was when Dr Mailhot left the clinic and I was assigned physicians Assistant Emily Brooks. She treated me like a lower level human the moment she walked in. I was there for a wellness visit to get perscriptions refilled. Prior to seeing her I had been in excellent health since my surgery in 2010 only needing to goto the clinic once per year for refills. I have asthma and extreme anxiety. I take xanex to reduce anxiety and manage my asthma. An asthma specialist put me on the xanex 12 years ago and it changed my asthma exacerbation and made my life comfortable and manageable. Emily Brooks was not having it treating me like someone regularly using heroin. She put me on a new med and told me to stop taking the xanex. Two days after stopping the xanex I had two Gran Mal seizures the same day two trips to ER in the hospital in an ambulance both time then 3 days in the hospital. Automatically lost my drivers license for 6 months per Washington state law even though I wasnt driving and have hit my $10000 max out of pocket deductible on my insurance after getting away with only paying my premiums and perscription costs. See the wise Mrs Brooks forgot to mention to slowly ween off the xanex or it could cause seizure despite my multiple efforts to contact her several times through MyChart. She never in 6 emails personally got back to me personally as Dr Mailhot did in the past. Instead I would here from her MA. Yesterday I got out of the hospital for a second stint of 2 days with severe uncontrolled anxiety and asthma exacerbation. Thanks for ruining seven years of healthy living Emily Brooks and completely turning back time to 13 years ago to uncontrolled anxiety and asthma. I called the customer relations team they called back to thank me for the information and how they would use it to improve services in the future. Well thank you for nothing. Emily Brooks is probably the worst almost Dr I have ever came across. She comes in looking at you like she just ate a mouthful of feces and it was your fault. Why choose a professional career that is helping people if you hate people. I take as few medications as I can to have a manageable productive life not to get high as she seems to imply. She has no place caring for people. My feelings about what happened to me this last month and in my life is if it aint broke dont fix it. I was in excellent health before this so called physicians assistant thought she could fix something that wasnt broken and completely flipped my life upside down in the process of trying to fix something that wasnt broken. I also fractured two vertebrae in my back during the seizures and was prescribed perscription strength Aleve. So I got to sit around almost pissing my pants Everytime I caughed or sneezed since the seizures. It really is all about revenue for the VC. If you have to go here heed my word and stay away from Emily Brooks but if your insurance allows it by all means avoid this clinic altogether. The Vancouver Clinic Drs in the hospital particularly Molly Daugherty is a close second to Emily Brooks. After reading my discharge not from the hospital its like she wrote notes on a completely different patient or wasnt listening to my wife and I at all during her visit. She even removed the pain meds I was on for my pain from back fractures saying there was no evidence of damage from my fall. Well maybe thats because I never had a fall I had Gran Mal seizures snapping my spine in two places. Had she read my notes or actually listened to me she may have caught on. Pathetic. The hospital staff was in much at awe as I was how many mistakes she made about me. One nurse reading my note actually asked if I was in fact Jason Webb as she was reading all the misinformation this Dr wrote. Again Pathetic. Good luck to all who venture into this house of revenue.

I have had experiences with Vancouver Clinic (TVC) for over 15 years and can describe them in one word - horrible. They will overcharge, under-serve, refuse to work with your insurance, even refuse to believe your own descriptions of your health issues. Example: I have a history of painful ovarian cysts on one ovary. I asked about a surgical removal. I was told that was not reasonable since I was so close to the age of menopause - I was 42. Example: my 7 yr old son had a genital rash. The doctor (whom my son did not know) wanted him to remove his underpants and when my son showed his discomfort by tearing up, the doctor grilled me about possible sexual abuse and suggested that he was going to turn us in! Example: our family had switched insurance companies. Somehow, they were able to bill through the old insurance but the new insurance had better terms as far as or costs. I called, gave them the new information, they looked on the website, and said that we werent covered with the new insurance at that time. They abjectly refused to call the new insurance to work this out. In fact, they were quite snotty about it all. Fortunately, the new insurance had no problem calling TVC to clear things up. Choose any other option over TVC if you have one.

I love clinic! Ive found everyone to be plesant and professional from the receptionist to the doctors.

Maybe its my bad for choosing this doctor. So I recently moved to Vancouver and looking in my insurance network I see several providers from the Vancouver clinic. I chose Emily Brooks since its a woman and I have good experiences having a female doctor in the past. I go, explain that English is my second language. I get attended. The front desk was nic3 and helpful, no complains. The nurse very nice and sincere. But the doctor...impatient. She wasnt listening, finishing my sentences, ordered a blood work and I said: I need to tell u other stuff from other conditions. She says: Oh I cant. Our time is up. Reschedule an appointment. Really?! Oh yeah sure. I bet I have to pay a ton for this visit. How am I suppose to trust this doctor? Im gonna get another one.

Re: Urgent CareI came in for a test, in which I needed to be done today or it would have been a problem, and had limited funds. Well, Im not a patient w/ this part if the clinic, so they werent going to be able to help me. Lateashea, the receptionist, didnt stop helping me with my situation. She gave me a number to call and when they were unable to help w/o me paying a lot, she got on the phone and found out a way to help me. The relief and gratitude I feel that she went out of her way to help me is undescribable. Thank you Leteasha!

So today is finally my last day ever working with vancouver clinic. I just want you all who are reading this to know that Ive tried for half my life to get the support and medical help I needed from vnc clinic and have been let down absolutely every time Ive gone to see any of the doctors there. Thursday last week I put in an order for lab work for a vitamin d test ordered from my surgeon at Providence. I gave his very legible peice of paper that asked for the blood work to be done and gave it to the horrendously rude lady at the lab dept(tech center suite 160) and she made me wait an hour before finally calling me to let me know she didnt have enough info from my Dr on the paper to do the test. I asked her why make,me wait an hour? She said she didnt get to look at the paper till now so she was supposed to call me on monday...its now Thursday so I thought Id call in. I called for answers today and was greeted by the most monstrous,life hating,receptionist from battle ground location who basically shut me down and said I was out of luck and to basically go to hell...no test,the paper is gone and I now have to go get another order form from my docs office at Cornell Rd in beaverton and I live in Salmon Creek vancouver washington. I have over 10 horror stories I could share from the Vancouver clinic...I wish I had enough tI me to share to help you avoid this place at all costs but I unfortunately dont. Even though its very convenient to go to the Vancouver clinic,I absolutely recommend going to a real hospital with real caring physicians.legacy has been very good so far..unfortunately they have to deal with so many issues I have never been able to resolve with my years spent at vsncouver clinic...god..they took so much time and money from me and never helped one of my issues..got a triple arthrodesis surgery at Providence and went through rehab and come to find out the bone graph didnt take so I went to get a second opinion from a Dr Lamy at Tech center location in podiatry. I made sure epic imagery sent my CT scan over so I would be sure I got every bit of info I needed..guess what?he didnt get it...so the appt was useless for all I needed to know was his opinion and the reason for whether I should get a bone graph or a fusion of my ankle for my second 17k useless surgery...so he said he would call me once the CT scan came in.he didnt..his assistant did...who then instructed me to come in to hear the verdict for a whopping 314 out of pocket for 10 minutes of King lamys advice..I asked repeatedly to be told over the phone or for him to talk directly to my Dr who had operased but I got nothing.314 in the hole for the first apt. That was the second to last horribly expensive waste of time at vnc clinic. I understand I have no one but myself to blAmerica from continually going to vnc clinic at all there locations to try out a ton of Drs and not changing up sooner when I came to this realization that Id never get the help I needed.I just hope this helps you. Go anywhere but vancouver clinic..please! You deserve to find a good healthy minded Dr who isnt driven by financial goals..entirely I would say..they all are at least a little driven by them..some of them will do there job though. Legacy will have to start half way through my life and help me combat a multitude of problems that have occumilated from seeking help from vnc clinics drs. Its hard to get over all this wasted time..this probably has,literally taken years of my life. I just hope all those docs I saw are met by karma at some point in there lives.

I was treated by Dr Andrew Sheppert for an infection that I had been fighting for a year. Several doctors had spent a lot of time and effort trying to remedy my problem to no avail. I am new to the area, and did some research on the internet in attempts to find a very good ENT. I hit the jackpot. I couldnt be happier with the care I received. His entire staff was wonderful. He prescribed a course of treatment that would take me a month to finish. As soon as I was done I received a detailed follow up call confirming the treatments success. A+ treatment, and I have a lot of ENT experience to compare it to. In fact, all the ENTs I have seen have been outstanding, but Andrew Sheppert has far and away been the best.Administratively the Vancouver Clinic has been great too. I never waited long for an appointment, and billing was smooth as can be. Every time I called my call was answered promptly and handled professionally. Good work people !

The Vancouver Clinic has the worst accounting/billing system EVER! They are unable to quote you what charges will be upfront for even something as simple as an office visit. Your payments will not be applied to what you think you are paying for, even if you itemize. You will find yourself being billed for up to 2 years afterwards for services provided. They will charge you the highest rates possible for every little thing possible. The stress you will encounter from their hostile billing practices will be enough to ruin your health. STAY AWAY!!!!! (We have never had this kind of problem with any other health care clinics)

An open letter to TCV:Recently I missed an appointment. I understood the policy of charging a fee for a missed appointment and completely accept that as fair and reasonable. However I received a letter in the mail today regarding my missed appointment that was completely offensive and unprofessional. The letter stated that if I missed 3 appointments in a 12 month rolling period for reasons that we do not find acceptable I will no longer be permitted to receive care from any TCV location. Im going to tell a couple things: It is not MY privilege to be your customer, it is your privilege to have ME as a customer. Your customers can choose to be with a company that values their business, you however can not exist without customers. Secondly, who are you to determine what is an acceptable reason for missing an appointment? Have you elected a Missed appointenet czar who will determine my fate based on their arbitrary judgement? Why I missed an appointment in frankly none of your business. I and I alone will determine whether I have something more important or not. Your arrogance in this statement only highlights your obtuse regard for customer service.At this point, I will most likely search for a new privider whom I believe values me as customer. Considering that you view my business as a annoying obligation, you probably wont care much about my departure. But maybe you will realize that you have lost site of the basics of growing a business which is that every customer should feel appreciated and serviced with respect, and you will redirect your policies to reflect those values.

Was 5 minutes late to appointment and they told me I needed to wait another 4 months for a visit. Rude and not a place I recommend to anyone. This place is awful

Rude to me, refuse to treat me even after trays show signs of injury, can I sue???? The assistants to the Drs. Are horrible. Drs hesitant to treat anyone even with insurance. Americas health care is GARBAGE!!!

Had an appointment with Dr. McCarn for my wife. We were about 5 minutes late, no other patients in the waiting room. She declined to see us and said that she was too busy. By the time we left, 25 minutes later, there were still no ptients waiting.. Very disappointed, will go elsewhere.

Lovely staff. Highly experienced.

Great docs & med staff

Been making appts for 24 years taken josh to them yes missed a couple over time got back complete guardianship turned it in I made this last on for July call and see when it was set for I cannot be given that information because of them needing authorized form signed first what gives never was asked before when calling to get meds or times before they have copy of guardianship papers since Nov 2015 again