Previously to go, we took on line an appointment at 2:15 p.m.We arrived at 2:10...2 customers were there, and til 8 Orange people turn around in the store without any purpose...after 20 minutes, we say hello to an unbusy boy because nobody say that before !! And we were exeptionnally took care after 40 minutes of waiting.Inacceptable .

Cant believe how unproductive people can be

This Orange shop and the people in it are fantastic! They helped fix my phone, and explained how to fix my airbox. Bravo and merci beaucoup!

Terrible customer service. They are never available when you reach them. They make you wait for hours and are unpleasant! Get away from these cowboys!

Sad customer service

Absolutely terrible shop. Extremely slow!!!!!!

The Orange Shop

Un tout grand merci á monsieur saber qui sest montré super professionnel et serviable. Il nous a aidé á créer nos abonnements avec rapidité et efficacité.

Très bon accueil merci beaucoup.

Staff at the entrance and in the store cordial whatever the crowds. The advisers take the time to explain it to you.

Do you find it normal to leave your customers for almost a month without internet or TV, to charge them for their full subscription and to leave the building s fiber box after two attempts at repairs like this? Your competitors will surely treat me much better!

Thank you to the team for their welcome and responsiveness. After the theft of my 2 laptops, they really listened to my problem quickly.

I made an appointment at 5.30 p.m. to subscribe to an open offer (the most expensive by the way)Unfortunately, I came to an end of service from the sales representative who kept saying that he finished at 6:00 p.m. (the store closes at 8:30 p.m.)Result after 40 minutes in the store he finally told me to call 3900 because only they can make me subscribe to the offerWhen I got home I called 3900 who told me that this is not possible and that stores are made to subscribe and that you must subscribe by going to the storeThe website does not workNot even the right to subscribe to an offer, thank you Orange

Welcome, but that does not mean your problem is solved. We make fun of the customer

No entry fee without appointment. Go your way, they took themselves for a nightclub 😂😂😂 vigilante in sunglasses in the rain at the entrance who takes himself for a musclor 💪 😂

Nice but surprise after buying a new phone, disappearance of contacts, no more photos, no more messages. Transfer paid very expensive 39 € and zero result!

Very good welcome from orange customers and well informed

I just went to this store to get answers on a wifi problem that hasnt worked for months! A lady who greets you on the sidewalk tells me that there is nothing you can do in the store! I begin to explain to her that I have had enough of paying for 3 months for a service that does not work !! She answers me that she is cool and that I must not annoy me !! Originally from the West IndiesI think !?? You dont have to be cool but efficient !! Goodbye Orange !! I move on to the competition !! To sell there are people but to help out there is no one left !!!

DEPLORABLE WELCOME !!! A SHAME !!!I went to the Orange boutique in Beaugrenelle this evening to pick up an iPhone that had been kindly put aside. I am received by a most cordial guard, who asks me to be patient. Then comes a woman who obviously does not appreciate her job or the clients. She treated me like a less than nothing, reproaching me for not having made an appointment and treating me with a contempt that I had not deserved since I had neither said nor done anything except greet her and expose her the object of my coming. My anger quickly exploded: we are having a difficult time for everyone and I decided to give myself a nice gift for Christmas, not to be mistreated by a bad mouth. It is unacceptable !!! You dont buy a phone for several hundred euros like you buy a salad. And again, the market garden would be nicer! I have been an Orange customer for many years and this is probably the last. I decided not to buy this phone from Orange (with a 2-year re-engagement) and to change operator. Maam, I dont wish you a Merry Christmas.

I come to take an Orange package, they make me wait, then when they call us, they tell us that other people must come first! Do the persons answer, I went to Bouygues Telecom!

Friendliness is apparently not one of the criteria for this store to ensure customer satisfaction. I had indeed not booked an appointment, but it was probably not worth it to make me understand that I am not welcome when I rolled my eyes with a disparaging remark. It is still thanks to the customers that the company can operate ...

We wait, but very nice and helpful staff, patient with customers who have trouble with digital technology when changing cellphones. When we take out the cell phone works!

1 chef, 1 Receptionist, 1 vigil .. and 1 working person ....Results: 3 people served in 1 hour. My interview lasted 2 min. I let you imagine the nonchalance of the staff.Turn your heels

Effective

Staff always very friendly and very competent!

As always, well presented boutique with staff who present well but who are of course far from high-end standards in terms of friendliness and manners.

WELL APPRECIATED. THE STAFF WAS VERY LISTENING AND GOOD CONSULTING IN THE WHOLE. I SAY THANK YOU. IT IS A SMALL SURFACE THAT IS LOCATED IN A VERY AFFLUENT COMMERCIAL AREA. THE STAFF IS COMPETENT, PROFESSIONAL AND FAT FOR THE BEST FOR CUSTOMERS. THANKS AGAIN ONCE AGAIN TO ALL THE STAFF.

Small shop a little cramped but very well located in Beaugrenelle.Home very professional, kind and smiling (well ... not always) but we must recognize that when you are taken in hand by an advisor, all his attention is given to you with, most often, enlightened and judicious advice, as well at the hardware level than current contracts.I had the opportunity to change my box several times and it was done without any problem! ...

Very competent staff

Complicated to give an opinion, it is so complicated to return

I was very well advised by Matthias to buy my new laptop. Very professional and very pleasant.

Horrible service they never have answers to your questions (by phone either, for that matter), each action takes 30 minutes (even returning a box ....). Shop and operator to avoid

Home at the top, professional team and listening that does not just try to make the figure on our backs.By far the most welcoming and pleasant Orange boutique in Paris

Perfect welcome, availability, kindness. The shop is clean and well appointed.

I repeat: unpleasant staff, vulgar. And I add:: who decides for you what you need while the competent technical services have decided otherwise after several exams. Gratin. A star because it is impossible to put less

That fiasco this agency. The agents are completely lost as soon as a customer enters and try as much as possible to hide to not solve the worries evoked by the latter .... A service worthy of Orange: mediocre, flank and ineffective of course

Its a franchise ... a very bad experience - technically this agency has managed to cancel me two lines of phone ... to the surprise of technical services orange! A very bad reputation that shares unofficially the orange shop street trade - to avoid for their incompetence and their prices oddly higher than in the orange shops more official - the manager is unfortunately in the image of the service ...

AGENCY TO FUIR ABSOLUTELY. The staff, including the manager, and especially a young man, are haughty and dismissive of customers. As for taking into account the concerns encountered by clients, there is no commercial sense in this agency. I stayed in the agency 40 minutes on the phone with the sales department because the young man named above told me in a contemptuous tone that he could not deal with my question and that it was not his to contact the sales department. The Orange service at headquarters was outraged by this attitude.Go to the agency on rue du Commerce, you will see the difference. Courteous, friendly and respectful staff; there may be a wait because many clients now go to this agency known for its hospitality and professionalism.

Very kind. Quick treatment of my problem.

Very professional welcome even if waiting a little long.

Very good service very pro. A big thank you to Kelly who had great patience and good advice.

Super fast!Faster than their colleagues in the 16th and especially much more pleasant

Bad advice ... Lack of services

Orange installer a disaster we take another users line to install your line.

Reduced opening hours not communicated to the after-sales service.Very difficult to renew your SIM card after a flight.

Very good advisor listens to the customers need. Frankly top! Thank you

Attention sells the more expensive accessories than on the official website of Orange and more expensive than at Apple of the big thing is saying they are independent and do what they want! Never again

Attentive and helpful listening

Do not deserve any starsThe seller offers me to complete my internet offer with a mobile. I therefore cancel my offer at Bouygues. The latter assures me that my bill will be 15euros more per month and I find myself with a mobile plan of 34.99 ... And more, he confirmed me to have terminated a cine option that I did not use and finally this option is still active.I had trusted this seller and he has abused it.Upon my return from vacation, I will come in person to have explanations and a commercial gesture because we do not take people for CONS! On the contrary, I will go to the competitor without any scruples.(Fortunately, there are pros anyway ... thank you to this customer service consultant)

Following my defective SIM card, I contacted via Wifi and on the mobile application an ORANGE advisor who after asking me for my identity, mobile number and postal address, offered to send me a new one by post. SIM card, or to go to the store to withdraw a new card, which I do ....So I go to Beaugrenelles, I come home, 3 counselors each occupied with a client, I tell myself that I am lucky being the next one but what my disappointment was!No less than 31 minutes of waiting to tell me that my drivers license was not an ID!However, I had my phone, my SIM card, an invoice and my license ...So I want to understand that for security reasons, the card exchange is secure, but in this case, explained to me why via an application on my phone it was no problem to send me one by mail after just checked my mailing address, name and mobile number !?In addition, no reception to guide or advise, which would have saved me a great waste of time!Client of the post office and other administrations, I have never had any problem at the counter to carry out an operation, withdrawal of money or registered letters, with my driving license!I would also like to point out that the advisers present did not seem to have mastered customer requests, going from one to another to obtain answers following questions ...I dare not imagine that there were 5 or 6 people in front of me ...

Good service. Effective. A lot of people.

Unable to connect to serve even on weekdays or there is nobody, I went to the competition

Friendly and pleasant adviser who saved us a lot of money (advising me to take my name subscribe to my wife who does not have a residence permit)

Very very disappointed. 1 person who works, and the 2 other sellers who chat or hang out in front of the shop. I wait three quarters of an hour in front of the shop when they tell me FINALLY that I have to book ... I tell them that I took my afternoon on purpose, that they seem to be available for 10 minutes .... no Im fired like a thief. A shame.

Buyer on the advice of Si hem of a smartphone Hauwei P 30 PRO in particularly advantageous conditions, I was received by itand by David in a very remarkable way.Not only did they show me a lot of patience,but I have seen in our reports that their kindness was matched only by their competence.

Good welcome

Welcoming staff and spare no time to please customers, a joy after an unpleasant experience elsewhere

On arrival I announce my desire to buy an iPhone 8 plus 256GB and I ask if there is one in stock.Answer: No problemTo learn after 1.5 hours of waiting that finally there is a problem and not iPhone ...An organization of jokers !!

Always a lot of people, take a meeting on the app to save time

Very nice home

Too many people, not enough salespeople. 25 minutes of waiting at 10:30 am on a Saturday it is not worthy of a brand like orange

If you have 1 hour to spare you are in the right place! No one in front of me and yet after almost an hour of waiting I am still not served. My patience has limits. Me who wanted to change operator ...

Little wait and well organized

If I could only put 0 stars I would have. We had an outright refusal to serve us on the pretext that sosh customers are on their own, it is the principle of service. Except that providing a sim card is the minimum service that cannot be invented.Either the seller was blatantly laughing at us, or you have to be less Arab than us to get proper service.(Edit: give me a valid link when I am answered it might be useful)

Séverine helped me for over an hour to solve my telephone problems: available team, attentive, patient. I recommend 100%!

Horrible ... the staff is not competent not friendly I advise you rather to go through the Internet (Laurent is still less friendly than the others)

Welcome and fast service

Fast and good service

Excellent possibility to buy SIM holiday to have cell phone coverage in all Europe

Their specialty: Laying rabbits, very poor service

Very welcome and very good advice.

Store closed without notice on May 7 Unable to remove a box for imminent installation. Foutage mouth of the customer..

Not a customer in the shop when I arrive. I wanted to exchange my points for a new phone. The seller tells me to go to a larger shop (Champs Elysees) because here it would take too long. And to say that these people are paid! They dont deserve a quarter of the minimum wage.

Pleasant team, good advice and friendly. The manager managed to solve my problem. I recommend.

A small shop, a lot of people and not a lot of staff. To avoid

Very welcome, efficient staff at each of my visits to the store.

After waiting for my turn for more than an hour, I learned that it was not possible for them to reactivate my secondary resident line or to subscribe to the internet discovery offer since they only sell phones and accessories but nothing indicates it.

Staff deplorable. They try to make us buy a guarantee by lying on the replacement price of the iPhone (glass). Beware !!!!

Reception a little winded down and amateurs, but kindness and politeness

Very good welcome and quality advice

Very competent team, nice welcome

Very kind and competent team

Nice home a little waiting

A disaster! Do not leave your mobile in their hands, my galaxy was returned to me with a cut on the main button!

Very happy with the advice given. Very close to the client

Service is not good

Unpleasant phone reception.Do not call back customers.

A smartstore where you feel at home.

Unpleasant staff, vulgar, and extremely slow, to flee absolutely !!!!

Very good advice and very available

Home and deplorable advice

Knowledgeable, effective seller

Better than other orange shops

Very good, well received

Mixed

Waiting always very long

Ok

No

Modern

Crowded